...of the countries. Russians provide business cards with all contact info such as phone number, email address and website. Most Russian businesspeople will carry bilingual business cards. Translation services are a norm for the Russian market. The businesses are very interested in bilingual businesspeople as they believe professional language is good service. People from different countries want to be able to communicate with all different people from other countries. In Russia, they provide a translation service. Nigeria and India use phone service more than any other communication style, so this gives a more intimate type of communication. Nigeria Nigeria’s main source of communication are land lines. Out of the population, 418,200 have a land line phone. Reviewing the info on communication for Nigeria, the amount of internet users is 43.989 million. Nigeria is number 9 out of all the countries. Direct marketing is about to be a big hit in Nigeria once the communication becomes better in the country. Currently the trend is calling land lines. India India’s preferred form of communication is by cellular device. They are number 2 in the world with 893.862 million users. People in India will use email as a nonverbal communication. Many people have access to computers and email servers providing a way for a nonverbal communication Business wise, India’s people will use email or cellular device. Many businesses based out of other countries provide internet based communication...
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...Communication Skills - Start Here! Why you need to get your message across Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. By successfully getting your message across, you convey your thoughts and ideas effectively. When not successful, the thoughts and ideas that you actually send do not necessarily reflect what you think, causing a communications breakdown and creating roadblocks that stand in the way of your goals – both personally and professionally. In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single more important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factor contributing to job...
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...communication delays. How Identified Challenges Affect Key Stakeholders Managers and executives are the key stakeholders affected by outdated or incorrect documentation. Individuals or teams could be under the impression that business decisions are being made with information that is helpful and pertinent while in fact the information could be detrimental. When multiple managers and executives are involved confusion could arise about the needed information compounding the problem and leading to lengthy debates and discussion that are not required and create a confusion in business direction. This potential for errors in decision making puts the company at a considerable danger for loss of profitability, unsatisfied customers, and an uncertain future. Separate file servers and email servers affect two key stakeholders. The employees and the managerial and executive group both find themselves dependent on personal communication to gain access to documents that are not local to that individual’s office. For the employee this could result in delayed interactions with customers causing a dissatisfied client base. Employee time is wasted on trying to track down other staff members for access to files. Employee frustration and corner-cutting can become rampant throughout the organization....
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...Contents Electronic Mail 1 Telephone 3 Importance of Effective Customer Care 4 Organisation 4 Customer 4 Evaluation of Office System and Procedure 6 Customer Complaints Procedure 6 Revised Customer Complaints Procedure 6 DanIndia Furniture Customer Complaints Procedure………………………………………………………………….... 8 Customer Complaints Form……………………………………………………………………………………………………………….9 References……………………………………………………………………………………………………………………………………….10 OUTCOME 3 ASSESSMENT – OFFICE ADMINISTRATION From the case study two methods used by DanIndia Furniture to communicate with customers are via e- mail and by telephone. Electronic Mail “Electronic mail, commonly called e-mail or email, is a method of exchanging digital messages from an author to one or more recipients”. http://en.wikipedia.org/wiki/Email. Date accessed 24/10/2011. Electronic mail is a computer based method of sending messages from one computer terminal to another. Messages normally consist of single pieces of text but can include more complicated formats such as graphics and word processed documents. Messages can be sent to another user even if the other user is not logged on at the time the message is sent. The message can be read at a later time. The procedure is similar to sending and reading a letter. When an e-mail message is received it is commonly stored in an electronic mail box for the recipient to read at a later time. Electronic mail boxes are usually files on a computer which are accessed using...
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...Although, things may have been easy to verify the exposure to the public allows for misleading and untrue opinions to be made about each of them. The third video displays ethos and logos continually to the audience. A loose bear running through the city gains the attention of a news crew. Two viewers attest to the sighting, however the second person interviewed says “He is and older man so you can trust what he says”. Assuring the viewers that he has exclusive details on the situation. Later in the video emails are shown to the viewers, but the presenter is reading different words than what are on the screen. Thus causing confusion to the viewers and readers. None of the information in the video was enough to gain the credibility of the presenter. In all three videos great examples of ethos, pathos, and logos were used. In video one the presenter was passionate with the deliverance of her argument. In the second video, logos was shown through the rocky friendship of two former presidents of our country. By making untrue or accountable statements about each other, even if it was only for election purposes, definitely confused the audience. In the last video logos and ethos were seen visually throughout the video. From beginning to end confusion of the actual topic was up for debate. The fact that the reporting seemed outlandish made you want to question the credibility of the reporter. ...
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...in the sense that the later primarily entails carrying out attacks against information found in computers while the former involves an attack against civilians. Those individuals, who dress up as civilians and blow up themselves in a crowded area like a bus constitutes physical terrorism since the attacks aims at destroying human life. Most likely, cyber terrorists use computers or other similar devices to carry out attacks on information found on computers. Cyber terrorism will have more impact than physical terrorism. The main aim of physical terrorism is to cause loss of life whereas cyber terrorism may entail hacking into a country’s critical infrastructure with the sole purpose of causing great harm such as significant damage on the economy or loss of life. Such attacks aim at causing harm on information technology systems that are a critical part of traffic control, medical and emergency services, public safety, as well as public works. For instance, imagine the chaos that would take place if a cyber terrorist attacked the stock market and make it appear to collapse by hijacking the computers of a main brokerage and replacing it with...
