...Case Study and SWOT Analysis: Ronald McDonald’s Goes to China This study focuses on the multinational fast food giant McDonald’s Corporation, with particular attention paid to the corporation’s situation in China. Given the disparity in cultural foods between Western countries like the United States, and China, and that McDonald’s food very much reflects food preferences in the U.S., it is very interesting to see how McDonald’s works to capture China’s attention and takes hold in the Chinese market. This case study includes: a company profile of McDonald’s; a situational analysis; a SWOT analysis that performs an investigation on internal and external circumstances of the fast food chain in China and Hong Kong; an identification of some of the problems that the chain is facing in China; possible solutions to the identified problems. McDonald’s: Company Profile McDonald’s Corporation was established in 1955 in the state of Illinois. The corporation franchises, operates and develops a global network of restaurants, that each sells a limited menu of value foods. McDonald’s is the most popular ‘fast food’ service retailer in the world, with more than 30,000 restaurants in over 119 countries serving approximately 50 million people every day (McDonald’s, 2005). Popular menu options include the Quarter Pounder, Big Mac, Happy Meal, Egg McMuffin and Chicken McNuggets, as well as a large range of other menu options including fries, chicken sandwiches, salads and sundaes at reasonable prices...
Words: 1996 - Pages: 8
...history, China peoples start to drink tea before four thousand years ago. In China, tea has become a unique cultural phenomenon. The Chinese view tea to be both medicinal and beneficial whereas coffee does not have the same value to the Chinese. Other than that, having a cup of tea after meal will help to digestion. When feel upset, Chinese also believe a cup of tea will help to quiet down the mind. Moreover, when a Chinese family have guess come to their house, the owner will always treat the guess a cup of tea and can enhance the friendship. But to the coffee, Chinese do not get the benefits of drinking coffee and believe coffee are does not have the same value compare with tea. It will become one of the barriers facing Starbucks as they try to “teach” Chinese to change their view towards the coffee. In addition to this, one has to take into consideration the vast area of china. China consists of 1.3 billion of peoples. Even china is keep improving and economic start to growth up, but china is still having largely rural areas and lots of lower income family. Other than that, they have less familiarity with coffee and don’t have as much money spend on the more expensive beverage. Therefore, it will be other barriers to the Starbucks who want try to “teach” people to change their consumption habits from tea. Lastly, the vast majority of the Chinese market who drink coffee are accustom to instant coffee. Having them change to brewed coffee could prove to be a long and arduous task....
Words: 2428 - Pages: 10
...conduct R&D as well as to achieve better consistency in food quality across our various dining brands. As such, we have been able to innovate and implement a greater variety of cuisine creations to meet our diners' changing tastes and expectations, while continuing to serve quality food at reasonable prices. With a team of dedicated and innovative F&B professionals that has placed gastronomic and service excellence at the heart of all that we do, Jumbo has achieved a number of culinary and service awards over the years. Current Locations in Singapore Signature Dishes JUMBO Chili Crab ( Sri Lankan Crab) Signature Dishes Crispy Baby Squids Fried Prawns with Cereal Signature Dishes Deep Fried Red Tilapia with Nonya Sauce Bamboo Clams with Minced Garlic MAJOR TYPES OF SECONDARY DATA EXTERNAL DATA Online food review websites Radio Relevant online articles on: - customer preferences - seafood supplies - source of seafood Newspaper Articles Radio Magazines Social Media Books TV Commercials INTERNAL DATA Company report Company sales report Customer feedback - popular dishes - market trend Staff feedback Supplier’s Feedback Trade Organizations Miscellaneous reports EXTERNAL DATA: ONLINE REVIEWS Online food reviews EXTERNAL DATA: LOCAL RADIO STATIONS EXTERNAL DATA: Relevant online article Spring Singapore Interview Articles with CEO of Jumbo Seafood on pricing and customer preferences...
Words: 1240 - Pages: 5
...STARBUCKS: DELIVERING CUSTOMER SERVICE In 1992 Starbucks vision was to become the “Third Place” (home, work and then Starbucks). The value proposition was based on high quality coffee, high service standards and customer intimacy all offered in a relaxed and comfortable atmosphere. The positioning was meant to appeal to a niche market of highly educated affluent customers predominantly female between the ages of 24-44 years. Starbucks did not have a dedicated marketing strategy, but the function was performed by three separate groups with little coordination. In the words of Chistine Day everybody had to perform marketing as part of their job. This meant that they weren’t strategic in their approach and while they were hugely successful over the next decade, by 2002 there were some widening gaps between Starbucks vision and their market survey results. Christine Day realized they had failed in terms of “customer intimacy”; their customer base had changed, yet they hadn’t realized this. Additionally their service level had fallen, with a concurrent increase in the technical and rigorous demands of the barista’s job. The entry strategy into China similarly positioned Starbucks as an elite and ubiquitous brand. In the east and particularly in China, status is an integral part of the culture. Starbucks positioning would therefore appeal to the burgeoning masses of young well educated and affluent class of Chinese society. This market segment had growing purchasing power and an...
