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Revised 04/10/2012

Quarter | SPRING 2012 (4/2/2012 – 6/18/2012) | Meeting Days/Time | Mondays: 6–10 pm Room #103 | Instructor | Professor Shervelle Thomas | Instructor Phone | C: (901) 212-1950 H: (901) 552-4241 W: (901) 434-6647 | Instructor E-mail | shervelle.thomas@strayer.edu | Instructor Office Hours/Location | Tuesday and Thursday evenings from 6- 8 pmAdditional times available by appointment | Academic Office Phone Number | (901) 251-7111 | Strayer Technical Support | (877) 642-2999 |

COURSE DESCRIPTION
Presents the fundamental concepts of organizational behavior. Emphasizes the human problems and behaviors in organizations and methods of dealing with these problems. Focuses on motivation, informal groups, power and politics, communication, ethics, conflict resolution, employment laws, technology and people, and managing change.
INSTRUCTIONAL MATERIALS
Required Resources
Nelson, D., & Quick, J. C. (2009). Organizational behavior: 2010 custom edition. Mason, OH: Cengage Learning.

Supplemental Resources
Austin, J. (2009). Mapping out a game plan for change. HRMagazine, 54(5), 39-42.

Effective organizational communication: A competitive advantage. HRMagazine, 53(12), 1-9.

Buckingham, M. (2009). How women handle success. BusinessWeek, 4153, 70-71.
COURSE LEARNING OUTCOMES 1. Evaluate human behavior in organizations and the forces shaping the behavior. 2. Analyze individual differences within organizations and their impact on organizational behavior. 3. Analyze motivational theories and their impact on work behavior and performance. 4. Analyze the issues related to workplace stress, including responses, consequences, and preventative management of stress. 5. Analyze the communication process within organizations through traditional communication methods and technology. 6. Evaluate the critical elements of groups and works teams, including group behavior, development, and decision making. 7. Examine traditional, contemporary, and emerging leadership theories and their related impact on organizational performance. 8. Analyze the causes of conflict, consequences, and resolutions to group conflict within organizations. 9. Examine traditional and contemporary approaches to job design, and organizational structure, and the related impact to organizational performance. 10. Analyze the facets of organization culture, including the influences and functions, challenges related to changing the culture, and the impact of culture on organizational performance. 11. Evaluate the stages of career management and the organizations’ versus individual roles in managing career paths. 12. Evaluate the forces for change, the change management process, and the related impact on organizational performance. 13. Use technology and information resources to research issues in organizational behavior and leadership. 14. Write clearly and concisely about organizational behavior using proper writing mechanics.

