Address - 10th of Ramadan city – area 54 Building number 42.
Zagazig city – kowmia square, el Harmin st, number 19.

Mobile 01061374004 055 2347572 E-mail tamer.abdelaziz@tedata.net Tamer Mohamed abdelaziz

PERSONAL SUMMARY :

* An experienced customer services executive with many years of invaluable experience working in the customer support departments of leading Egyptian companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.

* Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.. Presently looking for a customer services advisor position with a reputable company.

JOB OBJECTIVES:

Seeking a good position where I can effectively contribute my skills, academic background and my enthusiasm towards developing and improving both my job and myself.

WORK EXPERIENCE:

1- Working at yellow pages Company as media consultant. (From February 2008 till March 2009)

2- Working at TEdata company as customer service as call center , then sales representative branch. (From November 2009 until now)

Tasks & Responsibilities:

1- Dealing with customer enquiries by telephone, email, letter or face to face. 2- Ensuring that a customer’s problem is brought to a satisfactory conclusion. 3- Involved in developing a customer service policy. 4- Collecting and analyzing data to monitor the level of customer service. 5- Making sure that all Health and Safety procedures are adhered to. 6- Completing all administrative tasks and