CQI Process/ISO 9000 Improvements

Discuss how CQI Process or ISO 9000 could be significantly improved. Provide examples.

The Continuous Quality Improvement (CQI) is defined as continuously making small incremental improvements in the processes that generate the company’s products and services. The majority of these improvements are generated from associates’ ideas and process thinking. The process stems with the information going to management. Then being reviewed by management and disseminated to determine the root cause or best approach for implementation. Thirdly a plan of action is developed and activated by a team and lastly progress is measured periodically for improvement. “CQI and outcomes assessment are two interrelated concepts. The products of outcomes assessment form the basis for CQI. Once you have assessed the outcomes of a program or a professional practice, you then strive to continuously improve the quality of those outcomes to better serve the clientele” The process could be significantly improved by seeking the advice of those with hands on experience, regularly and in a timely fashion. Front desk workers are usually the ones who inadvertently receive suggestions or comments from consumers during their check in or out . The consumers are more willing to advise them because they appear defenseless and seem more concerned with pleasing them. One customer may comment on having wifi in the room and instead of just the lobby. The CQI process could be improved in that instance by, instead of that information being reviewed by management and disseminated to determine the root cause or best approach for implementation and then developing an action a plan by a team. The management team could save time by holding an action meeting for a team who meets frequently and regularly to discuss ways of improvement and having the