...Customer Centric Organizations – Kossan Group Being in the medical glove manufacturing industry since 1989, the Kossan Group has grown to understand and anticipate the needs of the medical healthcare community. The staff and workers of Kossan are inspired and passionate to produce high quality medical gloves to safeguard the users against cross contamination. The innovation is regarded as a driving force to constantly provide product solutions for the present and the future needs of the industry. The company’s Vision & Mission is aptly derived from acronym of Kossan, which K refers to Keeping a healthy growth through teamwork, O refers to Opting to be competitive through the provision of good services and quality products, S refers to Striving to reduce Malaysia's dependence on imported rubber goods, S refers to Stepping up the welfare and professionalism of our employees, A refers to Aspiring to develop more high technology products and Navigating towards Malaysia's Vision 2020. As can be seen, two of the visions are customers centric, which are by providing good services and quality products (O) and to develop more high technology product (S) to satisfy the customers’ needs. These vision and mission are displayed and construed everywhere in the company to ensure them are well communicated to the employees. As like other major glove manufacturers in the industry, Kossan is original equipment manufacturers (OEM) who mainly sell...
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...Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture Introduction/General Problem Statement: Doug Allred was Vice President of Customer Advocacy organization of the Cisco’s corporation. This organization was erected to consolidated all functions that directly touched the customer but sales to provide high-quality customer service. Since August 2001, the IT market turned down and brought severe challenges to Cisco as the company had to lay off 18% of its employees and reorganized its structure, transforming from decentralized organizational structure with three business units to centralized organization. However, these changes stabilized the volatile situation of the economy but threatened Cisco’s customer focus, a key element of its competitive advantage and a principle of its core operating processes. In order to overcome the disharmony between the structure and the culture, Cisco introduced a Customer Focus Initiative to hold the favor of its key customers. Nevertheless, Allred had no confidence that this action would fix the perceived gap between the structure and the culture. Situation Analysis: The main problem in this case is that how to keep enough resources to be used on the customer focus, which is the core component of the Cisco Company, under the reintegrated decentralized structure. At the beginning of the establishment of Cisco, Lerner, who is one of the founders, “realized that success was developing cutting-edge technology that...
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...of Cisco’s stock and gained management authority over their company. Due to the new corporate atmosphere Lerner and Bosack both left the company in 1990 for $170 million dollars. While Lerner made it her mission to create a culture at Cisco that went well beyond traditional notions of customer support, she consolidated all functions that directly touched the customer into “Customer Advocacy”. Despite her departure this legacy lived on at Cisco. During the dotcom boom, Cisco’s market value grew from around $9 billion to a peak of $555 billion. This growth was the result of an aggressive acquisition strategy in which Cisco acquired 73 companies from 1993 to 2001. The principle behind the strategy was to develop new product ideas through partnerships, acquisitions, and external investments rather than completely rely on in house R&D (Gulati, 2009). In 1997 Cisco created three decentralized lines of business: Service Provider, Enterprise, and Commercial. This was done in the attempt to meet the customer service needs of different types of customers without compromise (Gulati, 2009). A key component of Cisco’s business strategy was a commitment to intimate relationships with their customers....
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...studying the handwritten word “MAID” on it, Ruiz scratched out the letter “D” for Dell. It was mid 2006, and Ruiz had just talked with Michael Dell, the founder and chairman of Dell Inc (Dell). He had called Ruiz with the news that Dell would purchase Opteron, AMD’s server microprocessor, for its highest-end server line. Dell had long been an Intel-only shop. Landing Dell as a customer was the culmination of a four-year effort that AMD had codenamed Project MAID. Sunnyvale, California-based AMD designed and manufactured microprocessors for the computing, communications, and consumer electronics markets. With roughly 10,000 employees, the semiconductor company had 2005 revenues of $5.8 billion, a 17% increase over 2004. The 2003 launch of Opteron and the company’s AMD64 technology ushered in a new chapter in AMD’s history. Traditionally, AMD had been a distant follower to Intel, which had a dominant position in microprocessors for the server and personal computer (PC) markets. However, Intel’s dominance was eroding as Opteron gained acceptance and AMD focused on “customer-centric innovation” under Ruiz, who was appointed CEO in 2002. Driven by Opteron’s success, AMD’s unit share in servers for the second quarter of 2006 rose to 26%, up from 11% in Q2 of 2005.1 The top four computer-makers that sold the vast majority of servers—Hewlett-Packard (HP), Sun Microsystems (Sun), IBM, and Dell—now offered at least one Opteron-based server. Furthermore...