Words: 1524 - Pages: 7
...range of products. It is trying to attract the Chinese customer by providing their traditional taste and preference in its product in order to pull them from the traditional restaurants within the country. Also offering drive-through restaurants in china is one of the best and convenient strategies of the company that provides a competitive advantage. Wal-Mart Strategy in Mexico: Wal-Mart entered in Mexico through joint venture with the local leading retailers and then acquired that partner completely. This helped the company to capture a large market share with ease. Also providing discount retailing and a building proper infrastructure according to the requirements of Mexican people had made the company favorite in Mexico. So we can say that here both the companies are trying to attract customers by offering desired products without compromising with the traditional Chinese taste in case of McDonald’s and infrastructure and convenience in case of Wal-Mart. McDonald’s entered china directly where as Wal-Mart entered in to Mexico through Joint Venture and acquisitions. What role did the policies of various governments play in influencing the international expansion strategies of both McDonald's and Wal-Mart? In China Opening up of economy by the Chinese government has helped the company to expand into the Chinese market. Also allowing the company to trade freely within the country also attracts it to enter into Chinese market. As far as Wal-Mart is concerned North American...
Words: 527 - Pages: 3
...Sanders as a tiny restaurant called “Sander’s Court and Café” at a gas station. Now, a more than 11000 restaurants in 85 countries, KFC is the world’s largest chicken fast-food restaurant and one of the top fast-food chains worldwide. It was also one of the first fast food restaurants to go international4 and is popular in many countries. After having gone through many different hands, KFC is now under Yum! Brands Inc together with A&W All-American, Food Restaurants, Long John Silver’s, Pizza Hut, and Taco Bell. With a market such as China with a longstanding tradition, KFC executes must realize that they are faced with customers very different from the rest of the world. It cannot distribute the exact same products there as it does in every other part of the world. As they are faced with different markets, KFC must learn to adjust its products accordingly. Like most multinational companies, KFC was first attracted to China by the size of the country’s market potential which is 1.3 billion people, 20% of the world’s total. China is a market with a few thousand years of recorded history, a deeply entrenched culture, and very different from the West. KFC’s decision to pursue a broad and active localization strategy in China began with the assembly of its local leadership team made up of US-educated ethnic Chinese drawn from Taiwan and other parts of Asia which was, practically speaking, as “local” a leadership team as feasible during the 1980s. Once a qualified and experienced...
Words: 1300 - Pages: 6
...disintegrated strategy between the American HQ and the Chinese subsidiaries. Further more, the huge resistance of Chen to comply with the specific plans and reporting processes required by Foster has greatly increased the tension and frustration between them. Key Problems and Issues * The expansion to China is moving far from Levendary’s well-defined concepts of store design and menu. This might have a great impact on Levendary as a whole as the long established brand image of Levendary is not maintained in the Chinese market. * Misalignment between the objective of the company in the U.S. and Levendary Café China’s operation style * The U.S. market emphasizes on the customer experience – provides place to sit and eat * The China market has a fast food establishment – e.g. take out counters and use of cheap furniture or no furniture at all (Quick casual dining) * Chen has a high reluctance to conform with the company’s planning and reporting processes * Lack of communication between the U.S. headquarter and the China market Secondary Issues * Different financial reporting processes in China and the U.S (not U.S. GAAP) * Is Chen really the best candidate for the role he serves or should he be replaced? Root Cause Analysis Symptoms: Most Levendary Café stores in China have different designs and menus compared to the U.S. ones Root causes: Chen has too much freedom to manage the Chinese subsidiaries. Available Alternatives * Develop...
Words: 504 - Pages: 3
...retail market and this consistent growth of brand requires solid strategic planning. To achieve the high profile status in market, the company remained constantly developing in innovation on themes to deliver the distinctive benefits. Wumart has been growing from the very beginning with the average growing of 40% a year. The company realized that in order to make value in a long term, the company should grow and develop constantly. The ambition of the company is to be the leader of the industry for which WuMart has designed the growth strategy with the strategic goal to have the largest number of different types of stores on the local Chinese market. The goal the company wants to achieve includes not only the number of the shops, but developing of distinctive advantages, being updated and customer-oriented. Exhibit I Retail competitive situation on Chinese market. The tremendous developing of the Chinese economy made the competitive situation intensive with entrances of the foreign brands on the market and appearance of new local retail units. According to the chart the position of WuMart among the competitors could be defined. First type of competitors is international brands Carrefour, Walmart and Tesco, which are interested in the fastest-growing big retail market. Local players are presented as small chains of the stores, which have a potential to grow. The analysis of the situation shows that WuMart has a big market share, which is 1/3 on Beijing market, so the...
