...Consultant’s Perspective When being in the consultant role, I was a bit nervous and excited. Many thoughts ran through my mind, such as, am I knowledgeable, capable, or emotionally ready for this assignment. To ease the nervousness, my partner and I thought it would be best to exchange information on our expertise and give examples on how we help or consult an individual. I listened to my partner carefully as he was sharing his story. As I listened, I noticed that I was eager to interject and offer advice. I was thinking his problem is not really a “problem” I fell into the category of: (1) using the power and authority and (3) meeting defensiveness with more pressure. (Schein, 1999) I wanted to lay-out an effective plan and say “hear try this,” but I had to remember that this is not recommended for consultants to practice. Knowing this helped remove the areas of ignorance that I had when the client (partner) continued with his story. When my feelings and emotions left and I found myself truly listening to the concerns of my partner, I found myself thinking of the consultant’s duty. Ultimately, it was my duty as a consultant to help assist defining the diagnostic steps which will help guide the client (partner) to understand how to solve problems for himself. (Schein, 1999) The goal is to create an executable plan based on the diagnosis. Reading Schein’s perspective on how to approach a consulting situation is “the consultant must not take the monkey off the client’s back...
Words: 1066 - Pages: 5
...more effective consultant, an External Consultant or an Internal Consultant? Explain. Most companies at some time will face opportunities where they may need an organizational development consultant. When issues arise in business strategy, reduction of costs or organizational design an OD consultant can research and apply knowledge to improve those processes. When companies make that decision they also face the decision to use an internal consultant or external consultant. An internal consultant is the best option if the company employs organizational development consultants. Internal consultants are more effective because they understand their organizations culture and share greater insight to the systems, processes, resources and limitations of their organization. Internal consultants have an advantage of understanding their organization culture. This helps to aid in determining and understanding root causes of opportunities more efficiently. Most internal consultants have a strong rapport with other organization members at all levels which allows for trust. When an organization trusts consultants it can save time when diagnosing and implementing change management processes. Often, “internal consultants are able to easily and quickly address new challenges as they arise and/or spot them.” (Perluxi, 2011) Most external consultants are not there to see the fruits of their labor and therefore can’t address those new challenges as quick as an internal consultant because of their...
Words: 484 - Pages: 2
...Marketing consultants – they aren’t what they used to be November 2011 Contents 1. 2. 3. 4. Bad press, for good reasons? Outside in, not inside out So what’s different? Talk is cheap – but it could be priceless For more information please contact us on: T 0115 968 5005 E contactmis@uk.experian.com www.experian.co.uk/mis Marketing consultants – they aren’t what they used to be 2 1. Bad press, for good reasons? In some quarters, the term ‘consultant’ has become a dirty word — and it is, perhaps, the business or marketing consultant that has received the worst press of all in recent years. There are valid reasons for this, not least the fact that consultants appear when we are struggling to solve a problem for ourselves. Often parachuted in by senior management, employees may perceive the consultant’s arrival as a vote of organisational no confidence in their abilities. Few people would think twice about using a specialist consultant for a medical problem, but this attitude doesn’t always transition into the workplace. Perhaps because businesses don’t need someone coming in and telling them what they already know. In many cases it feels like consultants have come in, stolen your watch, and then told you the time! We can all recount stories of a critical business issue being posed to a team of highly paid consultants who come in, disrupt the workplace for a few weeks, disappear for a couple of months and then return to tell you something you already...
Words: 1377 - Pages: 6
... Vision and explanation of a Business Consultant It is very important for a company to have a vision and a mission. A vision describes where the company is heading and the fulfillment of its goals. Whereas in mission, it explains the primary purpose of the company and provides the purpose of its existence. Mission describes and communicates to the stakeholders why the company is headed to that direction and its purpose. Having a good business consultant will prevent the company in experiencing downfall, loss of income, lack of trust from stakeholders, and business failure. Business consultant helps in defining the company's mission, goals, and objectives. Consultant must know the vision and mission of the company and has the knowledge and experience on how to guide the future of the company into the right direction. Business Consultant’s Roles and Responsibilities A business consultant’s roles and responsibilities depend on a good relationship to his or her client. Consultant must disclose to the client his or her full competence and expertise in solving the company’s problem, implement the needed changes and improvements if necessary. Consultant should have the experience in finding the root cause of the problem, where it has originated, and the need of the company. Consultant offers suggestion and provides an honest opinion to the client, even if the business is in jeopardy. Consultant offers an opinion concerning the problem and provides an...
