...ONLINE CAR RENTAL SYSTEM SCHOOL OF ENGINEERING AND TECHNOLOGY BSC Computer science COURSE CODE SCO 400 BY MUHAMMAD TOBOSO DAUD REG NO: J17S/11624/2011 Phone No: 0770305102 Email: modifaya@gmail.com Supervisor: Daisy M Ireri Table of Contents CHAPTER 1: INTRODUCTION 4 1.1 The Background of the Project 5 1.2 Problem Statement 5 1.3 Objective 6 1.4 Project Scope 6 1.5 Project Significance 7 Conclusion 7 CHAPTER 2: LITERATURE REVIEW 8 2.1 Introduction 8 2.2 MANAGEMENT INFORMATION SYSTEM 8 2.3 Facts and Findings 9 2.3.1 Domain 9 2.3.2 Existing Systems 9 2.3.3 Problems in existing system 10 2.3.4 Differences between the manual and the computerized system that is going to be developed 11 CHAPTER 3: RESEARCH APPROACHES AND METHODOLOGIES 12 Research methodology 12 3.0 Introduction 12 3.1 Project Methodology 12 Waterfall Methodology 12 3.2 System Study and Investigation 12 3.2.1 Interviews 13 3.2.2 Observation 13 3.3 Summary 13 3.4 Budget 14 CHAPTER 4: SYSTEM ANALYSIS AND DESIGN 15 4.1 REQUIREMENT ANALYSIS 15 4.1.1 User Requirement 15 4.1.2 Functional Requirement 15 4.1.3 Non-Functional Requirements...
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...Total Travel Service Specialist Mayflower Group Corporate Profile Cor orporate ofile e CAR RENTAL & AUTO LEASING AIRLINE TICKETING CORPORATE INCENTIVE TRAVEL MICE COACH HIRE CHAUFFEUR SERVICES HOLIDAY PACKAGES MM2H HOTEL RESERVATIONS About Mayflower Group Established since 1960, Mayflower today is a total travel service specialist and transportation solutions provider in Malaysia, offering a diverse range of products and services for individuals and corporations on leisure and business travel. As the pioneer in the Malaysia car rental industry and the first to introduce luxurious air-conditioned coaches in the country, Mayflower has since grown to become one of the largest fleet owner for ground transportation with a nationwide fleet size of over 2800 vehicles comprising of sedan cars, MPVs, tour vans and air-conditioned coaches. With a wide network of branches and support from foreign and local partners, coupled with a work force of over 550 dedicated employees throughout the country, Mayflower is committed to fulfil its vision of being the market leader and strives to surpass the needs of clients and business partners. We are? h0 Mayflower is a subsidiary of Warisan TC Holdings Berhad, a public listed company on the main board of Bursa Malaysia. The Group consists of the following companies: • Mayflower Acme Tours Sdn Bhd • Mayflower Holidays Sdn Bhd • Discovery Tours (Sabah) Sdn Bhd (Managed and operated by Mayflower Acme Tours Sdn Bhd) •...
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...was established in 1998 and inaugurated its first television commercial a year later in 1999. Priceline is an online entity that helps customers find favorable travel deals. Priceline collects commissions on user reservations. They use social media like Facebook, Twitter, YouTube, and Google+ to advertise specials that may not be listed on Priceline.com (2014). Although Priceline uses social media, they make it known that they do not need certain sites. Priceline.com provides vacation packages, rental cars, airline tickets, cruises, and hotel rooms all over the world. They have recently added restaurant reservations to their list of specialties. There are thousands of destinations and hundreds of countries to choose to travel or visit when booking with Priceline. Priceline uses three ways for customers to book travel: lowest retail rate, express deals, and name your own price. These options give travelers a little flexibility so they are able to get what they actually want. Priceline can broaden their business by giving customers more option on mobile applications and the name your price option. Current Use of the Web According to Anderson (2008), "Priceline.com is an Internet-based corporation offering services (airline tickets, hotel rooms, rental cars, and home mortgages) with the option for consumers to dictate prices" (p. 37). Priceline has used the internet to develop ways for customers to book and negotiate travel by using the worldwide web. Priceline is basically...