Words: 1069 - Pages: 5
...Introduction (1-2 pages) The current positioning of Starbucks on the market can be characterized with unbeatable brand loyalty and recognition among consumers. For many customers throughout the world, Starbucks is the synonym of coffee. Its brand is easily recognized in coffeehouse segment of the market. Another competitive advantage is emphasis on high quality, which in turn appeals to consumers who are willing to pay extra for the product of high quality. What makes Starbucks a strong coffeehouse market player is strategic location of its stores. Traditionally located in high-traffic locations with high visibility, Starbucks ensures its stores are visually appealing. Such value-adding offers as free wi-fi and excellent customer service strengthen competitive position of Starbucks as well. Finally, it should also be mentioned that Starbucks carefully listens to the needs and wants of its customers. An example of the care for preferences of consumers is extensive social responsibility initiatives program led by Starbucks and emphasis on being environmentally-friendly. In other words, the company’s management keeps track of current trends on the market and changes in consumer preferences. However, face to China market situation, Starbucks can not afford high rental price for good traffic location. Introduction The company was opened first single store in 1971 in Seattle’s Pike Place Market. The store was a roaster and retailer of whole bean and ground coffee, tea...
Words: 4182 - Pages: 17
...in Japan with record breaking daily sales and speed of expansion in the initial stage. KFC similarly started global expansion early with its first overseas outlet in England in 1964 and entered Japan in 1970. However KFC was not as successful as McDonald’s and did not experience profit until six years after entry. KFC opened outlets in Hong Kong in 1973 which all were closed within two years. The company would eventually gain the confidence of Hong Kong customers ten years after its entry. There was a completely different experience in China for KFC. They were recognized as the leader in foreign QSR as well as a significant player in the Chinese restaurant industry as a whole, contributing 1% in the country’s total food and beverage revenues in 2005. In 2005 KFC outlets in China recorded an average on 1.2 million in annual sales per store, compared to just 900,000 for similar stores in the US. In contrast McDonald’s presence in China was less than half of KFC’s with a significantly lower estimated profit margin. Chinese consumers’ spending on eating out had increased tremendously along with the country’s economic boom in the past decade. Retail revenues of the restaurant industry increased from 5.2% in 1991 to 14% in 2007 as a portion of total retail revenues from consumer goods. China was the world’s largest consumer of meat. Annual meat consumption in China would jump from 59kg per head in...
Words: 1404 - Pages: 6
...gotten quicker. The Chinese people’s demand for fast food service with good hygiene has grown due to fit their busier lifestyle. An analyst from China Venture Group, Wan GE, said that fast-food has become the first choice for 85% of Chinese city residents when eating out. (Hu and Chen) The fast-food industry in China is fast growing with an 11.6% growth from 2010 to 2015. (Fast-Food Restaurants in China: Market Research Report) Kentucky Fried Chicken (KFC) a subsidiary of YUM! Brands, was the first quick-service restaurant (QSR) to enter China in 1987, and remains China’s number one QSR today with more than 5000 restaurants in over 1100 cities. (Yum! Restaurants in China) KFC started as a joint venture company; 60% stake held by KFC, 27% by the Beijing Tourist Bureau and 13% by Beijing Food Production. In 1988, Bank of China bought 25% of the venture, diluting KFC to 51% of shares. The first KFC was opened in Beijing, Qianmen, five minutes away from Tiananmen square. (Qingfen) When KFC first entered China, it was a great success. It was an eye-opener into American cuisine and culture. Chinese consumers had the perception that anything from the west is the best; since KFC is from the west it was the best. Chicken is the second preference of meat followed by pork in China. Naturally Chinese customers loved KFC’s fried chicken not only because of the product, but also the novel service and environment that was different from what they were accustomed to. Many Chinese at the time never...
