...4431 MAY 3, 2012 RICHARD G. HAMERMESH ALISA ZALOSH Westlake Lanes: How Can This Business Be Saved? Introduction Shelby Givens, general manager of Westlake Bowling Lanes, sat in her cramped office in downtown Raleigh, North Carolina. It was March 10, 2010, two weeks before the scheduled meeting of Westlake’s board—Givens’s uncle and two close family friends. During her 9-month tenure as general manager, Givens, working 70-hour weeks, reined in costs and gradually grew revenues. As a result, the business generated its first month of profit in over two years (see Exhibit 1). Yet Westlake was not on track to soon repay the funds the board had loaned it 16 months before. Givens was proud of her achievements, but she worried that they had been too little, too late. Would the board even consider a different path for Westlake if the loaned funds could not soon be repaid? Givens believed that lucrative opportunities were in Westlake’s future, but right now that future seemed uncertain. The board and Westlake’s employees were looking to Givens for guidance. Shelby Givens: Background Shelby Givens was raised in Charlotte, North Carolina, and attended the University of Virginia, graduating in 2005 with a B.A. in English. For the next three years, Givens worked as a copywriter and creative director for a boutique advertising agency in New York City. She then moved to the Midwest to attend a highly rated business school, from which she graduated in May 2009. As graduation approached...
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