...Case-1 Question#1 What performance problems is the captain trying to correct? Answer – In the given scenario the problem projected by the police captain is that the young officers who come to the police force are not at all good at doing paper work, they find it boring and hate it. They are much interested to stay out on the streets, either in cars or on a beat instead of doing paper work while sitting in the office. They frequently put off the job or do it inadequately which results in unclear and ambiguous reports which cause the police department to lose court cases. Another problem is that the captain is finding it difficult to figure out the possible ways to motivate them to do the paper work effectively and efficiently. There are various problems related to the employee motivation, ability of officers to perform task, lack of role perception and different situational factors. Question # 2 Use the mars model of individual behaviour and performance to diagnose the possible causes of the unacceptable behaviour? Answer- According to the MARS model of individual behaviour there are four factors that directly influence voluntary individual behaviour and performance. Those factors are Motivation, Ability, Role perceptions and Situational factors. We can use the mars model to diagnose the causes responsible for different problems in the given scenario. The causes are as follows - 1. Lack of motivation – Motivation is the force within the person that affects his or her...
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...the ocean. A total of 11 million US gallons was a commonly accepted estimate of the spill’s volume, used by the State of Alaska’s Exxon Valdez Oil Spill Trustee Council, the National Oceanic and Atmospheric Administration, and environmental groups such as Greenpeace and the Sierra Club ("Questions and answers," 1990). Other groups, such as Defenders of Wildlife, question the official estimates, maintaining that the volume of the spill went underreported (DeVries, Luts, 2004). Alternative calculations, based on an assumption that the seawater rather than oil drained from the damaged tanks, estimate the total to have been 25 to 32 million US gallons (Bluemink, 2010). Because of the spill many practices were going to change in the shipping industry. The Exxon Valdez oil spill drastically changed the United States’ shipping regulations, policies, and documentation. The Exxon Valdez damaged eight of its eleven tanks on board, spilling 11 million gallons of its 53 million gallon cargo of oil. Those 11 million gallons would spread and ultimately impact over 1,100 miles of non-continuous coastline in Alaska, making the Exxon Valdez oil spill the largest oil spill in U.S. history until the Deepwater Horizon spill last year surpassed that. A significant regulation that came about as a result of the Exxon Valdez oil spill is that Congress (in a result to the Oil Pollution Act of 1990) is requiring every U.S. oil tanker to be double-hulled by the year 2015. After the spill, the worst part...
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...An Analysis of Outliers: The Story of Success XXXXXX MNGT 5670 – Managerial Leadership Webster University Abstract A theory is presented to the reader that there are not any successful self-made people, which is contrary to popular beliefs. The theory is presented in the book, Outliers: The Story of Success (2008), authored by Malcolm Gladwell. The theory is further defined by the premise that holds that success is enabled by a person’s culture, environment, when and where they were born, and a strong work ethic. These theories and examples of success are analyzed using the textbook, Leadership: Research Findings, Practice, and Skills (2013) by Andrew DuBrin. Several examples are provided in this paper that illustrate and support Gladwell’s thoughts on opportunity and cultural legacy. Keywords: cultural legacy, success, leadership, Leader Member Exchange Model, in-group, out-group, cognitive factors, behaviors, task-related attitudes An Analysis of Outliers: The Story of Success The author of the book Outliers: The Story of Success, (2008) Malcolm Gladwell, leads us through several compelling chapters of discussion regarding selected individuals who are extremely intelligent, driven, some famous and ambitious. These are the characteristics of individuals that are perceived as being the highly successful members of our society. Successful individuals are termed as “outliers”, people who fall outside the normal acumen of human experience. Gladwell (2008)...
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... Abstract This case study examines the Costa Concordia disaster in the context of organizational behavior. It will provide an analysis on the following issues: the breakdown of communication, to much group cohesion resulting in groupthink, lack of strong leadership, and the lack of good decision-making. These issues resulted in the accident and the unnecessary loss of life. This case study will also look at possible solutions for each of the issues. Keywords: communication, groupthink, leadership, and decision-making. The Costa Concordia Disaster On January 13, 2012, the Costa Concordia crashed off of Isola del Giglio, an island off the Tuscan coast. The Costa Concordia was a cruise ship part of Costa Crociere S.p.A, a subsidiary of Carnival Corp (Carnival Corp). The crash was a result of the deviation off the preplanned route (Del Valle, S. 2012). Captain Francesco Schettino is said to have traveled too close to the island hitting a granite reef that tore a hole in the side. What happened next was a disaster that resulted in 32 deaths (theguardian.com, 2013). Captain Schettino did not order an evacuation, or fully inform the authorities of the dire situation on board until an hour after the crash. The passengers aboard had not yet completed the safety drills on board and the crew on board seemed to lack the correct leadership in a disaster situation to properly assist passengers on board resulting greater loss of life (Del Valle, 2012). This case analysis will examine...