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...distribution strategy • Airlines drive to reduce costs • Distribution has been around 20% of operating costs • Airlines wishing to have more direct contact with their clients • Technology has provided the possibility of a direct channel between the airline and its customers • Disintermediation - as airlines doubt the ability of agents to influence customers’ choice • GDSs fees • Large corporates are more professional in the way they purchase travel products Star Alliance Carriers collective spend over USD $11bn on distribution Description Total Mainline reservations, sales, advertising and promotional cost, by category 2004 est. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Sources: Form 41 4Q03, Star Alliance Cost Q3 03 8% 2% 2% 7% 18% Advertising & Promotions 20% Media Personnel Loyalty Programs Other CRS / GDS Fees Other Reservations & Sales 60% Credit Card Fees 18% Salesforce /Reservations Benefits Management & staff 5% 6% 3% 8% 19% 1% Cargo Comm. 1% Other Pax Comm. 19% Passenger commissions Cargo commissions The distribution value chain • Airlines spend $5bn per annum on GDS fees • Cost as % of ticket prices • GDS 8 - 11% • Travel Agency 1 - 2% • Mercantile fee 2 - 3% Source: UATP(Universal Air Travel Plan), Airline Business July 2005 and July 2006 Airline Distribution Channels • Direct • • • • Sales offices Call centres Website Corporate travel website • Indirect • • Traditional travel agents On-line travel...
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...effectively in this industry. In addition, the paper will provide a market analysis to understand the target market and segmentation, and provide strategies for market positioning and market entry. Background The online travel distribution industry has evolved from the initial development of computerized reservation systems (CRS) by the airlines to manage airline seat reservations, with the first major system Sabre developed by American Airlines with the help of IBM in the early 1960’s, and followed shortly by United Airlines development of the Apollo system (PhoCusWright, 2009) Services offered by the company Online travel agencies are companies who provide travel reservations primarily on the internet. These companies acquire blocks of airline and hotel inventory at discounted prices and make them available to consumers on the internet. Tripkichen.com is a new start up online travel company looking to capitalize by offering an online travel reservation services by providing competitive priced travel products in real time booking capability, entire facility of travel services through internet. Addition to airline booking Tripkitchen offers hotel booking holiday packages car rentals, train, and cruises. The company intends to offer an efficient, informative, and...
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...For additional corporate industry news and views, follow us on Twitter @expediainc. Expedia, Inc. is a publicly-traded company listed under the ticker symbol EXPE on the NASDAQ Global Market. Expedia is an Internet-based travel website company headquartered in Bellevue, WA, Austria, Belgium, Canada, Denmark, France, Germany, Indonesia, India, Ireland, Italy, Japan, SouthKorea, Malaysia, Mexico,Netherlands, NewZealand, Norway, Philippines, Singapore, Spain, Sweden, Thailand, UK, US). Created by Rich Barton and Lloyd Frink. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via theWorld Wide Web and telephone travel agents. The site uses multiple global distribution systems like Amadeus or the Sabre reservation systems for flights and for hotels, Worldspan and Pegasus, along with its own hotel reservation system for contracted, bulk-rate reservations. This last is shared with other Expedia, Inc. sites. In December 2010, listings for AMR Corporation,...
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... 1.1. Background of the study 3 1.2. Hypothesis 4 1.3. Aim 4 1.4. Objectives 5 1.5. Structure of the dissertation 5 1.6. Summary 7 2. LITERATURE REVIEW 8 2.1. Introduction 8 2.2. Comparison of traditional and online sales 8 2.2.1. The individual businessman segment 9 2.2.2. The business group segment's sales channels 10 2.2.3. Individual travellers' sales channels 10 2.2.4. Sales channels of leisure group travellers 11 2.3. Sales and sales tools in the hotel industry and their development 12 2.4. Distribution channels 16 2.4.1. Types of distribution channels 17 2.4.2. Participants of the distribution channels 18 2.5. Development of distribution and the appearance of e-reservations 19 2.5.1. Early stages 19 2.5.2. Internet Distribution System 20 2.5.3. Online Travel Agents 21 2.5.4. Latest tendencies 23 2.5.5. Social Media 24 2.5.6. Consumer Generated Media 25 2.5.7. Meta Search Engines 25 2.6. Travel, booking and research behaviour among Hungarian travellers 26 2.6.1. Travel behaviour 26 2.6.2. Booking behaviour 27 2.6.3. Research behaviour 29 2.7. Summary 30 3. METHODOLOGY 31 3.1. Introduction 31 3.2. Secondary Research 31 3.3. Primary Research 32 3.4. Data Analysis Methods 33 3.5. Summary 33 4. EVALUATION OF RESULTS 34 4.1. Introduction 34 4.2. Interviews with intermediaries 35 4.2.1. Mr. Mate Hegedus, Revenue Specialist of Expedia Lodging Partner Services 35 4.2.2. Mr. Zoltan Katona, Marketing coordinator...