WEEKLY COURSE SCHEDULE
The standard requirement for a 4.5 credit hour course is for students to spend 13.5 hours in weekly work. This includes preparation, activities, and evaluation regardless of delivery mode. Week | Preparation, Activities, and Evaluation | 14/2/2012 | Preparation * Student Introductions * Course Overview * Group Assignments * Chapter AssignmentsActivities * Discussions Evaluation * None | 24/9/2012 | Preparation * Reading(s) * Chapter 1: Organizational Behavior and Opportunity – Professor Thomas * Case Chapter 1: Johnson & Johnson: Using a Credo for Business Guidance * e-Activity * Watch the video titled “Whirlpool” (6 min 55 s) located in the online course shell under Week 1. Be prepared to discuss. * Watch the video titled “Breakfast Club” (2 min 12 s) located in the online course shell under Week 2. Be prepared to discuss. * Watch the video titled “Emperors Club” (1 min 45 s) located in the online course shell under Week 2. Be prepared to discuss. Activities * Discussions Evaluation * Quiz 1: Chapters 1 and 2 | 34/16/2012 | Preparation * Reading(s) * Chapter 2: Challenges for Managers – Brandon Campbell * Chapter 3: Personality, Perception, and Attribution – Norahann Miller * Chapter 4: Attitudes, Emotions, and Ethics – Tawanda Batts * Chapter 4 Case: Virgin * Chapter 5: Motivation at Work – Michael McKenzie * e- Activity * Watch the video titled “For the Love of the Game” (1 min 31 s) located in the online course shell under Week 3. Be prepared to discuss. * Watch the video titled “Seabiscuit” (2 min 12 s) located in the online course shell under Week 3. Be prepared to discuss. Activities * Discussions Evaluation * Quiz 2: Chapters 3 and 4 | 44/23/2012 | Preparation * Reading(s) * Chapter 6: Learning and Performance Management – Tara Albright * Chapter 7: Stress and Well-Being at Work – Leymone Moore * Chapter 8: Communication – Jackie Mabon * Chapter 9: Work Teams and Groups – Doris Raimey-Lee * e- Activity * Watch the video titled “Meet the Parents” (1 min 45 s) located in the online course shell under Week 4. Be prepared to discuss. * Watch the video titled “Patch Adams” (0 min 47 s) located in the online course shell under Week 4. Be prepared to discuss. * Watch the video titled “Navistar” (7 min 51 s) located in the online course shell. Be prepared to discuss. * Watch the video titled “Apollo 13” (1 min 28 s) located in the online course shell under Week 5. Be prepared to discuss.Activities * Discussions Evaluation * Quiz 3: Chapters 5 and 6 * Assignment 1: My Company, Part 1 | 54/30/2012 | Mid Term Exam and Project * Part A: Closed Book and Notes: 10 multiple choice and short answer questions * Part B: Focus on Team Interaction and CharterEvaluation * Quiz 4: Chapters 7 and 8 | 65/7/2012 | Preparation * Reading(s) * Chapter 10: Decision Making by Individuals and Groups – Lillie Fant * Chapter 11: Power and Political Behavior – Stacy McEwen * Chapter 12: Leadership and Followership – Irwin Jones * e- Activity * Watch the video titled “The Grinch” (8 min 01 s) located in the online course shell under Week 5. Be prepared to discuss. * Watch the video titled “Cold Stone Creamery” (1 min 14 s) located in the online course shell under Week 5. Be prepared to discuss * Watch the video titled “Scarface” (1 min 57 s) located in the online course shell under Week 6. Be prepared to discuss. * Watch the video titled “U-571” (1 min 50 s) located in the online course shell under Week 6. Be prepared to discuss. * Watch the video titled “McDonald’s Leadership” (6 min 08 s) located in the online course shell under Week 6. Be prepared to discuss.Activities * Discussions Evaluation * Quiz 5: Chapters 9 and 10 | 75/14/2012 | Preparation * Reading(s) * Chapter 13: Conflict and Negotiation – Group A * Chapter 13 Case: Molson Coors Brewing Company * e-Activity * Watch the video titled “The Guru” (1 min 38 s) located in the online course shell under Week 7. Be prepared to discuss.Activities * Discussions Evaluation * Quiz 6: Chapters 11 and 12 | 85/21/2012 | Preparation * Reading(s) * Chapter 14: Jobs and the Design of Work – Anthony Grose * Chapter 15: Organizational Design and Structure – Group B * Chapter 16: Organizational Culture – Group C * e- Activity * Watch the video titled “The Evolution of Management Thinking” (2 min 43 s) located in the online course shell under Week 8. Be prepared to discuss. * Watch the video titled “Casino” (9 min 25 s) located in the online course shell under Week 8. Be prepared to discuss.Activities * Discussions Evaluation * Quiz 7: Chapter 13 * Assignment 2: My Company, Part 2 | 9MEMORIAL DAY HOLIDAY5/28/2012 | Preparation * e- Activity * Watch the video titled “Backdraft” (1 min 36 s) located in the online course shell under Week 9. Be prepared to discuss. * Watch the video titled “Caterpillar” (1 min 36 s) located in the online course shell under Week 9. Be prepared to discuss. * Watch the video titled “The Secret of My Success” (1 min 36 s) located in the online course shell under Week 9. Be prepared to discuss.Activities * Do Both Online Discussion Questions by Sunday night at 11:00 pmEvaluation * Quiz 8: Chapters 14 and 15 | 106/4/2012 | Preparation * Reading(s) * Chapter 17: Career Management - Monica Wesley * Chapter 18: Managing Change – Candias Carr * Case Chapter 18: Into the Future: Forces for Change at Cisco Systems * e-Activity * Watch the video titled “Field of Dreams” (3 min 41 s) located in the online course shell under Week 10. Be prepared to discuss. * Watch the video titled “Hard Rock International” (7 min 26 s) located in the online course shell under Week 10. Be prepared to discuss.Activities * Discussions Evaluation * Quiz 9: Chapters 16 and 17 | 116/11/2012 | Final Exam and Project * Part A: Closed Book and Notes: 10 multiple choice and short answer questions * Part B: Focus on Personal Career ManagementEvaluation * Quiz 10: Chapter 18 |