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...Brief history: In the early 90s of the cruse history begin to get on the line, making the cruse famous in tourists and passenger till 1960s. shipping companies started making their investments over the passenger cruise spend huge money on their comforts and services. Gradually to the demand these ships started to grow in the sizes after the year 1980, which can be compared to the cruse industries of today. These transportation vehicles are not only used as the mode of transport but are also widely rekno Maritime Disaster Costa Concordia: Introduction: The cruise history was started in early 1900 with the first passenger ship, but the business flourished in 1960s when the companies started focusing on the tourist and passengers for their services. The era changed when the megaships started sailing in the ocean after 1980s which are similar to the modern day cruise ships, and if we take a look at recent cruise ships which not only include the cabins for passenger, but also restaurants, casino, swimming pool, spa, movie theater, bar almost like a luxurious mini city floating on the ocean just for the holiday purpose, the most of the business of the cruise ships are because of the service they provide, they are not just a mode of transportation now but also a place to spend the vacation and enjoyment. This business become popular because of American middle class family moved from traditional vacation trips to the cruise for new experience. Costa Concordia was the largest...
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...their workplace (the bridge), and the organisational processes behind them – following Reason’s (1997) model of organisational accident. An organisational accident is a rare, but often catastrophic, event that occurs within complex organisations as a product of technological innovation. Working under a hypothesis built on publicly available data till July 2012, the grounding of Costa Concordia appears to be an organisational accident. The paper aims to provide official investigators with a framework for the understanding of its development, which is considered critical to limit the re-occurrence of other such events. Moreover, it aspires to be the starting point for future examination of error inducing conditions across the cruising industry and the wider maritime domain. Overall, it is an attempt to address systemic issues, rather than accusing or defending individuals and organisations involved. INTRODUCTION About 21.42 (UTC+1) on January 13, 2012, the cruise ship Costa Concordia grounded on the rocks Le Scole, near Giglio island, Italy. The ship, operated by Costa Crociere – a subsidiary of Carnival Corporation – was on route from...
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...Personal Statement Charter fishing is a growing recreational fishery globally in the coastal areas or around the Great lakes for instance Mississippi Gulf coast (Etzold). The business contributes to the economic growth and development. Several Fishing Charter Companies are established globally to deliver recreational services to tourist in various coastal regions. Charter fishing business provides job opportunities to many professionals, for instance, captains and guides. The point in the case is the Michigan’s fishing industry which has employed over 500 captains (Bence 265). Charter fishing companies motivate many people to pursue degree courses in business based fields and related faculties. Some pursue such degree courses objectively to get employed in charter fishing companies as managers, accountants, tourist guides and other relevant positions. Some companies have gone ahead strategizing on improving their services by sponsoring their workers to further their studies in their various positions. Establishing one’s own fishing Charter Company comes with professionalism and experience. Possessing a business degree provides the best foundation for owning a fishing charter company business such professionalism equips one with sufficient management skills which are essential in running the firm. Also, being a business professional provides one with the ability of being analytical in terms of strategies required and opportunities available in the market. Owning a fishing...
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...of their workplace (the bridge), and the organizational processes behind them – following Reason’s (1997) model of organizational accident. An organizational accident is a rare, but often catastrophic, event that occurs within complex organizations as a product of technological innovation. Working under a hypothesis built on publicly available data till July 2012, the grounding of Costa Concordia appears to be an organizational accident. The paper aims to provide official investigators with a framework for the understanding of its development, which is considered critical to limit the re-occurrence of other such events. Moreover, it aspires to be the starting point for future examination of error inducing conditions across the cruising industry and the wider maritime domain. Overall, it is an attempt to address systemic issues, rather than accusing or defending individuals and organizations involved. INTRODUCTION About 21.42 (UTC+1) on January 13, 2012, the cruise ship Costa Concordia grounded on the rocks Le Scole, near Giglio island, Italy. The ship, operated by Costa Crociere – a subsidiary of Carnival Corporation – was on route from Civitavecchia to Savona, carrying over 4200 people on board. 32 lost their lives and 60 were injured. With its gross...
