...“Impact of Organizational Culture and Communication on Employee Engagement” Submitted by Swatee Sarangi Under the Guidance of: Dr. R.K. Srivastava, PhD Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Submitted to SNDT University For The Degree of Doctor of Philosophy In Management Thesis Title : “Impact of Organizational Culture and Communication on Employee Engagement”. Name of the Candidate : Research Guide : Swatee Sarangi Dr. R.K. Srivastava Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Place of Research : K.J. Somaiya Institute of Management Studies & Research, Mumbai Registration No: Ref.No. Acad : RRC-26/2009-10/901 Signature of Candidate: Signature of Guide : TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 Introduction to the Study 1.2 Employee Engagement 1.3 Drivers of Employee Engagement 1.4 Indian Banking Industry 1.4.1 Nationalization 1.4.2 Liberalization 1.4.3 Co-operative Banks 1.4.4 The Current Scenario 1.5 Opportunities and Challenges 1.6 Need of the Study 1.7 Key Concepts Explained in the Study 1.7.1 Organizational Culture 1.7.2 Organizational Communication 1.7.3 Employee Engagement 1.8 Benefits of the Study CHAPTER 2: LITERATURE REVIEW 2.1 Employee Engagement 2.2 Organizational Culture...
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...International Journal of Event Management Research Volume 6, Number 1, 2011 www.ijemr.org VOLUNTEER SATISFACTION AND INTENT TO REMAIN: AN ANALYSIS OF CONTRIBUTING FACTORS AMONG PROFESSIONAL GOLF EVENT VOLUNTEERS Gina Pauline Syracuse University ABSTRACT Sport events are increasingly reliant on episodic volunteers for the successful delivery of an event. As there continues to exist a surge in the organization of sporting events coupled with the demand for volunteers, event organizers must concern themselves with utilizing the appropriate recruitment and retention strategies. In an effort to do this, one must understand the points of satisfaction for volunteers as well as factors influencing their future intentions to volunteer. While there exists a plethora of research to understand the motivation of volunteers, exploring the antecedents of volunteer satisfaction as well as intent to remain has been limited. This study investigates the factors influencing volunteer satisfaction as well as intentions to remain as a volunteer for future sporting events from an elite men’s golf event on the Professional Golf Association (PGA) circuit. Results indicated that overall volunteers were satisfied with their experience and willing to return yet were concerned with the level of communication between the organization and volunteers. The present study also found that longevity of service influenced volunteer satisfaction. A MANOVA revealed significant differences between first time...
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...HRM ESSAY HOW IS HRM INFLUENCING IN A COMPETITIVE WORLD BY MARIA MEMON BBA 5C SUBMITTED TO:MS SALEHA HAROON "In a global competitive world, you gotta win. When you win, you give back." ~ Jack Welch~ Human Resource management or the personnel management, in a sense means getting things done by its people. It is an essential role that is eventually played by every manager. HRM is basically about how one manage its people in a effective way in order to gain more productivity and HR means ‘human resource’ that show the people viewed as a resource in an organization, if effectively managed can bring productivity and can be a competitive advantage for an organization. Before putting an argument on how HRM is influencing in a competitive world we need to realize that HR is more than maintaining personnel functions. Corporate and economic development dictated that businesses to remain competitive, needs to view HRM as an evolutionary function. In this essay certain issues and challenges have been discussed that influence HR to remain competitive in this modern world. Firstly it is told about employees are the competitive advantage of a company and to manage it effectively is the primary goal of an organization. This essay is also about how workforce diversity can bring positive and negative impact on organization it is also about how rapid technological changes and globalization had bring challenge for HR professional. The basic point on which this essay focus is about...
