Carter’s Company response about the skin irritation complaints
Carter’s Company. March 22nd, 2013

During the last weeks our Company has received several reports from our customers, whose children have suffered allergic skin reactions after wearing some of the cloth pieces sold by Carter’s Company. We want to assure to all our customers that our Company is doing, and will do everything possible to continue to be worthy of their confidence in our products and to guarantee your 100% satisfaction.
The Carter’s Company takes very seriously our quality control process, and for that reason our products are carefully checked and tested to assure they are in compliance with all the applicable safety standards. Nevertheless that, throughout many years Carter has used diverse types of labels to classify our clothing; and according to our experience they have always been harmless. Therefore, any case of allergic reaction in the skin produced by them is extremely uncommon.
After numerous studies realized, we have been able to verify that this situation only applies to our fall collection of 2007, for which the type of label used was a solid printed background on which the text was printed (see figure 1), dissimilar of the label we used for our newer and oldest garments, in which the text is directly printed on the fabric (see figure 2), without using the solid background.

(Figure 1) (Figure 2)

In accordance with the exhaustive analysis realized by our Company and its providers, as well as the opinion of several independents doctors and other specialists, we have come to the conclusion that the labels in those pieces of cloths have not contain any chemical or abrasive products that could have cause the mentioned skin irritation on those affected infants. In addition, taking into consideration that out of 100 millions of pieces of cloth sold, our company has only received 400 complaints of this skin irritation, we can conclude that these affections have been produced only in children with an extremely sensitive skin conditions.
Carter’s Company, after a series of discussions with the U.S. Consumer Products Safety Commission, and taking into account that this problem has affected only a limited part of our consumers, and the skin rash that affected their children is not a severe problem, has decided not to recall the 2007 Fall collection’s clothes, although our Company is offering the parents of those children that have been affected to exchange them for other clothes from our newest collections, on their election to receive a full refund of its cost.
As it has been always our policy, the Carter’s Company wants to provide its customers the highest level of satisfaction with our products. We are certainly committed with those who have been affected and we are offering our apologies to them, together with our pledge of being, as we always been exceptionally careful in present our customers with excellence products that meet their expectations, in order to deserve their confidence and support.

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