...Taleo Case Study IBM Taps Taleo to Provide Recruiting Technology for Global Outsourcing Clients In today’s challenging economy, now more than ever, strategic recruiting must adapt to the business cycle. There are fewer requisitions and more candidates clamoring to fill them. And in large global organizations, there are competing challenges as well – multiple ERP systems; regional applicant tracking systems; organizational complexity driven by M&A, divestures and legal compliance. In times like these, many companies simply trim headcount and hope to wait out the storm. IBM sees this as a time to transform talent management for business, clients, and the world. IBM sees a vision of a smarter planet, one that is instrumented, interconnected and intelligent. It is putting this vision into action with solutions such as smarter energy grids, smarter traffic management and a smarter healthcare infrastructure. IBM believes that now— when the going is the toughest— is the time to invest in the future. Why? Because the companies that focus on value, exploit opportunities and act with speed will come out of these tough times the strongest and the most capable of competing and winning in the marketplace. This is precisely why IBM turned to Taleo when it decided to invest in Recruitment Process Outsourcing (RPO) in 2008. In 2004, IBM launched its Human Resource Outsourcing (HRO) practice to enable Fortune 500 clients to make the most of globally integrated workforces and drive better...
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...MARQUIS ROSABETH MOSS KANTER IBM: The Corporate Service Corps In February of 2009, Kevin Thompson, program manager for the IBM Corporate Services Corps sat down with Stanley Litow, Vice President of Corporate Citizenship and Corporate Affairs, and Robin Willner, Vice President of Global Community Initiatives at IBM. They had recently received the results of an independent evaluation of the first 100 participants in IBM’s new employee leadership development program called the Corporate Service Corps (CSC). The CSC was an international community service assignment for high-potential IBM employees and 2008 was its pilot year. 11 teams of IBM’s best global employees had been deployed to work for local partners, frequently non-governmental organizations (NGOs), in locations such as Ghana, Tanzania, Romania, Philippines and Vietnam. Each team had worked for a month on projects as diverse as digitizing the supply chain of the Ghanaian handicraft sector to establishing a strategic plan for the Davao City Chamber of Commerce in the Philippines that would maximize job creation among locally owned small businesses. IBM had high hopes for this program, both as a way to deliver social value to emerging markets, but also as an important strategic business initiative. As globalization had proceeded, IBM CEO Samuel J. Palmisano had focused extensively on making global integration successful and how the new business environment would require globalizing IBM from the “bottom-up.” The CSC was...
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...Abstract IBM is a company that is innovative and strategic; it has had superior success in the computer and electronic industry. The company offers an array of services and products ranging from the sale of computers to business consulting services. Their success over the years can be attributed to their core values and vision. IBM recognized that to remain successful and profitable they would have to make changes and the biggest change would be to add value by having the employees contribute to the changing the values of the company. When employees share the same values, as the company, they are more dedicated to the company. What kept IBM from falling behind is the fact that they developed changed. The purpose of this case analysis is to describe the changes that IBM has made and to discuss the effectiveness of those changes. First we will explain why IBM wanted to make changes and to whom the changes would affect. We will also discuss how the goals has been developed and disseminated within the company, whether it is an effective way to set the stage for external social projects, and lastly, we will make recommendations. IBM Case Study International Business Machines Corporation (IBM) is a technological company from America that deals with manufacturing and marketing of computers, both hardware and software’s. It also involves itself with other services such as, hosting, consulting services and not forgetting the infrastructure. Having been founded over one hundred years...
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...IBM Case Study 1. What factors led to IBM’s success during the 1960s and 1970s and its problems during the late 1980s and early 1990s? Watson Jr. hit a home run when he invested $5 billion to develop the System/360 computer family, which utilized an integrated semiconductor chip and modular components. Taking full advantage of this innovative momentum, IBM debuted other products during that time which enabled the company to rise to the top of the IT industry. These products included hard and floppy disks, a new computer language and the company’s first personal computer. In the mid 1980s, IBM started to run into trouble when its returns and market share began to slide. Customer needs were changing and emerging technologies led to the demise of IBM’s main product focus—the mainframe. Customers were looking for interconnected mainframes and mobile personal computers with distributed data sources and applications. Instead of devising a strategy to satisfy customer demands and set itself apart from competitors, IBM chose to transition from a lease oriented business to a sales oriented business. This lack of customer focus was coupled with an inefficiently designed workforce that would rather fight with each other than work together. Additionally, the company was so successful in the past that no attempt was made to cut costs/expenses and identify/correct inefficiencies. Adding more salt to the wound was the fact that top level executives were so far removed from daily operations...
