DIGITAL IND IA

Presentation-I

Digital India
A programme to transform India into a digitally empowered society and knowledge economy

DIGITAL IND IA

What is Digital India?
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Digital India is a Programme to prepare India for a knowledge future.
The focus is on being transformative – to realize IT + IT = IT
The focus is on making technology central to enabling change.
It is an Umbrella Programme – covering many departments.
 It weaves together a large number of ideas and thoughts into a single, comprehensive vision so that each of them is seen as part of a larger goal.
 Each individual element stands on its own. But is also part of the larger picture.
 It is coordinated by DeitY, implemented by the entire government – both at the Centre and State.
 The weaving together makes the Mission transformative in totality

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The Programme:
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Pulls together many existing schemes.
These schemes will be restructured and re-focused.
They will be implemented in a synchronized manner.
Many elements are only process improvements with minimal cost.

The common branding of programmes as Digital India highlights their transformative impact.

DIGITAL IND IA

Vision of Digital India
Centered on 3 Key Areas
•

Digital Infrastructure as a Utility to Every Citizen

•

Governance & Services on Demand

•

Digital Empowerment of Citizens

DIGITAL IND IA

Vision Area 1: Infrastructure as a Utility to Every Citizen
• High speed internet as a core utility
• Cradle to grave digital identity -unique, lifelong, online, authenticable • Mobile phone & Bank account enabling participation in digital & financial space
• Easy access to a Common Service Centre
• Shareable private space on a public cloud
• Safe and secure Cyber-space

DIGITAL IND IA

Vision Area 2: Governance & Services On Demand
• Seamlessly integrated across departments or jurisdictions
• Services available in real time from online &mobile platform
• All citizen documents to be available on the cloud – citizen not required to provide copies etc.
• Services digitally transformed for improving Ease of Doing
Business
• Making financial transactions electronic & cashless
• Leveraging GIS for decision support systems & development

DIGITAL IND IA

Vision Area 3: Digital Empowerment of Citizens
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Universal Digital Literacy
Universally accessible digital resources
All documents/ certificates to be available on cloud
Availability of digital resources / services in Indian languages
Collaborative digital platforms for participative governance
Portability of all entitlements through cloud

DIGITAL IND IA

Nine Pillars of Digital India
Electronics Manufacturing

4. E-Governance –

7. Electronics
Manufacturing –

1. Broadband
Highways

Reforming government through Technology

2. Universal Access to Mobile
Connectivity

5. eKranti –
Electronic delivery of services 8. IT for Jobs

3. Public Internet
Access Programme

6. Information for All

9. Early Harvest
Programmes

Target NET ZERO Imports

DIGITAL IND IA

Pillar 1. Broadband Highways
Broadband for all
Rural

Broadband for all
Urban
National
Information
Infrastructure

• Coverage: 250,000 GP
• Timeline: December 2016
• CAPEX: Rs 32,000 Cr
• Nodal Dept: DoT

• Virtual Network Operators for service delivery. • Mandate communication infrastructure in new urban development and buildings.

• Coverage: Nationwide
• Timeline: March 2017
• Cost: Rs 15,686 Cr
• Nodal Dept: DeitY

1yr: 50,000 GP
2yr: 100,000 GP
3yr: 100,000 GP

Changes in Rules to facilitate. Integration of SWAN,
NKN, NOFN. To be implemented in 2 years DIGITAL IND IA

Pillar 2. Universal Access to Mobile connectivity

• Coverage: Remaining uncovered villages (~
Universal Access to 42,300 villages) mobile • Timeline: FY 2014-18 connectivity • Cost: Rs 16,000 Cr
• Nodal Dept: DoT

Ongoing Programme
Increased network penetration & coverage of gaps

DIGITAL IND IA

Pillar 3. Public Internet Access Programme – National Rural Internet Mission
• Coverage: 2,50,000 villages (now 130,000)
• Timeline: 3 Years - March 2017 made viable, multi- • Cost: Rs 4750 Cr functional end-points • Nodal Agency: DeitY

