...| Discussion Online Help | | | * Online Help: * Today’s modern interactive systems are expected to provide online help, online manuals, online documentation, quick-start guides, and interactive tutorials to serve user needs for training and reference. * The main advantage of online documentation are always available, keyword searching, and ease of distribution. Unlike print documentation which can easily get lost, online documentation is always available when the system is used. * One of the significant advantages of online documentation is the ability to search for terms or phrases via keyword searches a big improvement over fixed indexing. * Another important advantage of online documentation is ease of distributing the documentation and it is provided along with the program itself. * For instance, Apple Help concepts: Apple designs the help viewer application and help application programming interface. It describes the help viewer interface, how help viewer displays user help book, and how users access help from their application. * Users view online help in Help Viewer, a browser-like application designed to display HTML help content. * One of the primary advantages of Help Viewer for viewing online help is its ability to quickly and accurately search an installed set of help content. * Online help with an idea of what users want to accomplish; help should allow them to get the information they need as quickly...
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...Anti-trust Policy in the Modern Economy Microsoft's Anti-trust Case Mark Hinman UCCS Baud 5590 Anti-trust Policy in the Modern Economy Microsoft's Anti-trust Case This paper's intention is to discuss the role of anti-trust legislation in the modern economy. To accomplish this, we will be reviewing the United States Government's anti-trust case against Microsoft that began nearly twenty-two years ago. To begin we will look at the history leading up to the filing, the government's argument, Microsoft's argument, and the outcome of the case. We will also look at the intent of the Sherman Anti-Trust Act. Specifically, how does the Sherman Anti-Trust Act protect consumers? Finally, we will discuss whether the anti-trust legislation actually accomplishes what it is intended to do, with respect to the technology industry. Microsoft has been under constant scrutiny since June 1990 when the Federal Trade Commission (FTC) launched a probe into the possible collusion between Microsoft and IBM. Three years later, the FTC handed over their investigation to the U.S. Department of Justice. After years of accusations for monopolizing and engaging in anti-competitive acts, Microsoft finally, on May 18, 1998, received a suit for violation of federal anti-trust laws.[i] The suit alleges that Microsoft is in violation of Sections 1 and 2 of the Sherman Anti-Trust Act, and seeks to prohibit Microsoft from selling certain products and engaging in certain sales practices...
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...Erasmus Law and Economics Review 2, no. 1 (March 2006): 71–85. COMPARING THE US AND EU MICROSOFT ANTITRUST PROSECUTIONS: HOW LEVEL IS THE PLAYING FIELD? John P. Jennings, J.D., LL.M.* Spencer Fane Britt & Browne LLP Abstract The United States and the European Union have spent considerable time and resources pursuing antitrust cases against Microsoft over the past decade. While the antitrust cases began in similar fashions, the US and EU have diverged significantly in responding to Microsoft’s business practices. Given the similarity of US and EU antitrust law, it is debatable why the Microsoft antitrust litigation developed differently in each jurisdiction. While the US case generally ended in a settlement that has been criticized as too lenient on Microsoft, the EU case ended in a decision imposing harsh remedial measures and a severe fine. We find plausible explanations for the disparity to include a differing focus between US and EU antitrust policy, various political considerations, and the different issues confronting regulators in each case. Keywords: US antitrust, EU competition, Microsoft, Litigation, Software, Bundling, Tying. JEL classification: K21. * Mr. Jennings is an attorney practicing in the Kansas City, Missouri office of Spencer Fane Britt & Browne LLP. He earned his LL.M. degree in European Community Business Law from the University of Amsterdam where his master’s thesis was a comparison of US and EU antitrust law. Mr. Jennings gratefully acknowledges the...
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...States sued Microsoft, alleging violations of Sections 1 and 2 of the Sherman Act, 15 U.S.C. 1, 2. After trial, the court found Microsoft had violated Section 2 by unlawfully maintaining its monopoly in the market for Intel-compatible PC operating systems ("OSs") and by unlawfully attempting to monopolize the market for internet browsers, and that it had violated Section 1 by illegally tying its Windows operating system and its Internet Explorer ("IE") browser. The court ordered Microsoft to submit a plan of divestiture that would split the company into an OS business and an applications business, and ordered interim conduct restrictions. Microsoft, 253 F.3d at 45.” (Weil & McMillan, 2003). The Sherman Antitrust Act prohibits agreements, contracts, combinations, and conspiracies that result in inhibiting or restraining free trade. The act is very broad and can include relationships or agreements that result in price fixing. The Act attempts to either prevent monopolies or break up a monopoly that has been created. Antitrust statutes can be enforced by the federal government through the U.S. Attorney, Federal Trade Commission, through the attorney general of each state, or by individual action. The antitrust provisions of the Sherman Antitrust Act have been used against the railroad industry, the major oil companies, telecommunications, and more recently companies in the high tech industry such as Microsoft. (Mallor, et. al., 2010). Issues: Did Microsoft maintain a monopoly...
