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Cemex - One-Facing Company

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Moise JURCA

CEMEX – “One-facing” company
CEMEX is a 100-years-old multinational cement company based in Monterey Mexico. Over past 25 years CEMEX has changed its business processes from a local regional company (back in 1984) to a worldwide leader in cement industry. The company based its processes redesign and its continuous innovation on three components: Acquisition Strategy. Expansion Processes Technology and Innovation Supply and Demand

Acquisition Strategy. Expansion Processes
In 1987 CEMEX acquired Cementos Anahuac and in 1989 Cementos Tolteca, its biggest domestic competitor. By 1990 CEMEX had acquired 65% market share in Mexico and was one of the ten largest companies in the world. After having secured its leader position in Mexico, CEMEX began to look for opportunities beyond Mexico border. First stage of its expansion was the export of cement and by 2000 CEMEX became the largest international cement trader in the world. In 1991 CEMEX built distribution terminals in Spain to distribute cement that was produced in Mexico and also started to study European market. In 1992 CEMEX acquired Valenciana and Samson, Spain’s two largest cement companies for $ 1.84 billion. That time Spain was one of the largest cement market in Europe because of the continuous investment in that region. In 1994 CEMEX acquired 65% of Vencemos, Venezuela largest cement manufacturer at that time for $ 550 million followed by the series-acquisitions of Cementos Nationales in 1995 (Dominican Republic), Colombia’s Cementos Diamante and Samper in 1996 (Colombia). Between 1997 and 1999 CEMEX invested in Asia – Philippines by acquiring Rizal Cement in 1997 and Apo Cement in 1999. Both Apo and Rizal were close to ports and because of that they had export as well domestic potential. In 2000 CEMEX acquired Southdown in US (Houston-based company) then the second largest cement producer in US for $ 2.63 billion. Major transactions were done in 2005 and 2007 by acquiring RMC Group UK in 2005 for $ 5.8 billion and Rinker Group from Australia in 2007 for more than $ 14 billion. I have drawn an overview of this aggressive expansion plan based on the official data from www.cemex.com, IBS Center for Management Research – “CEMEX’s Acquisition Strategy – The Acquisition of Rinker Group” and the work of Pankaj Ghemawat, Harvard Business School – “The Globalization of CEMEX”:

CEMEX Acquisition CEMENTOS ANAHUAC CEMENTOS TOLTECA Valenciana Samson Vencemos Cementos Nationales Cementos Diamante Inversiones Samper Cemetos Bio-Bio Rizal Cement Apo Cement Semen Gresik Assiut Cement Company Southdown Saraburi Cement Company RMC Group Rinker Group

Country Mexico Mexico Spain Spain Venzuela Dominican Republic Colombia Colombia Chile Philippines Philippines Indonesia Egipt US Thailand UK Australia

Participation

Year 1987 1989 1992 1992 1994 1995

Acquired for

$ 1 billion aprox. $ 1.84 billion $ 360 million

68% of stock 94% of voting righs 61% stake

54% 94% 12% 70% 100% 14% 25% 77%

100%

1996 1996 1997 1997 1999 1998 2000 1999 2000 2001 2005 2007

$ 400 million $ 300 million $ 34 million $ 218 million $ 400 million $ 115 million $ 77 million $ 370 million $ 2.63 billion $ 5.8 billion $ 14.8 billion

CEMEX developed in the course of its international expansion various processes: Opportunity Identification Due Diligence Post-Merger Integration (PMI) CEMEX Way Management

a. Opportunity Identification The logic of expanding to Latin America (Mexico, Venezuela, Chile, Colombia), Europe (Spain and UK), US, Asia (Philippines, Thailand and Indonesia) had to be done in countries with large population and high population growth. In addition CEMEX wanted to have a market-share of minimum 25% in those regions and most of the countries to be emerging markets. For the majority of acquisition CEMEX looked for minimum 50% of the company more to 100% with the idea of having total control and flexibility in that company. b. Due Diligence