GRADING SCALE – UNDERGRADUATE Assignment | Total Points | % ofGrade | Due Date | Quizzes (open book with a 1-hour time limit per chapter)(18 chapters, 10 questions each, worth 4 points apiece) | 720 | 25% | Weekly | Assignment 1: My Company, Part 1 (Week 4) | 250 | 15% | 4/23/2012 | Mid Term Exam and Project (Week 5) | 100 | 15% | 4/30/2012 | Assignment 2: My Company, Part 2 (Week 8) | 250 | 15% | 5/21/2012 | Discussion (22 discussions worth 10 points apiece) | 220 | 7.5% | Weekly | Engagement & Participation (10 points per class) | 110 | 7.5% | Weekly | Final Exam and Project (Week 11) | 100 | 15% | 6/11/2012 | Attend an APA Saturday Session | | | 3 points Extra Credit added to your final grade | Bring in a Current Event related to Organizational Behavior and discuss with class (i.e. issue at work; something in the news and/or a news article) * 1 point for each event shared during the quarter | | | From 1 - 5 points Extra Credit added to your final grade | Totals | 1,750 | 100% | |

Percentage | Grade | 90% – 100% | A | 80% – 89% | B | 70% – 79% | C | 60% – 69% | D | Below 60% | F |

Assignment 1: My Company, Part 1
Due Week 4 and worth 250 points

Imagine yourself taking the helm of an established company with 10,000+ employees.

Write a 4-5 page report in which you: 1. Describe the company and what it does. 2. Describe the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. 3. Analyze the motivational theories we have discussed so far and determine how you could best motivate your employees. 4. Set up a rewards program based on performance that is appropriate for your company. Identify the key components of the program and explain why this is the best approach for your company.

Your assignment must: * Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. * Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific Course Learning Outcomes associated with this assignment are: * Analyze individual differences within organizations and their impact on organizational behavior. * Analyze motivational theories and their impact on work behavior and performance. * Use technology and information resources to research issues in organizational behavior and leadership. * Write clearly and concisely about organizational behavior using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 250 | Assignment 1: My Company, Part 1 | Criteria | Unacceptable Below 60% F | Meets Minimum Expectations 60-69% D | Fair70-79% C | Proficient80-89% B | Exemplary90-100% A | 1. Describe the company and what it does. Weight: 20% | Did not submit or incompletely described the company and what it does. | Insufficiently described the company and what it does. | Partially described the company and what it does. | Satisfactorily described the company and what it does. | Thoroughly described the company and what it does. | 2. Describe the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior.Weight: 25% | Did not submit or incompletely described the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. | Insufficiently described the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. | Partially described the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. | Satisfactorily described the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. | Thoroughly described the characteristics you would want to see in the key players in your company (yourself, CFO, COO, etc.) and how these characteristics would impact organizational behavior. | 3. Analyze the motivational theories we have discussed so far and determine how you could best motivate your employees.Weight: 25% | Did not submit or incompletely analyzed the motivational theories we have discussed so far and determine how you could best motivate your employees. | Insufficiently analyzed the motivational theories we have discussed so far and determine how you could best motivate your employees. | Partially analyzed the motivational theories we have discussed so far and determine how you could best motivate your employees. | Satisfactorily analyzed the motivational theories we have discussed so far and determine how you could best motivate your employees. | Thoroughly analyzed the motivational theories we have discussed so far and determine how you could best motivate your employees. | 4. Set up a rewards program based on performance that is appropriate for your company.Weight: 20% | Did not submit or incompletely set up a rewards program based on performance that is appropriate for your company. | Insufficiently set up a rewards program based on performance that is appropriate for your company. | Partially set up a rewards program based on performance that is appropriate for your company. | Satisfactorily set up a rewards program based on performance that is appropriate for your company. | Thoroughly set up a rewards program based on performance that is appropriate for your company. | 5. Clarity and writing mechanics.Weight: 10% | More than 8 errors present | 7-8 errors present | 5-6 errors present | 3-4 errors present | 0-2 errors present |

Assignment 2: My Company, Part 2
Due Week 8 and worth 250 points

Imagining yourself at the helm of the same company you discussed in Assignment 1,

Write a 4-5 page report in which you: 1. Analyze the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. 2. Discuss the best possible work teams for your company, addressing issues of group behavior, development, and decision making. 3. Determine your company’s approach to leadership and make recommendations for at least 2 best practices based on an analysis of traditional, contemporary, and emerging leadership theories. 4. Discuss the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified.