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...CHAPTER 1 ASSIGNMENT 1. Part A a. Automatic information processing was introduced by James Power whose company later became known as IBM b. The emergence of reusable data opened up the horizons for database management systems. c. Data provides a competitive advantage for businesses of all shapes and sizes. Part B a. Backup and recovery technology allows database managers to sleep in peace knowing their data is safe. b. Data Security protects consumers from data theft. c. Data privacy is very important. Hospital employees, for example, are only allowed access to certain parts of the EMR system which holds patient data. 2. 1986 – When my world began… IBM becomes the first company to use a one megabit chip in the IBM 3090 1991 – The first web site was built at CERN labs and put online August 6th 1992 – Microsoft Access was released 1995 – MySQL’s initial release 1998 – Google began 2004 – Emergence of Web 2.0 2007 – Amazon releases the Kindle fostering a huge database of electronic books 2013 – MySQL is the second most widely used database management system 2015 – I take Database Management class with Mr. Ted Lee! 3. Here at the Show Me The Money Bank of Tennessee, our database systems allows us to send birthday greetings, send Congratulations to new graduates and newlyweds, reward long time clients, and off the most competitive interest rates on cars, houses, boats, etc. 4. Early data management was very time consuming. The examples of the seven years it took...
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...Distributed database is one in which multiple database sites are linked by a communications system in such a way that the data at any site is available to users at other sites. Depending on the needs of an organization the following reasons would be why they would have the needs of distributed databases: * Improved reliability. A distributed system is more reliable than a centralized one, because processing is done at several sites, so failure of a single node does not halt the entire system. Distributed systems can be designed to continue to function despite failure of a node or of a communications link. * Better Data availability. Distributed database systems often provide for replication of data. If a node fails, or the only link to a node is down, its data is still available, provided a copy is kept somewhere else in the system. * Lower communication cost. If data used locally is stored locally, communications cost will be lower, since the network will not be used for most request. In centralized system, the communications network is needed for all remote requests. However, we must consider the additional cost for the database software, additional storage costs for multiple copies of data items and software, higher hardware costs, and higher operating costs the distribution can entail. Distributed database has different types of distributed systems. These systems ate homogeneous and heterogeneous. With homogeneous all modes use the same hardware and software...
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...Distributed Query Scheduling Service: An Architecture and Its Implementation Ling Liu and Calton Pu Oregon Graduate Institute Department of Computer Science & Engineering P.O.Box 91000 Portland Oregon 97291-1000 USA flingliu,caltong@cse.ogi.edu Kirill Richine University of Alberta Department of Computer Science GSB615, Edmonton T6G2H1 AB, Canada kirill@cs.ualberta.ca Abstract We present the systematic design and development of a distributed query scheduling service (DQS) in the context of DIOM, a distributed and interoperable query mediation system 26]. DQS consists of an extensible architecture for distributed query processing, a three-phase optimization algorithm for generating e cient query execution schedules, and a prototype implementation. Functionally, two important execution models of distributed queries, namely moving query to data or moving data to query, are supported and combined into a uni ed framework, allowing the data sources with limited search and ltering capabilities to be incorporated through wrappers into the distributed query scheduling process. Algorithmically, conventional optimization factors (such as join order) are considered separately from and re ned by distributed system factors (such as data distribution, execution location, heterogeneous host capabilities), allowing for stepwise re nement through three optimization phases: compilation, parallelization, site selection and execution. A subset of DQS algorithms has been...
