...Memo To: Harrison Corporation From: Date: October 25, 2010 Re: Recruitment and Selection Strategy/Rewards and Compensation Memo Introduction Harrison Corporation is a global leader in producing office supplies with plans to expand the business to Central America. The global aspect of the organization stands on its foundation of providing excellent customer service, which does not always come easy. Providing excellent customer service as an organization entails excellent customer service skills at the individual level of all personnel, senior and new employees alike. To continue building on the factor of providing excellent customer service, this memorandum will outline certain key aspects including key qualifications for personnel and a proposed recruitment strategy. In addition, this memorandum reviews how candidates will be attracted to join the Harrison Corporation, how the selection process will be handled, and any incentives offered to promote excellent productivity and customer service. Key Qualifications In any organization, hiring the proper personnel ensures common goals are carried out to full potential and prevents many unnecessary problems. Staffing an organization involves more than simply hiring any applicant. When selecting the right personnel, there are key qualifications that must be present. The following will discuss key qualifications for a person filling the Customer Service Specialist (CSS) position. Customer service is an integral...
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...concepts. Key stakeholders in the organization will be identified along with the establishment of strategic end-state goals that will help guide improvements at Riordan Manufacturing. Major gaps in Riordan Manufacturing’s process will be analyzed using a standard gap analysis approach with accompanied alternative solutions that have a long-term focus. An optimal solution will be identified along with an implementation plan with meaningful end-state goals that support the vision of the organization. Situation Analysis Issue and Opportunity Identification Riordan Manufacturing has developed various processes and procedures to manage the business. The organization maintains a heavy focus on research and development with a strong sales force to help distribute the various products. Manufacturing plants are situated in Pontiac, Michigan; Albany, Georgia; and Hangzhou, China with the corporate headquarters in San Jose, California. With rapid growth and expansion Riordan Manufacturing has begun to experience issues that will impact organizational goals and strategic plans. The key issues affecting the organization center on employee motivation, employee...
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...University of Phoenix BUS/475 Phillip Cram March 29, 2010 Developing a strategic plan is imperative for any business. Part of the strategic planning process is creating objectives that will help an organization reach their long-term goals. For this to occur, senior management must use a balanced scorecard that will enable them to focus on their strengths, weaknesses, opportunities, threats, and trends within their industry. The Body Shop is a leader in the skincare industry because this organization’s strategic plan centers on their mission statement. However, as all businesses, The Body Shop creates objectives that help strengthen their market, while maintaining their goals. This is the basis for sound strategic planning, and this is why The Body Shop is the leader in the skincare industry. Shareholder value or financial perspective To improve shareholder value or financial positioning, senior management believes it is time to expand globally, and the first area is market share. According to research, the European population is growing and health and skincare awareness is increasing in these regions. Marketing will research different segments of the European market, such as geographic, social, and the behavioral environment, and profile those segments into categories. Once this is completed, marketing will create a strategy that entails extending the product line, increase direct and indirect sales, and broaden the organization’s target market. The next goal is...
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...Coca-Cola (China), Key Success Factors Analysis [pic][pic][pic] Coca-Cola company from its inception in 1886, has been its delicious carbonated beverage products has swept the world, after enduring 117 years. Coca-Cola entered China in 1927, for some reason after the withdrawal of return to China in 1979, and set up a Coca-Cola (China) Limited. Now Coca-Cola (China) Co., Ltd. has become China's largest beverage joint venture, each of the taxes turned over to the country reached three billion yuan. 20 years, Coca-Cola (China) Co., Ltd. has achieved excellent results, has become a pioneer leader in soft drink sales market is regarded as specimens of the same industry and model. Coca-Cola Company is able to do in China, made such a huge success? Through the Coca-Cola (China) Beverages companies personal work experience, I am deeply aware of: Coca-Cola Company is not only a brand to create a company, but also a base for training and practice, is fast moving consumer goods industry, 'Whampoa Military Academy'. It seeks to create all the conditions for their employees to play the staff expertise to develop the skills of employees, and tap the potential of employees, truly make the best use. Coca-Cola Company is the culture of the achievements of these talented of the brand. Therefore we can say is unique and effective human resources strategy for making Coca-Cola Company to create a spectacular performance, becoming the world's No...
