...of the case studies it is clear to see that the communication cycles have been put into practice on a number of occasions and have generally worked well. I am going to discuss how the communication cycle has been put into practice within the Jason Young and Stephen Polanski case studies. From the Jason Young case study we can clearly see that the Tuckmans cycle has been working very effectively. The Tuckmans cycle is all about effective communication in groups. Many groups may experience some sort of struggle before people unite and communicate effectively. Within the Jason Young case study we can see that while Jason was in hospital there were many multi-disciplinary meetings to discuss Jason’s progress with a goal to getting Jason as independent as possible. This is an example of the health care professionals working effectively together to ensure Jason is receiving the best possible care while he is in hospital. These multi-disciplinary meetings would not happen if health care professionals did not communicate together and bring their ideas forward to each other. The nurses in the hospital are trying their best to ensure Jason has a pleasant experience. The staff that works with Jason have to feed him, take him to the toilet and clean his teeth etc. As Jason needs a lot of attention it is important that the health care workers work together to ensure all his needs are accommodated for and as a result of this the workers could also try to develop his communication while they...
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...Case Study 1: Prelude To A Medical Error 1. Background Statement My case study is over chapters 4 and 7. The title is Prelude to a Medical Error. In this case study, Mrs. Bee is an elderly woman who was hospitalized after a bad fall. After her morning physical therapy, Mrs. Bee felt she could not breathe. Mrs. Bee had experienced terrible spasms in her left calf the previous evening and notified Nurse Karing. Nurse Karing proceeded to order a STAT venous Doppler X-ray to rule out thrombosis. She paged Dr. Cural to notify him that Mrs. Bee was having symptoms of thrombosis. Dr. Cural was upset that he was being bothered after a long day of work and shouted at the nurse, telling her he had evaluated Mrs. Bee that morning and to cancel the test. When Nurse Karing returned to the hospital the next day, Mrs. Bee’s symptoms were worse. She ordered the test. After complications, Dr. Krisis from the ER, came immediately to help stabilize Mrs. Bee. Unaware of Nurse Karing’s call to Dr. Cural, Dr. Krisis assumed the nursing staff was at fault for neglecting to notify Dr. Cural of Mrs. Bee’s status change the previous evening. Denying responsibility, Dr. Cural also blames the nursing staff for not contacting him. Not being informed of Mrs. Bee’s status change, her social worker, Mr. Friendly, arrives with the news that her insurance will cover physical therapy for one week at a rehabilitation facility and they will be there in one hour to pick her up. An angry Nurse Karing decides...
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...anytime | |Monét Green |(646) 702-2326 |MMMR4@yahoo.com | | | | | | | B. Mission Statement: Through communication and mutual respect, we strive to produce above standard academic work. C. Vision Statement: We will produce an effective, well- developed team work plan that can be used and understood by every member of the team. D. Shared Values: The following shared values will support open and honest communication, accountability, mutual respect, and ethical decision-making. • Accountability: To willfully accept tasks, roles and responsibilities, set expectations accordingly, and produce deliverables in agreed upon time. • Honesty- To communicate openly with all team members, professors, classmates, and to adhere to the UMUC policy on plagiarism. • Mutual respect: To acknowledge and embrace each others' individuality, values, opinions, and perspectives. • Communication: To respectfully and tactfully express, inform, question, etc. the way(s) in...
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...Connor Ferguson Admin 351 Jo-anne Goodpipe January 29, 2016 Full Case Analysis of Hallington Utilities Services Company Case Analysis: Case overview 1. Summary of the situation Hallington Utilities Services is first introduced as a utility that distributes electrical power to customers in the municipality of Hallington. In the mid-1990s, the Ontario government decided it should move to deregulate the electrical power market because residents and businesses in Ontario were drastically overpaying for services and were considered the third-highest electricity generation rates in Canada, with no choice of suppliers. HUS was reorganized. It now responded to a Board of Directors. This Board adopted the vision: Excellence in customer service with competitive electricity rates and knowledge of power that is 1st class, which meant focus, was now going to be mainly on providing second to none customer service in attempt to please the public. After this shift there became the growing concern that HUS would face major restructuring and reorientation challenges Hallington employees were beginning to be concerned about their future within the organization. With this growing uncertainty, employee’s morale can be greatly affected. After this introduction about what HUS was and the new regulations facing the company, the case shifts focus on to the human resource specialist, Marion Forbes. Forbes starts by meeting with CEO J. Swatridge. He highlighted three major concerns that have...