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...“Perfection of means and confusion of ends seem to characterize our age.” ~ Albert Einstein We are presently witnessing an unprecedented drive for perfection in the field of marketing. Each and every day a plethora of new emails, articles, case studies and blogs promise to help us optimize everything from search engine rankings and viral video awareness to ad campaign engagement and direct mail response rates. Business books are popping up like weeds in a field (more than twenty new titles each day) expounding on how to be authentic, influence through social networks, create compelling blogs, spread sticky messages, and tell persuasive stories. There’s only one problem: Trying to perfect this growing assortment of marketing means is causing brand confusion, and thus a negative effect on the enterprise ends. The end, the goal, of any organization, of any brand, is to create customers (or clients, users, members, donors, fans, etc.), and you accomplish that goal by continually innovating to add value to their lives. Everything the organization invests in, and works on, should be laser focused to that end. That may sound ridiculously evident, but I can assure you that it’s not. For example, ZenithOptimed predicts that worldwide advertising expenditures will grow by a little over 6% this year to a whopping $473 billion! That’s not to say that all advertising is valueless in the eyes of customers. But I can assure you that most of that $473 billion is worse than valueless;...
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...Written by: Erica Duncan HCS 325 February 1, 2016 Effective Communication Paper Written by: Erica Duncan HCS 325 February 1, 2016 Effective Communication Paper Effective Communication Paper In this paper I will discuss effective communication in the workplace setting. Effective communication is the measure used when delivering information to a distinctive person or group by way of non-verbal and verbal communication. In today’s health care organizations they are trying out a mixture of forms of communication structures. These structures will help in the journey to improve patient care, increase productivity, and cutthroat advantages (Lombardi & Shermerhorn, 2007, p.53). Several organizations use traditional communication patterns such as divisional, functional, and matrix structures. However, some still use nontraditional patterns such as networking, teamwork, and “boundaryless” organizations (Lombardi & Shermerhorn, 2007, p.53). Countless of new managers must first follow traditional policies and routines already established by former managers or upper management before creating their own. The formal organizational structure is known as the official structure. This structure shows the way the organization is designed to function. There are organizational charts designed to help describe how an organization should work. In the chart it shows the division of work, which is the different positions or titles and what they are responsible for. The chart also shows...
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...Assessment 2: Management and Organizational Structure issues Strayer University Situation To gain perspective of operating efficiencies within the Spectrum Brands organization, an examination of differing structures will be written. This paper will offer perspectives of the matrix and multidivisional structures, possible communication problems and ways to overcome them. A recommendation of effective centralization of organizations will be offered. Action 1. When David Jones joined Rayovac batteries were the main product line. For the company to utilize a matrix structure would prove effective in times of growth by branching out into other product lines. This requires existing management and employees having different backgrounds and focusing on different aspects of a project. Assuming Spectrum Brands intends to create a new vacuum cleaner, a team would be formed with each person being from different departments, and possibly specializations. This would exist as a person from design and engineering and another from marketing working to create the vacuum. The organization would exist as a team with the individuals still having to report to their functional management, but also reporting to project managers working on associated aspects of the vacuum cleaner product development. As the vacuum cleaner product develops, certain individuals would become more involved while others might drop out of the team completely. Action 2. The use of multidivisional structure...
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...produced at the request of the company directors of DanIndia Furniture Ltd. It was produced by Megan Currie and presents the core tasks and roles of the Office Administrator. This report is due for submission on 9 November 2011. 2. Procedures The information in this report was collected from many sources which included relevant websites, classroom notes, library sources and www.samaritans.org. 3. Findings 3.1 Mail Incoming and Outgoing Within the company of DanIndia Furniture Ltd, the mail system does not seem to be working. It is causing confusion with the staff and some serious problems. At the moment, mail handling is the role of the receptionist but sometimes the reception can be busy and the receptionist does not have time. If the receptionist does not have the time to sort through the mail and deliver it, the staff have to go to the reception to pick it up. Having to pick up their own mail what causes confusion because sometimes the staff will get their mail, and sometimes they will not. The staff members are confused as to when they will have to go and retrieve their own mail and when they do not have to. Another reason why the mail system does not seem to be working is that there is no deadline for outgoing mail. Staff members have not been told when outgoing mail must be at reception to be collected so mail, sometimes extremely urgent, is not going out on the correct day and could arrive at the recipient late. Another problem that the mail system seems...
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...People Overview Technology has overtaken our lives and we have become dependent on computers to complete everyday task. Even the process of completing a degree program from a major university has migrated to the online spectrum. Ashford University is one of the many institutions that are offering students degree plans online but in order to remain successful it must provide the student with more support, reliability and maintain more consistency for students. Formally known as St. Clare College, Ashford University was founded in 1918 as a junior college in Clinton, IA. In 2005, the school was purchased by Bridgepoint Education and the name was changed to Ashford University. The school intends to foster learning on all levels through technology. Although they do a good job of fostering learning, there are a few shortcomings that are being noted by students in all career fields. Statement of Problem The communication seems to break down between students and advisors over time. Upon initial enrollment the student is assigned three important contacts that play an important role in the initial success of the student. The enrollment, financial, and academic advisors do a good job of initially keeping in contact with student. Once the student begins to get in the flow of his/her schedule, the advisors seem to become less and less involved in the students educational experience. The enrollment advisor rarely keeps the student informed, or gets the input from the student...
