...Applicability of Six Sigma in HRM of Software Companies Dear Sir/Madam, Six Sigma is a process improvement tool that has shown phenomenal success rate in some organizations. This study aims to find the applicability of Six Sigma techniques in the Human Resource Department of Software companies. Please cooperate by filling-in your valuable responses to the questions. This is a purely an academic survey and the details provided are used for academic purposes only and will be kept confidential. Thanking you in anticipation. I) YOUR PERSONAL DETAILS: Your name (optional): Designation: Total Experience in HR: Total number of organizations worked: Total number of Quality Improvement Programs/Trainings participated: E-mail (optional): II) YOUR ORGANIZATION’S DETAILS: Organization’s name: Number of years your company has been in business (Tick one): Less than 5 years 5 – 10 years 10 – 15 years 15 – 20 years More than 20 years Total Employee Strength (Tick one): Less than 100 100 – 1,000 1,000 – 5,000 5,000 - 10,000 More than 10,000 Ownership of the company (Tick one): Indian, family owned Indian Private Ltd. Indian Public Ltd Multinational Corporation (MNC) Any other, please specify _____________________ Have you used Six Sigma techniques (projects) in HRM before? Yes No If yes, which area(s)? (May tick more than one) Strategic HRM Human Resource Acquisition Human Resource Development Compensation Management Human Relations...
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...Vol. 3, No. 1, 2011 19 Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu* Department of Industrial Engg. & Mgmt., Indian Institute of Technology, Kharagpur-721302, India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author R.K. Das Department of Mechanical Engg., College of Engg. & Technology, Bhubaneswar-751003, India E-mail: ranjitdas@gmail.com Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma initiatives in Indian context. This research is aimed at assisting Six Sigma management professionals, researchers and organisations to gain a better understanding of the critical factors that affect the successful implementation of the programme in India, and its future evolution. Consensus among experts has been arrived upon various issues related to implementation of Six Sigma. The expert opinions invited on various issues have been discussed in the context of present scenario. The main consensual issues as prioritised by the experts are top management commitment, developing an effective system for project selection, monitoring and selection of right people, with strong emphasis on training. The experts’ priorities also focus on effective resource management and communication system. Based on the conclusion drawn from the study and literature reviewed, the effective implementation of Six Sigma also warrants the identification of the risk associated...
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...Pittsburgh Headquarters 105 Bradford Road Suite 400 Wexford, PA 15090 724.934.9000 724.935.6825 Fax info@SRIRegistrar.com www.SRIRegistrar.com Six Sigma, ISO 9001 and Baldrige Many organizations ask “How Do these programs, processes and standards support each other?” These initiatives are not mutually exclusive, in fact, understanding and applying all, some or part can greatly improve your business performance. The following is an overview of how they work together. What is Six Sigma? Six Sigma is a statistically-based process that strengthens organizational capacity for ongoing process improvement. “Six Sigma” or “six standards of deviation” aims to reduce defects to a rate of 3.4 defects per million defect opportunities by identifying and eliminating causes of variation in business processes. In defining defects or errors, Six Sigma focuses on developing a clear understanding of customer requirements and is therefore very customer focused. The DMAIC Methodology. The Six Sigma process is based on a concept called DMAIC: • Define – clearly identify the problem, the requirements of the project and objectives of the project • Measure – to fully understand the current performance • Analyze – the measurements collected to determine and validate the root cause(s) • Improve – developing ideas to remove the root causes of variation and implement the solutions • Control – to establish standard measures to maintain performance and to correct problems as needed Motorola invented this...
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...Executive Summary Human resource management is very important to all organizations. It is the expansion and execution of systems in a company to attract, and maintain high-performing employees. There are four major challenges in today’s market which are political action and regulatory changes, economic forces, social forces and technological factor. These factors do affect the market throughout the worldwide. The management responds to those challenges by complying with the rules and regulations set by the government. For economy, they should have proper planning and budgeting. For social factor is to having diversity training for the employees as many workers come from different cultures, race and regions. Last is by conducting IT training for those who are weak. Learning organization is one company that obtains knowledge and rapid in thinking of new ideas for innovations. Human resource management used Quality Control Circles by forming a small group to discuss the work-related problems. For example, provide training for employees through brainstorming. They also used Total Quality Management that concentrate to the total performance. Question 1a) Human resource management or in short form called HRM means the part of the management which is the process of managing issues associated to people in an organization using a controlled and systematic approach. It is also to provide direction for them to build up and maintain a high-performing workforce. In other words,...
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... |W.James McNerney |Former CEO of 3M | | |George Buckley |Current CEO of 3M | |Facts | |What: |McNerney implemented Six Sigma approach to process and business improvement companywide: for existing process- the five step | | |DMAIC Model; for new product development- Design for Six Sigma; laid off 8000 workers (11% of the workforce); slashed capital | | |expenditures | | |Buckley continued Six Sigma in manufacturing and administrative areas but reduced in R&D; invested more in R&D and new | | |manufacturing plants | |Why: |McNerney: | | |Decrease production defects and increase efficiency;...