CSCs –

Ongoing Programme
Reach of Govt. services to all GPs

for service delivery

Post Offices to become
Multi-Service Centres

• Coverage: 1,50,000 Post Offices
• Timeline: 2 Years
• Nodal Agency: D/o Posts

This should be long term vision for POs

DIGITAL IND IA

Pillar 4. e-Governance: Reforming Government through Technology
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Government Business Process Re-engineering using IT to improve transactions • Form Simplification, reduction
• Online applications and tracking, Interface between departments
• Use of online repositories e.g. school certificates, voter ID cards, etc.
• Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI

 Electronic Databases – all databases and information to be electronic, not manual
 Workflow automation inside government
 Public Grievance Redressal - using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements

 To be implemented across government - critical for transformation.

DIGITAL IND IA

Pillar 5. eKranti - Electronic Delivery of Services
 Technology for Education – e-Education
• All Schools connected with broadband
• Free wi-fi in all schools (250,000)
• Digital Literacy program
• MOOCs – develop pilot Massive Online
Open Courses
 Technology for Health – e-Healthcare
• Online medical consultation
• Online medical records
• Online medicine supply
• Pan-India exchange for patient information
• Pilots – 2015; Full coverage in 3 years
 Technology for Planning
• GIS based decision making
• National GIS Mission Mode Project

 Technology for Farmers
• Real time price information
• Online ordering of inputs
• Online cash, loan, relief payment with mobile banking  Technology for Security
• Mobile Emergency Services
 Technology for Financial Inclusion
• Mobile Banking
• Micro-ATM program
• CSCs/ Post Offices
 Technology for Justice
• e-Courts, e-Police, e-Jails, e-Prosecution
 Technology for Security
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National Cyber Security Co-ordination Center

Ongoing Programme (NeGP) – will be revamped to cover these elements

DIGITAL IND IA

Pillar 6. Information for All
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Online Hosting of Information & documents
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Citizens have open, easy access to information
Open data platform

Government pro-actively engages through social media and web based platforms to inform citizens
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MyGov.in

 2-way communication between citizens and government
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Online messaging to citizens on special occasions/programs

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Largely utilise existing infrastructure – limited additional resources needed DIGITAL IND IA

Pillar 7. Electronics Manufacturing
Target NET ZERO IMPORTS by 2020
 Target NET ZERO Imports is a striking demonstration of intent
 Ambitious goal which requires coordinated action on many fronts
 Taxation, Incentives
 Economies of Scale, Eliminate cost disadvantages
 Focused areas – Big Ticket Items
 FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical
Electronics, Smart Energy meters, Smart cards, micro-ATMs
 Incubators, clusters
 Skill development
 Government procurement

 There are many ongoing programs which will be fine-tuned.
 Existing Structures inadequate to handle this goal. Need strengthening.

DIGITAL IND IA

Pillar 8. IT for Jobs
Train people in smaller towns & villages for IT sector jobs

IT/ITES in NE

• Coverage: 1 Crore students
• Timeline: 5 years
• Cost: Rs 200 Cr for weaker sections
• Nodal Agency: DeitY

• Scope: Setting up of BPO per NE State
• Coverage: NE States
• Nodal Agency: DeitY

Train Service Delivery Agents • Coverage: 3,00,000 to run viable businesses
• Timeline: 2 Years delivering IT services
• Nodal Agency: DeitY
Telecom service providers to • Coverage: 5,00,000 train rural workforce to cater • Timeline: 5 Years to their own needs
• Nodal Agency: DoT

New Scheme
IT ready workforce ICT enabled growth in NE

Ongoing
Skilled VLEs and
Viable CSCs

Telecom ready workforce DIGITAL IND IA

Pillar 9. Early Harvest Programmes
IT platform for messages

Government Greetings to be e-Greetings

Biometric attendance

• Coverage: Elected representatives, All Govt employees
• 1.36 Cr mobiles and 22 Lakh emails
• Mass Messaging Application developed

