...individual amongst society the workplace is a breeding ground for conflict. However, there are individuals within the workplace that have developed certain methods to minimize conflict. Whatever method used; communication seems to be the common variable in any successful attempt of minimizing conflict. Joe Phelps, CEO of the Phelps Group has a unique method that has proven effective within his workplace. The Phelps Group has a no rules policy contingent upon the belief that they hire adults who don’t need a set of rules (“Conflict Resolution in the Workplace,” 2013). The no rules policy is an interesting approach to conflict resolution and peacekeeping in the workplace. One may think that this would only create chaos within the workplace, not peace. However, Phelps’ no rules policy is contingent upon directly approaching the individual whom conflict has arisen from and deal with the matter in an adult like manner. If the first method doesn’t resolve conflict the individual is to approach two other coworkers familiar with both in conflict to resolve the matter. If both methods have proven ineffective the last resort is to call in an outside party to the workplace to resolve the conflict. The reasoning behind this conflict resolution approach is to provide employees with a format for communication when conflict arises. The method is an interesting way to create respect and harmony within the workplace as it creates a formal setting for communication. Central to the purpose of conflict...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication |Purpose in the workplace |Technical or expository |Why the classification was chosen | |method | |writing | | |E-mail |In contrast, much of today’s written communication in|Expository |Expository writing is to explain describe or to| | |the workplace is accomplished through e-mail | |inform | | |messages. Therefore, a good e-mail message should fit| | | | |in the box, letting the reader see the entire content| | | | |at one glance. It should be limited to about 20 lines| | | | |of text. | ...
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...Communication is sharing information between two or more individuals, the act of conveying information. Because communication has so many components, failing to effectively communicate in the workplace is commonplace. Components in Communication There are five components to any communication and a sixth that is the overall environment of the workplace in which the communication takes place. The components of communication are: The individual sending the message. The sender must present the message clearly and with enough detail so that the receiver shares meaning with the sender. The context for the message. The context is how the message is delivered by the sender of the message. Context involves nonverbal communication such as gestures, body language, facial expressions, and elements such as tone of voice. Most of the context for a message is only available when the receiver can see and hear the message sender. Email and IM emoticons, for example, are a poor substitution as they are formulated by the sender without input from the receiver. Another piece of the context is the emotions that are involved in the communication circle. Is the sender angry? Is the receiver indifferent to the content of the communication or disdainful of the sender? Normal human emotions affect whether a message is successfully shared. The person receiving the message. The receiver must listen carefully and intently, ask questions for clarity, and paraphrase to ascertain...
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...Workplace Communication Comparison Written communication method | Purpose in the workplace | Technical or expository writing | Why the classification was chosen | E-mail | Written copy of a message that can be useful for reference | Both | An email can be sent to colleagues discussing business or used as an information tool for potential customers. | Memo | Internal form of communication intended relatively short messages between staff members | Technical | Memos are used as internal correspondence with a business | Letter | Used to communicate outside of the company | Expository | Written record of correspondence, can be useful in event the of a dispute | Manual | To provide instruction on the use of programs or products within a business | Technical | Explains how to use a product or program | Website | Used to boost sales and strengthen relationships with existing and potential customers | Both | A website provides information and communication between customers and business or business to business. | Other – Text Messaging | Short messages that replace memos or emails | Both | Short messages between employees within a business or to a mass crowd (Amber Alert) | 1. What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace...
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...ENG/221 Assignment: Workplace Communication Comparison Submitted by: Faten Hamad Instructor: Robert Hodges Date submitted: 10/24/2010 University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace |Technical or |Why classification was chosen | | | |expository writing| | |E-mail |Can be types of electronic|Technical writing |we can | | |communication are quick | |attach documents, Web links, graphics, and sound| | |and can almost be | |and movie | | |synchronous. | |Files for review. | |Memos |Use it as internal |Technical writing |We can attach or Enclose documents. | | |correspondence to one or | | ...
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...ENG/221 Assignment: Workplace Communication Comparison Submitted by: Faten Hamad Instructor: Robert Hodges Date submitted: 10/24/2010 University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace |Technical or |Why classification was chosen | | | |expository writing| | |E-mail |Can be types of electronic|Technical writing |we can | | |communication are quick | |attach documents, Web links, graphics, and sound| | |and can almost be | |and movie | | |synchronous. | |Files for review. | |Memos |Use it as internal |Technical writing |We can attach or Enclose documents. | | |correspondence to one or | | ...
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...Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Electronic |Expository |Position /persuasion | | |Communications | | | |Memo |Internal communication |Expository |Inform, persuasive or position | |Letter |Formal Communications |Expository |Inform, persuasive or position | |Manual |Instruction |Technical |‘How to’ information | |Website |Informal Communication |Expository |Information / public communications | |Other |Informal or formal |Expository or Technical|Depends on context and/or audience | | |communication ...
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...Sophia Shelton June 21,2011 Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. Use complete sentences in the “Why classification was chosen” column. |Written communication method |Purpose in the workplace|Technical or expository|Why classification was chosen | | | |writing | | |E-mail |The writer needs only | Technical | Is a message sent directly from one | | |type a message and send | |computer to another by means of a network? | | |it no time is spent | | | | |printing a copy. | | | |Memos | They are used to convey| Technical | Is a form of communication used within a | | |information to large | |company to request or exchange information | | |groups. | ...
