...Use of Microsoft SharePoint for Configuration Management in IT Organizations In the contemporary business marketplace, the requirement for a technology-based system to provide the tools for global organizations to archive and manage information has become an increasingly present issue. The use of a corporate-wide portal, supported by a collaborative, content management platform, provides an Information Management System (IMS) that culminates organizational information and intellectual capital, document storage, and collaborative workspaces into a single resource, accessible through a centralized portal interface (Microsoft, 2006, p. 14). Configuration Management (CM) encompasses the management of requirements, production, testing, technical documentation, and organizational processes during the lifecycle of a software system’s development. Within Information Technology (IT) organizations, CM defines a series of systematic controls for changes and developments to the software system, which ensure the integrity and traceability of the environment and software configuration throughout the development lifecycle. The CM process is a culmination of activities and support from each level of the organization, ensuring compliance with all applicable standards and guidelines for software development and production. Figure 1. Overview of Configuration and Change Management Process Integral to effective employment of CM processes is collaboration amongst the following cross-functional...
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...MYGOVERNMENT ONLINE SERVICES PORTAL (MOSP) CHANGE MANAGEMENT REPORT TABLE OF CONTENTS 1. INTRODUCTION ....................................................................................................... 3 1.1. Document Purpose ............................................................................................ 3 1.2. Audience ............................................................................................................ 3 1.3. Project Background .......................................................................................... 3 2. CHANGE MANAGEMENT ........................................................................................ 4 2.1. Overview ............................................................................................................. 4 2.2. Objectives .......................................................................................................... 4 2.3. Approach ............................................................................................................ 4 2.4. Methodology ...................................................................................................... 5 3. MOSP CHANGE ENABLEMENT WORKSHOP ....................................................... 6 3.1. Overview ............................................................................................................. 6 3.2. 3-Phase Process .................................................................
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...THE CHANGE PROCESS Introduction: Iware Logic Solutions ℗Ltd is an IT Solutions firm and consultancy service provider. Iware offers world-class IT services to Commercial and Government sector clients. The firm has a group of clients that includes Small, Medium and Large Scale Industries. The establishment is located in Bangalore, a prominent city in the southern part of India. Change; be it bigger or smaller is a response to the internal and external environment of an organisation. Resilient organizations are repeatedly connected and quick to react to the situations they inhabit in the world of busyness. Managing the change process starts from identifying the necessity to change, designing the change and walking the organisational people through the process since organizations never change but people do. 1.1 - Determine the organisation’s position in the sector and market within which it operates Iware operates in IT sector and the competition is always increasing. The growing competition is challenging the sustainability of the firm and affecting the profitability. The company has to be careful in every contract to achieve the objectives since it is in the beginning stage. The organisation had faced issues with the decreasing number of clients and customers due to the challenges and competition in the market. The firm follows a centralized method of decision-making and control where decisions are made strictly at the top management. The management found...
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...Discuss the models of change management and using one change model, show how an organization you know introduced change successfully. Highlight how resistance to change was managed Table of Contents INTRODUCTION 3 CHANGE MANAGEMENT 3 ESSENCE OF CHANGE MANAGEMENT 4 Attributes of Successful change management 5 CHANGE MANAGEMENT MODELS 5 1. LEWIN’S CHANGE MANAGEMENT MODEL 5 2. MCKINSEY 7S MODEL 8 Advantages of McKinsey 7-S Model 10 Disadvantages of McKinsey 7-S Model 10 3. KOTTER’S 8 STEP CHANGE MODEL 10 Advantages 14 Disadvantages 14 4. Action Research Model 14 5. The positive model 16 6. ADKAR Change Management Model 17 Transition of WWF Kenya Country Office to WWF KENYA (National office) using Action Research Model 19 Resistance to change 22 Types of resistance to change 22 Management of resistance to change 23 References 24 INTRODUCTION CHANGE MANAGEMENT Organizational development (OD) is a field of study that addresses change and how it affects organizations and the individuals within those organizations. Effective organizational development can assist organizations and individuals to cope with change. Change is the vein that keeps an organization alive and change management can make or break the organization. Change management is technical term for the approach to change organizations, teams or/and individuals from their current state to desired future state. Change management can also be described as an...
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...The Customer Services Team handles all inbound calls for the business (1000+ per day) and operates from 08:00 to 20:00 Monday to Saturday. There are fifteen team members two of which are Team Leaders. The Team is further divided into different sub-groups that deal with different business sectors such as Pharma, Telecommunications, e-commerce. The main focus of the team is dealing with customer queries via inbound calls and managing corporate accounts in terms of providing daily reports and updates. The Team Assessment and the group discussions would seem to indicate that this is a group of individuals that are operating in a very structured environment and while they are referred to as a team they do not actually operate as a team. Each member of the team has specifically assigned tasks which they focus on but these do not combine at a higher level. The team are therefore very task orientated and operate independently of each other. Communication within the team is also a fundamental issue but this may be driven by the task nature of the group which does not require a high level of communication to complete. In assessing the results from the Team Assessment there are a number of areas that are presenting challenges for the team. The results of the assessment indicate that the core challenges for the team centre on interpersonal communication, respect, collaboration and styles. This is not atypical given that call centres can be a loud, fast paced and highly pressurised...