• Basket of e-Greetings templates available
• Crowd sourcing of e-Greetings thru MyGov
• e-Greetings Portal ready by 14 August 2014

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Targeted Mass messaging since
July 14

1st e-Greeting from PM on 15th
Aug 2014

Coverage: All Central Govt. Offices in Delhi
Operational in DeitY & Initiated in Urban Development
To be completed
On-boarding started in other depts by Oct 2014
Procurement of devices – tender issued

DIGITAL IND IA

Pillar 9. Early Harvest Programmes
Wi-fi in All Universities

Secure email within government Standardize government email design

• Scope: All universities on NKN
• 400 additional Universities
• Cost: Rs 790 Cr

• Phase I upgradation for 10 Lakh employees done
• Ph II for 50 Lakh employees by March 2015
• Cost: Rs 98 Cr

• Standardised templates under preparation

Approval - Oct 2014
Implementation
done by Dec 2015

Email to be primary mode of communication To be ready by
October 2014

DIGITAL IND IA

Pillar 9. Early Harvest Programmes
Public wifi hotspots
School Books to be eBooks SMS based weather information, disaster alerts National Portal for Lost
& Found children

• Coverage: Cities with pop > 1 Mill., tourist centres
• Nodal Agency: DoT/ MoUD

• Nodal Agency: MHRD/ DeitY

Digital Cities
Completed by Dec
2015
Completed by Mar
2015

• DeitY’s Mobile Seva Platform ready
• Nodal Agency: MoES (IMD) / MHA (NDMA)

In place by Dec
2014

• Nodal Agency: DeitY/ DoWCD

In place by Oct
2014

DIGITAL IND IA

Institutional Mechanisms at National Level

Monitoring Committee on Digital India
Digital India Advisory
Group
(Chaired by Minister CIT)

DeitY

Apex Committee
(Chaired by Cab Sec.)

CIO

Line Ministries

State Governments / UTs

DIGITAL IND IA

Composition of Monitoring Committee on Digital India
• Prime Minister – Chairman
• Finance Minister
• Minister of Communications & IT
• Minister of RD
• Minister of HRD
• Minister of Health
Special Invitees:
• Principal Secretary to PM
• Cabinet Secretary
• Secretaries of Expenditure, Planning, DoT and Posts
• Secretary, DeitY – Convener

DIGITAL IND IA
MINISTER
(Communications & IT)
SECRETARY
(DeitY)

Reorganisation of NIC

Addl. Secretary
(e-Gov)

Joint Secretary
(Electronics Hardware
Manufacturing)

CIOs in important Ministries

Joint Secretary
(Personnel, Admn. &
Industry Promotion S/W)

Addl. Secretary
(Digital India)

Electronic Manufacturing –
Target Net Zero Imports

Joint Secretary
(e-Gov)

Electronic Delivery of
Services - eKranti

Joint Secretary
(Infrastructure
Development)

Public Internet Access
Programme

Joint Secretary

Joint Secretary

(Capacity Building &
Digital Enablement of Citizens)

(IT applications in uncovered areas &
Process Re-engineering

Technology for Jobs
Information for All

E-Governance: Reforming
Government through
Technology

DIGITAL IND IA

Estimated Costs and Impacts
 Overall Costs of Digital India
~ Rs 100,000 Cr in ongoing schemes (only DeitY, DOT & not incl. those in other line Ministries)
~ Rs 13,000 Cr for new schemes & activities
 Impact of Digital India by 2019
• Broadband in 2.5 lakh villages, universal phone connectivity
• Net Zero Imports by 2020
• 400,000 Public Internet Access Points
• Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens
• Digital Inclusion: 1.7 Cr trained for IT, Telecom and Electronics Jobs
• Job creation: Direct 1.7 Cr. and Indirect at least 8.5 Cr.
• e-Governance & eServices: Across government
• India to be leader in IT use in services – health, education, banking
• Digitally empowered citizens – public cloud, internet access

