...PREFACE Thank to God who has given grace and mercy to the author so we can successfully complete this paper timely, with title "Intercultural Communication". We would like to thank our friends who have been taking part in the making this paper until finish eating, and also to all those who helped in the completion of this paper. We realize that in the preparation of this paper there are still many flaws and is far from perfection. Therefore, critics and suggestion is needed here for the improvement of this paper.. The writer hopes that this paper will be useful not only for the writer but also for the readers. Bandung, September 2015 Author Table Of Contents Preface 1 Chapter 1 3 Introduction 3 1.1 Issue background 3 1.2 Purpose of the paper 4 Chapter 2 5 Theory and Discusion 5 2.1 Notion and Principle of Intercultural Communication 5 2.2 Misinterpretation Intercultural Communication in the Lecture 7 2.3 Obstacle in Intercultural Communication 9 Chapter 3 12 Conclusion 12 Bibliography 13 CHAPTER 1 INTRODUCTION 1.1 Issue background The world today is filled by an ever growing number of contacts resulting in communication between people with different linguistic and cultural backgrounds. Not just happen out of the country, Indonesian society has always been known to be very heterogeneous in many aspects, such as the diversity of ethnicity, religion, language, etc. Is common as an Indonesian citizen with...
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... SOCIAL SCIENCES, AND DESIGN January-April 2011 Subject name: Mass Communication Research Subject code: SM 312 Lecturers: Kenneth Teo Student ID: 1000922384 Topic : Benefits of learning intercultural communication to university student. Chapter 1 Introduction Background of the Study Anthropologist Edward T. Hall is the founder of intercultural communication during the 1951-1955 when he was at the Foreign Service Institute of the U.S. Department of States. The scholarly field of intercultural communication was then mainly advanced by university-based scholars of communication in the United States and Japan, and in other countries. The development of intercultural communication in the U.S. and Japan is analyzed here. Intercultural communication is one of the most important communications and also a structure of global communication as the world today is characterized by an ever growing number of contacts resulting in communication between people with different linguistic and cultural backgrounds. This communication takes place because of contacts within the areas of business, military cooperation, science, education, mass media, entertainment, tourism but also because of immigration brought about by labour scarcity or political conflicts. Hence, there is communication which needs to be as constructive as possible, without misunderstandings and breakdowns...
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...MANAGING CHANGE WITH AN INTERCULTURAL TEAM Master’s (one year) thesis in Informatics (15 credits) Lee Wennerström 2012MAGI11 I Title: Managing change with an intercultural team Publishing year: 2013 Author: Lee Wennerström Supervisor: Anders Hjalmarsson Abstract: The study explores the subjects of organizational change and management of intercultural teams. The goal of the study is to spread knowledge about how an intercultural team should be managed in order to assure the best possible success of an organizational change initiative. It has long been recognized that organizations constantly need to change in order to stay competitive. At the same time it has also been recognized that organizations today operate on the global arena with operations spread to many different parts of the world. It is thus important to understand how an intercultural team should be managed in order to assure the success of an organizational change initiative. The aim of this study has been to provide information and guidelines that may be used by academia as well as professionals to better understand how to manage an intercultural team that conducts an organizational change. A total of six different guidelines have been presented in this research - each one important in assuring an effective teamwork and a successful organizational change. The study has been conducted using a qualitative research approach and the method used for gathering data has been interviews as well as literature studies...
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...Communication style at the Vietnamese and American workplace Phạm Thanh Huyền University of Languages and International Studies M.A Thesis: English teaching methodolody, Code: 60 14 10 Supervisor : Phan Thị Vân Quyên, M.A Year of graduation: 2012 Abstract: Facing the fact that more and more Vietnamese and Americans have to work with each other due to the globalization, this study has been carried out to investigate and describe the Vietnamese and American communication style at the workplace. Data were obtained from 30 Vietnamese and 30 Americans who have experience working with foreigners (i.e. Americans and Vietnamese) in different companies. After analyzing and discussing the results of the survey, a number of potential problems experienced by Vietnamese and Americans when communicating were revealed. Based on these barriers, the study provided some concluding remarks of this study. Though the research is in small scale and cannot cover all problems faced by Vietnamese and Americans in intercultural working environment, the author of this study hopes that it will contribute to identifying the problems Vietnamese and Americans may experience and help their communication become easier and more effective. Keywords: Tiếng Anh; Giao tiếp; Giao tiếp nơi công sở Content CHAPTER 1: INTRODUCTION 1.1. Rationale In recent years many researchers in applied linguistics and professionals working for an international company have emphasised the importance of knowledge of different cultures...