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...Homework Title / No. : ____________________________________________Course Code : _________ Course Instructor : ______________________ Course Tutor (if applicable) : ____________ Date of Allotment : _____________________ Date of submission : ___________________ Student’s Roll No._______________________ Section No. : _________________________ Declaration: I declare that this assignment is my individual work. I have not copied from any other student’s work or from any other source except where due acknowledgment is made explicitly in the text, nor has any part been written for me by another person. Student’s Signature : _____________ Evaluator’s comments: _____________________________________________________________________ Marks obtained : ___________ out of ______________________ Content of Homework should start from this page only: | | INDEX | | |1 | Elaborate on the advantages of DBMS over file system. | | |2 | Explain in detail the architecture of DBMS. | | |3 |What are the various responsibilities of a DBA. | | ...
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...1. POS Devices such as Thin Client Registers, Card Readers, and barcode scanners 2.2.2. Software 2.2.3.2. POS software updated to include frequent shopper program 2.2.3. HCI 2.2.4.3. Card readers that allows customers to input frequent shopper number or phone number 2.2. Loyalty Points Tied to Customer ID 2.3.4. Hardware 2.3.5.4. Database server connected with POS system 2.3.5. Software 2.3.6.5. SQL server software, POS software updated to tie into frequent shopper database 2.3.6. HCI 2.3.7.6. This function would mostly be handled autonomously by the POS and Database software 2.3. Redemption Programs continuously Update and Changing 2.4.7. Hardware 2.4.8.7. Database server for maintaining the database of redemption programs, client-server infrastructure for interacting with the database software 2.4.8. Software 2.4.9.8. Database software, client computer database management software 2.4.9. HCI 2.4.10.9. Manager of the Frequent Shopper program will update the redemption programs through database management software 2.4. Customer Balances Will be Maintained 2.5.10. Hardware 2.5.11.10. Database Server 2.5.11. Software 2.5.12.11. SQL Server Software 2.5.12. HCI 2.5.13.12. Autonomous function 2. Frequent Shopper...
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...applications to keep track of things. They use forms to read, enter, and query data, and they also produce reports. These four components allow the database system to work properly. How does Wal-Mart use its Database System? Wal-Mart is the largest retail company in the world. It needs to keep track of employee data, sales data, inventory data, profit data, and many other types of data throughout each of its stores. In order to keep up with this information Wal-Mart has outsourced its database to NCR. This allows Wal-Mart to store more data than any other retailer. By outsourcing to NCR it allowed Wal-Mart to store more information on customer needs and enables Wal-Mart to keep track of employees and inventory stock. The database for online ordering stores the customers address, order numbers, order date, and amount ordered by the customer. (Wallack, 2009) Type of Database Architecture Wal-Mart Uses...
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...Assignment 1: Business rules and Data Models CIS 111: Introduction to Relational Database Management Systems Purpose of Database Spellman University had requested that I develop a database for their college. The purpose of the database will be to track the students and the courses. There also will be a place in the system to track the instructors teaching each course. There are many things to be considered in composing this database. This paper will outline the entities, attributes for each entity, the type of relationship, constraints, some business rules, and the conceptual and physical models. Entities and Attributes of Database There will be three main entities in the system; the students, the instructors and the courses. The students’ attributes would be last name, first name, social security number, and phone number, date of birth, address, student ID, level of education, enrollment date, GPA, any standardized test scored, all accepted credits, and their class schedule. The attributes for the instructors would be last name, first name, teacher ID, salary, address, telephone numbers (and or extensions), certifications, degrees, and the course code that they will be teaching. The courses attributes would be a specific course code. Along with the course code each individual class would have to have a code as well. This would make the system easier to keep track of instead of having it spelled out next to either the instructors' or the student's name. The relationship...
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...Demond A. Walker Design Summary Professor: Reuven Cohen 11/2/15 The role of databases and database management systems have in the managing organizational data and information. What is a databases or database? This is an organized mechanism for storing, managing and retrieving information. Stored in a system that uses tables, and within that system has different levels of information like names, dates, and other information that the organization would request in the database. The database designer would create a in a program called SQL which is the man software system use when setting up a data base system, and once you finish writing the data base then you need someone to manage the system. A database manager works with different programming languages, and the database management system is the one that handles the organization of the database. The diagram that was put together displays the beginning stages of what you would need to create, and designing the system. The Visio diagram reflects the architectural design of the database system, and it’s the blue print. This should be the direct reflection of what you are design, and its basic foundation to what you need to created you database. The true purpose is to create a database through Visio design so that it could be easy to use, and created for the client. With the purpose in mind that ideal of the designer could be created simple so that instead of using paper and pencil the old fashion way. And through is you...