DIGITAL IND IA

Challenges & Changes Needed
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Program on this scale never conceived
Each Pillar/program has own challenges
Human Resource Issues
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Financial Resource Issues
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NIC - not equipped for a fraction of this task (obsolesce) - needs revamping & restructuring
DeitY – needs program managers – at least 4 more officers at senior levels
Ministries – Need a Chief Information Officer / Chief Technology Officer (CIO/CTO)
 Could begin with CIOs 10 major Ministries
 Can be anyone – from within or outside government
 To be patterned as AS & FAs – dual reporting
Mostly structured around ongoing programs : Better focus, need some restructuring
Some others are process improvements or better utilisation of resources
A few new programs may be needed – particularly in Electronics manufacturing and Skill Development

Coordination Issues
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Program covers many other departments
Need commitment and effort
Leadership and support critical for success

DIGITAL IND IA

Revamping of MMPs: Common Application Software
 Common Application Software (CAS) for MMPs to be developed to avoid duplication and to bring standardization

 CAS to follow standards to ensure interoperability
 DeitY has notified 47 technical standards
 Open Standards shall be mandated for all applications
 Open Source Software to be used in CAS
 CAS shall publish Open APIs for sharing of data and ensuring interoperability  E-Authentication as needed for access

DIGITAL IND IA

Revamping of MMPs: CAS (Contd.)
 CAS to be hosted on the Cloud platform as SaaS
 CAS to be customizable and configurable as per states’/depts.’ requirements  Technical teams to support states in implementation of CAS
 Development of CAS being taken up in the following domains:
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Scholarships
PDS
Road Transport
Pensions (NSAP)
E-Courts

 States need to ensure creation of electronic databases for CAS
 Online repositories for all Govt. documents/certificates, citizens should not be required to produce them

DIGITAL IND IA

The New Sunrise
Opportunities in the growing
Electronic System Design and Manufacturing sector

Electronics Market in India
Burgeoning Needs, Emerging Opportunities

Demand & Production Trends for 2020
450.0

400
CAGR – 37%

400.0
Demand & Production

350.0
300.0
250.0
200.0

150.0

Demand CAGR – 24.4%

99.5

100.0
50.0

69.6

CAGR – 15%

32.5

0.0

2011-12

2012-13

2013-14

2014-15

2015-16

2016-17

2017-18

2018-19

2019-20

Year
Values in US$ Bil

Top 20 Priority Electronic Product Markets (2013)
Product
Mobile Phones
FPD TV
Notebooks
Desktops
Digital Camera
Inverters and UPS
Memory cards and
USB drives
4W EMS
LCD Monitors
Servers
Total of Top 10
Products

Revenue % of
Total

Revenue % of Total

Product

38.85%

Base Stations

1.61%

7.91%

Power Supplies
Set Top Box
Printers and FPDs
Routers/Switches

1.28%

Car Radio

1.02%

CFL
Energy Meters
Digital Instrument
Clusters
Smart Cards
Total of Top 20
Products

1.00%

5.54%
4.39%
2.73%
2.65%
2.46%
2.33%
2.02%
1.72%
70.60%

2013 Electronics Product TM
= $50.61 B

1.13%
1.06%
1.05%

0.66%
0.58%
0.52%
80.52%

Source: ISA and Frost & Sullivan

Electronics Manufacturing Clusters
Infrastructure Development
• Roads
• Power
• Water
• ETP’s
• Testing facilities
• Social Infrastructure

• Subsidy upto ~USD 10 mil per 100 acres of land
• Applicable to both Greenfield and Brownfield projects Subsidy of

50-75%

• Can be promoted by Government agency/private promoter Status on Electronics Manufacturing Clusters
Electronics Manufacturing Clusters in India – Present Status