Your assignment must: * Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. * Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific Course Learning Outcomes associated with this assignment are: * Analyze the issues related to workplace stress, including responses, consequences, and preventative management of stress. * Evaluate the critical elements of groups and works teams, including group behavior, development, and decision making. * Examine traditional, contemporary, and emerging leadership theories and the related impact on organizational performance. * Analyze the causes of conflict, consequences, and resolutions to group conflict within organizations. * Use technology and information resources to research issues in organizational behavior and leadership. * Write clearly and concisely about organizational behavior using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 250 | Assignment 2: My Company, Part 2 | Criteria | Unacceptable Below 60% F | Meets Minimum Expectations 60-69% D | Fair70-79% C | Proficient80-89% B | Exemplary90-100% A | 1. Analyze the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified.Weight: 20% | Did not submit or incompletely analyzed the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. | Insufficiently analyzed the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. | Partially analyzed the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. | Satisfactorily analyzed the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. | Thoroughly analyzed the likely stressors employees in your company would face and make at least two (2) recommendations for reducing the stressor(s) you identified. | 2. Discuss the best possible work teams for your company, addressing issues of group behavior, development, and decision making.Weight: 20% | Did not submit or incompletely discussed the best possible work teams for your company, addressing issues of group behavior, development, and decision making. | Insufficiently discussed the best possible work teams for your company, addressing issues of group behavior, development, and decision making. | Partially discussed the best possible work teams for your company, addressing issues of group behavior, development, and decision making. | Satisfactorily discussed the best possible work teams for your company, addressing issues of group behavior, development, and decision making. | Thoroughly discussed the best possible work teams for your company, addressing issues of group behavior, development, and decision making. | 3. Determine your company’s approach to leadership and make recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories.Weight: 25% | Did not submit or incompletely determined your company’s approach to leadership and made recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories. | Insufficiently determined your company’s approach to leadership and made recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories. | Partially determined your company’s approach to leadership and made recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories. | Satisfactorily determined your company’s approach to leadership and made recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories. | Thoroughly determined your company’s approach to leadership and made recommendations for at least two (2) best practices based on an analysis of traditional, contemporary, and emerging leadership theories. | 4. Discuss the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified.Weight: 25% | Did not submit or incompletely discussed the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified. | Insufficiently discussed the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified. | Partially discussed the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified. | Satisfactorily discussed the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified. | Thoroughly discussed the most likely causes of interpersonal conflict you would expect to see in your company and how you would mitigate the conflicts you identified. | 5. Clarity and writing mechanics.Weight: 10% | More than 8 errors present | 7-8 errors present | 5-6 errors present | 3-4 errors present | 0-2 errors present |