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...An Analysis of Case Studies Prepared by Rafiqul Alam Khan Rakibul Haque Department of Finance Page 1 Dhaka, June 05, 2014 Acknowledgement All the praise and appreciation to Allah, the most merciful and beneficent who has enabled us to submit this humble work. We would like to express our special thanks and honour to our course teacher, Sonia Munmun, who guide us in every minute whenever we sought, and who showed us the right track to conduct the study. Finally, we would be happy if the findings of this study could make any contribution in the field of business efficiency. Department of Finance Page 2 Table of Content 7 Abstract Chapter 01: Context and Rationale Preludes: the General Scenario Rationale of the Study Objectives Methodology: Primary & Secondary Sources Limitation Chapter 02: Framework of Case Study Chapter: Foundations of Group Behavior Case Incident 1 Case Incident 2 Chapter: Understanding Work Teams Case Incident 1 Case Incident 2 Chapter 03: Conclusion & Recommendations Conclusion Findings References Department of Finance 8 8 9 9-10 10 11-14 15-17 17-19 20-21 22-24 25-28 29 30 30 Page 3 Abstract Organizational Behavior (OB) is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. That is, it interprets people-organization relationships in terms of the whole person, whole group, whole organization...
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...Case Study Analysis Carla Buckner Dr. Tom Steinhagen BUS 600 January 30 2012 In the case of Case 10-1 Oak Brook Medical Systems, Inc., a successful Hospital Supply Division is experiencing a shift in demographics due to frustration among management and lack of effective communication skills while engaging with employees. Effective communication skills can increase productivity among employees and create a healthy work environment. Ms. Harris is a successful manager of a relatively new division bringing in $40 million business deals. Ms. Harris has been an excellent asset to the company; she is hard working and is looking to move up. Although Ms. Harris has made great achievements in her life, she has poor communication skills with her employees. Her employees have stated that she is curt, sometimes defensive and overwhelming with facts. This makes Ms. Harris unapproachable and hard to work for. Employees feel that they are being talked down to. Ms. Harris is frustrated with senior management’s lack of attention to her successful division. Ms. Harris has many assumptions about management and their reasoning for overlooking her division. Ms. Harris feels she is being discriminated against racially and by gender. Furthermore, Ms. Harris does not know that her employees find her difficult to work with. Most importantly, upper manager is focused on numbers rather than creating a productive and open work environment. Ms. Harris and upper management...
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...|MKTG 3596 - Integrated Marketing Communications |Instructor: Charles F. Byers | |Lec. #94665 |Office: Lucas Hall 216W | |Santa Clara University |Phone: 408-310-9244 | |MBA Winter 2014 |E-mail: cbyers@scu.edu & byers.charles@ yahoo.com | |Meeting Times: Sat. – 8:30 – 11:15 p.m. |Office Hours: Sat. 11:15 a.m. – 12:15 p.m. or by appointment | |Meeting Place: Lucas Hall 307 | | Integrated Marketing Communications Textbooks & Materials Byers & Barr, “Integrated Marketing Communications Custom Edition for Santa Clara University 3E”: Pearson Learning Solutions, 2014. CoursePack Reader – “Marketing 596 – Winter 2014” Course Description This course is designed as an introduction to the concept and practice of integrated marketing communications (IMC). It takes the participant through communication, marketing, branding, and integrated marketing theory, planning and IMC program coordination. The course also addresses the marketing communications tactics of advertising, public relations, direct...
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...salminen@jyu.fi Anja Mursu Salivirta & Partners, Kauppakatu 28, 40100 Jyväskylä, Finland Anja.Mursu@salivirta.fi ABSTRACT Since the early 1990s, Information and Communication Technology (ICT) has been perceived as a catalyst for development. However, the UNICEF State of the World’s Children Report 2011 acknowledges that the poor in many developing countries remain largely excluded from ICT and its benefits. This paper aims to address three issues. Firstly, identify ICT barriers in the literature from 2000 to 2011. Secondly, identify ICT barriers through empirical findings and thirdly, categorize these barriers into critical success factors. These aims are achieved by comparing the findings in the literature to our recent empirical results. Two methodologies are used in this study, namely, a systematic literature review and a case study; the empirical data for our case study was collected from The Gambia in autumn of 2012. The systematic literature review covers 1107 studies (2000-2011) published in the top five ranked ICT4D journals in terms of journal citation ranking. The paper identifies a total of 43 ICT barriers. Forty of them are common to both studies while the remaining three were revealed in the case study, namely, lack of Internet exchange points, micromanaging and invisible hands. The barriers in both studies are grouped into eight possible critical success factors and their degrees of severity are then compared. This paper argues that lack of Internet...
