...lee cooper ------------------------------------------------- Detroit, Michigan ------------------------------------------------- To obtain a Position to strengthen my work ethic skills, experiences and learn responsibility as a young independent adult. Skills Communtication * Can transfer messages from sender to receiver well * Provide professional and friendly assistance * Make eye contact, speak well, and show appropriate body language Organization * Ablity to handle cash and credit card transactions * Efficient at meeting deadlines * Planning assignments ahead of time and have it done when expected Customer Service * Efficient at providing the desires of a customer * Dealt with skill for 2 years * Worked diligently to reach customer daily goals Work Experience KFC- Dearborn, MI April2011-present * Team member * Maintained inventory of supplies * Reached team daily goals Education * Western International HS graduated 6/6/13 * Currently attending Wayne county community college district to retrieve associate degree Elza Harris 12834 Rutland Street Detroit, Michigan 48227 ------------------------------------------------- 313.844.4155 ...
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...Chapter 8 Case: Whole Foods Vanessa R Brown Michael Finn Organizational Behavior Janurary 29th, 2011 Discuss how the basic interpersonal communication model that is presented in Figure 8.1 can be applied to the impersonal nature of an online forum. First interpersonal communication is communication between two or more people in an organization. In figure 8.1 the message contains the thoughts and feelings of the sender in which he or she hopes to evoke in ther receiver. The primary components of the message is contained in the words, ideas, symbols, and concepts chosen to relay the message. The feedback may or may not be activated in the model. Feedback occurs when the receiver provides the communicator with a response to the message. Also, feedback occurs when information is fed back to the sender that completes two-way communication. However, basic interpersonal communication can be applied to the impersonal nature of an online forum. It can be applied by using computer mediated communication to send messages throughout an organization. The delivery of the message and how it is perceived from the receiver will depend on the response to the message. You can set up meetings and conferences when everyone is in different locations, particularly sales jobs involving travel. It can also be used by managers to communicate with there employees when away from the office or to just simply provide information or update on company status. How does defensive communication enter...
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...5. The new technologies, transportation and communtication systems mentioned in the previous question helped to create the continental market economy. The average wage and standards of living steadily improved. The home started to become more like the home we know today and less a place of work as it was in previous years. Immigration from Europe rapidly increased due to the growth of industry and the factory system in the United States. But the growth of the factory system itself was slow because of a lack of laborers. The continental market on an economy changed traditional family values and economic functions. It also created an awareness about the differences between the classes however America still remained a land of opportunity for many...
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...TOP 40 2011 Edition CRM SOFTWARE VENDORS REVEALED Profiles of the Leading CRM Software Vendors For more information, visit Business-Software.com/CRM CRM Solutions For businesses of all sizes, acquiring, retaining, and supporting customers is more challenging than ever before. Activities that were already complex have become highlycomplicated, multi-faceted workflows and procedures that are difficult to coordinate, track and manage. Marketing teams must plan and develop an increasing number of sophisticated campaigns, and deliver them through multiple mediums. Sales reps must follow-up on hundreds of new leads, while juggling existing sales cycles. Support staff must rapidly resolve a growing volume of customer problems and issues. And, management must oversee customer-facing operations across all departments, and ensure that all client interactions are handled in a responsive and professional manner. Customer relationship management (CRM) systems has emerged as a way for businesses to streamline customer-related processes across functional areas, increase the efficiency and effectiveness of customer transactions at all levels, and optimize service quality at each touch-point. Within the CRM world, there are many types of solutions, each having their own flavor, and each meeting different business needs. What is Enterprise CRM? Enterprise customer relationship management is a family of tightly-integrated applications that span both front- and back-office operations...
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