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...| | * Introduction This report is a case study on IBM from 1993 to the present. The reporters’ objectives were to define the problems within IBM in 1993; management tools used to remedy these problems; if these solutions will lead to a sustainable competitive advantage; and what kind of innovators IBM is and what streams of innovation IBM is involved with today. This report is from a managerial science perspective, with a focus on innovation. * * (Executive Summary This case involves IBM, an international computer hardware, software and services company. The head of this organization in 1993, since 1985, was John Akers. Akers was replaced that year by Louis V. Gerstner, Jr. During Akers’ reign, the company had gone from a workforce of 407, 000 in 1986 to 300, 000 in 1992 ; the stock had dropped from a peak in 1987 of $1757/8 to $25 (split adjusted) in 1993 ; and a loss of $2.8 billion in 1991 to be followed by a loss of $8 billion in 1993 . Akers’ effect on the structure of the company resulted in, among other things, two outcomes; 13 highly defined divisions that were theoretically autonomous from one another and many job losses. Gerstner was brought in to remedy IBM’s fiscal situation and bring IBM back into the black and back on top of their industry. Problems within IBM in 1993 Focus One of the most notable problems within IBM was their focus. It seemed that inter-politics within the organization overshadowed what should have been their prime directive: the customer...
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...of the community service programs that have become an important part of IBM’s improvement for society is in their youth education programs. In 1994 IBM started a program called Reinventing Education which would use the expertise of IBM while costing IBM very little. Reinventing Education are projects that “seek innovative solutions to significant problems” by using IBM information technology. (Kanter, 2009) These programs primarily work to improve public education from pre-kindergarten to 12th grade by using information technology developed by IBM. The program was first started in the 1990’s in several urban school districts. As time went the program was expanded to include the following programs; KidSmart Early Learning, Pathways in Technology Early College High School, Reading Companion. These programs are not only on the United States but are in other countries where IBM operates. KidSmart Early Learning that works with children between the ages of 3 and 7 to help their early learning process. It is a program that focuses not only math and science skills but in social skills that are needed by making kids work together. This is a program that all that was needed was the computer stations to access the program. This is beneficial for by bringing technology to many “underprivileged areas of towns and cities worldwide.” (IBM, 2012) The Pathways in Technology Early College High School (P-Tech) is a high school in New York City that gives high school students skills that...
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...Case Report: IBM’s Knowledge Management Proposal for the Ontario Ministry of Education Executive Summary In the early 2000s, the Ontario Ministry of Education contracted IBM in order to find a solution to its poor knowledge management. After having examined the organization thoroughly, IBM consultants found five drawbacks: “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”. As a result, Kathryn Everest, a knowledge management consultant at IBM Canada, developed three options that would be beneficial to the organization and possibly resolve the problems mentioned above. They included document management, communities of practice, and the creation of an expert directory. After much time spent determining which option, or combination of options, would be most beneficial as well as the best implementation plan, Issue Statement International Business Machines (IBM) was founded in New York in 1911 through the merger of three smaller companies and has come to be one of the most profitable and internationally recognized “provider[s] of technology products, services and management consulting.” IBM Canada, headquartered in Markham, Ontario, is responsible for “marketing and service of IBM products” throughout the country. In 1999, IBM...
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...Charles Flint, creates the Computing-Tabulating-Recording Company (CTR) on June 16, 1911. CTR is the precursor to IBM. Of the companies merged to form CTR, the most technologically significant was the Tabulating Machine Company, founded by Herman Hollerith, and specialized in the development of punched card data processing equipment. The Tabulating Machine Company originally sold some machines to a railway company. In 1911, Hollerith, sold the business to Flint, who then created CTR. When the diversified businesses of CTR proved difficult to manage, Flint turned for help to the former No. 2 executive at the National Cash Register Company, Thomas J. Watson Sr.. Watson became General Manager of CTR in 1914 and President in 1915. On February 14, 1924, the CTR name was formally changed to International Business Machines Corporation, later to be abbreviated IBM. IBM employs almost 400,000 employees called "IBMers" by IBM in over 170 countries, with occupations including scientists, engineers, consultants, and sales professionals. Its distinctive culture and product branding has given it the nickname Big Blue. Its employees have garnered five Nobel Prizes, four Turing Awards, nine National Medals of Technology, and five National Medals of Science. IBM has often been described as having a sales-centric or sales-oriented business culture. Traditionally, many IBM executives and general...