After a target company was identified a due-diligence process was performed by a team of specialized people. The due-diligence process involved about ten people with lot of experience in negotiations, finance analysis, operations and lasted two to three weeks. For example in 1999, 20 due-diligence processes were conducted resulting in three major acquisitions. c. Post-Merger Integration After acquiring a company, CEMEX deployed a team of experts from finance, logistic, delivery, IT, Human Resources, etc. in order to improve the operations processes of the new acquired company with the rest of CEMEX locations. Typically 20% of the new acquired company’s processes remained unchanged. The remaining processes (80%) were compared with the existing ones and if they appeared to be superior they were implemented in the rest of CEMEX plants. According to experts around 70% of the new CEMEX processes were adopted after acquisitions of others companies. “
Through shared best practices, our post-merger integration (PMI) teams assimilate newly acquired companies into our network and quickly bring them up to our operating standards. Our PMI process improves —often dramatically— the efficiency and profitability of both the new operations and our company. Over time we have continued to improve the efficiency of our PMI process. In 1992, when we began integrating our facilities in Spain, the process took two years. In 2000 we integrated U.S.-based Southdown, our largest acquisition to date, in four months. And in 2002 we integrated the backbone of our Puerto Rican operations in only two months.

“ * Source - http://www.cemex.com/sr2003/eng/e3.asp d. CEMEX Way “CEMEX Way” was an initiative to identify, incorporate and execute standardized best practices in different functional areas like finance, logistics, human resources, IT and planning throughput the organization. “CEMEX Way” was an internal benchmarking process with the role in developing of a set of best practices process used to run the business around the globe.



Source: CEMEX Company – www.cemex.com

e. Management CEMEX plants were organized in 7-9 departments, each department with a vice-president. Every month the vice-president reported to country manager or regional manager all the details about the plant and every report was done in a standardized format. CEO, executive managers, country managers and regional managers met every month and discussed the most important aspects of the company. The biggest difference between CEMEX and its competitors was the hierarchical organization – in CEMEX a vice-president was connected directly with the CEO through the local country manager or regional manager whereas in other companies there were additional management structures.

Technology and Innovation
In 1985 Lorenzo Zambrano was appointed CEO and at that point CEMEX had no IT department. In 1987 the new CEO formed the new IT department responsible for integration of business processes with technology and for reinventing the commercial processes to establish operations models. Major steps in the evolution of CEMEX with technology were: CEMEXNET, Dynamic Synchronization of Operations, CEMEX connections through IBM Lotus, Implementation of SAPbased business process solutions, CEMEX Shift a. CEMEXNet was implemented in 1989 as a reliable delivery system because of the inefficiency and poor customer satisfaction and because of the inability to forecast demand. As models for CEMEXNet were Fedex (successfully managed unforecasted demand), EXXON with its tracking scheduling and rerouting system (successfully managed its network of oil tankers and deliveries despite weather, traffic and political conditions) and Houston’s emergency 911 (developed a way to coordinate emergency vehicles) b. Dynamic Synchronization of Operation is a platform that uses GSP technology to link delivery truck to a central control center. CEMEX equipped each truck with a computer and a GSP transmitter. c. CEMEX connections through IBM Lotus. The first company pilot email system was launched in 1991 and 1992 – IBM Lotus Notes, which it still uses today. There was resistance to the changes but the advantages of communication throughout the company locations and employees were very important.

