File: ch01, Chapter 1: Basics of Operations Management Multiple Choice

1. Every business is managed through what three major functions?
a) accounting, finance, and marketing
b) engineering, finance, and operations management
c) accounting, purchasing, and human resources
d) accounting, engineering, and marketing
e) finance, marketing, and operations management

2. Which business function is responsible for managing cash flow, current assets, and capital investments?
a) accounting
b) finance
c) marketing
d) operations management
e) purchasing

3. Which business function is responsible for managing cash flow, current assets, and capital investments?
a) accounting
b) finance
c) marketing
d) operations management
e) purchasing

4. Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs?
a) finance
b) human resources
c) marketing
d) operations management
e) purchasing

5. Which business function is responsible for planning, coordinating, and controlling the resources needed to produce a company’s products and services?
a) engineering
b) finance
c) human resources
d) marketing
e) operations management

6. Which of the following is not true for business process reengineering?
a) It can increase efficiency.
b) It cannot be used to improve quality.
c) It can reduce costs.
d) It involves asking why things are done in a certain way.
e) It involves redesigning processes.

7. At the GAP, which function plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations?
a) engineering
b) human resources
c) marketing
d) operations management
e) purchasing

8. Operations Management is responsible for increasing the organization’s efficiency, which means the company will be able to __________.
a) add