Words: 515 - Pages: 3
...career path Career Path Consultant Requirements • Submit at least $200 in Personal Volume (PV) every rolling 3 months • Qualify with $1,000 in PV Reward • 25% Commission on PV • Opportunity to earn free products in StartSwell incentive for new Consultants • 25% Commission on PV • 2% Override on PEQA • Opportunity to earn StartSwell $200 Bonus • 25% Commission on PV • 3% Personal Sales Bonus • 3% Generation 0 Override • 2% Generation 1 Override • $1,000 one-time Director Promotion Bonus** • $1,000 Developing Director Bonus*** • Growing into Leadership Training Available • 25% Commission on PV • 5% Personal Sales Bonus • 5% Generation 0 Override • 3% Generation 1 Override • 2% Generation 2 Override • $1,000 Developing Director Bonus*** • LEAD Team Coach • 25% Commission on PV • 7% Personal Sales Bonus • 7% Generation 0 Override • 3% Generation 1 Override • 2% Generation 2 Override • Up to $3,000 Developing Director Bonus*** • LEAD Team Coach • 25% Commission on PV • 9% Personal Sales Bonus • 9% Generation 0 Override • 3% Generation 1 Override • 2% Generation 2 Override • Up to $7,500 Developing Director Bonus*** • LEAD Team Coach Expectations • Book • Sell • Sponsor Senior Consultant • 2-4 Personally Enrolled, Qualified and Active Consultants (PEQA) • Submit $200 PV every rolling 3 months • Same as Consultant • Engage New Consultants to Book, Sell & Sponsor Director • 4+ PEQA Consultants (Roll-ups do not count) • Submit $1,000 PV every month • A min...
Words: 605 - Pages: 3
...are used so that the jewelry is not only affordable, but breathtaking and beautiful! Traci Lynn Fashion Jewelry is delivered through consultants to customers via home or office shows, personal shopping, and catalog orders. TLFJ is very unique because we have local showrooms for our consultants to shop and we are very hands on with our sales force. Their personal philosophy is to operate with integrity and always to look for ways to grow and improve. Their mission is to Motivate, Inspire, and Change the lives of our consultants. Also, they believe that this jewelry business creates an opportunity for women to start their own businesses, balance their lives, and achieve financial independence doing something they enjoy. I am currently an Independent Consultant for this company. Key points that I discovered about Traci Lynn Fashion Jewelry is: • Prominence- TLFJ sales strategy is party plan and face-to-face. Their motto is “If you can wear it, you can sell it”. Their total compensation is considered the best for the most part depending on the geographical location. While some other jewelry packages were similar, there were competitive packages for all employees from upper management to part-time consultants. • Hierarchy- There is a significant variance in pay on which the level of the consultant. If the consultant chooses to build a team of consultant, the level of...
Words: 682 - Pages: 3
...“CUNSULTANT”) This Consultancy Agreement is made and entered into this 15th, November 2015. (The Effective Date) by and between BIG KAHUNA BOARDS, INC (The “Company”) with its principal location of business located at Washington (The “Company”) and Mr. Roger Williams with its principal location of business located at California (the “Consultant”), (hereinafter referred to individually as a “Party” and collectively as “the Parties”). WHEREAS, the BIG KAHUNA BOARDS, INC is in the Business of DESIGN AND MANUFACTURING SKATE BOARDS. WHEREAS, the MR. ROGER WILLIAMS (THE “CUNSULTANT”) has expertise in the area of SKATEBOARD COACHING IN CALIFORNIA. WHEREAS, the BIG KAHUNA BOARDS, INC desire to engage the Consultant to provide certain services in the of Consultant’s expertise and the Consultant is willing to provide such services to the company; Now, THEREFORE, the Parties hereby agree as follows: 1. Engagement and Service (A) BIG KAHUNA BOARDS, INC (the “Company”) hereby engages the consultant to provide and perform the services set forth, and Mr. Roger Williams (the “consultant”) hereby accepts the Engagement. (B) Mr. Roger Williams (the “ Consultant”) shall provide Advice on Skateboards, sales, and Consult’s to provide tools, instruments and equipment and place of services, unless otherwise agreed between the parties, which is BIG KAHUNA BOARDS, INC (the “Company”) and MR. ROGER WILLIAMS (THE “CUNSULTANT”) (C) MR. ROGER WILLIAMS (THE “CUNSULTANT”) represent and warrants...