Weekly Course Schedule
The purpose of the course schedule is to give you, at a glance, the required preparation, activities, and evaluation components of your course. For more information about your course, whether on-ground or online, access your online course shell.
The expectations for a 4.5 credit hour course are for students to spend 13.5 hours in weekly work. This time estimate includes preparation, activities, and evaluation regardless of the delivery mode.
Instructional Materials
In order to be fully prepared, obtain a copy of the required textbooks and other instructional materials prior to the first day of class. When available, Strayer University provides a link to the first three (3) chapters of your textbook(s) in eBook format. Check your online course shell for availability.
Review the online course shell or check with your professor to determine whether Internet-based assignments and activities are used in this course.
Instructional materials are obtained through the university’s virtual bookstore and can be accessed through iCampus: http:bookstore.mbsdirect.net/strayer.htm. Courses with Internet-based assignments and activities on publisher sites may require the purchase of onetime access codes. When purchasing used textbooks, a separate access code purchase will be necessary.
Discussions
Students taking this course online are required to post their discussions to a weekly thread in the online course shell. Respond to at least two (2) other students’ posts to earn full credit for each discussion. As it is always possible that you could lose your work due to unforeseen circumstances, you should routinely save your work in a separate file before posting in the course discussion area.
Professors hold discussions during class time for on-ground students. Check with your professor if any additional discussion participation is required in the online course shell outside of class hours.
Tests
Tests (quizzes, midterm and final exams, essay exams, lab tests, etc.) are available for student access and completion through the online course shell. Check the online course shell to determine how you are expected to take the tests. * Online students are to complete the test by Sunday midnight the week the test is due. * On-ground students are to complete the tests after the material is covered and before the next class session.
Assignments
A standardized performance grading rubric is a tool your professor will use to evaluate your written assignments. Review the rubric before submitting assignments that have grading rubrics associated with them to ensure you have met the performance criteria stated on the rubric.
Grades are based on individual effort. There is no group grading; however, working in groups in the online or on-ground classroom is acceptable.
Assignments for online students are always submitted through the online course shell. On-ground professors will inform students on how to submit assignments, whether in paper format or through the online course shell.

Resources
The Resource Center navigation button in the online course shell contains helpful links. Strayer University Library Resources are available here as well as other important information. You should review this area to find resources and answers to common questions.
Technical support is available for the following: * For technical questions, please contact Strayer Online Technical Support by logging in to your iCampus account at https://icampus.strayer.edu/login and submitting a case under “Student Center,” then “Submit Help Ticket.” If you are unable to log in to your iCampus account, please contact Technical Support via phone at (877) 642-2999. * For concerns with your class, please access the Solution Center by logging in to your iCampus account at https://icampus.strayer.edu/login and submitting a case under “Student Center,” then “Submit Help Ticket.” If you are unable to log in to your iCampus account, please contact the IT Help Desk at (866) 610-8123 or at mailto:IThelpdesk@Strayer.edu.
TurnItIn.com is an optional online tool to assess the originality of student written work. Check with your professor for access and use instructions.
The Strayer Policies link on the navigation bar in the online course shell contains academic policies. It is important that students be aware of these policies.

UNIVERSITY NOTICES

Honor Pledge
All work submitted for this course is subject to the University’s Academic Integrity Policy available in the Student Handbook and the University’s Honor Pledge, printed below:

I have read and understand Strayer University’s Academic Integrity Policy. I promise to conduct myself with integrity in the submission of academic work to the University and will not give or receive unauthorized assistance for the completion of assignments, research papers, examinations of other work. I understand that violations of the Academic Integrity Policy will lead to disciplinary action against me, up to and including suspension or expulsion from the University. I understand that all students play a role in preserving the academic integrity of the University and have an obligation to report violations of the Academic Integrity Policy committed by other students.

Academic Integrity
Strayer University holds its students to high standards of academic integrity and will not tolerate acts of falsification, misrepresentation or deception. Such acts of intellectual dishonesty include, but are not limited to, cheating, plagiarism, fabricating data or citations, stealing examinations, using instructor editions of textbooks without authorization, taking an exam for another, tampering with the academic work of another student, facilitating other students’ acts of academic dishonesty, and resubmitting work completed in another course (with the exception of compiling previous coursework, if approved, into a Directed Research Project).

Plagiarism
Plagiarism means the act of passing off the work or ideas of another person as one’s own. Plagiarism can be either intentional (for example, downloading a research paper from the
Internet and submitting it as one’s original work), or unintentional (for example), the single improper citation of another person’s statement). Both forms of plagiarism are unacceptable at Strayer University, but the penalties may vary with the type and seriousness of the infraction.

Turnitin
Due to Strayer University’s firm belief in upholding academic integrity and honesty, a contract has been signed with Turnitin, which is essentially software to detect and avoid plagiarism. Courses include essays, research papers, or any writing assignments as assessment items serve to evaluate not only the effectiveness of a student’s writing skills, but also a student’s research skills (including proper citations and references), critical thinking skills, and ability to provide strong argument to support and defend their point-of-view. In order to effectively and fairly measure these attributes in a student, it is important to know that the student has submitted original work. This is where the Turnitin feature is utilized. Students are allowed to run their assignment through this software to detect any instance of plagiarism and then perform the necessary changes before making the final submission to the Instructor for grading. This opportunity allows the students to make corrections in their paper and submit original work. The Instructor reserves the right to run the students’ work through this utility again and, in the event of finding any level of plagiarism, may use his/her discretion to grade the students’ work.