Words: 2875 - Pages: 12
..............................3 SWOT Analysis.....................................................................................................4 Tesco PLC © MarketLine Page 2 Tesco PLC Company Overview COMPANY OVERVIEW Tesco PLC (Tesco or ‘the company’) is a food and grocery retailer. The company primarily operates in Europe and Asia. It is headquartered in Hertfordshire, the UK, and employed 519,671 people, on an average, in FY2012. The company recorded revenues of £64,539 million (approximately $103,223.7 million) in the financial year ended February 2012 (FY2012), an increase of 6.8% over FY2011. The operating profit of Tesco was £3,985 million (approximately $6,373.6 million) in FY2012, an increase of 1.7% over FY2011. The net profit was £2,806 million (approximately $4,487.9 million) in FY2012, an increase of 5.7% over FY2011. KEY FACTS Head Office Tesco PLC Tesco House Delamare Road Cheshunt Hertfordshire EN8 9SL GBR 44 1992 632222 Phone Fax Web Address http://www.tescoplc.com Revenue / turnover 64,539.0 (GBP Mn) Financial Year End Employees London Ticker February 519,671 TSCO Tesco PLC © MarketLine Page 3 Tesco PLC SWOT Analysis SWOT ANALYSIS Tesco is a food and grocery retailer. The company has been building a sustainable business model over the years through diversification into new geographies and value oriented retailing....
Words: 4383 - Pages: 18
...Compare and contrast the strategies of Carrefour and Walmart in the Chinese market Although the whole world has been affected by global recession, China’s economy still grows in a rapid rate compared with other countries’. Furthermore, the expansion of China’s retail market has attracted world’s largest retailers, Walmart and Carrefour, to pile in. The expansion strategies of the two global retailers seem to play a crucial role in the competition in China. Thus both similarities and differences of strategies are worth considering and will be respectively analyzed in the essay. One of the most significant similarities of Walmart and Carrefour’s strategies is that both of them learn about the diversity of regions and customers. Ed Chan, the Walmart China’s CEO, pointed out that not only income level, but also customer preferences were affected by the regional diversity (McKinsey Quarterly, 2009). It suggests that from coastal area to inland regions, the economy is less developed and the income level is accordingly lower. As a result, customer preferences vary from the eastern to the western part of China (McKinsey Quarterly, 2009). Similarly, Carrefour treats coastal and inland customers respectively to adapt to region differences in China. For instance, live fish is displayed to customers in fresh area but frozen fish is sold to people in vast regions according to the diversity of their preferences (Child, 2006). Another similarity is that in addition to coastal cities...
Words: 1122 - Pages: 5
...Culture, Service and Product (Hong Kong Disneyland) Managing Service Operations in the Evolving Business Environment Executive Summary This paper covers the early stages of Disney and its growths in the years that have past. Disney Company is well known for its television series, movies, radio, shops, and theme parks. Disneyland has evolved throughout the years and has opened internationally theme parks in Paris, Tokyo and Hong Kong. It is soon opening its doors to another one in Shanghai in the first half of 2016. Disney branding is global and its value and culture broadens worldwide, but glocalization and grobalization need to be taken into consideration when opening a new concept in different countries. Furthermore, this paper shows the first negative impact of the opening of Hong Kong Disneyland in 2005 and what had to be changed in order to have a successful future and generate productivity for the business. It puts in perspective what needs to be taken into consideration prior to any opening. It describes the problems that have shown the difficulty of the new theme park and the solutions taken in order for them to be victorious. Finally, this paper talks about the recommendations and actions that can be taken into consideration in order to avoid this happening in the future. Disney first opened in 1926 with the name The Disney Brothers Studio. According to Robbins, (2014), “The Disney Company has been a premier entertainment company for over ninety...
Words: 2890 - Pages: 12
...Sustainable Competitive Advantage 6 Marketing Analysis 7 Market competitor analysis 7 Overall Market and Target Segment(s) 7 Competitive Positioning 8 Customers’ Decision Making Process 8 Marketing Mix 9 The 4 Cs of the marketing mix 10 Cost 10 Convenience 11 Communication 11 Customer Service 11 The 4 P’s in the marketing mix 12 Growth Strategy 13 Research and Development 14 Manufacturing/Operations 15 Organizational Structure 16 Risk recognition and risk reduction strategies 16 Financial summaries, assumptions and scenarios 17 Financial details 17 Sensitivity and Scenario Analysis 17 Pro-forma financial statements 18 The Deal – the Ask and the Offer 19 References 19 Introduction Executive Summary Green Leaf Restaurant is a charming modern day Chinese restaurant located in Chermside, north of Brisbane, Queensland, Australia. Chermside is a key destination on the Queensland proposed ‘Northern Busway’ and home to the largest shopping center in Queensland. It is also the third largest shopping center in Australia containing a 4 storey shopping mall and a 16 screen cinema complex. The Westfield shopping center also houses the only Apple store in Australia thus it attracts a large number of people to Chermside. Owing to its 24 hour service delivery to its customers, the Westfield Shopping Centre attracts more customers who work during night hours, and this will create more market for the Chinese foods. The enchanted facility will target a number of groups...
Words: 5118 - Pages: 21