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...INFO 410 Case Studies 1-2 Handout General Instructions Case studies are to be performed as described in the syllabus and in the Chapter 1 lecture notes. The questions provided here are NOT designed to be comprehensive steps, just some of the points I’d expect you to address while doing the case studies. So please go beyond the issues identified here; these are just help to get you started. 1. Case Study I-1 IBM’s Decade of Transformation: Turnaround to Growth (starts on page 5) This case study addresses several problems over the history of IBM, so it’s more like a series of little case studies. Focus your attention on the state of IBM when Louis Gerstner took over in April 1993, and address how he could have proceeded from that point. Of course the actual answer is the creation of One IBM, but what other options could he have pursued? Only use the exhibit data through 1994, and you can ignore the discussion of EBOs and other events well after 1994. Since IBM is both a user of IT, as well as an innovator and creator of IT equipment, they have an unusual position compared to many organizations. Focus on the problems IBM faced during this time and the alternatives they faced for dealing with the problems. What is the origin of the problem? Is it a technical issue, or customer relations, or competition, or something else? What functional areas within IBM were responsible for handling each problem (e.g. HR, accounting, marketing, engineering, etc.)? ...
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...Title: The Fall of IBM Date: September 20, 2013 I. Executive Summary The purpose of this case study analysis is to analyze the situation of IBM in the 1990s, to come up with possible mutually exclusive alternatives for IBM’s management and ultimately, to recommend a possible strategy to regain back IBM’s throne in the industry. The problem of the case study is all about the survival of IBM in a much more competitive market ever encountered by the company. And also, overcoming new challenges brought about IBM’s new management and the dynamic technological environment. The methods of analysis used for this case study are the Porter’s Five Forces Model and the ANSOFF matrix analysis. Brief explanations were provided in each of the methods used for analysis. After analyzing the case study, the following three mutually exclusive alternative course of action were developed: 1. Decentralize Management; 2. Invest heavily on research and development and; 3. Partner with suppliers From the alternatives, I recommend that IBM should partner with its suppliers. Collaboration with suppliers will increase business flexibility and executive level business decision support. This will surely bring the most benefit for the company among the other alternatives course of action. The suppliers play a great role in the industry and having strong connections with them can help the company survive and even excel in the industry. Outline and Implementation: ...
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...Server Virtualization and Consolidation - A case study Ravi G Singh Consulting IT Specialist – System p rsingh@us.ibm.com Special Notices This document discusses Server Virtualization and Consolidation designed and implemented by the author for an IBM Customer. This document is presented “As-Is” without any warranty, guarantee or assurances of any kind, either express or implied. IBM does not assume responsibility for the statements expressed herein and it reflects the opinions of the author. If you have questions about the contents of this document, please direct them to the author at rsingh@us.ibm.com. Author is not responsible for errors in this document that may result in any kind of inaccuracies. Acknowledgements Thanks to John R Hock, IBM Certified IT Specialist – System p - Advanced Technical Support Americas (ATS) for reviewing this White Paper. Thanks to the customer and IBM team for their contribution and support to this project. Trademarks The following terms are registered trademarks of International Business Machines Corporation in the United States and/or other countries: AIX, AS/400, DB2, IBM, Micro Channel, MQSeries, Netfinity, NUMAQ, OS/390, OS/400, Parallel Sysplex, PartnerLink, POWERparallel, RS/6000, S/390, Scalable POWERparallel Systems, Sequent, SP2, System/390, ThinkPad, WebSphere. The following terms are trademarks of International Business Machines Corporation in the United States and/or other countries: DB2 Universal Database, DEEP BLUE...
