...Communicating Change Communicating Change * People are resistant to change because of the fear of the unknown. * Individuals do not like to change the way tasks are completed; especially if they are accustomed to doing things a certain way for an extended period of time. * How change gets communicated and talked about is crucial to its success.” (p, 291). It is a known fact that change is not easy. Leaders need to introduce change slowly whenever possible. * There are many forms of communicating change, but holding a meeting to address those new changes is the best way to promulgate those changes. It opens up a forum for questions and answers. This way leaders and managers can quickly address the concerns that arise, and if the answer is not known right away then it can be acquired. * Change is constantly happening, so assessing the change and what impact it will have employees and the company may be easier said than done. As leaders team leaders need to be used in order to determine how changes within the organization will affect employee morale. If some of those obstacles or concerns can be identified ahead of time, then the answers can be addressed right away. * There are times when there will be no solutions to a specific change, but a good leadership team and team members will understand and adjust to those changes. * Negative reactions from employees are inevitable, but they need to be addresses to get employees thinking positive...
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...Communicating the Change HRM587 Managing Organizational Change Communicating the Change Rumors about Previous CEO Leaving When an employee leaves without anyone really knowing what happened the speculations start to fly and before you know it people start taking these rumors as the truth. So when you have a CEO step down abruptly you usually jump to the conclusion that they did something wrong and were asked to step down and this is not always the case. The quickest way to stop the rumors is to address the event that occurred for the person to leave. This is an easier task for Target unfortunately in light of the recent credit card data heist which was noticed on a global scale there wasn’t a whole lot of light to shed. Something really bad had happened and they looked into it and found and corrected the error and the CEO while not directly responsible for the data heist felt responsible and stepped down. Confirming this would end the need for rumors and then also allow a platform to announce the company’s standpoint moving forward and their plan to replace the CEO. Plan for Replacing the CEO When there is a plan in place for replacing the CEO this may not be all employees need to know but upper management would need to know that there has been forward motion on this topic and how to respond to employees should they ask a question about what’s happening next or where the company is what with selection, granted this is not typical. A general announcement should be...
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...Communicating the Change Aaron A. Czupryn aaczupryn@yahoo.com HRM-587 Managing Organizational Change Professor John Dibenedetto 08/17/2013 Explanation of Spreadsheet Communication Plan. As the goal of this assignment I have set out to develop a realistic communications plan for Starbucks concerning its organizational changes. The goal of the plan is to reach all stakeholders that will be affected by the upcoming changes and make sure that a common language is being used throughout the plan. The stakeholders’ that I have identified through my research includes the following: board of directors, senior management team, district managers, store managers, shift supervisors, baristas (employee), shareholders, vendors, and contractors. The timeline of communication would begin with the initial communication being sent out by the CEO to the board of directors, senior management, and district managers. The district managers would then forward the communication to the store managers and shift supervisors, who would then pass on the information to the baristas (employee). Two separate communications would be sent in conjunction with the first. The first of these communications would originate from the information sent to the board of directors by way of the CEO. The board of directors would forward the communication in its entirety or omit any non-essential information to the shareholders. The communication would inform them of all upcoming organizational changes so...
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...Internal Memorandum from CEO to all employees Due to the high tech company recent struggles the new CEO of Yahoo Inc is seeing a lot of unproductive workers who mostly work from home who could be the cause of the company’s and as many of you have experienced our pool of participants are decreasing. The biggest concern is how to make Yahoo Inc. the most used search engine and email provider. The ongoing concern has been how to deliver service effectively to all customers when they are using all the services provided by Yahoo Inc. Many of you have expressed that employee time is better managed when there is collaboration, face-to-face meetings and addressing issues as and when they occur. For example, all the cubicles and offices are empty at the Yahoo office because most people work from home. Employees should be available to determine level of service based on continuous assessment to so to meet customers’ needs by identifying why customers are switching to other providers. At last, the CEO of Yahoo Inc., has developed a new policy to address our concerns that are affecting the company’s performance. Due to the advances of technology, such as traffic on search engine websites, email assess, and all search engine services, customers or users are expecting accuracies in services. The CEO is focusing on: hiring the right people, using them to build products consumers love, using those products to bring in traffic, and using that traffic to grow revenue which will eventually...
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...General Motors and Ford: Communicating the Change Managing Organizational Changes (HRM-587) DeVry University, Keller Graduate School of Management April 13, 2014 “When a company decides to make a major organizational change whether it's a new emphasis on customer service, quality management, restructuring or downsizing managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress” (Larkin, Tj and Sandar, 1994). It is important to note that the primary use of any communication in change is to create clarity. This is imperative in ensuring that everyone at least understands all the objectives that are being set forth to achieve. A well planned communication will help in the attitude of the people and thereby creating more for embracing with a lesser impact of resistance. It has been repeatedly proven that for any communication that is poorly planned and executed then there will be a great cause for high resistance from the people. Miller, 2011 describes the four ways of being effective when communicating change as: “Use face-to-face, two-way communication wherever possible, enable sponsors to demonstrate a real commitment to communication and be involved in the creation of the communication strategy, tailor messages to the receiver’s perspective then seek feedback and where possible, take it on board.” It is by no doubt that an email communication is easier to stage in getting around...