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...global maritime logistics and the MPA. In this report, the utilisation as well as impacts of Lean and Six Sigma strategies will be analysed. In addition to this, the two strategies will be compared and contrasted. Lean and Six Sigma assist in working efficiently and reducing wastes. In recent times, IT has proven to be a vital tool in assisting organisations and global maritime logistics. This report will examine the relationship between IT and quality (TQM), efficiency (Lean) and collaboration and has shown assist them in their objectives and gain a competitive edge. This report has shown that IT has proven to be effective in helping organisations and global supply networks work and communicate among one another effectively and efficiently. 1.0 INTRODUCTION In this report, its main focus is on determining the most optimal cost reduction strategies in the implementation of green strategies in global maritime logistics such as the Singapore maritime logistics network or Maritime and Port Authority of Singapore (MPA) and for this particular paper, the researcher has chosen two specific cost reduction strategies specifically: Six Sigma and Lean. Container ports the world over are increasing at an alarming rate and ports have to take into account of its efficiency, throughput and green performance. TASK 1 2.0 COST REDUCTION STRATEGIES TO ACHIEVE OBJECTIVES Six Sigma and Lean are the strategies that will be critically examined and analysed to be implemented in the global...
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...of TQM 3 Total Quality and Six Sigma 5 Six sigma DMAIC process elements 6 Application where Six sigma is better 6 Difference between Six Sigma & Total Quality Management 6 Reasons for adopting Total quality Management 7 Accurate time to adopt Total Quality Management (TQM) 8 Total Quality Management Tools 9 Principles of Total Quality Management 11 1. Customer centric approach 12 2. Employee involvement 12 3. Process approach 13 4. Integrated system 13 5. Strategic & systematic approach 13 6. Fact-based decision making 14 7. Continual improvement 14 8. Communication 14 The Concept of Continuous Improvement by Total Quality Management 14 Benefits of Total Quality Management in an Organization 16 Conclusion 17 References: 18 Introduction Total Quality Management (TQM) is a philosophy with the enthusiasm of accomplishing the overall performance of the organization. This globally recognized strategic technique has several benefits that make TQM trustworthy and applicable toward the business people. These benefits may include improving consumer satisfaction, focusing on employee motivation, reducing waste and improving overall performance of the organization. TQM is a problem solving technique that particularly focuses on continuous improvement of the quality of product, process and service. In this approach the management and employee can work together for the overall improvement by using quality and management tool aimed at increasing business...
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...EXECUTIVE SUMMARY This research paper acknowledges different quality management tools. It is about the evolution of different quality tools and defining the best practice Strategic model in IT organization in relation to achieving quality within their business processes and integrating business processes to achieve strategic goals. Previous research and study indicates the various quality system tools in order to achieve quality management objectives in the competitive business environment. This research paper investigates and finds out the evolution of different quality system tools and significance of various quality tools and then designing best practice strategic model for future in Information Technology organization. The importance of this proposed research is that currently IT companies are experiencing increased global competition and parameters like complexities of the product, different markets, customer focus, high quality of product, decision making and integration among various business units in the global environment and the environment in which the firm operates are the issues of concern. Traditional quality tool in IT systems are not capable of coping with these demands and still stay competitive. Changes are needed in order to achieve sustainable results and maintaining fitness and overcome the problems of traditional tools. Today industrial companies need stable position socially and economically...
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...Develop new measures as needed c) Apply new measures d) Analyze and report3. Change Planning and Implementation – Implement improvement plans4. Continuous Improvement – a) Track metrics b) Continue improvement c) revisit scorecard cascade. There are several barriers to establishing an effective measurement system:1. Unclear objectives2. Unjustified trust in informal feedback systems3. Entrenched management systems4. Too many measurement systems within an organization 4. Outsourcing It simply means hiring someone from outside the company...
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...Annals of the University of Petroşani, Economics, 10(3), 2010, 333-340 333 LEAN MANAGEMENT - THE WAY TO A PERFORMANT ENTERPRISE AMALIA VENERA TODORUŢ, CECILIA IRINA RĂBONŢU, DORU CÎRNU * ABSTRACT: In this work we approached issues related to new methods of production organization such as Lean Management, a method specific for a flexible production of great success which represents the guarantee for a performant enterprise. In this paper we presented the main concepts, the application and adaptation way in different contexts, both in industry and in services. We showed a modern tendency which is taking shape more and more in the contemporary economic context, such as the integration of this concept with the Six Sigma concept, and thus we can talk about Lean Six Sigma, as an integrator method which guarantees high-class quality and lower costs. KEY WORDS: lean management, quality, performances, Six Sigma, the diminution of the defaults JEL CLASSIFICATION: L15, L16, L25, M10, M11, M16 1. INTRODUCTION Researches on production technologies, operations and performance reflect the increasing context of industrial competition in the global economic environment. A key objective is the creation of a systematic knowledge base by applying the systemic approach and quantitative analysis, which will lead to a better understanding of fundamental factors, determinants of growth and industrial decline. An example is the Lean method and the Lean manufacturing principles, concepts and...