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...Topic Report Chapter 3 Communicating in a World of Diversity This chapter is explaining to us how communication is diverse all over the world. The first thing the chapter talks about is the opportunities in a global marketplace, which includes new customers, labor sources, and new possibilities for enhancement. The advantages of a Diverse Workforce connects you with customers in different parts of the world and extend you pool of talent, you get a broader range of views and ideas, and a better understanding of diverse, fragmented markets. Another thing they talk about is some challenges faced with intercultural communication like skills, traditions backgrounds, experiences, outlooks, and attitudes toward work; all which can affect communication in the workplace. For example, teams face the challenge of working together closely, and companies are challenged to co-exist peacefully with business partners and with the community as a whole. The way you communicate is deeply influenced by the culture in which you were raised. The meaning of words, gestures, the importance of time and space, the rules of the human relationships- these and many others are defined by culture. Your culture also influences the way you think, which naturally affects the way you communicate as both a sender and receiver. Another thing also discussed in this chapter are the negative cultural attitudes like Ethnocentrism and Stereotyping. Ethnocentrism means when a person is judging another culture...
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...Intercultural communication qstns 1. Article Reviews (Review only one article): (10%) Access the Intercultural Communication Reader by L Samovar which is on soft copy on Blackboard. Pick one article from either Chapter 1 or 3 for review. Ch. 01 – Understanding and Applying Intercultural McDaniel & Samovar Ch. 01 – Intercultural Communication in a Globalized Saint-Jacques Ch. 01 – “Harmony Without Uniformity” Miike Ch. 01 – Relevance and Application of Intercultural Korzenny Ch. 03 – The Impact of Confucianism Yum Ch. 03 – Some Basic Cultural Patterns Jain Ch. 03 – Communication with Egyptians Begley Ch. 03 – Russian Cultural Values Bergelson Ch. 03 – Cultural Patterns of the Maasai Skow & Samovar Guidelines: Read the article comprehensively and write a 2-4 page review that should include a summary and a critique (each of which should cover at least ¾ of a page). Use Times New Roman Font size 12 and 1.5 spacing. Submit the article review after two weeks. Hard copies should be handed in on the due date during class but no later than that. 2 Research Paper: (20%) Pick one topic/ question from the following and work with a partner to write a paper 2500-3000 words long (this does not include the cover page, TOC or List of Abbreviations page). Use the writing guidelines available in the library. No less than 8 academic sources are acceptable and at least two thirds should be from books, academic journals, respected magazines/ newspapers and...
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...1. How can you use the textbook chapter to gain competencies that employers in international business are looking for? Give examples directly connecting the concepts in the textbook chapter to the competencies in the document. Today's companies are doing business more and more in a global context. The people that count in any business from the suppliers to clients to employees are increasingly based in remote locations in foreign countries. People should be able to understand the historical, cultural, economic and political forces that build a particular society. The need for effective and clear intercultural communication is becoming vital in securing success in today's global workplace. Global competencies are required for business success, but determining which competencies are most important is difficult. There is often a temptation to begin training without thoroughly analyzing the instructional needs of those to be trained. For leaders to be successful in multicultural interactions abroad and domestically, they must be globally literate. To be globally literate means seeing, thinking, acting, and mobilizing in culturally mindful ways. It’s the sum of the attitudes, beliefs, knowledge, skills, and behaviors needed for success in today’s multicultural, global economy. To be globally literate, leaders must possess the following competencies: Personal literacy (understanding and valuing oneself) Social literacy (engaging and challenging other people) Business literacy...