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...XBOX & MICROSOFT’S BATTLE FOR THE LIVING ROOM Teaching Note Case Overview Microsoft, a renowned software company found in 1975, is one of the largest corporations in the world. Since its inception, Microsoft not only established itself as a leader in the software industry, but also succeeded in diversifying into various software related businesses. Today, Microsoft is an eminent name in computer applications, multimedia, Internet service, and movie products. At the turn of the century, Microsoft decided to enter a new market – the videogame industry, and introduced its videogame console – the Xbox. The Xbox business venture presents several challenges to Microsoft. First, Microsoft needs to sell enough units of consoles and videogames to consumers to make its videogames division profitable. Second, as with most its other businesses, Microsoft hopes to attain leadership position in videogames industry. Despite the fact that videogames are a primary form of modern entertainment, hence, presents significant business opportunities, only very few vendors have had the chances of achieving dominance in the industry. Third, through Xbox, Microsoft wishes to evolve from a PC software company into a home entertainment company. The Xbox is an intermediary for Microsoft to sell its thousands of entertainment products and services through both direct and indirect methods. For Microsoft, the battle for the living room is not just a war over a console; it is a war of Microsoft’s...
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...Microsoft Monopoly Ali Faisal alifaisal83@hotmail.com Devry University Content Introduction…………………………………………………………………………...page 2 Case Trail and Allegations ........………….………………….………………………… page 2-4 Conclusion………………………………………………………………………....... page 4 References………………………………………………………………………....... page 4 Introduction Microsoft is of the largest organization in terms of making software's for small, medium and large businesses and for end users as well. Microsoft made such well know software's like MS-office, windows Xp, vista and win-7 and some hardware such as mice, keyboards, etc. there are also varieties of Server operating systems, programming software's like Visual basic and Dot.net offered by Microsoft that are implemented all over the world. Microsoft was being investigated first by the Federal trade commission for various Anti-trust allegations during 1991 till 1994. Unfortunately, Federal trade commission(FTC) were failed to win the case against Microsoft. Allegations on Microsoft There are number of allegations on Microsoft, that the company is trying to gain all market share, trying to create monopoly in the software industry, restricting consumers and vendors to use Microsoft products...
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...microeconomic theory A. B. C. Microsoft as a monopolist in software industry Google as the main company’s competitor at software market Strategies taken by Microsoft to regain the competitive power and combat the global financial recession III. Conclusion: Microsoft as a company which operates at monopolistic and oligopolistic markets. 2 II. ARTICLE ANALYSIS Introduction Monopolistic power is a profit earner for many companies. It prevails in spite of the presence of government regulations against the formation of monopolistic power in the market, which brings in deformity in the competitive scenario. One of the vivid examples is the monopolistic power Microsoft has enjoyed (Burrows, 2009). A monopolist has the power to set any price they find reasonable for getting high profits. However, a monopolist cannot set both the price and quantity to be purchased at the same time. This article shows how a monopolist can charge whatever price it deems to but it is not in their power to set the quantity of the product demanded. Therefore, a monopolist must increase prices in order to gain market share. Further, a monopolist sets different prices in different places. This price discrimination depends on the demand of the product among different subgroups of the target customers. 3 This essay is a review of the article Microsoft's Aggressive New Pricing Strategy, which was published on 16 July 2009 in Businessweek regarding the new strategy that Microsoft has adopted to reduce the...
