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Cisco was highly successful in its EPR effort. What accounts for this success? What were the most important things that CISCO did correctly?

While lots of companies couldn’t implement EPR (Enterprise Resource Planning)- new computerized system- successfully because of problems such as upgrading software and also its failure in supporting some business process, CISCO was not one of them. The key success of CISCO was communication and cross- functional work in organization, (reeingineering), and team work. All of team members were directly involved in project. The belief that not only the management can make decisions but employee at bottom of pyramid can also share their ideas and be a part of decision-making process along with full training lead to success.
CISCO did not update its old system but replaced the whole data of different departments with new system. That called “Reeingineering”. This helped the company to achieve quality, service and innovation. Reengineering is based on decentralizing the system, trying to change the old rule of controlling and the idea that only specialized staff could bring solutions. This system creates cross-functional community that helped better track the EPR launch. Team was composed of Information system leader, business leader, IT and Business consultant. In order to connect the old system with new one, company created data warehouse. Leaders were aware that EPR system should be compatible with their business process, so in one hand they build series of phases for implementing the system, and trained team to ensure they have technical skills, and on the other hand, they changed the business process to meet software compatibility. Step-by-step process helped them to find the problems and solve them before further process. They found solution for compatibility problem from the beginning of project, so it helped

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