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Assignment 2: Human Resource Strategy
BUS 508
May 16, 2015

Assignment 2: Human Resource Strategy
Good Human Resource strategies are imperative for any organization to successfully meet its ultimate goals. This case study will discuss the mission, vision and Human Resource strategies of Burns and McDonnell and Cisco Systems and analyze how both companies can improve their strategies to help them excel in their industries.
Compare and contrast the two (2) industries you have identified in terms of size, products, services, customers, economic and regulatory environment.
Burns & McDonnell is an engineering design company with more than 5,000 employees (“About Us,” 2015). The company provides engineering, architecture, construction and consulting services for health care, aviation, defense and utilities markets (“About Us,”,2015). Burns & McDonnell is not a product company. It is an engineering company that designs solutions for clients. Some examples include boiler design and installation, building a cellulosic biorefining plant, and design of a microbiology lab. Their customers include healthcare industry companies, power energy companies, aviation companies, IT and construction companies, including clients like Duke Energy, American Airlines and the U.S. Navy (“Burns & McDonnell,” 2015). Burns & McDonnell is part of several governing security regulatory boards. The company's regulatory environment includes Chemical Facility Anti-Terrorism Standards, Emissions Security, and Nuclear Regulatory Commission (“Regulatory Compliance,” 2015). Burns & McDonnell set a sales record in 2013 with $2.3 billion in total sales for all business units, which was 15 percent increase over 2012 sales of $2.0 billion (“Burns & McDonnell Annual Record Sales,” 2014).
Cisco Systems is an Information Technology company that employs more than 70,000 employees (“Cisco Overview,” 2015). Cisco Systems is an industry leader in hardware networking devices. Their products include network switches, routers, VoIP phones, wireless access points, and IP cameras. Their customers include IT companies, automotive and healthcare industries, internet service providers and even general public using Cisco's wireless access points to connect to the internet (Roebuck, 2012). Cisco is predominantly a product company, but also provides networking support and services to all the aforementioned customers. Cisco engages with regulatory agencies, governments, and standards-defining bodies in key jurisdictions to monitor and influence the development of product energy-efficiency requirements and standards (“Cisco CSR Report,” 2013). Their focus is on reducing the hazardous substances while ensuring high product quality and complying with product related environment laws and regulations ("Materials," 2015). The company is also committed to providing financial information that is timely, complete, transparent and accurate. Cisco has economic programs to help underserved people to information and opportunities. Cisco's investments have helped bring young people out of poverty and move workers in developing economies toward financial self-sufficiency (“Economic Empowerment,” 2015).
Cisco Systems and Burns & McDonnell are similar in the diverse clientele that they cater to. Both companies are industry leaders in services they offer. What makes them successful is that both companies have adhered to their core strengths and invested all their focus and energy in becoming industry leaders. Both companies support employee development. Both companies also strive in adhering to environmental regulatory compliance in minimizing emission of hazardous waste into environment. Both companies have a very good profit margin year over year.
Cisco is a much bigger company compared to Burns & McDonnell in terms of employee size. Cisco Systems is a multi-national company whereas Burns & McDonnell operates only within the U.S. Cisco Systems provides IT services and has a large footprint in internet and networking, whereas Burns & McDonnell is an engineering design and solutions company that focuses more in architecture and construction related work. Burns & McDonnell’s regulatory environment has more stringent rules due to the nature of their business that involves more design and construction work. Cisco Systems’ revenue and profit margin are much higher compared to Burns & McDonnell due to the sheer size of the company and the fact that Cisco is a multi-national company.
Describe the mission, vision, values and core business practices of each of the companies you selected.
Burns & McDonnell mission statement is "Make Our Clients Successful" (“Our Mission,” 2015). Their vision is to focus on big ideas. The company is committed to serving their customers and community alike. The core of their culture is 100% employee ownership of the company (“Our Mission,” 2015). The core value of the company is safety (“Safety: A Core Value,” 2015). Safeguarding the health and safety of employees, subcontractors and related staff is of their greatest importance. Their business practices involve delivering quality service by giving the most important priority to safety. They believe in building trust with customers, within employees, and with communities where they work on projects (“Our Mission,” 2015).
Cisco Systems' mission statement is to “shape the future of the Internet by creating unprecedented value and opportunity for their customers, employees, investors and ecosystem partners” (“Investor Relations,” 2015). Their vision is to build network as a platform to change the Way this world works, lives, plays, and learns (“Investor Relations,” 2015). Cisco Systems' core values are to foster diversity, development, and growth opportunities (“2014 CSR Report,” 2014). The company's business practices evolve around performing in value-based ethics and collaboration with stakeholders. Cisco engages its employees with training and educational resources to maintain high standards. Cisco has corporate governance policies that are designed to promote ethical conduct and compliance with regulatory requirements (“2014 CSR Report,” 2014).
Recommend three to five (3-5) possible HR strategies that will support each organization’s mission, vision, values and core business practices for each company. Support your recommendations. One strategy that Burns & McDonnell can employ is by working with the customers to come up with a cross-training program involving Burns & McDonnell employees working at their customer sites to try and understand the culture of customers better. This will greatly help Burns & McDonnell in their mission to make their clients successful. The reason this strategy will work is because knowing customers and their culture better would help them deliver better results (“Want to provide better customer service? ” 2015)
Second strategy is to come up with a good work-life balance program. Since safety is considered a core value by Burns & McDonnell, the company should make itself a better place for employees by giving them a good work-life balance to reduce stress (“Burns & McDonnell,” 2015). Happy employees would make a positive impact for the company and its customers.
Burns & McDonnell does not have the best 401k compensation and base salary compared to its competitors (“Security for the future,” 2015). Hence another strategy is to increase pay and benefits to keep their employees happier and reduce chances of losing good employees to its competitors. Good benefits will help reduce employee churn.
Cisco Systems has a bad reputation for their repeated reorganizations (“Cisco's Controversial Organizational Model,” 2013). Too many organizational changes can cause instability to a company. It does not allow employees to settle down in a role. The HR team should have a long term plan and strategy in place that will ensure that employees and teams are not being moved around too much. This will give employees stability and also help them grow within the company (“Cisco Systems,” 2015)
Cisco Systems HR department can also have a third party company conduct impartial employee surveys on a yearly basis. This will help the company identify the areas that employees are concerned about. This will help Cisco makes adjustments and ensure that they retain talent within the company.
Another important HR initiative that Cisco should bring in and enforce is hiring the right talent and training them instead of going through an annual layoff process followed by hiring more employees (“Our Annual Layoffs Is The 'Wrong Way To Do It', “2014). This is unproductive for any organization. The company should work on hiring the talent they really need and make sure that the ones who need assistance are trained well within the organization, which would make these employees long term assets for the company.
Identify how your recommended HR strategies will promote a competitive advantage for each company within their industry. Provide a rationale for your position.
It is crucial for every company to focus on its strengths. Burns & McDonnell is relatively a smaller company compared to its competitors. To make their clients successful, they have to put themselves in the client’s shoes to understand their processes better and think of solutions that would work best for their customers. Hence working on strategies to understand the client culture will help the company grow and stay as the leader in the industry. Customer satisfaction cannot be achieved if the employees are not happy. Hence Burns & McDonnell should ensure that employees are not being denied from spending quality time with their families. Having a good work-life balance program would help in this regard. Another key factor for retaining good talent is to have good compensation benefits. Burns & McDonnell can benefit by improving retirement benefit plans and base pay. This will also make employees feel more secure about their future and become more effective contributors to the company if they feel that they are compensated on par with company’s competitors.
While movement within an organization is good for employees to make them well rounded, too much of this movement can end up becoming counter-productive. Employees need stability in a position to become effective contributors. Too many changes in hierarchy would also hinder the growth of employees since it would force them to start from scratch to prove themselves to the constantly changing management. The end result of this would be employee churn and loss of good talent. Hence having some stability in this space would bring in a great deal of benefits for Cisco Systems. Surveys have also shown several areas the employees are not happy about. Cisco can definitely benefit by conduction surveys more frequently and make necessary changes to retain good talent within the company. Lastly, unnecessary layoffs should be avoided by because the company did not have a good strategy and planning in place for future. Recognition of the right talent is important. Investment in employees is equally important to reduce churn. It takes time for new employees to settle down in jobs before they start contributing. Cisco Systems can benefit by training new employees and retaining this talent as opposed to annual layoffs and hiring new employees due to poor hiring and forecasting strategies.