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...professional care what Six Sigma is or how it can be applied in the HR function? This paper illustrates the importance of six sigma methodology in Human Resource management. Interacting with few Black Belt experts who are working on six sigma projects in various companies, this paper also illustrate on 5 C’s factors such as change, communication, captain, consideration and choosing project which plays a vital role in successful implementation of six sigma methodologies in HR functions. Key words: Six Sigma, Human Resource Management, 5 C’s. INTRODUCTION Perfection is an endless dream. Man’s quest for flawless performance in all his work is taking him to the pursuit of constant improvement. Defects are dangerous, they have consequences much worse than earlier they use to. So, modern times have compelled the business world to explore the ways to improve their processes and works to ensure as defect-free as possible, their end products and services. This exploration led them to the discovery of many methods to improve the quality of their work. Six Sigma is one such revolutionary concept that has transformed the manufacturing industry in the quality and excellence aspect. It changed the paradigm of...
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...Introduction Overview of Costa Crociere S.p.A. and Cultural Values With revenues of 3.1 billion euros and 2.3 million total guests in 2011, Costa Crociere S.p.A. is the largest Italian travel group and Europe’s number one cruise company, comprising the brands Costa Cruises, AIDA Cruises and Iberocruceros. Costa Cruises (2012). The group is headquartered in Genoa. Costa Crociere S.p.A has Europe’s largest fleet: 27 ships with total guest capacity of around 70,000. Costa Cruises is committed to enhancing its ability to listen to, communicate with and engage with all stakeholders, to continuously increase its guest satisfaction level, to the empowerment of its people, to contributing to the welfare and development of the communities in which it operates, to respecting and protecting the environment in particular the seas in which the ship sails-and to improved safety. The company values are: 1. Passion for the customer 2. Human Resources 3. Teamwork 4. Innovation and creativity 5. Financial performance 6. Teamwork and ethics Michael Tamm, CEO of Costa Crociere comments on behalf of the company by saying “Furthermore, our Sustainability Report attests to Costa Cruises’ commitment to one of the crucial aspects of B.E.S.T 4 Certification: “continuous improvement.” This principle sets us apart and we apply it to all of the areas that we have previously mentioned through monitoring, control and prevention activities (always using the latest procedures)...
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...Case study: The Muse/TransStar and Southwest Airlines BATNA Case Overview Muse Air was struggling amid the 1982 traffic controllers’ strike, a massive debt to service and shrinking cash reserves. By the end of 1984, they were looking for a merger to keep it afloat. In 1985 culminated the purchase of Muse Air by its long time nemesis and rival, Southwest Airlines. Southwest Airlines paid USD 60.5 millions in stock and cash for Muse Air when Muse Air was on the verge of collapse in 1985. After completing the acquisition, Southwest Airlines renamed Muse Air as Transtar Airlines in 1986. Transtar Airlines became a wholly owned subsidiary of Southwest Airlines and operated as an independent airline. Southwest acquired the company and a series of complex negotiations between Southwest Airlines and Transtar instigated. An agreement on combined master seniority list is reached in the last negotiation between pilot groups. Nonetheless, Transtar Pilots Association (TPA) Board of Directors (BOD) rejected the proposed Integrated Seniority List (ISL) believing that such act would create more leverage for their Merger Committee to obtain a more favourable ISL. The rejection however, resulted in escalation of anger and distrust between union presidents and causing entire breakdown to the negotiation. Analysis In the first round of discussion, in 1985, Transtar pilots were unrepresented so the negotiations ensured only between Southwest Airlines and the Southwest Airlines Pilot Association...
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...1.0 EXECUTIVE SUMMARY General Mills is planning to launch a new ready-to-eat whole grain children’s cereal called Pirate Oats. Pirate Oats will be the first cereal of its kind offering the health benefits of whole grains while still being preferred by the target market of American children under the age of five. Children will favor Pirate Oats because of the cartoon mascot Captain Grain pictured on the front of the box. Parents will love Pirate Oats because it will keep their children healthy and at lower risk to develop childhood obesity and type two diabetes. This is because Pirate Oats will be lower in excess sugar, and higher in whole grains, than the competition. Pirate Oats will be marketed through an advertising campaign on popular children’s after-school television shows on networks such as Nickelodeon and FOX. First year marketing efforts will result in revenues equalling 10% of the target market as well as a 2% total market share gain for General Mills within the ready-to-eat breakfast cereal market. Achieving these goals will allow General Mills to reliably turn a profit within the first year of sales. 2.0 SITUATION ANALYSIS General Mills has long been a standard in the ready-to-eat breakfast cereal marketplace. It has many cereals marketed to, and designed for children, and has enjoyed a healthy market share to date. With the recent health food craze, the rise in childhood obesity, and poor diet being blamed for heart disease, type two diabetes, as well as cancer;...