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...LINK OF SATISFACTION COMMITMENT AND PERFORMANCE ON FACULTY MEMBERS’ PERFORMANCE AT HIGHER EDUCATION INSTITUTIONS IN PAKISTAN PhD Scholar S. M. Arsalan SHOEBY Hamdard University, Pakistan PhD Scholar Faisal SALEEM KASBIT, Pakistan MS Graduate Ambreen RAZZAQ Institute of Business and Technology – Biztek, Pakistan Naveed R. KHAN Universiti Pendidikan Sultan Idris – UPSI, Malaysia Email: naveed.r.khan@gmail.com Abstract: The contribution of faculty members in producing scholars and economy building can’t be rule out in any country. The faculty member’s satisfaction, commitment and performance are the points to investigate in higher education sector of Pakistan, especially in private sector universities. This study is conducted in Pakistan to investigate the relationship of satisfaction with commitment and performance, and commitment association with performance. The tools were adopted from the studies of Rice & Schneider (1994) and Smeenk et al. (2008). The top five, private sector universities of Karachi, as per HEC criteria, were taken as target sample to conduct the survey. This research affirmed that satisfaction is positively correlated with commitment and performance, and commitment also correlated with performance of faculty members of private sector universities in Pakistan. Keywords: satisfaction, commitment, performance, faculty members, universities, degree awarding institutions, higher education, private sector. Introduction The growth of higher education...
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...banking, an Internet based service enabling people to do financial transactions, has been an obstacle for the development of e-commerce in China. This paper investigates the online banking acceptance in China. We conducted an experiment to investigate how users’ perception about online banking is affected by the perceived ease of use of website and the privacy policy provided by the online banking website. We find that both perceived ease of use and privacy policy have a significant impact on user’s adoption of online banking. In this study, we also investigate the relative importance of perceived ease of use, privacy, and security. Perceived ease of use is of less importance than privacy and security. Security is the most important factor influencing user’s adoption. A discussion of the implications of these results and limitations are provided at the end. Keywords: Online banking; Information privacy; Security; Technology Acceptance Model (TAM); Experimental design © Guangying Hua, 2009 JIBC April 2009, Vol. 14, No. 1 -2- INTRODUCTION Information and communication technology enables traditional financial institutions to expand their business to and through the Internet. Online banking is an Internet based service enabling people to do...
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...number 9. Leadership training seems to enhance the attitudes and performance of followers. Specifically, it seems to have a positive effect on the motivation, values, and self –efficacy of followers. This means, if the managers/leaders in my company are well-trained this will also have a effect on all the team-members and I’ll probably won’t have to train everybody by just training the managers. Last but not least a training on team-skills will round-up the choice of most-valued training-benefits. Training in team communication and team effectiveness have positive effects on team performance. They also seem to affect nontechnical skills (team building) as well as situation awareness and decision making. Research shows that a number of factors affect training effectiveness. For example, training success is determined not...
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...32028 Published Online April 2013 (http://www.scirp.org/journal/ajibm) 229 Organizational Structure: Influencing Factors and Impact on a Firm Quangyen Tran1,2, Yezhuang Tian1 School of Management, Harbin Institute of Technology, Harbin, China; 2National Economics University, Hanoi, Vietnam. Email: yentq@neu.edu.vn Received November 3rd, 2012; revised December 17th, 2012; accepted January 18th, 2013 Copyright © 2013 Quangyen Tran, Yezhuang Tian. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. 1 ABSTRACT The influence of certain factors on organizational structure has been in researchers’ focus for years, together with their impact on the overall organizational efficiency. Many of these factors are from the environment where traditional view commonly divided into internal and external factors. This paper presents the findings of a study to evaluate the influencing factors and impact on organizational structure of a sample of firms located in Hanoi, Vietnam. Structured questionnaires were administered with respect to these factors. The variables studied were identified from among the factors considered in contingency theory and by incorporating elements of the strategic choice approach. After grouping the variables into two factors (related to external and internal respectively), the results revealed three groups...