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...service it provides to its customers. Other competitors for Zipcar include transportation services providers such as taxi cabs and public transportation. Nevertheless, the advantage of Zipcar over this competitor segment lies within availability virtually in any location in a dense area as well as relative cheapness of the service if a travel to long distance is required, which would add to the customer cost if a taxi, for example, was chosen. Supplier power in the competitive position for Zipcar is evaluated to be as moderate. The company provides the car rental services with its own cars, which provides for no delays in car availability from third parties. Furthermore, the company supports strong connections with petrol stations as well as technical services that guarantee in time fuel supply as well as car repairs when needed. Buyer power in the competitive position of Zipcar is strong. Buyers may easily choose between other car rental services. Thus, whenever potential buyer feels that his/her needs won’t be satisfy, he/she can easily switch to competitors. Power of new market entrants is evaluated to be strong due to attractiveness of the potential returns to new market players. Zipcar Company showed substantial growth of its business from $13.7 million in revenues in 2005 to the...
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...The U.S. car rental industry is believed to have began back in 1916, when a Nebraska man by the name of Joe Saunders decided to lend out his Ford Model T to local and visiting businessmen. This savvy entrepreneur affixed a mileage meter to the left front wheel of the vehicle and would charge renters a total of 10 cents a mile in order to cover the wear and tear on his beloved Ford. It didn't take long for Saunders to realize he'd stumbled onto a lucrative business idea. By 1925, Saunders' independent car rental company had grow to include operations In 21 states. Saunders also began to diversify his vehicle offering at this point – old Chrysler ads from the 1920's boast that Saunders' fleet included nearly $1 million worth of Chrysler vehicles. The Battle Begins Competitors quickly caught onto Saunders' unique rent-a-car model, and it wasn't long before Walter L. Jacobs started renting out a dozen or so Model T Fords of his own. By 1923, Jacobs' business was grossing more than $1 million in annual sales, making him Saunders' main competitor. Both Saunders and Jacobs built their independent car rental businesses from humble beginnings, but only one would come out on top. In the mid 1920s, Jacobs made the acquaintance of Mr. John Hertz, owner of The Yellow Cab Manufacturing Company in Chicago. Hertz eventually bought Jacobs' car rental company, giving birth to what is now one of the largest chain car rental companies in the nation. Later, General Motors would buy out the...
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...[pic][pic] E-Commerce Management (Lecturer: Mr Damien Yam) Individual Assignment Assignment Question: Explain how the use of Information Communication Technology (ICT) and E-Commerce has produced competitive advantage to Hospitality Industry Done by: Jane Lim Chiew Ping Submitted on: 19th November 2009 Table of Contents Page 1.0 Introduction……………………………………….. ………03 2.0 E-Commerce Applications for Hospitality Organizations…05 3. Lodging……………………………………………….........06 4.0 Food Industry………………………………………………12 5.0 Meetings and Events………………….……………………14 6. Entertainment/Recreation………………………………….15 7. Airlines………………………………. ……………………16 8. Travel Agents……………………………………………....19 9. Cruise Lines ………………………………………………..21 10. Conclusion……………………………………………….. ..24 11. References………………………………………………….25 [pic] Introduction When most people think about hospitality industry, they have visions of hotels, airlines, cruise ships, restaurants, health spas, and the like, based on their personal experiences. All aspects of the industry are involved in business processes at the operations level. Business processes consist of transactions and interactions with guests or customers, employees and even other businesses. A transaction is an activity such as checking in to a hotel or placing an order in a restaurant. Interactions include the relationships that...
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...What is a Reservations Sales Agent? A Reservations Sales Agent processes customer enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales Agent needs to ask and answer questions to ensure their customers get what they are looking for. It is important that a Reservations Sales Agent has comprehensive product information about what they are selling in order to answer customer enquiries accurately. What does it take to be successful? A love of dealing with people, good listening skills, attention to detail and accuracy. The Reservations Sales Agent needs to be able to work at a fast pace as they will often find reservations roles are located in call centres with large numbers of phone calls on hold with clients awaiting your help. What is the Travel Agencies Industry? This industry includes businesses that sell, book and arrange travel, tour and accommodation services for the general public and commercial clients. The industry also encompasses companies primarily engaged in providing travel arrangement and reservation services, including...
