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Airborne Express Case Q&A

Info other than Case * Airborne Express is acquired by DHL in 2003 * DHL retained ownership of Airborne's ground operations and spun off its air operations as ABX Air, Inc. * Currently DHL is the number 1 delivery service company.(2nd is Fed Ex and 3rd is Blue Dart)

Airborne Express Case Q&A 1. Consider the structure of the Express Mail industry in the US and how it has evolved. Why has it evolved this way?

2nd heading is about Express Mail Industry in US (in case study given)

* In 1996 shipments was $16-17b Company. * Quick on-time physical delivery was coming * Use of technology was changing the game like routing * Tracking of shipment was a new service offered * Customer service was improving

2. What is Airborne’s strategy? How has it positioned itself in the industry? How is it different from FedEx or UPS?

* Targeted business customer that regularly shipped large volumes of urgent items like Xerox (Position) * Never advertised much publically, instead focused on larger shipping companies * Sales force was given good freedom to negotiate volume discounts. * It positioned themselves as low price service. * They owned airports which served as its major hub to reduce the operational cost * Selective in technology selection. Wanted others to use it first.

3. How does Airborne deliver value to its customers? * High-quality, reliable service * Company offers a variety of flexible delivery options and products * Prices are generally lower than those of competitors * Proprietary communications technology increases delivery speed and reliability

4. How has Airborne done financially with its chosen strategy? * Revenue per shipment went down – from $19.37 to $8.25 (From 1985 to 1996) * Rounds per shipments went down * Revenue

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