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...Impact of Work Life Balance on Employees Performance of Public Sector Organizations of Pakistan ABSTRACT The purpose of this study is identification of work life balance (WLB) dimensions which significantly contribute in enhancing the performance of the employees of the public sector organizations (PSOs) of Pakistan. This study has identified six dimensions of work life balance: organizational commitment, employee wellbeing, work family conflict, decision authority, care for family demands and job stress. The views of 131 public sector employees working at different tiers were collected to identify the impact of work life balance on employee’s performance in public sector organizations of Pakistan. Non-probability convenience sampling technique was used for drawing samples from population. Descriptive statistics, correlation and regression analysis were used to analyze the data. This study indicates that a statistically significant positive relationship exist between each of identified dimension of work life balance as each of the dimension if catered for, help in enhancing the performance of the employees in PSOs. Importance of employee’s wellbeing and care for family demands as key dimension of work life balance is also emphasized by this study. Consequently this study contributes in providing guidelines to introduce various dimensions of WLB to enhance employee’s performance in PSOs of Pakistan. Keywords: WLB, employee’s performance, public sector...
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...MARKETING RESEARCH PROJECT REPORT ON THE IMPACT OF GENDER DIFFRENCES ON JOB SATISFACTION, MENTAL HEALTH AND OCCUPATIONAL STRESS AMONG BANKING EMPLOYEES (Submitted In Partial Fulfillment of the course Marketing Research) Submitted To: | Submitted By: | Dr Shalini Trivedi, Assistant Professor, Department of Economics, Amity Business School, Amity University. | Disha Arora B-39Harpreet Kaur B-34Mansi Nigam B-30Payal Saxena B 28Shobhna Swati B-32 | | | Amity Business School, Amity University Declaration I hereby declare that the project work entitled “THE IMPACT OF GENDER DIFFRENCES ON JOB SATISFACTION, MENTAL HEALTH AND OCCUPATIONAL STRESS AMONG BANKING EMPLOYEES” submitted to the Amity University, NOIDA, is a record of an original work done by me under the guidance of Ms. SHALINI TRIVEDI, Assistant Professor, Department of Economics, Amity Business School, Amity University, and this project work is submitted in the partial fulfillment of the requirements for the award of the degree of Master of Business Administration. The results embodied in this thesis have not...
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...relationship between transformational leadership and its effect on the employee’s positive self-esteem and organisational commitment. The presentation of the most important observations and insights in this report are based on the information gathered from a questionnaire. The questionnaire was administered and completed by the chosen work group of employees constituting a sample of ninety three individuals. As prior research and analysis in this field was limited to a generic employee group it was decided to further contribute to this field by investigating the differences in responses between male and female respondents. A literature review was conducted to assess and present the relationship between transformational leadership and the effect on employee’s self-esteem and organisational commitment. The impact of transformational leadership on the sample group has been assessed through statistical analyses of the extracted data (from the survey). The interaction between the following constructs were investigated: * Transformational leadership on positive self-esteem Results determined a poor correlation * Transformational leadership on organisational commitment Results found a marginal impact * Positive self-esteem on organisational commitment Results found a medium correlation * Transformational leadership on organisational commitment, with the mediating effect of positive self-esteem Results determined the greatest impact from this scenario Table of...
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...permanent employees on the last day of the previous reported period. Five reasons due to which employees leave organizations: 1. The most common reason why employees leave a certain organization is that they see better opportunity elsewhere. Man has a growing desire to own more things and better pay can give them this. Apart from that, they are compelled to look for better pay because of financial needs. 2. Another reason could be that the employees are not happy with the organization. There are cases when employees leave the company even if they offer competitive salaries. This is because of the organization itself. The employee does not approve of the management style and they are unhappy with the culture of the organization. These factors can cause employees to say goodbye to the organization. 3. There are also cases when the employees leave because of their fellow employees or his superiors. Clashes of personalities are common in the workplace. When an employee can no longer stand the tension in the workplace, he may opt to leave the organization. It does not matter if he finally got his dream job or receiving a generous paycheck. If he no longer has peace of mind, he will look for another job. 4. It is man's...