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...1. In the case of Retrotonics, Masters’ management style has several features ,such as disrespecting and improper decision-making. Firstly, Masters ignored his subordinates’ feeling which make them embarrassed. For example, the production manager, Lee, who suffered Masters’ criticism in front of other employees(Drew 1998, para 4). Although employees need the evaluation from the manager, they tend to accept the criticism privately. Another factor of Masters’ management style is making decisions in improper ways. According to Drew(1998, para 3), Master set difficult and stressful deadlines for the staff. This is the main reason why employees in engineering apartment are stressed. Therefore, those decisions that Masters made have negative effects on both staff and productivity. 2. There are three management styles are suit for Masters’ situation, in terms of delegating, democratic style and autocratic style. Firstly, delegating which is an important competence for managers. Delegating can avoid to interferes in management. In Masters’ case, Imakito and Lee are experienced and professional in their work. Hence, delegating assignments to them is a method to achieve the business goals effectively. Furthermore, democratic style which encourage employees to share their own opinions and advice is suit for manage the engineering department, because most staff in this department are experts in their work(Hickey et al 2005, pp.27-31). Having more discussions and communication with those...
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...CASE STUDY ANALYIS: PREMIUMSOFT BY: SWATI SHARMA MBI 620 Date: March 15, 2015 SUMMARY This Case Study analysis is aimed at understanding, analyzing and evaluating the challenges that PremiumSoft is facing: there are two major challenges: Recruiting and retaining talented Individuals and maintaining the current work culture environment with growing staff PremiumSoft is a company that provides Software solutions. Lin and Roy Choi primarily founded it as a Web design company in year 1999. However this web design company provided the seed money to grow it into a software development company. PremiumSoft’s main software solutions are “Navicat” and “ Navicoder”. Navicat was launched in 2001 as a database tool that manages and administers multiple databases across different operating systems like Linux, Windows, Mac OSX using a graphical user interface. (GUI). Whereas Navicoder was launched in 2009 as source code editor, compatible for windows. PremiumSoft is small scale organization comprising of 24 staff members. Its organizational structure is provided in appendix {1}. PremiumSoft work culture is based on trust and sense of belonging among employees, imparting a mix of “ Authoritative”, “Affiliative “ and teaching style of management and employee interaction, which results in high innovation and productivity in the organization. However with the expansion in staff this work culture may impose restrictions on company’s overall growth and productivity hence a stricter...
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...com/MGMT-303-Principles-of-Management-Entire-Course-DeVry-1882.htm?categoryId=-1 If You Face Any Problem E- Mail Us At Contact.Hwnerd@Gmail.Com MGMT 303 Week 1 Checkpoint MGMT 303 Week 2 Checkpoint MGMT 303 Week 3 SWOT Analysis: The McDonald’s Corporation MGMT 303 Week 3 SWOT Analysis: Verizon Communications Inc. MGMT 303 Week 4 Checkpoint MGMT 303 Week 5 Checkpoint MGMT 303 Week 6 Case Study: MotivatingEmployees; Empowered & Appreciated MGMT 303 Week 7 Checkpoint MGMT 303 Week 8 Final Exam Set 1 MGMT 303 Week 8 Final Exam Set 2 MGMT 303 Week 8 Final Exam Set 3 MGMT 303 (Principles of Management) Entire Course - DeVry IF You Want To Purchase A+ Work Then Click The Link Below , Instant Download http://hwnerd.com/MGMT-303-Principles-of-Management-Entire-Course-DeVry-1882.htm?categoryId=-1 If You Face Any Problem E- Mail Us At Contact.Hwnerd@Gmail.Com MGMT 303 Week 1 Checkpoint MGMT 303 Week 2 Checkpoint MGMT 303 Week 3 SWOT Analysis: The McDonald’s Corporation MGMT 303 Week 3 SWOT Analysis: Verizon Communications Inc. MGMT 303 Week 4 Checkpoint MGMT 303 Week 5 Checkpoint MGMT 303 Week 6 Case Study: MotivatingEmployees; Empowered & Appreciated MGMT 303 Week 7 Checkpoint MGMT 303 Week 8 Final Exam Set 1 MGMT 303 Week 8 Final Exam Set 2 MGMT 303 Week 8 Final Exam Set...
