Every effective manager must have certain characteristics in order to run an organization properly and smoothly. I have chosen the top ten that I think are important: leadership, team player, organization, dependable, positive attitude, motivation, customer service, and creativity, able to remain calm and resolve conflicts effectively. I have separated these into two groups as well, knowledge and values. The ones that are in the knowledge group are leadership, team player, organization, customer service, creativity and motivation. The ones that are in the values group are dependable, positive attitude, able to remain calm and resolve conflicts effectively. Each one is unique and valuable. Leadership is all about direction and problem solving skills, one must know how to distribute tasks and discipline when action is needed. Team player is a must when taking the position as a manager. By showing your fellow employees that you are willing to take initiative and work together as a team then the employees will also. Organization is a must when managing employees and an organization. When management shows organization everything will flow more productively and smoothly. Dependability, in a manager’s position, shows that they are reliable. If a manager was to show lack of then the employees are most likely to follow in which in turn sets a bad pattern. A manager who presents positive attitude is likely to inspire their employees and create a more productive and positive work environment. A manager that motivates themselves and their employees will prosper, where as if a manager failed to motivate themselves and their employees the expectations shall fall very low. By providing customer service not only to the clients but also to the employees shows a sense of care and kindness. Showing a creative side as a manager will encourage for your employees to do the same; in which