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Communication Modality

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Submitted By latrice715
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Communication Modality: E-mail and Text Messaging
HCS490

Communication is defined as an interaction between a sender and a receiver. Modes vary from spoken to written and from verbal to nonverbal. With the technological advancements that have taken place over the past decade, communication has also evolved from handwritten letters to emails and text messaging. Whereas before, correspondence could have taken days or weeks, we can now transmit data from sender to receiver in seconds, shortening response times. As a result of these advancements, we have seen changes in the communication modalities available to the healthcare consumer as well as their providers. The intention of this paper is to point out benefits of e-mails and text messages in healthcare, how this communication modality differs from others, its benefits and how e-mail can be used to market different health care products.

There are billions of people in the world today who have access to the internet. Not so long ago, we were limited to accessing the internet from a stationary position at a desktop. With innovations in electronic communication devices and the development of Wi-Fi, those restraints are no longer visible and we are no longer limited to sitting in front of a PC. Because of Wi-Fi, we now have mobile accessibility. Wi-Fi gives the consumer the ability to access the internet and transmit e-mails and text messages from any location wirelessly from a laptop or a smartphone. Although, it has not fully replaced communicating in person, by mail or by telephone, sending e-mails and texting has become the norm for most consumers.

In view of the fact that the internet houses a vast range of informational resources, healthcare colleagues can use e-mail to share knowledge and ideas between specialties inexpensively. This can explain why e-mail is slowly becoming more

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