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...Fine Foods Introduction Kudler Fine Foods is a food store situated in the San Diego metropolitan area. Its stores are located at different locations of California. The main focus of the store is to have profit maximization by providing quality products at appropriate prices in comparison of the competitors. The company also wants to provide maximum satisfaction to its customers. Through this objective, the store wants to have major growth. The company currently wishes to enlarge its services by attaining perfection in the efficiency of its operations and due to this company’s management wants me to restructure my team by adopting and developing different measures and plans. Here, I will develop a proposal for the company that will entail recommendations and justifications to upper management in concern to the job descriptions and qualifications for five new positions, a training program to introduce and enhance the skills and qualifications of new and current employees, methods for evaluating employee and team performance, including a progressive discipline process, challenges of the team performance evaluation, incentives and benefits packages, strategies for managing employees’ career development, like promotions, educational opportunities, accommodations for diversity and so on and a fair and appropriate compensation plan. Job Descriptions and Qualifications for Five New Positions Subsequent are the additional new positions on which personnel’s...
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...and Opportunity Identification – Total reward system The current reward system is barely based on performance, instead recognizing cost-of-living increases, seniority and position. Faced with declining morale and work ethic, Riordan managers have been pressuring the CEO to "do something" about the rewards system. Riordan’s employees comprise three major demographic groups. Baby boomers make up the bulk of the managerial and about half of the manufacturing staff; GenXers make up the majority of the professional staff, as well as some of the manufacturing staff; and the GenY contingent are the newest hires, found primarily in manufacturing, engineering and IT. These three groups have radically different perspectives on rewards and motivation, valuing everything from interesting work to bigger paychecks. Stakeholder...
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... | | |Managing Conflict | | |Matching Structure with Strategy | | |Restructuring, Reengineering, and E-Engineering | | |Linking Performance and Pay to Strategies | | |Managing Resistance to Change | | |Creating a Strategy-Supportive Culture | | |Production/Operations Concerns When Implementing Strategies | | |Human Resource Concerns When Implementing Strategies | CHAPTER OBJECTIVES After studying this chapter, you should be able to do the following: |1. |Explain why strategy implementation is more difficult than strategy...
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...Management is trying to assess whether a similar system currently used in TI could be use in HHE’s system. Analysis of the current system in TI-OST system was being made through its different stages. Moreover, the imcentive compensation system of TI was also reviewed for its appropriateness in HHE. Case Context . Texas Instruments was a multinational corporation based in the US, producing a wide variety of products, especially in the electronics industry. It also maintained facilities in Canada, Latin America, Europe, Australia and Far East. Since 1946, the company’s sales had grown an average of 24% per year. Electronics industry was expected to boom in 1980s and sales were expecting to increase significantly. However, prices are also expected to lower down due to competition. Given the above scenario, inventories are expected to drop dramatically and would require a write-down in inventory valuation. Therefore, there was a basic conflict between production and innovation or research expenses versus production expenses. Growth on Texas Instruments was based on innovation as opposed to acquisitions. TI had been a technologically based company throughout its history. They further believed that innovation was necessary not only in the creation of improved products but also in the method of developing and marketing such products. This belief eventually led to the development of the OST system. Paul Elmer, VP for corporate planning at HHE was trying to understand the various systems...
