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Competencies Needed for the Conflict

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COMPETENCIES NEEDED FOR
THE CONFLICT
MANAGEMENT

Md. Musharrof Hossain
Head, HRM, ICDDR,B

Competencies needed for the Conflict
Management
The following competencies are required for Managers for better management of conflicts:
Knowledge:
01. Understand the laws and regulations that have an impact on conflict management and on organizational functioning in areas related to conflict management.
02. Understand the organizational change process.
03. Understand the design and practice of training in the workplace, including adult learning theory.
04. Understand conflict resolution theory, principles and methods, particularly as they apply to the various conflict resolution mechanisms typically part of conflict management systems.
Be aware of current best practices in conflict management.

Competencies needed for the Conflict
Management
Abilities:
 Ability to manage organizational change.
 Ability to conduct needs assessment (i.e. to discern the nature of the organizational needs).
 Ability to design and conduct adult training.
 Ability to design and conduct evaluation of program implementation.
 Ability to facilitate groups and build consensus.
 Ability to design a conflict management system (or to lead the design process).
 Ability to work collaboratively.
 Ability to assess the decision-making centers in an organization and to gain the support and cooperation of the key decision makers.
 Ability to mediate, or to use a mediative process within groups.
 Ability to design and implement communication strategies within organizations.
 Ability to understand the culture of an organization and to work appropriately in the context of that culture.  Ability to identify and incorporate reinforcement mechanisms into the change process.
 Ability to relate to and identify diverse groups of persons -- in the broadest sense of

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