APA Style
Strayer University uses the APA (American Psychological Association) Writing Style in all its courses which require a formal writing assignment. Instructors provide information on some useful resources in the course.

Course Participation Guidelines for Students
The university encourages open discussion within its courses and often asks students to draw from personal experience in their responses to course assignments. Though such information should be used only for educational purposes, the University cannot guarantee that such information will remain confidential. Students are responsible for knowing the applicable policies of their employers and others with regard to sharing confidential information and using appropriate discretion. Additional care should be used when posting to online discussion boards where written comments are preserved. The University is not legally responsible for any inappropriate postings through its online discussion boards (i.e. those that violate University policy, defame another person, etc.). In order to preserve an open discussion within the classroom environment, students may choose to not specifically identify their current or previous employers by name or withhold other similar identifying information. Questions or concerns regarding this policy should be directed to the course instructor or the applicable Campus Dean, Strayer University Online Dean of students or the Dean of Student Affairs.

Attendance Policy
Students are expected to attend all regularly scheduled classes. Should absences be necessary, students are responsible for the material covered during the absences. Faculty cannot grant requests for excessive amounts of make-up material, and they may request written documentation detailing the reasons for the absences.

Excessive absences make it almost impossible for a student to meet academic objectives of a course; they frequently cause a student to receive a lower grade, even though, the absences were unavoidable.

Strayer University requires all faculty to take attendance during each class period and to record it accurately on their permanent roster. This data is available for verification of attendance by the appropriate governmental agencies and accrediting organizations.

A student who is absent from four consecutive class meetings, including holidays and emergency cancellation of classes, will be withdrawn automatically from that course. A student will be withdrawn automatically from a mini-session course when he/she misses two consecutively scheduled class meetings.

Grade Dispute Policy
Disputes involving grades may be raised only on FINAL grades. The student must dispute a final grade within thirty (30) calendar days after the end of the course for which the grade was awarded or the date the grade was awarded, whichever is later. After this time, the University will not evaluate grade disputes from the student.

Grade disputes are subject to a 3-level review process. The student must first submit the grade dispute in writing to the instructor of the course for which the grade was received. The dispute must include copies of any documentation that supports the student’s request for a change of grade. Within ten (10) working days of receiving the student’s dispute, the instructor will respond to the student to explain the grade awarded and/or will provide a detailed written explanation that includes the final grade calculation as specified by the syllabus grading criteria. If the instructor is unavailable or does not respond within ten (10) working days, or if the student feels there is additional information that needs to be reviewed in response to the faculty member’s decision, he or she should refer to the Student handbook at https://icampus.strayer.edu/publications/student_handbook for information on how to proceed.

Inclement Weather Policy
In the event of inclement weather, consult the Strayer University student website at https://icampus.strayer.edu/ for information on University closings and delays.

Netiquette
Since most communication on the online learning interface takes place in written form, it is extremely critical to understand (“netiquette”) that covers a wide variety of conventions, all of which relate to maintaining a certain code of conduct in online communications. Strayer University strongly upholds its students, staff, and faculty to highest standards of conduct and expects all to demonstrate these acceptable courteous behaviors and practices in online communications as well. This is to ensure that the students, staff, and faculty experience a professional and pleasant virtual environment. There are several resources available over the Internet that discuss the definition and core principles of netiquette but, briefly, being respectful, thoughtful, meaningful, and ethical are all fundamental rules of netiquette. To review some detailed guidelines on Netiquette, refer to the website by the Responsible Use of the Network group of the IETF (Internet Engineering task Force) at http://www.ietf.org/rfc1855.txt?number=1855 or the book titled “Netiquette” by Virginia Shea (1994). There are several other resources and literature available on this topic both online and on print and can be searched via the Internet.

UNIVERSITY SERVICES

Learning Resources/Library
A variety of learning resources designed to help students succeed academically is available through the Strayer University Library and Learning Resources Center (LRC). Each campus LRC offers resources, books, and periodicals for research. Circulating books located at any LRC may be requested for use through the LRC Manager.

