Dan India Furniture Office Admin Case Study
Below is a free excerpt of "Dan India Furniture Office Admin Case Study" from Anti Essays, your source for free research papers, essays, and term paper examples.
OFFICE ADMINISTRATION

Table of Contents
Electronic Mail 1
Telephone 3
Importance of Effective Customer Care 4
Organisation 4
Customer 4
Evaluation of Office System and Procedure 6
Customer Complaints Procedure 6 Revised Customer Complaints Procedure 6 DanIndia Furniture Customer Complaints Procedure………………………………………………………………….... 8
Customer Complaints Form……………………………………………………………………………………………………………….9
References……………………………………………………………………………………………………………………………………….10

OUTCOME 3 ASSESSMENT – OFFICE ADMINISTRATION

From the case study two methods used by DanIndia Furniture to communicate with customers are via e- mail and by telephone.
Electronic Mail

“Electronic mail, commonly called e-mail or email, is a method of exchanging digital messages from an author to one or more recipients”. http://en.wikipedia.org/wiki/Email. Date accessed 24/10/2011. Electronic mail is a computer based method of sending messages from one computer terminal to another. Messages normally consist of single pieces of text but can include more complicated formats such as graphics and word processed documents. Messages can be sent to another user even if the other user is not logged on at the time the message is sent. The message can be read at a later time. The procedure is similar to sending and reading a letter.

When an e-mail message is received it is commonly stored in an electronic mail box for the recipient to read at a later time. Electronic mail boxes are usually files on a computer which are accessed using various commands. Each user generally has their own mail box. Electronic mail can be sent very easily between users of different computer systems