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Solution: Window on Technology: UPS Competes Globally with Information TechnologyUPS invests heavily in information systems technology to make its business more efficient and customer-oriented. It uses an array of information technologies including bar-code scanning systems, wireless networks, large mainframe computers, handheld computers, the Internet, and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics.What are the inputs, processing, and outputs of UPS’s package tracking system?Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria.Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.What technologies are used?Technologies include handheld computers (DIADs), bar code scanners, telecommunications for transmitting data, pagers, cellular phone networks, Internet, and computers.How are these technologies related to UPS’s business strategy?UPS has used the same strategy for over 90 years. Its strategy is to provide the “best service and lowest rates.” One of the most visible aspects of technology is the customers’ ability to track his/her package via the UPSs Web site. However, technology also enables data to seamlessly flow throughout UPS and helps streamline the workflow at UPS. Thus, the technology described in the scenario enables UPS to be more competitive,

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