IMT Rohtak(HSIIDC)
Bhiwadi (ELCINA EMC Pvt Ltd)
Gwalior (MPSEDC)
Jabalpur (MPSEDC) Adityapur,Jharkhand(AIADA)
Falta, West Bengal(WBEIDC)

Bhopal (MPSEDC)

Naihati, West Bengal(WEBEL)
Bhubaneshwar (Infovalley)

Indore (MPSEDC)
Aurangabad
Navi Mumbai

Pune

E City and Maheshwaram, Hyderabad
(APIIC)

Mysore (KIADB)
Mysore ESDM Cluster Pvt. Ltd.

Naya Raipur, Chattisgarh(CSIDC)
Proposed
Medak (Surana Solar
Power Custer)
Preliminary EMC Application submitted
Ananthapur, ELCINA - Raaga
Mayuri EMC

Bangalore (ELCIA)

Hosur (GMR)
Kochi (KINFRA)
Coimbatore (ADD Industrial Park)

Recommended for In-Principle approval
In-Principle approval received
Final Application under process
Approved

Support from the States/UTs

5

Marketing of EMCs approved

4

Provide external infrastructure for the implementation of approved EMCs

3

Single Window Clearance for EMCs

2

Send recommendations regarding proposals being formulated

1

Identify land for setting up Greenfield EMCs

Modified SIPS
Substantial CAPEX subsidy

• Reimbursement of CVD/excise for capital equipment in non-SEZ units
• Available for EMS companies. Threshold Rs 100 crores (~ USD 16 Million)

Subsidy of

20-25%

• Incentives available for 10 years from the date of approval Investment Proposals till date

Investment State and City-wise till date

Investment Allowance
Investment > Rs 25 crores

• Benefit available for 3 years i.e. for investments made upto 31.3.2017
• Over and above MSIPS

Allowance of

15%

Semiconductor Fab
FABs Coming Up in India

Greater Noida, near New Delhi

•90/65/45/28/22/20 nm
Prantij, near Gandhi Nagar, Gujarat

•40,000 WSPM

Preferential Market Access (PMA)

List of notified items
• Desktop PCs
• Tablet PCs
• Laptops
• Dot Matrix Printer
• LED Products
• Smart Cards
• 23 Telecom Products

• Preference to domestically manufactured electronic goods in Government procurement
• Extent of procurement from domestic manufacturers indicated in notifications. Mostly 50%
• States/UTs need to comply to this policy for all procurements made under Centrally funded projects.
• States/UTs may consider adopting the scheme in their own procurements.

Export Incentives

Export Incentives on FOB
Value

•Set top Boxes 5%
•Mobile Phones 2%

2-5%

MSME

Testing and Certification Costs

•Rs. 1 lakh /unit. % units/manufacturer for Indian
Standards

•Rs 1.25 lakh/unit for export standard

100% for 5 units

•Rs 10 lakh for preparing DPR for Electronics Cluster

Skill Development
Training Cost

75 / 100%

• Financial Assistance for 90,000 persons in four years. Eight States in Phase 1. Extension to other States under consideration.
• Courses approved by ESSC, TSSC and
NIELIT
• State level workshops to identify industry requirements through their implementation agencies for skill development of skilled/semi skilled work force.