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...chapter 1: understanding business communication in today’s workplace Chapter summary Chapter 1 focuses on the importance and benefits of becoming an effective business communicator and highlights characteristics of effective communication. A definition of effective communication is followed by a discussion of the six phases in the communication process. Five key ways to improve business communication are addressed in detail: committing to ethical communication, adopting an audience-centered approach, improving intercultural sensitivity, improving workplace sensitivity, and using communication technology effectively. Examples of unethical communication practices and a discussion of how to recognize ethical choices precede a list of questions to help a communicator make an ethical decision. Readers will learn about ways to recognize cultural differences in areas such as cultural contexts, ethics, social customs, and nonverbal communication. The suggestions for polishing both written and oral intercultural skills can help a businessperson communicate more effectively with those of differing cultural backgrounds, as can the list of tips for working in a culturally diverse workforce. Readers are offered an overview of technologies that connect businesses and aspects of using communication technology effectively are presented. The information presented in Chapter 1 provides a base for all the remaining chapters in the text. trANSparencies for chapter 1 The following...
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...perhaps that is the way of things. The intercultural communication between microcultures and macrocultures is almost always a challenging thing. This week's readings include Chapter 3 (Microcultures) and Chapter 4 (Environmental Context) in Neuliep and either Chapter 18 (Israel) or Chapter 20 (Belgium) in Gannon and Pillai. In your understanding of the matter, what is a central theme about microcultures – macroculture relations/communication and the natural or man-made environment (physical, political, historical, etc.) when/where communication occurs? You might make this about some experience you have had, something you realize overall or perhaps something about how environment makes a difference Remember in this essay, you must start with a clear, concise claim (a full, simple sentence). You also need to cite (with page number and quotations or paraphrasing) each of the 3 chapters involved, something from the relevant lecture notes, as well as some outside source. Despite your culture, at some point in your life you will be a part of a microculture. According to Neuliep, a microculture includes different types of groups that could be classified by age, class, geographic region, sexual preference disability (e.g., the deaf), ethnicity, race, size, or even occupation (Neuliep, 2015, p. 98). These groups of people usually differ from the macroculture because they are not understood the way that they need to and/or the communication between...
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...Chapter One Introduction The growing concept of globalization and the opening up of the world among countries have created an inter- country business (tourism), social (education), and cultural situations where people from different countries must learn the attitude and behavior of each other in order to engage in business and co-exist in this global world (Waldman & Rubalcava, 2005). Furthermore, Globalization has brought about intercultural marriage. In today’s world intercultural marriage is inevitable, therefore potential and existing couples are more likely than not to encounter intercultural differences and intercultural shocks such as divorce (Tallman & Hsiao, 2004) Globalization wise intercultural marriages are vital. They create a new wave of culture called the third culture (Casmir, 1993). Intimacy between persons of diverse cultures is becoming a common phenomenon lately, and has led to an upsurge in intercultural marriages, (Waldman & Rubalcava, 2005; Frame, 2004). There are degrees of differences in marriage including intercultural relationships or marriages. When you meet someone for the first time, you see them; you talk to them, so the first important question is, ‘Do we look alike or the same? Furthermore, you talk to them, so the subsequent question you ask yourself is ‘Do we speak the same language or different language? Do we speak with the same accent or different accents? Do we use the same vocabulary or...
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...CO2520 Communications GRADED ASSIGNMENTS ------------------------------------------------- Graded Assignment Requirements This document includes all of the assignment requirements for the graded assignments in this course. Your instructor will provide the details about when each assignment is due. Unit 1 Assignment 1: Models of Communication Learning Objectives and Outcomes * Define “communication”. * Apply each of the four models of human communication. Course Objectives supported by this activity: * Describe how communication methods and standards have changed over time. * Evaluate examples of written, oral, and visual communications to determine if they conform to ethical and professional standards. Assignment Requirements Read pp. 11-18 in the textbook. Draw each of the models from the book including the fourth model that the textbook authors added. Under each model, define and evaluate your understanding of the communication channels and processes at work with each model in three to five sentences. Describe how each model builds on the previous model with at least one sentence. Write down and evaluate the definition of communication provided from the textbook authors with three or more sentences. Required Resources Human Communication in Society, Chapter 1, pp. 11-18 Submission Requirements This assignment is a graded, in-class assignment. You have 60 minutes to complete the assignment. At the end of the 60 minutes, turn...