Words: 530 - Pages: 3
...few core businesses and competencies. Project shock reveals the changes that need to be made to the projects goals and timelines. First is a change in the clients’ interests being that the European holding company would no longer like to own the chain of stores. This causes the project to shift into a direction of identifying a universal IT application set rather than deciding on one that would fit the stores of the chain. There is also a change in the business situation. The holding company’s goal is to sell the chain of (DIY) stores. This causes the project to take the direction of finding the best IT application set between England and France to no longer be relevant. The consultant has a contingency plan in place that outlines how the project will proceed. First, the consultant and the key personnel will meet as soon as possible to discuss what needs to be done to complete the project in light of the holding company’s decision to sell the stores. Second, the team will determine an appropriate timeline in finding an IT application set that will satisfy the...
Words: 592 - Pages: 3
...self-regulating contractor as she has never been hired on to ABC Utility as a permanent employee. Karen was brought on as a human resources consultant. My grounds for this decision is based on the fact that Karen has been working for the company for a period of five years and began her career with ABC as an independent employee where the human resource manager became very happy with her work. Karen never had a need for benefits prior to her husband's death and due to his death, she finds herself suddenly needing to have benefits. 2. What factors do you feel help contribute to Karen being an employee? The factors that help contribute to Karen being an employee is the fact that she has been working for the company for a length of five years now where other employees have developed a rapport with her and see her as one of the regular employees. Perhaps portraying to have a solid working relationship with the human resource manager may also be leading to others seeing Karen as a permanent employee of ABC. Being paid a base salary of $10,000 a month also helps to portray that Karen is an employee of ABC. 3. What factors favor her being a contractor? The factors that favor her being a contractor is the fact that she also works for other clients that keep her on a retainer along with those who she's worked with throughout the years as an independent consultant. 4. What are some potential legal implications in the case? What should the utility do to rectify any wrongs in this situation...
Words: 534 - Pages: 3
...pertinent in modern organization (Public Broadcasting Station, n.d.). Organization uses external and internal consultants; however, most organization use external consultants more than internal consultants. External and internal consultants use the same functions and roles to solve a problem that an organization has. This is an evaluation of those functions and responsibilities of business consultants. Vision and Explanation of a Business Consultant It is crucial for a company to have a vision and mission. The vision describes where the company is heading and the fulfillment of its goals. Whereas in mission, it explains the primary purpose of the company and provides the purpose of its existence. Mission defines and communicates to the stakeholders why the company is headed to that direction and its purpose. Having a good business consultant will prevent the company in experiencing downfall, loss of income, lack of trust from stakeholders, and business failure. Business consultant helps in defining the company's mission, goals, and objectives. Consultant must know the vision and mission of the company and has the knowledge and experience on how to guide the future of the company into the right direction. Roles and Responsibilities of a Business Consultant’s A business consultant’s roles and responsibilities depend on a good relationship to his or her client. Consultant must disclose to the client his or her full competence and expertise in solving the company’s problem, implement...
Words: 881 - Pages: 4
...MGT 527 June 25, 2015 Business Consulting Paper My vision of a company consultant is a third party personnel not affiliated with the client. One who is sent to observe and analyze a client's' performance, process, environment and communications with the mindset of the custome r more efficient and to establish a good client relationship. In doing this, the five phases of consulting are being taken into consideration. The five stages consist of the entry and contracting, discovery and dialog, feedback, and decision to act, engagement and implementation, and extension, recycle, or termination. The consultant begins with the entry and contracting phase. In this stage, the initial contact between the consultant and client begins here as well as, establishing the expectations of both parties. The consultant and client start the discussion on what the problems are, what are the guidelines necessary for reconfiguring if needed and for the consultant to determine if they are right for the job. The consultant is given the initial overview of the problem. By observing the client's everyday work performance and communication process, the consultant is coming up with its comprehension of the clients’ environment. Consultants can determine the personnel and equipment that are going to be involved with necessary in the reconfiguring stage if necessary After the observation of these areas, the consultant provides suggestions how the client can improve certain areas, by reporting...