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...Can any organization achieve six sigma levels of quality if there is strong leadership from the top, an aligned reward system, and a well trained workforce? In 1995, Jack Welch, the chairman of General Electric, proclaimed that Six Sigma1 was the most important initiative GE had ever undertaken. Six Sigma places special emphasis on the tangible cost savings achieved by minimizing waste and use of resources, while increasing customer satisfaction through the improvement of quality2. A leadership from the top, an aligned reward system and a well trained workforce are indispensable factors for achieving six sigma of quality, but there should be more aspects to be considered, such as considering all stakeholders interests, finding the “True North”3 and sparing no effort to quality improvement. Six Sigma places emphasis on the customer satisfaction, while inputs contributing to customer satisfaction are not necessarily contributing to shareholder’s interests. This inherent conflict will lead managers confused about the “True North”, which is, whether implementing six sigma levels of quality is doing the right job. The concept of enterprise can explain something about “True North”. It is just as important to serve the shareholder, the workforce, suppliers and partners4. In this case, designing the whole work process concerning about process and product management and human resource management become extensively crucial before the production implementation. Designing the work should...
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...E-Learning Strategy 1 E- Learning Strategy and Knowledge Management (Insert Your Full Name Here) (Insert Your Institution’s Name Here) April 18, 2016 E-Learning Strategy 2 E- Learning Strategy and Knowledge Management Introduction The role of the Human Resource department in the workplace has shifted dramatically as these consultants, specialists and teams apply proven methods of management to what would otherwise be an extensive and unproductive employee base. The field of human resources encompasses the type and level of management necessary for the active and effective recruitment, hiring, day-to-day employment practices, job termination policy, job description policy and much more (Hesselbein, Goldsmith, and Somerville, 2001). While the requirement to maintain a strong and productive labor field had never truly been lost on the savvy employers of the past, the recent advances in human resources knowledge have actually brought this field into the active role that it entails in order to implement positive changes upon a company’s strength and capability among its competitors. It is through the development and conveyance of an understanding of positive, hands-on techniques that, when successfully executed within a company’s employees, a human resources team can actually change conditions on the ground, human resources professional everywhere have started to notably widen profit margins to a greater extent, by increasing not only competence, but productivity...
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...BUSINESS PROCESS CHANGE PLAN GB560 Designing, Improving and Implementing Processes Session # (1202D) Jenna Marerra Kaplan University March 8, 2012 UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length) Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement. I chose to use WalMart for this assignment; WalMart’s primary mission is to bring consumers high quality goods at a low, discounted price. Sam Walton’s original vision was to accomplish this; although WalMart has grown substantially since its initial founding, this mission has not changed. WalMart employs just over 2 million people worldwide and has 8,970 locations. Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace. WalMart has successfully navigated the marketplace over the years, from green initiatives to economic slowdowns. A Business Process Change it currently faces is its employee relations. WalMart has taken a lot of heat recently for its labor relations, with issues running the gambut from wage violations (some employees...
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...Champy, Hammer, and other proponents of Business Process Reengineering envisioned it to be a “fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical measures of performance” (Management Learning). According to Hammer, a process is “everything that transpires from the beginning – the point at which a customer or constituent requires something – to the point that a customer is satisfied with the results” (Harris 1999). A process enterprise is a business that takes the revolutionary concept of BPR and transforms their organization. In the article, How Process Enterprises Really Work, Hammer and Steve Stanton reiterate the importance of building a business around its core processes. They take a look at companies who have successfully applied BPR and became process enterprises, noted some of the obstacles these companies faced and how the obstacles were overcome, and reaffirmed the techniques for becoming a successful process enterprise. After a brief summary of the article, a discussion on why BPR is important and what is necessary to succeed at BPR will follow. To close, some criticisms of BPR, a comparison to other business management techniques such as Six Sigma and Total Quality Management (TQM), and a general recommendation will ensue. Success Stories The success stories that...
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...archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM 19,1 6 Dynamics of organizational learning and continuous improvement in six sigma implementation Taina Savolainen Department of Business and Economics, University of Joensuu, Joensuu, Finland, and Arto Haikonen Genworth Financial, Helsinki, Finland Abstract Purpose – The purpose of this paper is to examine the dynamics of organizational learning and continuous improvement (CI) in the context six sigma implementation in business organizations operating in multicultural environments. Design/methodology/approach – A specific research question is: does learning mechanisms and continuous improvement practices support each other and how, and what type of learning can be identified in the improvement of business processes. The question is linked to one of the fundamental issues currently discussed in the field of organizational learning; how do organizations get “from here to there”, in other words, what is the dynamics of the processes of learning and how progressive learning is achieved. A case study of a few Finnish companies is made and a procedural implementation model is applied. Findings – The findings suggest that the learning process is characterized by measurement, detection and correction of errors, and cost reduction. In six sigma implementation, learning is a single-loop type of learning. It is an incremental change process which reminds a technical variant of the learning organization...
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