| David Coz Baron DNI: 41552906 Home Address: Alcatraces 105 dpto. 402 – San Isidro Phone: 4411739 / 987579790 E-mail: dacozal@gmail.com | |

| Abstract * Currently studying a Master and a Systems Engineer with high level of responsibility, proactive, good performance under pressure and team player. 10 years of IT experience mostly in the Business Analysis field, holder of several certifications such as ITIL, Cloud Computing and COBIT. Strong communication skills throughout the company and highly experienced in leading meetings with upper management. * Education Masters: | : MSc in Information Systems Management student at University of Liverpool | University | : “Universidad de San Martín de Porres” | Middle School | : “Colegio San Agustín” | High School | : “Colegio San José de Monterrico” | | |
Professional Experience * * Verizon Enterprise Solutions, – (April 2015 to date)Position: Senior Business Analyst.All of the below BA and Data Quality responsibilities.Initiative coordinator.Agile and JIRA coach. * * Verizon Enterprise Solutions, – (January 2014 to April 2015)Position: Business Analyst – Data Quality Management.OS and CPU information standardization.Process' gap analysis. Maintain the CMDB health and data accuracy within the appropriate levels.Work on the synchronization between the Service Delivery Platform tool and other Verizon applications.Responsible for the automation between the Service Delivery Platform tool and Configuration Management Systems such as: SCCM, Puppet, Virtual Center, VM Scope and HPNA.Plus all of the below BA responsibilities. * * * Verizon Enterprise Solutions, – (February 2013 to January 2014)Position: Business Analyst.On time delivery and quality of requirements, reporting and tracking of project delivery.Identify and clarify the desired business outcome, collect documentation and background on business practices and system interactions, develop use cases and applies other techniques to define business, functional, and user requirements.Worked with IT colleagues to develop system and approve design to meet the project goals. Serve as the main conduit through which requirements flow between the user community and development teams.Manage requirements through the development process, track changes and verify deliver of desired functionality.Work with IT and other development organizations to resolve issues.Maintain a strong working relationship with the business stakeholders and IT teams.Ensure requirements and responses to IT queries are completed in a timely fashion.Provide CMDB Tier 2 production support.Provide end user training. * * Verizon Enterprise Solutions, – (April 2012 to February 2013)Position: Application Support Engineer.Tier 1 application support for a worldwide datacenter application.Coordinating between different IT departments (BA, QA, DEV, and DB) in order to ensure collaboration between teams.IT monitoring and troubleshooting.Knowledge base documentation.Control of the datacenter physical infrastructure.Responsible for the training of the entire overnight Tier 1 team based on India - VDSI. * * Asesoría y Servicios Tecnológicos SAC, – (January 2003 to January 2012)Position: Operations Manager.Responsible for the sale of supplies and / or computer components.Create quotes depending on customer requirements.New Computer Setup (assembly and installation of base programs). Maintenance of equipment. * * Real Time Systems SAC (September 2010 until February 2012)Position: IT Support Supervisor.• Post sales service, which includes: installation, configuration, technical support in SQL and CodeBase platforms.• Provide internal support in equipment configuration issues, maintenance, new technologies entries and networking.• Undertake HR activities as needed. * * * Consorcio E-Habich, Intuitive Systems– (July 2008 until August 2010)Position: IT Analyst.• Successfully implemented open source e-learning software for several customers.• Requirements gathering and elicitation.• Responsible for the analysis in the system design phase.• Assistant in the Development of the Web Architecture, J2EE.• Worked as QA in the solution testing phase.• Provided end user training.Cosapi Data, Helpdesk- (July del 2007 until July 2008)Position : IT Support / Helpdesk• Customer Tier 1 support by phone and/or remote access to software and hardware issues.• Worked with worldwide vendors on behalf of our customers.• Provide Tier 2 support for internal users.• Server installation• Knowledge base documentation. * Instituto Nacional de Estadística e Informática, Proyecto JUNTOS, INEI - (August 2005 until May 2007)Position: IT support• Installing and configuring computer software.• Diagnosing hardware/software issues and solving technical problems, either over the phone or face to face.• Working with employees to identify computer problems and advising on the solution.• Logging and keeping records of employee queries.• Updating self-help documents so employees can try to fix problems themselves.• Testing and fixing faulty equipment.Other studiesSystems Analysis and Design with UML and RUP 2005.Sales Specialist 2007 – Office 2007, Windows Vista and Servers.COBIT 5 FoundationsCloud Computing FoundationsITIL v3 FoundationsCertified Business Analyst Professional – CBAP * LanguagesEnglish: Full professional proficiency * Personal Information Marital status | : Engaged | Place of BirthDate of Birth | : Lima: 06-25-1982 | Age | : 33 years old | DNI | : 41552906 | Nationality | : Peruvian | LinkedIn | : https://pe.linkedin.com/pub/david-coz/49/909/634 | |