“Recently, CEMEX announced a 10-year strategic agreement in which IBM will deliver world-class business process and information technology services. This agreement, which is expected to generate CEMEX savings of close to US$1 billion during the life of the contract, does not overlap with the IT consulting, application development, and implementation services that Neoris provides to CEMEX.” CEMEX Press Releases – www.cemex.com – Monterey, Mexico, September 4 2012

d. SAP-based business process solutions The challenge between 2005-2007 was to implement a cross-over platform, a unique process and software solutions. At that time CEMEX was in the complete acquisition process of RMC Group UK and by the end of 2006 the revenues of the company doubled. SAP was considered the single-core business platform prepared to offer a stable and trusted enterprise solution and to offer CEMEX the opportunity to deal with major acquisitions, with operations in many countries and in many languages. By implementing this new business platform it was possible that best practices in one country to be transferred in other country, from one business to another. CEMEX built an ecosystem capable to manage its relations with customers, distributors and suppliers. e. CEMEX Shift CEMEX introduced its collaboration platform SHIFT in 2010 in order to meet the needs of a new kind of workforce – mobile workers using notebooks, tablets and smartphones, global and empowered. The objectives were to let employees to share their opinions, best practices, knowledge, information etc.
“Shift combines some of the best elements from popular social networking platforms, but it has proven to be far more. By design, collaboration platforms offer a set of software components and software services that enable individuals to find each other and the information they need and to be able to communicate and work together to achieve common business goals. Since Shift debuted in early 2010, employees have embraced it in growing numbers. In February, which was the first full month of deployment, there were 1003 unique visitors. That number climbed to 3283 in March, 5365 in April, 7998 in May, and 10327 in June. That’s a compounded monthly growth rate of nearly 80%, a success by any measure.” CEMEX Press Releases – www.cemex.com – “The ROI of CEMEX Shift” August 2010

Supply and Demand
a. Supply

Cement companies located their production facilities near the localized resources of raw materials to minimize the production costs. The production process is relatively mature and without major innovation for the last years. Very important for the final cost of the cement is the transportation from the plants to customer location and it is very clear that a limited distance within the plant could be profitable. CEMEX developed a complete network of plants, distribution facilities, access to ports in the most important markets – mature and emerging – around Latin America, North America, Europe, Asia, Australia, Africa. The production process consists in a number of stages as shown in the image below:

b. Demand The attributes affected cement demands are: population density has a positive effect. Higher density in big cities led to taller and more complex buildings higher demand in areas with warm climate and lower demand in area with extreme climate weather conditions have a negative effect on cement demand – rainfall. In these areas there is an increase in the demand for alternative materials – steel, wood the demand increases in developing / emerging economies: Latin America, Africa and Asia cement demand is related with GDP and construction expenditure

References and Readings:  Simon Kaplan August, 15, 2001

Business Process Improvement at Concrete Co. Cemex http://www.cio.com/article/30445/Business_Process_Improvement_at_Concete_Co._Cemex?page=1 &taxonomyId=3170



Neoris Selected to Deploy SAP-Powered Platform Throughout CEMEX's European Operations; New Platform Will Enhance CEMEX's Ability to Operate Seamlessly across Europe

http://www.simplysap.com/sap-news/sap-articles/neoris_selected_to_deploy_sappowered_platform.htm



Sharon Gaudin Mon, November 08, 2010

CEMEX Execs Boost Collaboration with IBM's Lotus Connections http://www.cio.com/article/633877/CEMEX_Execs_Boost_Collaboration_with_IBM_s_Lotus_Connect ions



IBS – Center for Management Research www.icmrindia.org

CEMEX’s Acquisition Strategy – The Acquisition of Rinker Group



SAP – Customer Reference Video

http://www.sap.com/asset/index.epx?id=dd8d1218-dae3-49f0-a39d-8cbead7809a2



The Economist The Cemex Way

http://www.economist.com/node/655858



Pankaj Ghemawat

The Globalization of CEMEX

Harvard Business School http://sabanet.unisabana.edu.co/postgrados/finanzas_negocios/Homologacion/negociosint/globalizatio n%20of%20cemex.pdf



WWW.CEMEX.COM

Press releases: http://www.cemex.com/MediaCenter/PressReleases2012.aspx Media stories: http://www.cemex.com/MediaCenter/Stories.aspx.

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