Library resources are also available online, and can be assessed from any computer connected to Internet. The Library’s online databases and other research resources can be assesses after login through the University’s website at https://icampus.strayer.edu/lrc/home. eCollege online courses can also link to the Library through the resource tab located on the course web pages. Library web pages provide thousands of full text periodicals; over 50,000 electronic books; radio and TV transcripts; the complete Encyclopedia Britannica and other reference sources; access to the Strayer University Library catalog; online tutorials, and useful links to Internet resources. A tour of the LRC, if possible, is highly recommended and can be scheduled through your LTC Manager.

Tutoring Services
Tutoring is offered for undergraduate level courses in subject areas such as English, writing skills development, mathematics, accounting and computer information systems. All students have access to these free tutoring services-whether they are taking classes at a brick-and-mortar campus or via Strayer Online. Tutoring services are provided by either a full-time or part-time faculty member with a strong background in the subject area in which he or she is tutoring.

Campus based tutoring schedules vary slightly, but typically tutoring services are available Monday through Friday in the late afternoon and Saturday mornings in order to accommodate the needs of our student body. Students should check with their Academic Office for a tutoring schedule and information on how to schedule an appointment.

Notice to Students With Disabilities
Strayer University welcomes students with disabilities and provides reasonable accommodations, auxiliary aids and services in accordance with applicable Federal and State laws. A student with a disability is not required to disclose his/her disability to the University unless he or she wishes the University to provide a reasonable accommodation. If you desire accommodation for a disability in this course and have not already contacted the Director of Disability Services with your request, please do so immediately. Requests may be submitted to: Director, Disability Services, 1133 Fifteenth Street, NW, Suite 300, Washington, D.C. 20005, Phone: (877) 261-6908, Fax: (202) 419-1423.

Security on Campus
Any person in immediate danger due to a crime or emergency while on University property should contact local police immediately by dialing 911. When the emergency has subsided, the victim should also report the incident as soon as possible to the Campus Director of the location where the incident occurred. The University’s campus Security Report is available on the Strayer University student website at https://icampus.strayer.edu/.

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...The financial service terms form is part of your Financial Service Agreement with The Toronto-Dominion Bank and its affiliates. The financial service terms document helps explain what the services are provided by the bank with detailing the use and important information about their accounts. When a person signs the financial service agreement any existing agreement between the bank and the person who signs the agreement, for any particular product or service is replaced by this new agreement. There are few exceptions in which replacements of the existing agreement are not replaced. These exceptions are “any provisions whereby you have indicated who may deal with your joint account or whether your joint account has a right of survivorship remain valid until replaced with a new joint ownership record; and all provisions dealing with the specific terms of a particular product or service, including term, interest rate, amount of investment or any other terms particular to the product or service provided to you by us, to the extent that such provisions are not contained in the Agreement, remain valid until expiry or renewal.” It is not necessary that all the services mentioned in the contract will be used by the signatory. Person can request for new services later on, and if the bank introduces any new services then the signatory will be informed. There are seven parts of the Financial Service Terms, in which it is clearly stated what the services in your agreement are. The first...

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...and investment rates.4 During times when economic activity weakens, monetary policy can push its interest rate target (adjusted for inflation) temporarily below the economy's natural rate, which lowers the real cost of borrowing. This is sometimes known as "leaning against the wind." 5 To most economists, the primary benefit of low interest rates is its simulative effect on economic activity. By reducing interest rates, the Fed can help spur business spending on capital goods—which also helps the economy's long-term performance—and can help spur household expenditures on homes or consumer durables like automobiles.6 For example, home sales are generally higher when mortgage rates are 5 percent than if they are 10 percent. A second benefit of low interest rates is improving bank balance sheets and banks' capacity to lend. During the financial crisis, many banks, particularly some of the largest banks, were found to be undercapitalized, which limited their ability to make loans during the initial stages of the recovery. By keeping short-term interest rates low, the Fed helps recapitalize the banking system by helping to raise the industry's net interest margin (NIM), which boosts its retained earnings and, thus, its capital.7 Between the fourth quarter of 2008, when the FOMC reduced its federal funds target rate to virtually zero, and the first quarter of 2010, the NIM increased by 21 percent,...

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