7-23 Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used?
Each category of positions will require a different combination of methods for training.
For Pressers and Cleaners/Spotters, the use of Vestibule Training would be the most beneficial for these positions because they are dealing with machinery that they need to become familiar with. In order to learn how to use the different machines, they must use them. Because of the danger associated with the use of this machinery, it is best to train off the job on practice garments.
Behavioral Modeling, Lectures, Diversity and Team Training and Management Games would be the most practical ways to provide training for managers. Each of these types of training methods together offer manager’s the opportunity to develop skills in problem-solving, planning strategies and leadership as well as developing people skills, which is essential to being an effective manager.
The use of Lectures can provide people functioning in the Counter position with knowledge about the different types of customers they can encounter and how they can attend to their varying needs appropriately. Another approach to assist with this could include the Behavioral Modeling training technique. This type of training gives them the opportunity to play out different scenarios and practice on how to effectively handle a variety of situations through appropriate communication.
8-19 Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?
Jennifer is correct that they need to implement a formal evaluation for their employees as well as their managers. The informal evaluations performed by Jack through general feedback can be viewed as an unfair practice that could lead to