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...DBM 265 Entire Course For more classes visit www.indigohelp.com DBM 265 Week 1 DQ 1 DBM 265 Week 1 DQ 2 DBM 265 Week 1 Summary DBM 265 Week 2 Individual Assignment Comparing the DBA and DA DBM 265 Week 2 DQ 1 DBM 265 Week 2 DQ 2 DBM 265 Week 2 Summary DBM 265 Week 3 Individual Assignment Preparing to Install a Database DBM 265 Week 3 DQ 1 DBM 265 Week 3 DQ 2 DBM 265 Week 3 Summary DBM 265 Week 4 Individual Assignment DBMS Support and Security Paper DBM 265 Week 4 DQ 1 DBM 265 Week 4 DQ 2 DBM 265 Week 4 Summary DBM 265 Week 5 Learning Team Assignment Virtual Organization Project Proposal Paper and Presentation DBM 265 Week 5 DQ 1 DBM 265 Week 5 DQ 2 DBM 265 Week 5 Summary ………………………………………………… DBM 265 Week 1 DQ 1 For more classes visit www.indigohelp.com What are three database administrator responsibilities? Which is the most challenging? Explain why. ………………………………………………… DBM 265 Week 1 DQ 2 For more classes visit www.indigohelp.com What are some of the first tools a database administrator (DBA) would use? Why would a DBA use these tools first? How would this benefit the company? ………………………………………………… DBM 265 Week 1 Summary For more classes visit www.indigohelp.com Write a 100-150 words Summary ………………………………………………… DBM 265 Week 2 DQ 1 For more classes visit www.indigohelp.com Why is it important to set guidelines for naming database objects? What possible IT issues could arise if the naming...
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...Assignment 8: Distributed Databases The reason for writing this paper is to clarify the importance of distributed database and why national chain restaurant should implement it. Given the situation presented in the assignment a small restaurant has grown to become a national restaurant chain and now they are concerning more on the distribution of data among different sites chains. For this approach distributed database architecture is suggested and reasons to implement the distributed database I will explain throughout the rest of this paper. The three reasons why an organization may have a need for distributed databases and best practices for implementation of distributed database would be that it provides the distributed transaction management. It provides the provision to do the distributed transactions like select, update and delete on the data without worrying about concurrency or locking problems and they distributed database are independent of given hardware. Today’s world involves a diversity of different machines like Sun machines, PCs, IBM machines, HP machines, and workstations of various kinds. In distributed DBMS all these machines are able to incorporate the data on all of those systems. The plan is to be able to run the same DBMS on a different hardware platform. Operating system independence distribute DBMS is independent of the underlying operating system like UNIX, Linux, Sun Solaris or Windows. All the databases in this model are compatible with different...
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...Week 1 Assignment: Databases Maurice Eugene Northam III DBM/380 January 12, 2015 Bill Enloe Databases Database Management Systems (DBMS) are mind boggling, mission-discriminating programming systems. Today's DBMS’s epitomize many years of scholastic of a, what's more, mechanical examination and exceptional corporate programming advancement. Database Management Systems were among the soonest broadly conveyed online server systems and, accordingly, have spearheaded configuration arrangements crossing not just information administration, additional system applications, working systems, and organized administrations. The early DBMS’s are among the most powerful programming systems in software engineering, and the thoughts and execution issues spearheaded for DBMS’s are broadly duplicated and reexamined. For various reasons, the least of database systems building design are not as extensively known as they ought to be. First and foremost, the connected database systems group is genuinely little. Since business compels just help a couple of contenders at the top of the line, just a modest bunch of fruitful DBMS’s usage exist. The group of individuals included in outlining and actualizing database systems is tight: numerous went to the same schools, took a shot at the same compelling exploration ventures, and worked together on the same business items. Second, scholastic treatment of database systems frequently disregards building issues. Course reading presentations of database...
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