References
About Us (2015). Retrieved from http://www.burnsmcd.com/Company/About-Us
Burns & McDonnell (2015). Retrieved from http://us.greatrated.com/burns-mcdonnell
Burns & McDonnell (2015). Retrieved from http://www.glassdoor.com/Reviews/Burns-and- McDonnell-Reviews-E26324.htm
Burns & McDonnell Annual Record Sales (2014). Retrieved from http://www.burnsmcd.com/Press-Releases/Detail/Burns-McDonnell-Announces-Record- Sales-and-Employment
Cisco Overview (2015). Retrieved from http://newsroom.cisco.com/overview
Cisco Systems (2015). Retrieved from http://www.glassdoor.com/Reviews/Cisco-Systems-
Reviews-E1425.htm
Cisco CSR Report (2013). Retrieved from https://www.cisco.com/assets/csr/pdf/CSR_Report_2013.pdf CSR Report (2014). Retrieved from http://www.cisco.com/assets/csr/pdf/CSR_Report_2014.pdf Cisco's Controversial Organizational Model (2013). Retrieved from http://www.icmrindia.org/casestudies/catalogue/Human%20Resource%20and%20Organizat ion%20Behavior/HROB155.htm
Economic Empowerment (2015) Retrieved from http://csr.cisco.com/pages/economic-empowerment Investor Relations (2015). Retrieved from http://investor.cisco.com/investor-relations/resources/faq/default.aspx Kevin Roebuck (2011). Deep Packet Inspection (DPI): High-impact Strategies
Materials (2014). Retrieved from http://www.cisco.com/web/about/citizenship/environment/materials.html Our Annual Layoffs Is The 'Wrong Way To Do It' (2014). Retrieved from http://www.businessinsider.in/Cisco-COO-Our-Annual-Layoffs-Is-The-Wrong-Way-To-Do- it/articleshow/40445667.cms
Our Mission (2015) Retrieved from http://www.burnsmcd.com/Company/Mission
Regulatory Compliance and Beyond (2015). Retrieved from http://www.burnsmcd.com/Services/Detail/Regulatory-Compliance Safety: A Core Value (2015). Retrieved from http://www.burnsmcd.com/Company/Safety-And-Health-Commitment Security for the future (2015). Retrieved from http://www.burnsmcd.com/Careers/Financial
Want To Provide Better Customer Service? (2015). Retrieved from http://www.forbes.com/sites/micahsolomon/2015/02/04/your-customer-service-is-failing- because-your-systems-are-failing/

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