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...Re-examination of Herzberg’s Two-Factor Theory of Motivation in the Korean Army foodservice operations by Sungmin Hyun A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Major: Foodservice and Lodging Management Program of Study Committee: Haemoon Oh, Co-major Professor Robert H. Bosselman, Co-major Professor Miyoung Jeong Mack C Shelley Iowa State University Ames, Iowa 2009 UMI Number: 1464349 INFORMATION TO USERS The quality of this reproduction is dependent upon the quality of the copy submitted. Broken or indistinct print, colored or poor quality illustrations and photographs, print bleed-through, substandard margins, and improper alignment can adversely affect reproduction. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if unauthorized copyright material had to be removed, a note will indicate the deletion. ______________________________________________________________ UMI Microform 1464349 Copyright 2009 by ProQuest LLC All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. _______________________________________________________________ ProQuest LLC 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, MI 48106-1346 ii TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES ABSTRACT CHAPTER 1. INTRODUCTION 1.1 Introduction...
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...permanent employees on the last day of the previous reported period. Five reasons due to which employees leave organizations: 1. The most common reason why employees leave a certain organization is that they see better opportunity elsewhere. Man has a growing desire to own more things and better pay can give them this. Apart from that, they are compelled to look for better pay because of financial needs. 2. Another reason could be that the employees are not happy with the organization. There are cases when employees leave the company even if they offer competitive salaries. This is because of the organization itself. The employee does not approve of the management style and they are unhappy with the culture of the organization. These factors can cause employees to say goodbye to the organization. 3. There are also cases when the employees leave because of their fellow employees or his superiors. Clashes of personalities are common in the workplace. When an employee can no longer stand the tension in the workplace, he may opt to leave the organization. It does not matter if he finally got his dream job or receiving a generous paycheck. If he no longer has peace of mind, he will look for another job. 4. It is man's...
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...Factors Influencing the Job Satisfaction of Expatriates in Dubai SUBMITTED BY: - AABHAS RASTOGI (11 DCP 053) - ABHAY GAHLOT (11 DCP 054) - ABHISHEK GUPTA (11 DCP 055) - ADESHWAR RAJA (11 DCP 056) - ADITI ANIL KUMAR SANGANERIA (11 DCP 057) - AKSHAY PRASAD (11 DCP 058) - AKANKSHA GUPTA (11 DCP 059) ABSTRACT This paper aims at revealing the various factors influencing the job satisfaction of employees in the Middle East especially in Dubai. After identifying the various factors, the most important factors are ranked according to the importance as felt by the respondents. The study assumes significance as Dubai has been the economic and is growing to become the financial capital of the world. This paper applies the Factor Analysis technique on a sample of 75 respondents from different companies across varied industries from Dubai. The result shows 11 attributes being condensed to 4 comprehensive factors. The results show that people with different demography such as age and gender have different priorities on the factors and assign different weight ages to them. Results of this research present benchmarks that should be kept in mind by the employers in Dubai to ensure that job satisfaction is on the rise and the attrition rate is on the fall. Research limitations/Implications: Future studies could elaborate more on the demographic factors of the employees such as the Monthly Income, Nationality, Family background and many more...
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...de rship a S tudy of BankingS e c tor in S a udi A ra bia Abstract This is a study of Transformational Leadership and its relationship with job satisfaction & rganizational commitment o among the employees of banking sector. This study was carried out in Jeddah, commercial city of Kingdome of Saudi Arabia. The a research concentrated on four commercial banks that re Al Bilad a Bank, AL Rajhi Bank, Riyad Bank and SABB. 300 questionnaires were circulated to employees of anks operating in Jeddah. Full-time bank b employees mostly working as trainee officers were our targeted p opulation. The questionnaire consisted of 38 items, divided into four categories; transformational eadership, overall job satisfaction, l organizational commitment and turnover intentions. Primary resources ere used for collecting data in order to carry out research w work. Multifactor leadership questionnaire eveloped by Bruce d &Avolio (2009) was used to measure the respondents’ perception about the transformational eadership. l By: Ayman Ali Al-Motawa Student Number: 1500140 Bus 633 Presented to: Dr-Asif Salam Transformational Leadership A Study of Banking Sector in Saudi Arabia Dr. Adil Zia H I. Introduction Uman resource is an important and indispensable factor for every organization. It is important to run an organization smoothly, effectively and efficiently (Mosadragh, 2013). Every success of an organization depends directly or indirectly...
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