Enterprise Project Model – CRM
CMGT 556
University of Phoenix
December 7th, 2015
Professor Andrew Nash

The Software Packages

The Two off-the-shelf CRM software packages that could best benefit our organization as it relates to the production of medical devices and interaction with the healthcare field are Salesforce (www.salesforce.com) and Infusionsoft (www.infusionsoft.com).
The first of these two CRM software packages is Salesforce, the leading software for CRM. Some of the biggest draws to Salesforce are its abilities to allow our organization to work on monitoring and managing the business from anywhere. The software will allow Virtual Reality Imaging (VRI) Technologies the ability to anticipate customer wants based on past behaviors. Whether this will be the complete 3D Scanning system or individual repair parts, this software will allow VRI to be on top of what the customer wants and needs. This CRM software package from salesforce will allow us to connect with our clients/customers on a 1 on 1 basis, making our organization more consumer friendly. Salesforce use of the cloud allows for faster connection to our clients through mobile and social apps. The value of Salesforce is matched in it’s pricing options that provide a variety of prices based on need and size.
Infusionsoft is another CRM that gives Salesforce a run for their money. First off is the pricing varieties that they offer for their packages. The highest package and best value is the $599 pricing for a team of 10 users. This makes Infusionsoft a valued software and a valued price competitor to Salesforce. One of the aspects that Infusionsoft has that was a draw as a viable option was their ability to provide extras and add-ons. Infusionsoft offers a more user-friendly point-of-view as a CRM, not overbuilt and cumbersome for a small scale business. In choosing this software package it