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...Marvel Entertainment: Marvel Studios Amy J. Keller June 28, 2009 This case study focuses on the Marvel Studios franchise. Marvel Entertainment took a huge risk when it decided to stop licensing its’ characters to outside production companies and develop their own in-house productions via Marvel Studios. This study focuses on the history of Marvel Studios and what harm or benefit has come from the creation of Marvel Studios and the expansion into filmmaking. Biography/History Marvel Entertainment, Inc. is a prominent character-based entertainment company that is worldwide. The have a collection of 5,000 characters that cover a 70-year company span and sever media types (comics, toys, movies, et cetera). “Marvel’s strategy is to leverage its franchises in a growing array of opportunities around the world, including feature films, consumer products, toys, video games, animated television, direct-to-DVD and online” (Viacom). Marvel Studios mission is to “develop and manage entertainment projects that leverage Marvel’s vast universe of creative content” (Marvel.com). Throughout the 1970s and 1980s, Marvel had licensed out a number of their characters for movies and direct-to-TV productions. Very few of these are remembered today. One that you might recall is Howard the Duck; it didn’t do so well in the box office. The reasoning behind such failures was the lack of research the company put into it’s licensing (Stax). Marvel Studios...
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...CHAPTER (IN MADRID 1890) Early in August, 1890, Rizal arrived in Madrid -Upon arrival in Madrid, Rizal immediately sought help of the Filipino colony, The Asociacion Hispano-Filipina, and the liberal Spanish newspaper in securing justice for the oppressed Calamba tenants · El Resumen- a Madrid newspaper which sympathized with the Filipino cause, said: “To cover the ear, open the purse, and fold the arms—this is the Spanish colonial policy · La Epoca- an anti-Filipino newspaper in Madrid 1. Jose Ma. Panganiban, his talented co-worker in the Propaganda Movement, died in Barcelona on August 19, 1890, after a lingering illness 2. Aborted Duel with Antonio Luna—Luna was bitter because of his frustrated romance with Nellie Boustead. Deep in his heart, he was blaming Rizal for his failure to win her, although Rizal had previously explained to him that he had nothing to do about it. Luna uttered certain unsavory remarks about Nellie, Rizal heard him and angered by the slanderous remarks, he challenged Luna, his friend, to a duel. Fortunately, Luna realized that he had made a fool of himself during his drunken state, he apologized for his bad remarks about the girl and Rizal accepted his apology and they became good friends again 3. Rizal challenges Retana to Due l—Wenceslao E. Retana, his bitter enemy of the pen, a talented Spanish scholar, was then a press agent of the friars in Spain. He used to attack the Filipinos in various newspapers in Madrid and other cities in...
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...has been submitted for the fulfillment of Operations Management – II course under the guidance of Prof. Trishit Bandyopadhyay. We thank Mr. Amiya Paul, Captain, F&B (Services), Appetite Restaurant for helping us out with details about operations of Appetite. Contact Person: Mr Amiya Paul Mobile Number: +91 9204550981 ORM Project Report – “Appetite” Restaurant, JK Residency Executive Summary This project report is based on our study of Operations Management at JK Residency’s Appetite Restaurant in Jamshedpur. Started in November 2010, JK Residency can be classified as a 3 Star Business Hotel located ten minutes from Tatanagar railway station. We explored different concepts in Operations Management such as forecasting, aggregate planning, inventory control, scheduling, materials requirement planning, quality control in discussions with the captains at Appetite. The report contains our findings of our study. We have tried to analyse the operations both from a theoretical and an on-ground perspective. The operational processes at Appetite are quite different from those of a manufacturing firm primarily because it is a services business. The report begins with an introduction to the hotel industry in India and an introduction to JK Residency as a hotel. We have also looked at the Organizational Structure of JK Residency – particularly the F&B Services section which controls...
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