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...Own Responsibilities and Performance Objectives 3 1.2 Effectiveness in Meeting the Performance Objectives 4 1.3 Recommendation for Improvement of Performance Objectives 4 1.4 Motivational Techniques to Improve Quality of Staff Performance 5 2.1 MEMO Writing to All Colleagues Outlining the Solutions to Work Problems 6 2.2 Types and Levels of Communication 7 2.3 Effective Time Management Strategies 8 3.1 Different Roles People Play in Team and Their Effectiveness 8 3.2 Analysis of Team Dynamics 10 3.3 Forwarding Alternatives Ways of Achieving the Assigned Task Set by Line Manager 11 4.1 Methods to Solve Work Based Problems 11 4.2 Appropriate Strategy for Solving Problems 12 4.3 Advantages and Disadvantages of Compromise and Collaboration 12 Conclusion 13 References 14 Introduction Before entering the job market it is required to sharpen employability skill. To develop employability skills, identifying and improving the understanding of the responsibilities and performance in the workplace. Interpersonal and transferable skills are inevitable in working with dynamic team. The manager shall also hone leadership and communication skills. Identification, analysis of problem, formulating appropriate strategy, executing the plan perfectly and evaluating the result with desired result through reflective practices are also inevitable element of employability skills. 1.1 Own Responsibilities and Performance Objectives As a duty manager the personnel should have specific responsibilities...
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...ENG University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |E-mail is used in the |Expository writing |Expository writing involves writing “a | | |workplace as a way to | |well-written exposition” concentrating “on| | |increase efficiency and | |its topic and listing events in | | |profit. This is made | |chronological order,” using words such as | | |possible by allowing | |first, next, last and finally. | | |users to perform | | | | |multiple tasks such as | | | | ...
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...Communication In The Surgical Workplace Barbre-Anne Wasdin Lynn University Communication In The Surgical Workplace Introduction and Problem Statement Communication is critical in the workplace. "Communication is how lives are started, money made, wars begun and ended, freedom realized" (DiMaggio, 2014, June 1). There are several different ways to communicate: verbal communication, body language, and electronic communication. The way you speak to someone or the position of your body can dictate how a person construes a conversation. "It's more than the words you use. It's how and when you choose to share information. It's your body language and the tone and quality of your voice" (Morgan, 2014, September 3). In surgery, there are many people you have to communicate with on a daily basis such as patients, their families, surgeons, nurses, scrub techs and ancillary departments. The purpose of proper communication in the workplace is vital as misplaced information could mean the difference between life, death or severe injury. According to Hynes (2015), "Dale Carnegie was one of the first writers to link communication skill with managerial effectiveness" (p. 175). In our O.R., there are several different sub-departments besides the primary surgical department. There are departments such as endoscopy, sterile processing, pre-assessment, outpatient, and recovery. There are approximately seventy-five to eighty employees, and everyone works various...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Group messages, Have |Expository |Can communicate with various e-mail users | | |record of message sent | |regardless of what e-mail browser they | | | | |have | |Memo |Takes notes, leave |Expository |Memos can be used to take verbal messages,| | |messages | |out of desk, office etc messages either in| | | | |person or by phone | |Letter |Formal message, |Expository |Letters are used to inform or respond to a| | ...
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...Successful communication in the workplace occurs when what is heard is the same as what was said. Communication involves two components: the sender of the message and the receiver of the message. Effective communicators understand that the message they are sending may be received in a variety of ways depending on the individual background of the receiver. The effectiveness or ineffectiveness of business communications can impact day-to-day work activities in many ways. It is important for workers and managers alike to recognize the importance of ensuring that everyone has a complete understanding of all communications which take place in the workplace. In the business arena there are various tools of communication, which play a crucial role in the day to day work actives. Phone conversations are utilized through the Internet for example instant messaging and e-mail, memos, reports and face to face conversations. Understanding these functions and how they are intricately used each day in business transactions can cause projects to be done on time, satisfaction of clients, and appease stockholders. By using effective communication provides a rapport, to facilitate open channels of communication, teamwork, and collaborations. An exchange of ideas provides engagements of thinking on the next level as well as resolving disagreements. The employer can express what the expectations are in the workplace. (Locker & Kienzler, 2008, p. 8) By doing this the employer is avoiding...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |Relay a message |expository |It can be anything from a simple greeting | | | | |email to a recap of business. | |Memo |Gain understanding |Expository |A memo is usually focused on one topic not| | | | |necessarily training based | |Letter |State a purpose |Expository |Most common letters in the workplace are | | | | |offer letters or letters of employment | |Manual |Teaching |Technical |It is a guideline for something or a | | ...
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...Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why classification was chosen | | | |writing | | |E-mail |Communicate with |Both technical and |An e-mail can be used to communicate many | | |co-workers or vendors. |expository |types of information. Depending on the | | | | |information and how it is written, it could| | | | |be either expository or technical. | |Memos |Short note about |Expository |Memos are usually informal and are just a | | |something to be | |reminder to do something. | | |remembered or to be done| | | | |passed...
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