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...United States vs Microsoft Corporation, for Committing Monopolization Written By: Blank March/24/2014 Blank Lee The federal case United States vs Microsoft Corporation (2001) was an anti-trust case tried in the U.S. District Court in which the U.S. government filed suit against Microsoft on May, 18, 1998 because they were concerned that the company was using the power of it enormous market share in the PC operating system market to exert undue influence on the market prices and competition. The government also alleged that Microsoft had engaged in anticompetitive conduct in violation of § 1 and § 2 of the Sherman Act. Although the investigation really began in 1993 when Microsoft’s marketing tactics had sparked the Department of Justice’s interest in the business dealings of the company in order to conclude whether or not the company was partaking in monopolistic practices. This Department of Justice investigation was directly subsequent to two deadlocked probes by the Federal Trade Commission that were initiated in 1990 ("Wired.com”). During the 1993 investigation the Department of Justice found that indeed Microsoft was abusing the monopoly power it possessed over the PC operating systems markets. Monopoly Powers are generally defined as the absence or ineffectiveness of competitive constraints on price, output, product decisions and quality. The Supreme Court defines monopoly power as ''the power to control prices or exclude competition.'' A firm is...
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...The Microsoft Antitrust Case* by Nicholas Economides** Revised April 2, 2001 Abstract This paper analyzes the law and economics of United States v. Microsoft, a landmark case of antitrust intervention in network industries. The United States Department of Justice and 19 States sued Microsoft alleging (i) that it monopolized the market for operating systems of personal computers and took anti-competitive actions to illegally maintain its monopoly; (ii) that it attempted to monopolize the market for Internet browsers because such browsers would create competition for operating systems; (iii) that it bundled its browser (Internet Explorer) with Windows; and that it engaged in a number of other anti-competitive exclusionary arrangements with computer manufacturers, Internet service providers, and content providers attempting to thwart the distribution of Netscape’s browser. The District Court Judge found in most points for the plaintiffs and ordered the breakup of Microsoft into two companies, one with all the operating systems software, and one with all other products of the company. The District Court also imposed a number of severe restrictions on the business conduct of Microsoft. We analyze the economic issues related to liability. We also analyze the applicability and effectiveness of the remedies imposed by the District Court and contrast them with other potential remedies. * Forthcoming in Journal of Industry, Competition and Trade: From Theory to Policy (August 2001)...
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...Averyhart Dr. Law Trine University In order to have a free economy you must have a competitive market place. A market that is open and stimulates the economy. This gives consumers whether they are organizations or just regular citizens the opportunity to purchase consumer goods at a relatively low price. As opposed to other economies that are not open markets, and that have one firm dominating the market place. Which drives up the price of consumer goods and make them unreasonably high. This is where antitrust laws come into play ("The Antitrust Laws," 2015). What are antitrust laws? Antitrust laws keep organizations from creating monopolies in industries, or colluding to drive up the price of items. If two major firms i.e. Apple and Microsoft were to merge. They control a large majority of the marketplace in the computer industry. This merger would lead to a shift in the price of computer and computer technology. It would create unequal competition and drive many other firms out of business. With the resources and consumer base that both companies have they would be able to dictate the prices in the industry and not have to rely on consumer demand and market trends. The first ever antitrust law was passed in 1890 which was the Sherman Act ("The Antitrust Laws," 2015). The Sherman Act made it illegal to try to form a monopoly, have a monopoly, or plan to have one. ("The Antitrust Laws," 2015) With the Sherman Act violating any of the terms can lead to be prosecuted by the Department...
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...Manages Patients with Microsoft Dynamics CRM CASE 2 VIDEO CASE Systems SUMMARY: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting. L= 5:14 URL http://www.youtube.com/watch?v=JgCz9tfcXV0 CASE For people with serious illnesses, many procedures must be performed in medical facilities like hospitals and skilled nursing homes. But it is also possible to deliver medical-related services in a home setting using a home health-care service. In most cases, it is much more economical to be treated at home, and recent studies show that patients receiving healthcare services who are surrounded by their family and friends make faster progress. Home health care may include skilled nursing in addition to speech, occupational and physical therapy. It also includes monitoring the patient’s prescriptions and sometimes assistance with household chores. In the United Kingdom, Evolution Homecare is a leading provider of home health-care services, with special expertise in the supply and administration of critical medicines to patients in their homes. Evolution Homecare is part of the Celesio Group, which is one of the leading trading companies and service providers within the pharmaceutical market worldwide. The company services the entire United Kingdom. continued Chapter 9 , CASE 2 EVOLUTION HOMECARE...
