...Unit 4: Organizing Cj 1. By creating a coordinating position will allow managers to identify ways to streamline and improve efficiency of work; ensuring that defined processes, quality, and best practices are adopted and updated. The new position will allow the managers to be the ones that listen attentively and with empathy to concerns expressed by others; which would allow Dalman to focus more on the expansion of the business. 2. I think promoting a existing manager is the best and the safest option at this time. By promoting existing managers Dalman can give clear, motivating, and constructive feedback; Dalman can provide challenging assignments and coaching’s to facilitate individual development; promoting within will convey trust in managers to manage, this creates a feeling of energy, excitement and personal investment; inspires others to excel. . 3. Although Lei and Dalman are business partners ultimately I think that Dalman should be the one that make the decision. Once the promotion is in place this will allow Dalman to investigate all of his options and work on the strategic issues. Dalman and Lei must agree on the direction of the company and consider anticipating long-term challenges and trend. 4. The staff level will have no authority; only reporting researching the problems, report the problems. The supervisors would give potential solutions but still on report; supervisors would develop alternate solutions. Managers would take all findings...
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...Assignment Details and Rubric Unit 3 This week's Assignment consists of reading a scenario about Sandwich Blitz, Inc. and writing about what strengths, weaknesses, opportunities, and threats (SWOT) that the business faces if Dalman and Lei commit to a large-scale expansion of their business. In this Assignment on creating a business SWOT analysis for Sandwich Blitz, you will engage in developing the following professional competencies: • Problem solving and critical thinking by analyzing qualitative data in decision making. Click on the Video icon in the course to sit in on an operational meeting Dalman and Lei are having about the company. Dalman and Lei have recently discussed the future of Sandwich Blitz. Lei has noted the emergence of two new franchise operations that offer food and beverages similar to that of Sandwich Blitz. Although these have not yet entered the market, she feels that this is only a matter of time. The company has the resources to open two additional locations if good places can be found. The recent economic downturn has adversely affected the occupancy rates in the larger office parks that have historically been good locations for their shops. They could always look at other cities but have never considered this. Dalman and Lei are wondering if they expand again, should it be a small expansion or should they try something on a larger scale. After reading the scenario above and the readings in the text for Unit 3 and completing the practice...
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...Unit 6 Assignment MT140 Introduction to Management Matthew Guccione Prof. Suzanne Ness In the case of Dalman and Lei discrepancy of the time sheet this can be resolved by using none other than a control system called bureaucratic control system. First to implement this system they must first understand what this system means. It is designed to measure progress toward a set goal and to apply corrective measures to ensure this goal is met. In other words control system is to detect and fix certain variables and discrepancies turning into results of the ultimate goal. This process is broken down into four parts. Setting a performance standards, Measuring performance, comparing performance again the standards and determining deviations, and at last taking action to correct the problems and reinforce successes. So how can Dalman and Lei change the handbook to ensure a discrepancy can't occur again with filling out timesheets? They start with step one. Setting a performance standard which is basically a general statement of a expected goal that is benchmarked by the company. So let's say that Lei implements a new way to track and report time sheets. For example lets use a ID card that is given to the employees so they can scan the ID card was they walk in the building and this will trigger a time of when this employee has walked into building and officially working for the company. This process alone eliminates timesheets done...
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...Unit 6 Assignment Introduction to Management Melissa Clarke Kaplan University Lei has noticed a glitch within the time sheet of one of the associates at a Sandwich Blitz location that she did not like. After doing investigation she found out that a team supervisor has been allowing this associate to claim unworked hours on his/her pay check each pay period. This is not a good thing for the company because this associate claiming unworked hours means this associate is steal from the company and someone who know prevent this from happening is allowing this behavior to carry on. After looking over the information in the hand book Lei notices that this practice was not covered for the company workers to know the penalty of an action such as this one. This issue is a control issue therefore the company hand book needs to be updated with a section to handle these issues, also inform employees of the do’s and don’ts to prevent another situation like this. Control systems detect and correct significant variations, or discrepancies, in the results of planned activities (Bateman and Snell 2013). For Dalman and Lei to build and effective control system they need to follow the 4 step of building a control system, the first step is “setting performance standards”. They already have a performance standard which is the handbook that they created with the first location they had goals they just need to update those goals. The books needs to be modified, Lei would have to set quality goals...
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...unit 4 Assignment Levels of Management 1. How would creating a new position between the CEO and the location managers help the business to grow? Creating a new position would help the business because it would take some of the pressure off the CEO and CFO. With the new position being between the CEO and location manager, the CEO can concentrate more on the company as a whole and not be stretched to handle many locations. The new position can handle the businesses directly without having to always interrupt Dalman. Dalman can focus more on what he needs to do in order to expand the business and make it better. 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? Promoting a manager that has already been with the company for a while would be a great idea. This person already knows how the company works and what it needs as far as locational needs go. A manager that has already been with the company knows its operations and what needs to be done where it comes to the different locations. Promoting someone who doesn’t know anything about the company would take more training which means Dalman and Lei would have to take time out to train the new person. They are already stretched for time and don’t have time to train an outsider. So to alleviate some of the extra training they would have to do, just promoting a manager within the company would be better. 3. Who within the company...