Words: 677 - Pages: 3
...or works for, consulting is needed to see what issues a business has whether good or bad. A business consultant can make a business become better in different aspects. A business consultant does not necessary have to know about the business he or she is consulting, but he or she do need to know what type of business is being consulted. A business consulting discovers the problems in the business and then creates a solution to the problem by making things better in the workplace. According to Bryan (2013), business consultants are the connecting link between discovering problems and creating solutions. They can come as one person, or they could come as a team. No matter what form of business consultant you use, they will have one goal and that will be to meet the goals of the company they are assisting. A business consultant will not put down a business, but will let the owners know what needs to be done to have the business run smoothly or without flaws. According to Pryles (2013), a consultant is an expert at recognizing problems and shaping solutions to those problems. A business consultant has different roles in consulting a business. A person may just believe a business consultant only comes into a business to criticize a business, but most of the roles of the business consultant are to make a company better. According to Ferrante (2011), a business consultant is always employed to appraise and provide their technical experience towards a company's current organization...
Words: 447 - Pages: 2
...Please discuss the entry activities that occur in this case. How does the OD consultant prepare for the first meeting? How do you think of different ways the consultant may have prepared for the initial meeting? The OD consultant received a phone call from Robert Denton, the plant manager of Kenworth Motors’ Seattle truck manufacturing operations. Denton got to know the OD consultant from Charles Wright, the OD manager for a major timber products company. Denton and Charlie were members of the same sailing club. Denton had been the plant manager for only eight months who was relatively new to Seattle, he had asked Charlie if he knew any consultants, Charlie highly recommended to Denton his current OD group’s consultant who has been working as the internal consultants for the past three years. Denton invited the OD consultant to his operation after the OD consultant explained about his schedule to Denton. Denton and the OD consultant agreed to meet on April 11 at 10 a.m. Before the first meeting, the OD consultant imagining about the location of the meeting, the office of Denton, in several possible ways. The more he tried to envision Denton’s office, the more alternatives came to his mind. So, he kept focusing on how will be the personalities of Denton from the voice cues on the telephone. In his imagination, Denton would be not old, probably, fit, probably clean shaven. Continually the OD consultant asked himself three questions. 1.) What did I knew? 2.) What did I really...
Words: 438 - Pages: 2
...billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular performance review. In the original job description her role was to “control the total costs of the complaints section while maintaining an excellent level of service to our customers likely to ensure long term return business.” The main cost is the hourly labour costs of the over 300 consultants employed in her sections. The consultants range in experience from a few months to three years. To a very large extent, consultants can be rostered on and off to match the busiest periods of incoming calls, in three hour blocks. There are roughly equally numbers of males and females, though nearly all consultants are between 20 and 40 years of age. Esther wants to obtain a snapshot of how customers react to their experience with the complaints centre as well as the efficiency of the consultants in dealing with complaints. Problem Background The complaints section of the call centre has been operation since late 2006. Prior to that date, this function was outsourced and the call centre only handled sales. Customers are often confused about the details of their M-Tel bills, especially during the first few months of their contracts. The level of confusion is not helped by the high turnover of sales staff who sometimes fail to properly explain the terms of a new contract and can send...
Words: 1292 - Pages: 6
...case. Questions: 1. Do you feel that Karen is an independent contractor or an employee? What is your rationale for this decision? I believe that Karen is an independent contractor. She was never hired by ABC Utility as a permanent employee. Karen’s tittle was change twice; she had a tittle of a temporary employee and Human Resources Consultant. My rationale for my decision is based on the fact that Karen has been working for ABC Utility for the past five year as an independent contractor and has never received any benefits and was paid as a 1099. Karen was never in need for any kind of benefits prior to her husband's death. After Karen’s husband death, she finds herself in need to have benefits. 2. What factors do you feel help contribute to Karen being an employee? The factors that help are that she has been working fulltime for five years with the company and has developed a great rapport with fellow employees and other employees with hire positions such as managers. The Human Resource manager removed the word temporary out of her job title given her a permanent job title “Human Resources Consultant”. Having a solid working relationship with the human resource manager may also be leading others to view Karen as a permanent employee of ABC Utility. Having a contractor working on a daily basis for a long period of time may also be confusing for regular employees. 3. What factors favor her being a contractor? One of the factors that favor...
Words: 660 - Pages: 3