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...Organizational Change Management Name: Bharath Kumar Reddy Gangaram Institution: Wilmington University Abstract Organization change is changing the subsisting strategies of an association to the gauges needed. It is considered as a vital perspective in an association and assumes a key part in the improvement of an organization. As innovation is overhauling step by step, hierarchical change is needed for each organization to withstand in this aggressive world. Organization change can take truly a couple of structures, for example, transmutation in the structure of the association, strategies, society, approaches, methodologies. There are numerous hypotheses that are to be considered before actualizing authoritative change in an organization. Superb results could be gotten if a hierarchical change is actualized effectively in an organization. This paper predominantly has three parts. A fizzled extend in Axon Company is portrayed in the first piece of the paper. The Kotter's change model which is the most prominent hypothesis among all the hierarchical speculations is quickly portrayed in the second piece of the paper. At long last, the application of Kotter's change display in the fizzled venture is clarified in the third part. Organizational change: Organizational change is changing or institutionalizing the running guidelines, business process, and budgetary structures when there are modifications in the business forms. Hierarchical change is a characterized structure...
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...of resistance to change that Perrier experienced were lack of communication, bad timing, and employee’s predisposition towards change. Perrier’s failed to update their employees regarding the changes that affected the production of the company. They made a series of changes that many of the employees at Perrier felt were highly questionable and unnecessary. Employees were very uncertain whether or not they would still have the necessary skills to continue working at Perrier. Due to Perrier implementing these drastic changes in such a short span of time they should be aware that some employees may not agree with their changes, and might not work to their full potential. Since majority of Perrier’s employees felt many of the changes were unnecessary, which caused a lot of mistrust between employees and management. Perceived Negative Effect on Interests also played a major factor. “The readiness for change also will be affected by people’s perceptions of the likely effect of the change on their “interests,” a term that can cover a wide range of factors including their authority, status, rewards (including salary), opportunity to apply expertise, member- ship of friendship networks, autonomy, and security. People find it easier to be supportive of changes that they see as not threatening such interests and may resist those that are seen as damaging to these interests.”(OCR p.163) Moreover the employees at Perrier were very afraid about the outcomes of the change for their own sake...
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...* * * * * * * * * Implementing Change Paper * * Facilitator: Albert Gale * Course: Leadership and Performance Development March 28th, 2011 * * * * * * * * * * * * * * * * * * * * Implementing Change Paper * * Implementing change in any organization is extremely complicated, however having a manager know the role and responsibilities they are to meet could be the difference between success and a failure. The manager must know the distinct difference in the areas that are to be changed, and how to go about handling staff resistance. Using processes like assessment, planning, implementation and evaluation help management assist staff in adjusting to change and focus on the areas of importance. A manager’s role in implementing change with little disruption to the staff is the difference between a successful manager and failed organization. * The role a manager takes in any company when implementing change has to be aware of the three distinct categories that could be changed. First there is change in people; this is how people relate to each other and how implementing a change would affect how the organization functions more effectively. To do this the manager must relay to the staff why the change is necessary to the organization. “The explanation must be detailed enough to encourage...
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...Process Guide Release Management Service Improvement Program (SIP) i Process Guide – Release Management Table of Contents Document Information........................................................................................................ 3 Approval ............................................................................................................................. 4 Section 1: Process Vision........................................................................................................ 6 Overview............................................................................................................................. 6 Process Mission and Goals ................................................................................................. 7 Guiding Principles .............................................................................................................. 8 Critical Success Factors .................................................................................................... 13 Key Performance Indicators ............................................................................................. 14 Process Solution Scope ..................................................................................................... 15 Section 2: Process Workflow................................................................................................ 16 Overview.............................................................
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...4.1 There are various models of change from Lewin’s change management model developed in 1950 to John Fishers Change transition model. Most change models that have been developed over time take into account a series of principals and steps that should be considered when managing change: Understand the individuals’ perspectives and reactions to change and how these can be influenced through effective change planning and communication, support, involvement, incentivisation Understand group dynamics in the context in which the influence and interactions in a group are stronger than individual influence; same techniques of good and planned communication, support, involvement and reward and pro-actively building a change culture in the organisation can be used to drive chance. For example Lewin’s Change Management model created in the 1950’s noted that the majority of people tend to prefer and operate within certain zones of safety. He recognized three stages of change: 1. Unfreeze – Most people make an active effort to resist change. In order to overcome this tendency, a period of thawing or unfreezing must be initiated through motivation. 2. Transition – Once change is initiated, the company moves into a transition period, which may last for some time. Adequate leadership and reassurance is necessary for the process to be successful. 3. Refreeze – After change has been accepted and successfully implemented, the company becomes stable again, and staff refreezes as they...