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...dumpsters to be a minimum distance of 30 feet from the rear entrance of the building, and new land-use laws requiring that all out buildings be at least 6 feet from the property lines. The enclosure that houses the trash dumpster is 5 feet from the property lines, which is in violation of those laws. The government inspector has told the unit manager that he would be willing to approve this if Sandwich Blitz provides the food for his department's holiday party. The following describes Sandwich Blitz, Inc.’s ethical and corporate social responsibility to maintain their integrity as a company and do what is right regardless of any inconveniences or expenses it could potentially cause. According to the eight steps to integrity (Sherman 2003) Sandwich Blitz, Inc., “With the awareness of what's right comes the obligation of right action.” It is important that Sandwich Blitz, Inc.’s top level management continue to maintain their integrity regardless of the fact that the inspector is willing to overlook the violation to benefit his department. The organization must take responsibility (Sherman 2003). By taking responsibility it is up to Dalman and Lei to recognize that they are in violation of the new laws and change it to make sure that their locations are in legal compliance. I believe that a simple solution could be to remove the housing that encloses the dumpsters being currently used by Sandwich Blitz, Inc. that would free up the extra space from the property line needed to allow...
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...Assignment Instructions Unit: 4 Instructions: This week's Assignment consists of reading a scenario about Sandwich Blitz, Inc., and responding to four questions. Dalman and Lei have discussed two possible avenues to grow and expand Sandwich Blitz, Inc. One possible strategy would be to franchise locations. Another strategy would be to secure venture capital to finance an internal expansion by opening more company-owned shops. Dalman feels that he just doesn’t have time to investigate these options because he is spending an increasing amount of his time assisting the location managers. Lei noted that two of the location managers had exhibited a lot of skill in the management of their locations and perhaps a new position could be added to coordinate with the location managers. This would free Dalman to work on these larger issues. After reading the scenario above and your assigned readings in the textbook, paying particular attention to the section on authority, respond to the following questions: (Please number your responses 1 – 4 according to the four questions) 1. How would creating a new position between the CEO and the location managers help the business to grow? 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? 3. Who within the company should make these decisions? 4. List the levels of authority (management) that Sandwich Blitz, Inc. would have if the new position is created. To help...
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...Overview Sandwich Blitz, Inc. is a successful business, owned by Dalman Smith and Lei Lee who operate eight independent sandwich shops in a metropolitan area. They specialize in serving gourmet organic breakfast and lunch sandwiches and specialties to a diverse group of clients. Recently, Lei discovered a discrepancy on one of the sales associates time-sheet. Further investigation revealed that the team supervisor allowed the employee to report unearned hours in that pay period. Lei also discovered that the employee handbook did not completely cover all of their duties and responsibilities. This left Lei no other choice, but to review and update the existing control system. Four Steps of Control System Although Bateman and Snell identify four steps that managers must take to introduce or improve the existing control system, Rao and Shankar also introduce a preliminary step - key areas to be monitored (p.170). In this particular case, Lei has already identified the type of discrepancy and the possible cause of it. Their employee handbook has not been updated and, thus, was lacking description of their duties and responsibilities as well as various operational procedures. Therefore the main area that Lei must focus on is to bring the handbook up to date. Lei could perform this task herself or delegate it to one of her regional managers. Step 1. Setting performance standards. The employee handbook will serve as a guidance for the employees and as a reference book for the...
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...COMMUNICATION FOR SANDWICH BLITZ (UNIT 9) August 7, 2012 Kaplan University Professor William Okrepkie To: All Site Managers, This email is to confirm that we have decided to take our business to the next level. Over the past 90 days, we have been testing and trying to get the bugs out of the E-Customer Ordering System. We have realized that by using this new system we will be able to increase efficiency with our customers by 45%, with a 99.9% accuracy level in getting our customer orders correct. We have realized the problems you all have been having, due to the influx of new customers that have been visiting all of your locations. So we have decided to help remedy these situations with this new automated system. We will install the E-Customer Ordering System in each of your locations within the next 3 weeks in order to help all of the site employees in completing their job functions, without feeling upset and overwhelmed. Over the next 2 weeks we will have representatives from the company come in to each location and meet with each one of you to show you all the product that we will now be offering our customers in each one of our locations. It will be each one of your responsibilities to make sure that your team is in on these training sessions or will be trained on the product at a later date. So please schedule accordingly. The reason we are doing this for Sandwich Blitz is because we see a strong...
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