TEST FOR ADMISSIONS COUNSELOR (2 hours)

Q1. You are the scheduling manager of DULHAN WEDDING DRESS CO. It is the peak wedding season, and the 20th July is an auspicious wedding date. You have the following orders to fulfill within two weeks.

1. 10 dresses to demanding clients who obsess on attention to detail (10 hours required to make each dress. Some additional time required for alterations). 2. 10 dresses to old clients who have been patronizing your shop for generations (8 hours required to make each dress). 3. 10 dresses to new and clearly affluent clients who might recommend you to others (9 hours required to make each dress).

You have three dressmakers working for you.

1. Ram is the most experienced of the lot, and who has been working for the company for the past ten years. He works 8 hours a week for 6 days a week. 2. Shyam is the most skilled dressmaker you have, and hence, is the specialist. He works 8 hours a day for 5 days a week. 3. Chander is the dressmaker who works the fastest. He works 1.25 times faster than either Ram or Shyam. He works for 8 hours a day for 6 days a week.

a) On the basis of the above data, what would be the most effective work schedule for all the three dressmakers, customer satisfaction being of foremost importance? (15 minutes) b) Provide a clear theoretical explanation of the challenges and problems associated with customized dress making. What factors need to be kept in mind for planning and scheduling production to ensure a smooth service delivery? (This is an essay question and should be answered from a broader business management perspective, rather than the data provided above). (15 minutes)

Q2 (a) Rajeev is a student who enrolls for Admissions Counseling Service with Manya Education. He has a very weak academic profile but is extremely ambitious. You had sent him a