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...Athena Giokaris HRM587 Week 6 Communicating the Change The Target Corporation has undergone many changes due to the 2013 security breach where hackers stole personal information from credit and debit cards of at least 70 million customers. Target sales and reputation has dropped from this instance, thus eliciting changes in their security systems, changes in management, and a few policy changes in handling customer information. With the public eye on the corporation’s handling of the situation, Target has been communicating these changes through various means. The changes they needed to communicate were informing customers of the security breach, addressing the bad press coverage to shareholders, downsizing of employees, and indicating policy changes to external vendors. Target Corporation issued a statement to customers informing them of the security breach. Then CEO Gregg Steinhafel sent a letter to customers apologizing for the inconvenience, assuring that changes in security measures are a top priority to the company. It also talked about the immediate investigation into the breach and recommendations for customers to take steps in protecting their own information (Chmura, 2013). Throughout the coming months, Target Corporation provided updates into the change processes by issuing statements to the public through media outlets. The company has since created a question and answer page on their website about the data breach for everyone to have access to, and provides...
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... it is normally over the phone for the first time. One has to come across as knowledgeable and confident. In giving proposals to clients, one sends the proposals out in the mail but the majority of the time proposals are sent through email today. Clients shop by stopping by the office but clients are also using the Internet to receive rate quotes. This type of client is contacted by phone and email. These clients tend to communicate best through email. Communicating with the underwriters and service individuals as well as the claims adjusters can happen daily through either email or telephone conversations. In working with underwriters and service individuals, communicating through email one needs to come across with the requested information and professionally. Sometimes when communicating with these individuals, it can be very frustrating. Working with the claims adjuster, this communication is normally over the phone unless a fax is sent over. The IT department is not communicated with daily. Communicating with the IT department normally means there is a problem. The initial contact is with the first tier...
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...The recent release of the Statement of Accounting Standards No. 112 regulation made it necessary to communicate the standard and its impacts to the accountants within the firm. It was also imperative to make our key clients aware of the regulation and how it might affect their business. Finally, to ensure seamless compliance with the regulation, we are educating our clients’ bookkeepers of the regulation and its ramifications on their duties. When accounting standards are updated, the changes often must be communicated to several different audiences, as demonstrated by this change. Communicating this information to different audiences presents several challenges that need to be carefully navigated. One challenge that exists when communicating to different audiences is that they have a need of different levels of information. In the example here, our client’s senior leaders need to possess a high level understanding of the change so that they can properly manage the new expectations that their staff will need to follow. The bookkeepers will need to understand the implications to their job functions. The firm’s accountants, however, will need to understand the full breadth of the regulation to ensure compliance to the new standard. A second challenge is the need to understand the knowledge base of audiences that are being addressed. Not every audience will possess the same understanding of accounting. As a result, the materials delivered to different groups must be tailored...
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...Chapter 10 Strategies for Communicating Change Learning Objectives On completion of this chapter you should be able to: • Identify communication strategies appropriate to different images of managing change. • Appreciate a variety of strategies involved in communicating change. • Identify key elements involved in the communication process. • Describe appropriate communication strategies for announcing organizational change. • Understand how successful communication processes will vary depending on the stage and type of organizational change. Chapter Summary The way change is communicated is central to its success. Many problems can disturb the process of communication – message overload, message distortion and message ambiguity. Language, power, gender and emotion can also impact the communication of change. How change managers perceive their role in communicating change will vary; for example, their ability to shape rather than control information about the change will vary depending on their image of managing change. This chapter outlines the variety of strategies that managers can use to communicate change including contingency approaches. It explores dilemmas underlying different change communication strategies such as whether you can communicate too much, how the strategy is linked to the type of change and the phases of a change and whether the strategy acts to “get the word out” or to get “buy-in.” Finally, it discusses...
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...Subject: Challenges of Communicating Accounting Changes with Different Groups CC: Learning Team B Communicating changes of any kind can be difficult. When different groups are involved communication issues are compounded. Our firm needs to communicate changes from Standards on Auditing Statement (SAS) 115 to other accountants in the firm, key clients who may have limited accounting backgrounds, and the bookkeepers employed by our clients. We may encounter challenges in communicating with these different groups; such as the language used and inadvertent discrimination. Keeping in mind that key clients may have limited accounting backgrounds the language used in communicating the changes from SAS 115 will need to be simplified. We will need to avoid using too many technical terms so those with limited knowledge of accounting language will be able to understand how they will be affected by the changes. When it is necessary to include specialized vocabulary we should offer a definition so those with limited accounting knowledge will understand what they are reading (Lesikar, Flatley, & Rentz, 2011). A limited use of technical jargon will not alienate those groups with accounting knowledge as they may also benefit from the definitions. The language used in communications could also be misinterpreted as discrimination. We need to be aware of the language used so we do not discriminate against any of the groups with which we are communicating. We need to ensure that...