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...individual and cultural level. Face can be defined as “the claimed sense of favorable social self-worth and/or projected other-worth in a public situation” (Ting-Toomey & Kurogi, 1998). Namely the public image of an individual, or group, that their society sees and evaluates is based on cultural norms and values. The concept of face has been used to explain linguistic politeness rituals, apology acts, embarrassment episodes, requesting behaviors, rapport-building, and conflict interactions (Ting-Toomey 2010). Born in Hong Kong, Stella Ting-Toomey (Ph.D., University of Washington) is a professor in the Department of Human Communication Studies, California State University at Fullerton. Being an author and scholar in the field of intercultural communication for over twenty years, Ting-Toomey is the leading researcher on “mindfulness” and “facework” in intercultural communication. The theory and its central issues such as face-saving, face-losing, and face-honoring “resonate with diverse ethnic groups and cultural groups on a global level,” as she says (Rinderle 2002). Currently, her research focuses on testing and fine-tuning the conflict face-negotiation theory and the cultural/ethnic identity negotiation theory. Back in the 1980s, the mainstream, Western-based interpersonal and workplace conflict research literature emphasized on the value of self-disclosure and conflict confrontation, ignoring conflict tactfulness, avoidance style, and silence strategy. Dissatisfied with this, Ting-Toomey...
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...addition to point of reference intended for philosophy, emotion and measures, and therefore is determinant for actions along with insight. Cultural patterns are taught as well as accepted alongside the means of interaction throughout the course of communication. American culture versus German culture by distinction, underlines mutually the private and the commerce facets. They are more outgoing persons opposed to the Germans in addition to their main objective, when they talk, is to be admired as well as publicly accepted. Germans are usually more straightforward in opposition to Americans, particularly when details are to be revealed, denigration is to be put into effect in addition to directives are to be specified. The literary standard in which Germans and Americans diverge broadly has to do with approaches toward indecision along with peril. Despite the language barriers, compensation, cultural differences, and accents, human resources from Mercedes Benz headquarters in Stuttgart, Germany most keep in those there luxury cars are a huge commodity in America. How does communication play a role in each culture? During this era of globalization, the global village in addition to the web, the characteristic of intercultural communication develops into significance. Citizens have the option to voyage across countries; undergraduates are extremely suggested to exceed a placement in an overseas nation furthermore superior businesses will endure with no introduction to their goods...
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...题目：Japanese System of Bilingual Education: Connecting Intercultural Communication with Bilingualism (跨文化传播、双语形象与多元文化主义：以日本双语教学为例) 研 究 生： 阿夏 指导教师： 安然 学 号： 201122800213 学 院： 新闻与传播学院 专 业： 传播学 华南理工大学研究生院 二〇一二年七月 Abstract The concept of "bilingualism" (two-, multilingualism) has become a symbol of the XXI century. Bilingualism is a way of thinking, perception of the world, self-identity. Open borders within the Schengen Zone, simplified procedure of obtaining temporary visas due to lack of human resources within the countries, etc. caused the significant increase of the immigration processes. Moving from one country to another, people are introducing traditions, lifestyle and language of the country of origin to the new ground. (Intensive processes of integration taking place in modern global community, could be characterized as comprehensive and multifaceted, and can be analyzed from different perspectives, theoretical frameworks and approaches. It should be noted that these processes determine the complex, multifaceted problems, among which there is a multilingualism, the most common variant of it - bilingualism. ) Bilingual education is a form of education in which information is presented to the students in two (or more) language (Bilingual education). English has been playing a central role in the cross-cultural communication as the common international language for linking people...
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...interactions are rapidly increasing. Globalisation and cultural diverse communities are lending themselves to daily intercultural exchanges. With greater diversity, we require greater open-mindedness, tolerance and sensitivity. Those in direct contact with culturally different members are in greater need of such skills, and often require training to become more cross-culturally sensitive. Cross-cultural training program for individual going abroad, address such issues and prepare participants to work and live overseas. Cultural conflicts affect the efficiency of the employees’ performance at workplaces and it is believed that employees from different cultural backgrounds will have to improve their communication skills. An intercultural training programme is needed in order to prepare multicultural employees for surprises that could arise in complex cultural situations without being frustrated, stressed, and puzzled. TABLE OF CONTENTS TITLE PAGE PAGE ABSTRACT ii ABSTRAK iii ACKNOWLEDGEMENT iv DECLARATION v TABLE OF CONTENTS vi LIST OF TABLES ix LIST OF FIGURES x Chapter 1: Introduction 1 1. Introduction 1 1.2 Oil and Gas Industry in Malaysia 3 1.3 Problem Statement 4 1.4 Objectives of the Study 5 1.4.1...
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