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...extent, what occurs inside the environment. Today, virtual reality is used in communication, training, and treatment in a spectrum of areas including the medical field, entertainment, and education. Medical VR systems “provide a new human-computer interaction paradigm in which users are no longer simply external observers of images on a computer screen but are active participants within a computer-generated 3D virtual world.” (G & B, 2002) Inside the world of virtual reality, medial applications such as three dimensional visualization of anatomy, telepresence surgery, complex medical database visualization, rehabilitation, surgical simulators and virtual surgical equipment as well as virtual operating rooms are emerging. Facilitated through computer interface, these medical applications of virtual reality are essential in the field of medicine. These applications allow individuals to learn human anatomy by “flying inside and around organs.” (Satava, 1995) The purpose of VR systems in the medical field is to ultimately develop a digital physician. Virtual reality will allow individuals to perform actively in a virtual operating room. These methods of learning “will come to play a routine part of hospitals.” (Volter & K, 1995) “The entertainment industry is one of the most enthusiastic advocates of virtual reality.” (Virtual Reality, 2009) Although more commonly used in video games, it is also used in interactive exhibitions in...
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...page in which he criticized the company’s most important customer. As an employer, I do not have legal grounds to fire John. Since this is John’s first offense, I will reprimand him by giving him a warning. I am supporting this action with the utilization of the exception “implied contracts of employment”- this simply states: “We do not dismiss employees without giving them a chance to correct their behavior.” However, I will make adjustments to our company’s policy in our handbook to cover this type of behavior. He depicted a very negative image of our company with his ranting on social media, and that will be listed as a violation of our code of conduct. Any further disciplinary action can lead up to termination. Jim sent an email to other sales people protesting a change in commission schedules and bonuses and suggesting everyone boycott the next sales meeting. In this scenario, as an employer, I do not have the legal grounds to fire Jim. However, I will meet with Jim, and allow him to discuss his concerns. Nevertheless, I will inform...
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...Technology Impact Susan Norris TEC/401 June 16, 2011 Instructor Name Technology Impact THIS PAPER WILL ALLOW YOU TO DISCOVER THE EFFECTS TECHNOLOGY IMPACT CAN HAVE ON INTERNAL AND EXTERNAL CUSTOMERS WITHIN AN ORGANIZATION. THE ORGANIZATION IN THIS PAPER IS DEDICATED TO TRAINING THEIR EMPLOYEES, INTERNAL, AND EXTERNAL CUSTOMERS WITH THE MAXIMUM AMOUNT OF INFORMATION NEEDED IN ORDER TO PROVIDE THE OPTIMUM LEVEL OF KNOWLEDGE OF ALL NEW TECHOINLOGIES THAT ARE AVAILBLE. FURTHERMORE THIS PAPER WILL DISCUSS HOW THE ORGANIZATION INTRODUCES NEW TECHNOLOGY PRODUCTS, THE WAYS THE NEW TECHNOLOGY PRODUCTS ADD VALUE, THE SUPPORT PLAN THE COMPNAY HAS FOR THEIR CUSTOMERS, AND THE NEW TECHNOLOGY PARTNERSHIPS ENHANCE CUSTOMER EXPERIENCE METHODS. Introduction of Product(s) to Customers Iintroducing new products to internal and external customers it is extremely important. An implementation plan defines the process of who, what, when, where, and how of implementation (Regan & O’Connor, 2002). The effect of holding a meeting where all employees, invited internal and external customers are in one place to hear and see a presentation is the best way to introduce new products. This format in my compnay is called a town hall meeting where it is an open communication format for all employees and invited quests to understand essentials of the new technology. Providing all employees and invited guests with detailed knowledge and answers to their questions allows them to to better...
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...get the things they need and want in life. It is conducted in many forms and ways. Listening and hearing through communication is important to make sure instructions are understood and can be carried out effectively. In criminal justice there are formal and informal channels of communication and need to be conducted in a professional manner, in order to make factual and accurate reports to help in investigations. Barriers can hinder effective communication, rather it is emotional or physical. In this paper I will discuss all of these types of communications and the issues that may arise with them. Communication is a process that happens every day throughout life and involves several steps. It is a valued part of daily activities. People spend 70 percent of their time communicating. Every person can benefit from mastering this process through better understanding of others ideas and opinions. Having the ability to allow communication to flow is positive as it opens the door for personal and business relationships. Communication requires more than one other person. There are several different ways to communicate. Verbal is the most used form, people talk to each other to relay messages, instructions, learn, teach and to make conversation with one another. Nonverbal is the form of communication that happens through sign language, email, text, fax and letters. It can be the most difficult form due to the delay receiving feedback. Nonverbal...
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