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...IFSM 461 Case Study Solution Click Link Below To Buy: http://hwaid.com/shop/ifsm-461-case-study-solution/ Case Study Using the case study provided, students will prepare and deliver an analysis which is divided into five parts, or stages. Each stage is to be completed and submitted via the Assignment Folder according to the Course Schedule. The stages build upon each other and consist of the following assignments: (Only do stage 1 to 3) Text Book- (Systems Analysis and Design 10th edition by Harry J. Resenblatt. 2014. Shelly Cashman Series. Course Technology) Stage 1: Using the case provided, develop a Requirements Document that provides a high-level description of the current information system and a proposed replacement system, process diagrams for each, a Functional Decomposition Diagram (FDD), and a Systems Requirement Checklist for the new system. Analysis will be presented in 3-5 page paper, plus diagrams, using Microsoft Word. Stage 2: Using the case provided and the process identified in the assignment, model the data and processes by developing a Context Diagram and a Diagram 0 for the new system. Deliverable is the two diagrams, properly labeled, using Microsoft Word or PowerPoint (or a drawing tool that can be viewed without specialized software other than Microsoft Office). Stage 3: Using the case provided and the process identified in the assignment, develop a Decision Table and a Decision Tree, relevant to the new system. Deliverable is the...
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...Abstract: The case portrays the evolution of the partnership between software giant Microsoft Corporation and United Nations High Commissioner for Refugees (UNHCR). The corporate social responsibility (CSR) initiative was created in 1999, as a bottom-up idea, when Microsoft employees initiated to help the victims of the Kosovo crisis. The outcome was a software registration system that today helps UNHCR administer their refugee camps in a more efficient and constructive way. The case illustrates an ideal example of a CSR programme and the importance of contributions made by business to society. In particular, it illustrates how a multinational company can take a responsible role in today's modern society without diverting from its core business strategy. The case invites readers to reflect upon and discuss some important questions regarding CSR, ethics and the business role in society. A teaching note accompanies this case with analysis of the theoretical elements. This case was written with the support of a Philip Law Scholarship awarded by ecch. http://www.ecch.com/educators/products/view?id=81242 Abstract This case-study takes us through the actual outcome of one of Microsoft’s corporate citizenship (CC) activities, namely its partnership with UNHCR. The intentions of the case are to show the potential benefits of such a partnership, the key beneficiaries as well as to trigger a debate concerning the intentions and outcomes of CC. Microsoft and UNHCR have based their...
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...Microsoft CRM: Go Software http://nucleusresearch.com/library/microsoft-roi/f1.pdf http;//www.wne.edu/news/index.cfm/selection=doc.2507&DCIid=14709 Go Software Goals: 1. To find a solution that doesn’t crash. Their current solution was crashing about once a week. The company realized that this was impacting their sales as well as product support productivity. 2. To find two systems that could integrate so orders and contacts didn’t have to be entered twice. 3. Since the contact database was growing Go software wanted to prevent problems with performance and scalability. 4. Finding software that has the ability to rapidly customize screens to reduce order entry time. 5. To find a company to help implement the solution. Go Software Solution 1. Choosing Microsoft CRM based on its ability to integrate with Great Plains and other application. Microsoft CRM also had the ability to quickly customize screens to reduce order entry time. Microsoft CRM also had the SQL database support. (“ROI Case Study” 2005) 2. Looking for company to help them implement the solution. Finding Customer Effective, A Microsoft VAR that had experience implementing solutions. 3. GO mapped existing processes and practices to the new solution and figure out the changes that were needed to be made. 4. Then it developed a custom order-entry interface that pushed new records into Great Plains and then pushed it...
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...• Question 1 2 out of 2 points When developing a database system, the database is constructed during the implementation phase. Selected Answer: True • Question 2 2 out of 2 points The Microsoft Access 2013 form editor is a(n): Selected Answer: banded form editor. • Question 3 2 out of 2 points Which of the following is not a source for user requirements during the requirements analysis stage of developing a database system? Selected Answer: All of these are sources for user requirements. • Question 4 2 out of 2 points Microsoft Access 2013 is only used to prototype databases where Microsoft Access itself will be the final DBMS. Selected Answer: False • Question 5 2 out of 2 points Given only the following excerpt of an E-R model: Which of the following is known to be true? Selected Answer: A single instance of ENTITY B may be related to many instances of ENTITY A. • Question 6 2 out of 2 points Subtype entities may be either exclusive or inclusive. Selected Answer: True • Question 7 2 out of 2 points Which of the following is not a basic element of the E-R Model? Selected Answer: Use cases • Question 8 2 out of 2 points Maximum cardinality indicates whether or not an instance of one entity class must be related to at least one instance of another entity class. Selected Answer: False • Question 9 2 out of 2 points In crow's foot style...
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