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...have a fridge and sink along with a pull out couch. They also offer daily complimentary cooked-to-order breakfast and manager’s happy hour (3 free drinks each night of your stay). Place- Embassy Suites is located worldwide and uses the dual distribution system to offer their product. Embassy will sell directly to the customer through their reservations system, as well as through travel agencies and online travel companies. Price- Embassy suites prices are based on the location of their hotel. The also offer specials and free nightly internet to members of their Hilton Honors Club. I do not feel any of their marketing decisions. Embassy Suites does a great job promoting themselves especially with their free made to order breakfast and managers happy hour. 2. Cruise Lines- Carnival Product- Carnival is provider of cruises worldwide for people of all types of budgets. Promotes- Carnival promotes themselves as the fun ship by offering numerous activities for people of all ages. Some of these activities include Dinner and Dancing, Swimming, Sporting Events such as basketball and tennis. Carnival mostly promotes themselves through the internet and television commercials. Place- Carnival uses he dual distribution system. You can book online or over the phone directly through them or through a travel agent or online travel company. Price- Carnival’s prices are based off of the destination and length of trip. They also offer specials such as quick getaway pricing, and...
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...Information Security Instructor: Mr. Dwight Robinson December 10, 2015 Abstract An outage or downtime at the online reservation system Sabre caused difficulties for many airlines, hotels and other hospitality industries all around the world. It affects business credibility, causes loss in revenue and legal procedures. Because of the recent delays Southwest, AirTran, American Airlines, US Airways, and United Airlines, who use Sabre global distribution system, topped the list of worst airlines in the US (Tooley, 2015). Background Sabre is one the leading provider of global distribution system to the travel and tourism industry. The Sabre GDS enables companies such as American Airlines, BCD Travel, Expedia, JetBlue, and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators worldwide. It headquarters in Texas and employs over 10,000 employees in 60 countries with revenues of approximately $3 billion. Sabre service is using worldwide by 400 airlines in more than 700 airports, by more than 125,000 hotel properties, 27 car rental brands, 50 rail providers, 16 cruise lines and other global travel suppliers around the world generating more than $5.85 billion in revenue each year for its customers. More than 600 million people make purchases through that system annually (Sabre Authors, 2014). Sabre offers the industry’s broadest range of technology solutions including, data-driven...
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...following stages. Stage: Emergence of Global Distribution Systems (GDS): By 1950s, American Airline’s growth outpaced its ability to manage its inventory of seats using manual methods. IBM and American Airline developed SABER for this purpose. This system eventually became control center for American Airlines. Witnessing the success of Sabre system, IBM developed a scaled down version called PARS, targeting medium sized airlines and by 1972, 9 out of 10 major airlines operating in US were operating on IBM PARS system. Winner: IBM is the winner of this stage as it profited the most by starting a technology race for Distribution system and capturing major market Stage: GDS companies Dominance The airlines that owned GDS enjoyed oligopoly with only 4 GDS operators providing flight schedule searching and booking capability for almost all travel agents in United States.They deployed various methods to bias the results of searches performed on their systems e.g Display bias, Architectural bias as well as booking fees charging higher booking fees from more threatening competitors. Winner: Airlines Owning the GDS systems. Due to lack of government regulations, GDS owning airlines enjoyed dominance by deploying various bias methods, these were particularly effective against new, small competitors. Stage: Government Intervention and Deregulation Competing airlines rushed to expand their reach by installing GDS systems at travel agencies. Following deregulation in 1978, airlines...
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...Assessment 3b: Case Studies Online travel/accommodation services The ever-growing trend for online purchasing of travel services has developed rapidly since the 1990’s. Companies, such as Expedia commenced as airline ticket purchasing systems but have grown to encompass plane, hotel and car reservations. This has had huge implications for the ‘bricks and mortar’ hotel, airline and car rental businesses and their consumers. Recent developments in this industry include Expedia taking over its long-time rival Travelocity and, in Australia, wotif.com.au reporting flatter than expected growth figures, due largely to the strong Australian dollar. Borders In February 2011, Borders Inc. filed to restructure under bankruptcy protection in the US. In July 2011, it announced it was liquidating all its remaining stores. The demise of Borders occurred even though a sizable portion of the book business was still taking place in actual stores at that time, rather than moving to digital sales and e-books. For example, Barnes and Noble, as the US’s largest book retailer, did not have to close any of its 700 US stores. Toyota Between 2009 and 2011, Toyota, the world’s largest and most profitable car maker was forced into a series of damaging recalls, involving over five million vehicles. It was also forced to suspend sales of many of its bestselling models, until issues with faulty floor mats and gas pedals could be resolved. Lenovo (PC/tablet/smartphone) This week (3 September 2013)...
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