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...Organizational Culture & Structure Techniques for Motivation Effective Work Groups & Teams Decision Making & Communication Leadership Diversity & Training, Empowerment Change & Development Conclusion Mount Cedar Technologies, Inc. A Case Study in Designing a High Performance Organization Introduction Mount Cedar Technologies, Inc., aka Cedar Tech, is an IT infrastructure integrator specializing in hardware and software products, storage and security solutions, and technical services to Enterprise, Small and Medium Businesses, and to Government, Educational, and Medical Institutes. Cedar Tech is located in Los Angeles, California and was founded in August 1995 by John Curtis and Frank Mathew who were longtime friends and classmates. The company was originally an importer and distributer of computer cables, audio/video cables, surge protectors, and a host of computer accessories. In the fall of 1998, Cedar Tech added new products to its offering when it became a provider of third party technology, including hardware, software, and services to corporate customers. Its new product offerings included computer and networking accessories, computers, peripherals, printers, displays, printer consumables and software. Cedar Tech evolved again in March of 2000 when it acquired Denta Solutions of Los Angeles, a small solutions provider, specializing in IT storage. Cedar Tech has rapidly grown from 6 employees...
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...CHAPTER 12 INCENTIVE SYSTEMS Questions, Exercises, Problems, and Cases: Answers and Solutions 1. See text or glossary at the end of the book. 2. The major characteristics of divisional compensation plans include: cash bonuses and profit sharing plans based on short-term performance, deferred compensation incentives for long-term performance, and special awards for particular actions or extraordinary performance. 3. Expectancy theory holds the view that people will act in ways that they expect will provide them with the rewards that they desire and prevent the penalties that they want to avoid. 4. Intrinsic rewards come from within the individual, whereas extrinsic rewards come from outside the individual. Intrinsic rewards include the sense of satisfaction from doing a good job or the satisfaction of doing a good deed. Extrinsic rewards include pay, promotions, praise from one’s boss, and praise from a customer. 5. The four basic perspectives of the balanced scorecard are (1) the learning and growth perspective, (2) the internal business process and production perspective, (3) the customer perspective and (4) the financial perspective. 6. Fraudulent financial reporting is intentional conduct that results in materially misleading financial statements. The two key concepts in the definition of fraudulent financial reporting are (1) the conduct must be intentional or reckless, and (2) the misstatement must be material to...
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...A GUEST LECTURE ON HRD AND PERSONNEL MANAGEMENT By P.B.S. KUMAR B.Sc.MA(PM),MA(Ind.Eco.),MBA(HR),BGL,DLL,PGDIRPM A BRIEF NOTES ON HRD IN INDIA STRATEGIC OVERVIEW Human resources can be viewed as the same of knowledge, skills, attitudes, commitment values and the like of people of an organization. Development is acquisition of capabilities that are needed to do the present job, or the future expected job. Human Resource Development is a positive concept in human resource management. The purpose of Human Resource Development is to enhance an employee’s capacity to successfully handle greater responsibilities, through formal or informal means. Any effective HRD programme must satisfy the needs of an organization. To this end, management must outline the needs of the organization and convert them into objectives with a view to formulate a workable programme. The purpose of this chapter is to help the student understand the basic concepts, principles and practices of HRD. INTRODUCTION; People are the real assets of an organization. If treated well, they can take organizations to commanding heights. Two plus two could be four or even ten. Organisation are generally, driven by a set of predetermined goals. They employ physical, financial and human resources in order to achieve the goals. These goals have no meaning unless people understand the underlying philosophy, translate them into concrete action plans and pur ktheir heart while realizing the targets. Organisation,...
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...NAME: RAHUL SHAH ID: 12122 SUBJECT: HRM531A PROFESSOR: DR PAUL CHAO HOMEWORK NO.: 1 HUMAN RESOURCE MANAGEMENT Design and implement of formal system in an organization to manage human talent for accomplishing organizational goal. Functions: The role of human resource management is to plan, develop, and administer policies and programmes designed to make expeditious use of an organisation’s human resources. It is that part of management which is concerned with the people at work and with their relationship within an enterprise. Its objectives are: Effective utilisation of human resources; Desirable working relationships among all members of the organisation; and Maximum individual development. The major functional areas in human resource management are: Planning, Staffing, Employee development, and Employee maintenance. These four areas and their related functions share the common objective of an adequate number of competent employees with the skills, abilities, knowledge, and experience needed for further organisational goals. Although each human resource function can be assigned to one of the four areas of personnel responsibility, some functions serve a variety of purposes. For example, performance appraisal measures serve to stimulate and guide employee development as well as salary administration purposes. Thecompensation function facilitates retention of employees and also serves to attract potential employees to the organisation. A brief...