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...notification and development concerning the local nursing home. The nursing home is being purchased by a national group, and there will be new policies that will have to be implemented and residents will have to be displaced. There are communication barriers with some individuals within the nursing home, therefore, making this transition more challenging. Residents within the nursing home do not have local family and are not aware of these changes to come. Arrangements need to be made with effective communication and reassurance that these residents will be taken care of. As an administrator, we must follow state and federal regulations, also seeking quality housing for these residents. In moving forward with these changes, we will ensure placement for these residents and plan to adhere to HIPAA regulations, securing the privacy of theses individuals. As an administrator, one will establish effective communication and prepare family members for this transition. Communication comes in many forms; traditional, electronic, and social media. Communicating and contacting the individuals relatives will be the first step in implementing theses developments. Emails will be sent out to these relatives, phone calls will be made, and trips to the nursing home will take place. Some relatives reside long distances from the facility, making this transition more challenging. One will be making contact with the family members and developing an applicable plan to accommodate to the residents to relocate...
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...Verbal and Nonverbal Communication and Listening Skills People use different forms of communication. Communication can be both verbal and nonverbal and both are equally important when a person is communicating. Verbal communication is communication that can be had over the phone, face to face, via fax or via email. Nonverbal communication is communication that is conveyed through body language, eye contact, the tone of a person’s voice or the distance in which the persons communicating are to each other. Nonverbal communication expresses thoughts and feelings without words and is meant to help with the message you are trying to get across with your words. I tend to communicate nonverbally with my facial expressions. My facial expression usually give away my true feelings on the matter I am discussing. Knowledge of Nonverbal Communication Knowledge of nonverbal communication can help when communicating with others because it can help you bring your point across if you use it correctly. If you want to relay a serious message you will have to keep your tone serious, if you are relaying a serious message with a joking tone and laughing then the person you are talking to will not know if they are to take you serious or not. The same can be said for the opposite. If you are communicating with someone about something that is light and jolly but you have a mean tone the person will not know how they are to receive the message. Making sure that your tone and words match is important...
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...How Can an Effective Human Resource Department Help Management in a Strategic Operational Change Delores Carlsen UMUC MBA Fundamentals Section 9048 Dr. Mona Envig February 7, 2010 Executive Summary Human resource (HR) as a department has changed dramatically in the last 13-15 years. What was once perceived as and administrative job has become a partner in strategic planning. When companies are facing strategic operational change, knowing their workforce becomes all-important. Knowing the extent of their talent pool internally and externally can mean the difference between success or failure. In business today HR is focused on the company workforce, they spend much time recruiting, training, and evaluating them, this places them in constant communication with them. They are aware of the weaknesses and strengths of the workforce, and have access to knowledge that management needs to succeed in a strategic operational change. An effective HR included in managements objectives can analyze the company’s future needs also determine if the company will have access to the type and number they will need to sustain their change. HR is focused on training the workforce, and can develop the programs for training and development the company will need for their strategic change. An effective can be of great assistance to management in a strategic operational change. Introduction The role of Human Resource (HR) has changed greatly during the last 10-15 years; previously viewed...
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...are different methods of communicating to an internal audience or an external audience. Beginning with the internal audience, according to Torben Rick, it takes time for people to accept or adapt to change to begin with. By constantly repeating it or bringing up little ideas about change before actually announcing the real change would be best. This would allow the employees in a business to adapt. Manager’s goal is to assure employees have received the message, understand the change and are willing to adapt. Until all these questions aren’t answered, communicating change wasn’t done effectively. In regards to an external audience, there are many ways a company can communicate change. One such way is through the use of the company website. For example, If Toys R’ US was deciding to start carrying a new brand of toys, they could introduce the idea on their website. I have seen many websites so such things, for example, American Airlines. When buying tickets, you can using a middle man site to help find the best price, such as Orbitz.com or Expedia.com. I have noticed on the website, American Airlines no longer allows Orbitz.com to sell tickets. Another method could be via media. Depending on who the audience is, you have many choices; tv commercials or radio commercials. You even have the option of using newspapers and magazines. Similar to the outcomes of internal communication, external audience would be constantly reminded of the change and reinforced. Any updates...
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...topics to choose from, I naturally knew that I need to enhance my ability on not communicating assertively. One of my caregivers has the tendency to communicate aggressively. They prefer to use the “you” language and make assumptions of what you may be thinking, instead of asking for an opinion. Therefore, whenever I communicate with them my opinion is of less importance than theirs. Although, they were loving and caring their communicating style has contributed to me communicating assertively almost boarder line aggressive. Communication is part of our daily activates, but society as a whole has yet to perceive that the way we communicate affects each and every relationship that we have. Before taking the self-listening assessment, I always thought of myself as a great listener. I never wanted anyone to feel like I have, like the way my love one talks to me, but after taking the assessment I learned that I scored an average. I thought I would score above average, however I have come to a realization that my most dominate cause of communicating ineffectively...
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