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...outside the scope of this assignment to explore all the potential reasons for challenging behaviour, the focus of this assignment will be on challenging behaviour in the context of the communication of pain, using a case study to illustrate this. This assignment will describe challenging behaviours, the behaviours associated with pain, and the management strategies employed by nursing staff, using a person-centred approach to care. Finally, ways of improving the care provided will be explored and recommendations made. The rationale for choosing to discuss this issue is that I currently work as a staff nurse on an organic assessment ward, and am frequently involved in caring for people with dementia who present with challenging behaviours that are difficult to manage in the community setting. There are currently 750,000 people with dementia in the UK. As the UK’s population grows, there will be substantial increases, and it is estimated that there will be 940,000 people with dementia by 2021, rising to over 1.7 million by 2051. Alzheimer’s disease is the most common form of dementia (Alzheimer’s Society, 2010). Gogia and Rastogi (2009) describe Alzheimer’s disease as a progressive illness, where there is a decline in almost all functions, including memory, movement, language and communication skills, behaviour, judgement and abstract reasoning, and the ability to carry out activities of daily living, although the manifestation of these symptoms varies from person to person...
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...MBA 525 - Module 3: Case Study Analysis Case Study: “The Third Battle of Bull Run: The Disney’s America Theme Park (B)” Purpose: The purpose of this assignment is to read a case study and identify the most significant business problem the company faced while assessing the various types of organizational communications used to manage the problem. Assignment: Your task is to read the case study, and after careful analysis, formulate a succinct response that is no longer than two double-spaced typed pages. You must also include a title page and separate reference page. Your response must include a clear identification of the most significant business problem facing Disney, prompting the public statement. Remember this is your educated opinion which must be supported with evidence. You may find the evidence needed in the case study, but you may also use credible external sources. In addition, your response must assess the various types of organizational communication Disney used to manage the problem. Examine the different audiences/constituencies and determine how the message differed or would have differed. It is important that your paper has the three sections— introduction with a thesis, body with support for the thesis, and a conclusion. Statement on graduate-level writing requirements Your writing reflects your ideas and communicates your understanding of the topic to the instructor. This assignment will be graded on the composition elements listed below...
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...strongly believe that there are multiple perspectives to be uncovered. Qualitative researchers focus on the study of social phenomena and on giving voice to the feelings and perceptions of the participants under study. This is based on the belief that knowledge is derived from the social setting and that understanding social knowledge is a legitimate scientific process. The following are the key characteristics of qualitative research: • Studies are carried out in a naturalistic setting. • Researchers ask broad research questions designed to explore, interpret, or understand the social context. • Participants are selected through nonrandom methods based on whether the individuals have information vital to the questions being asked. • Data collection techniques involve observation and interviewing that bring the researcher in close contact with the participants. • The researcher is likely to take an interactive role where she or he gets to know the participants and the social context in which they live. • Hypotheses are formed afterthe researcher begins data collection and are modified throughout the study as new data are collected and analyzed. • The study reports data in narrative form. How does Rayna’s study fit into the description provided for qualitative research? At this point, you might want to reflect on why Rayna would want to choose a qualitative study to examine her questions. Steps in Conducting Qualitative Research Qualitative researchers use scientific...
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...Charlette Jones April 24, 2014 U03a1 BUS3050 Case Study: I Thought I Gave Them Everything Case Summary In my analysis of the case of Henry Gonzales the manager of Quality Foods’; I found that the responsibility of Henry would be the process of achieving the objectives of the organization by using its available resources effectively. Evidently Henry has taken advantage of that as he has accomplished his top management position in the store—for his hard work—gaining the once unprofitable store—probability. While Henry thought he gave them everything; However, Henry intrapersonal communication-- has gotten the best of him. Henry doesn’t seem to be conscious and lack communication competency; for the simple fact he offers monetary as oppose to promotion or change, and he is lacking loyalty. Prime example: He emphasis financial rewards for hard work and monetary incentives for cutting company cost and again hard work (increased sales)…I worked in sales and it is hard work (it’s a numbers game and requires hard work and commitment)... If everyone is expected to work hard…..everyone should be entitled to opportunities for advancements, promotions, as well as pay raises and incentives—just as he did. Theories of Motivation In such a business the manager is responsible for many managerial task; However, as he grows and help the business grow; I would suggest that Henry delegate some of the tasks to the supervisors (giving them a sense of belonging—(promotions—to...
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