China Banking Corporation
I was assigned on New Accounts Department. This is where they entertain, give information, answer queries and give requirements needed by the clients upon opening of their new accounts. The first thing that I did was to answer the phone calls. I had encountered different problems of the clients with regards on their account through phone calls and face to face interaction and because I had no idea on their queries, I ended up asking the persons who are capable to answer their problems. It gave me the idea to communicate very well to my co-workers by providing them the information of the clients before accepting the calls and meeting with the clients. In that way, I had developed my good communication skills towards my bosses, co-workers and clients. I had learned to encode a payroll account by encoding the names and new account numbers of their clients. But, we were restricted in encoding due to the privacy of the client’s account. In that case, we had never used the pc again. I had learned to prepare application form for the new client’s. This had helped me to be fast and efficient in preparing the right documents to be given to the client’s. I started to organize many documents. I started to arrange the new clients ATM card form, payroll account, existing and endorsed in alphabetical order. At first it wasn’t easy. There were too many documents and you will need to sort it from A-Z. Then I realized that it wasn’t hard after all. You will just need to focus, time and patience to finish the task. There were also files that needs to be arranged by dates like accounts of the newly hire employees of the client’s company, routing slip, memorandum, ATM card blocked, summary of the payroll accounts and transmittal. The very hardest part of my responsibility was to sort/ arrange of “Used Checks” by their account numbers. You will really need