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...MANAGEMENT STRATEGY Strategy: formulation of organizational missions, goals, objectives and actions plans (how the organization intends to achieve its goals Mintzberg’s 5 P’s of Strategy: i. Plan: intended course of action a firm has selected to deal with a situation ii. Purpose: consistent stream of action that sometimes are the result of a deliberate plan and sometimes the result of emergent actions based on reactions to environmental changes or shifting of assumptions iii. Ploy: specific manoeuvre at the tactical level with a short time horizon iv. Position: the location of an organization relative to its competitors and other environmental factors v. Perspective: gestalt or personality of the organization HR Planning Notebook 1.1 – Description of Strategy Strategy: declaration of intent (considered as both plan and purpose) Strategic Intent: tangible corporate goal; point of view about the competitive positions a company hopes to build over a decade Strategy Formulation: entire process of conceptualizing the mission of an organization, identifying the strategy, and developing long-range performance goals Strategy Implementation: activities that ees and managers of an organization undertake to enact the strategic plan and achieve the performance goals Objectives: the end, the goals Plans: product of strategy, the means to the end Strategic Plan: written statement that outlines the future goals of an organization, including long-term performance...
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...Japan, Shanghai, Shenzhen and the United States, North Carolina, Raleigh (Production base and assembly facilities: Beijing, Shanghai, Huiyang and Shenzhen; India's Pontiac Lee (Pondicherry,); Monterrey, Mexico (Monterrey,); the United States Greensboro (in Greensboro); and in the global contract manufacturing and OEM Lenovo is the world's second largest PC maker and markets the ThinkPad line of notebook PCs and ThinkCentre line of desktops. These brands became part of Lenovo's offerings after its 2005 acquisition of IBM's personal computer business. Lenovo also sells the IdeaPad line of notebook computers. Lenovo markets its products directly to consumers, small to medium size businesses, and large enterprises, as well as through online sales, company-owned stores, chain retailers, and major technology distributors and vendors. 1.Joint ventures, mergers and acquisitions Lenovo made its acquisition of IBM's personal computer business amid a backlash in Congress against Chinese companies trying to purchase American businesses. Chinese oil company CNOOC abandoned its attempt to buy Unocal and appliance maker Haier Group ended its efforts to acquire Maytag. Lenovo has moved its global headquarters to Purchase, New York and kept most of its...
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...Compensation is viewed differently from different groups of people. The definition of it will change depending on the perspective of a manager, employee, and stockholders. Compensation management is an employer’s behavior that creates internally and externally competitive practices to pay employees (Milkovich, Newman, & Gerhart, 2014). Marriott International Inc. is a well-known hospitality company with about 3,800 properties that serves customers around the world. The company has been on the 100 Best Companies to Work For list every year since its creation in 1998. According to CNN money website in 2013 it was ranked number 64. The company is headquartered in Bethesda Maryland. Their 2013 Annual Report has not been published yet, but based on the 2012 Annual Report, their revenue was over $12 billion (www.money.cnn.com, 2013). According to 2012 Annual Report their goal is to offer their associates fair treatment and opportunities for personal and professional growth. Keeping employees happy will ensure their reputation for excellent customer service and satisfaction therefore, the company is constantly seeking creative ways to reach its goals. The organization’s vision is to be the number one hospitability company in the world. Their core values include: putting people first, dedication for customer satisfaction, how to do business and serve the world (www.investor.com, 2014) For global organizations like Marriott, compensation can be challenging. In this paper...
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