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...The Need for Change: Kotter’s Eight-Step Approach MGT 435 Organizational Change Prof Doug Nelson February 24, 2014 The Need for Change: Kotter’s Eight-Step Approach Change doesn’t come easy in an organization whether it is large or small. The first step in change is identifying the needs so that steps are put in place to implement. As an organization progresses and develops it can be a difficult strategy to perform especially if there are no steps put in place to follow. Developing more efficient ways to introduce and execute change puts less pressure on the associates, and can help internal and external customers adjust to the way of doing business. In this paper I will be identifying the need for change in pipeline/processing management in an organization by using Kotter’s Eight-Step Approach. In the society will live in today change is normal for any business. Alternate initiatives and technology improvements are essential for any organization to stay ahead of their competitors. Many Planned organizational change is a process that moves companies from a present state to a desired future state with the goal of enhancing their effectiveness. Ultimately, the goal of planned organizational change is to improve an organization's capabilities, thus enhancing its value to stakeholders and stockholders (Beer, 1980). Change can fail for many reasons in an organization if not managed correctly. In fact it has been stated that change in an organization fails 70% of the time...
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...Managing Change in the Workplace ABSTRACT Change is uncomfortable for many people. It is important, when managing change to take into consideration many different things. As an executive director of a non-for-profit, there may be many different responsibilities that you must take on and/or manage other staff in doing that some other agencies do know recognize or have to deal with. It is important to communicate with staff and other involved of the management style and changes that you plan on implementing. In addition, it is important to have understandings that change in inevitable at some point and it could be your executive director themselves. INTRODUCTION For most people, any type of change is uncomfortable. Therefore, when managing change in the workplace, it is vital to help people see that whatever they've been doing in the past can no longer take place-that neither they, nor the business, will be pertinent without change. Managing change in the workplace is a constant for all leaders. In order to stay significant as a business you must regularly redefine your way of operating, your product and/or service offerings and the impact you have on your customers and expansive community. According to Homes (2013), as you are leading change, big or small, see to it that these four elements are done: build a sense of urgency, create a clear tomorrow, get people involved at the right level and have clear actions and expectations...
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...is permanent in this world except change.” According to (Kanellis 2005) in this age where technology is advance and is still rapidly improving, change happen every day. Changes can be viewed from two different points, the first point would be that of the people that are making the changes, while the second point would be that of the people that are experiencing the changes (Prosci 2004). To cope with these changes, people especially those in the working world that are the one affected the most, need to create plans to manage this unforeseen change in their different industry (Johnson 2008). This report aims to evaluate the situation Nokia is currently facing, follow by recommendation for Nokia to gain back their share in the telecommunications market. The key point that this report will focus would be, (1) the challenge in the telecommunications market, and how poor change management leads to Nokia’s downfall; (2) How to help Nokia gain back its market position by using Culture-Excellence approach and Organizational Learning, using of human resources practices to promote this culture and learning capability; (3) What are the potential resistance from Nokia workforce to this change and how should Nokia go about solving them. 2. The Challenge in the Telecommunication Market In today’s market, when an industry is encountered with tremendous changes, it is advised that the companies are to take fast and agile reactions to adapt to these changes. If not done so, these companies...
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...Customer Management System- Change Management and Communication Plan Jennifer Korzec, Vann McCray, Jude Sheats, Connie Werner-Hopkins MGT 311 November 24, 2013 Debra Black Executive Summary A major manufacturing company, found it imperative to institute a consistent and formal customer management system. A major concern when implementing a new system is change resistance. The A team consultants have identified a change management plan, including an effective communication plan, defining objectives for a smooth transition to the new customer management system. The problem is how to assist employees through this change with the objective to have minimal change anxiety for the employees’ so that a seamless transition to the new customer management system can occur. This can be accomplished through: * Management’s commitment to the employee success * Ensuring the right structures are in place * Building policies and procedures with employee input * Robust education on the system as well as the employees understanding of the need to stay competitive in a fast-changing environment * Clear, concise, and timely communication with the employees- using combined methods (face-to-face, e-mail and direct...
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...Managing Organizational Change Executive Summary The Centers for Disease Control and Prevention’s mission is “collaborating to create the expertise, information, and tools that people and communities need to protect their health – through health promotion, prevention of disease, injury and disability, and preparedness for new health threats” (Timony, 2001). CDC seeks to accomplish its mission by working with partners throughout the nation and the world to monitor health, detect and investigate health problems, conduct research to enhance prevention, develop and advocate sound public health policies, implement prevention strategies, promote healthy behaviors, foster safe and healthful environments, provide leadership and training. The vision of Centers for Disease Control and Prevention is “Health Protection…Health Equity”. Their core values includes: accountability, respect, and integrity. The Centers for Disease Control and Prevention - a large federal department that employs mass number of employees coming from various regions of the United States, believes that the very reason why a great deal of attention is given to changes is that changes can affect each individual in the organization, the organization and the environment as a whole if not properly addressed. According to the department secretary, once change is inevitable in an organization, all the rules, the culture, the policies, and the programs that have been built over time would be disrupted and could create...
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