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...Competitor analysis: Website & Thought leadership Report by Rashmi Singh (PGDM No: 10098) Work carried out at Tata Consultancy Services, Bangalore, Karnataka Submitted in partial fulfilment of the requirement of Summer Internship Programme Under the Supervision of Mr. Ashish Shetty, Marketing Lead, Insurance ISU, TCS, Bangalore SDM Institute for Management Development Mysore, Karnataka, India (June 2011) SDM IMD INSTITUTE CERTIFICATE This is to certify that Ms. Rashmi Singh, undergoing PGDM program 2010-12 at this institute has successfully completed the Summer Internship Programme on the project titled ―Competitor Analysis: Website and Thought Leadership‖ at TCS, Bangalore, from April 01, 2011 to May 31, 2011 as a partial requirement for completion of his PGDM curriculum. Prof. Govinda Sharma Internal Faculty Guide SDM IMD, Mysore. Date: 24/06/2011 Place: Mysore Summer Internship Project Page 2 SDM IMD Acknowledgement I take this opportunity to extend my sincere gratitude to our guides at Tata Consultancy Services, Mr. Ashish Shetty and Ms. Varsha Nair who spent a lot of time mentoring and guiding us. The insurance ISU was a completely new arena for us. We stumbled a few times, yet they have been very patient and supportive with us, always encouraging us to give our best. I also thank the Academic relationship manager, TCS, Mr. Chandra Koduru, for helping us with the joining formalities and induction program. I would also like to thank Prof. N. R. Govinda Sharma...
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...without borders, the variety and combination of cultures in the World (Thomas L. Friedman, 2005; Victor K. Fung, el, at 2007; Ronald Aronica and Mtetwa Ramdoo, 2006). In fact, The change, updates, innovation and competition in technology industry are taking a level higher, because it happening every days, every hours (Jeffrey T. Macher, David C. Mowery; 2004). Factors impact to success of the company including external factors and internal factors. It closely related to the strategies in pathway of company development. Some things bring opportunities, some things bring challenges, or even make the company go to fail. This essay will provide a insight and explicitly analysis and discussion about internal factors and external factors of Lenovo case study....
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...____________________________________________________________________________ Introduction During the 1970s and ‘80s, IBM was one of the most successful companies in the world. The company had experienced strong growth in both revenue and profits and had a virtual stranglehold on the market for mainframe computers. In fact the company was often referred to as “Big Blue,” a nickname derived from its massive blue mainframe computers. For four consecutive years in the 1980s, IBM held the top spot in Fortune magazine’s annual list of the most admired companies in the United States. However, by 1993 the quintessential “Blue Chip” company had reached its nadir. Over the three previous years, IBM had lost a total of $15 billion and its stock price was at an 18-year low. The brand had fallen below number 250 in Interbrand’s annual survey of the most valued brands with a brand value, estimated at a negative $50 million dollars. The explosive growth of personal computer networks threatened IBM’s lucrative mainframe and minicomputer business and the company was struggling to turn the situation around. In the late 1980’s and early 90’s, the drivers of innovation and change in information technology were smaller, nimble companies like Microsoft, Compaq, Dell, Oracle and others who offered less expensive systems than IBM that could basically accomplish the same tasks. IBM had fallen behind in technology as its top management stubbornly clung to the notion that traditional mainframes, which...
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...MARKETING International Business Machines Techno in or techno out Case study 6-13 By Giana Martiena, MBA 2012-2013 Faculty of Hospitality, Tourism Management & International Business Studies University of Aruba, March 2013 INTRODUCTION By adapting its marketing strategy to meet and create demands International Business Machines (IBM) has proven to be able to withstand the ever changing technical world. Challenges come and go, in this case study we discuss a three-prong road that IBM faced. Should they continue to be a tech services company? Or should they explore the collaborative business model, running a risk to become exploited? Is it an option to keep the acquisition spree going for growth rather than organically grow by in-house or collaborative research and development? Facts of the case Structure, management and strategic directions IBM is a multinational corporation that started its activities in 1911. Its origins however, can be traced to 1890, during the height of the Industrial Revolution. It was first known as the Computing-Recording Company, and then in 1924, it took the name of International Business Machines. Nowadays, this multinational company is known as the ¡§Big Blue¡¨ It was first known as the Computing-Recording Company, and then in 1924, it took the name of International Business Machines. Nowadays, this multinational company is known as the ¡§Big Blue¡¨ IBM main activity is to find solutions to its wide range of clients using advanced...
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