Phase-I

Skill Development Details of the selected States /UTs

* 15,000 candidates in 5 levels (L1-L2: 3750; L3: 3750; L4: 5250; L5: 2250)

17

PhD in Electronics & IT/ITES

3000 PhDs

Over a period of 5 years

Support for
- full time fellowship support annually
- Part time PhD candidates would receive onetime incentive after successful completion.
• Infrastructure grant for up gradation of labs, equipment etc.@ 50% of the actual cost ceiling of
Rs. 5 lac/- per full time candidate under this scheme. The grant is one-time.
Approved PhD candidates in 2014-15:

Recommended in 1st AC Meeting

Status of PhD Scheme Academic Year 2014-2015

Status of PhD Scheme Academic Year 2014-2015
Recommended in 2nd AC Meeting

Total No. PhD candidates approved are : 198 full time and 17 part time

National Awards

National Awards
 Best In Innovation , IP to be born e out of
India
 Best in Exports
 Fastest growth in ESDM
 Fastest growth in MSME
 Best EMC
 Best Startup
 National Award for new companies established after ESDM policies
 National award for exemplary work(no cash)
Last date for formulation of State Level Committee
 31st May, 2014.
Last date for receiving the nominations from State Level
Committee (SLC ) to National Level Committee ( NLC)
 31st July 2014 extended to 30th September

• National Awards of worth Rs. 10 lacs, Rs. 5 lacs, to Rs.3 lac, Rs. 2-lac and special recognition to be given to companies in ESDM sector for various categories.
• State Level Committee Constitution received :
Chandigarh
Haryana
Karnataka
Jharkhand
Kerala

Telengana
Madhya Pradesh
Maharashtra
Nagaland
Tripura
West Bengal

Nomination for the awards received from SLC :
Madhya Pradesh and Telengana
Note : Information awaited from rest of states.

Mandating Safety Standards

Compulsory Registration

•

•

Allows Self registration

•

15 product categories

Electronics products notified under safety standards on October 3, 2012. Effective from Jan
2014

BIS accredited labs to test the goods. Scheme to support setting up new labs
Support in surveillance

•

Role of State Government
Implementation

6

•Skill Development Program- Conduct State Level workshops
•Implementing EMCs
•Surveillance support for standards implementation

5
4

Developing of capacity in colleges and universities for PhDs

3

Identify land for Electronic Manufacturing clusters

2
1

Setting up of Incubation Centers

Single window clearances in EMCs
Create a specific focused policy for attracting investment in Electronics

Electronics?
Think India !

www.deity.gov.in/esdm

Conference of State Ministers of Information Technology
Department of Telecommunications
Rita Teaotia
Additional Secretary

Digital India Vision
 To transform India into digitally empowered society and knowledge economy
 3 Pillars :
 Infrastructure as utility to every citizen;
 Governance and services on demand;
 Digital empowerment.

 Key action areas: Foundation rests on creating
Broadband highways, connectivity to every part of the country & affordability of devices

NOFN & GUN
• NOFN is a physical infrastructure from Block to GP
• GUN is creation of a service layer to ride on NOFN backbone for Government use
• GUN will connect Optical Fibre networks from District to Block with NOFN backbone.
• Connecting to Govt. cloud at District and NOFN at Block through installation of suitable electronics.
• Provide 10 Mbps connectivity at Gram Panchayat to deliver ePanchayat services
• Provide 10 Mbps connectivity on overhead fibre to two institutions viz. schools and hospitals to promote e-education and e-health
• Provide community Wi-Fi internet service at GPs so that entire community has access to high speed Broadband

Broadband Highway to Rural India

Banking agriculture Electricity distribution management e-Panchayat & R.D ee-health ee-education

ee-Governance

e-commerce

NOFN Status
• Tripartite MoU for free RoW between State, DoT &
BBNL for all States & Union Territories except Tamil
Nadu & Lakshdweep
• Procurement status:
– OF Cable – Purchase order issued for 1.8 lakh km.
– GPON equipment - APO issued for equipment for
1,00,000 GPs. Equipment under field trial. Delivery to start from Aug end 2014.
– PLB Duct - Order placed for 31,823 Km duct. Balance requirement under tendering
– Trenching & Duct laying - 3,935 km of trenching and duct laying and 1,828 km of OFC completed.

NOFN Roll out Plan
• 3- Phases
1,00,000 GPs
Next 1,00,000 GPs
Remaining 50,000 GPs

By 31.03.2015
By 31.03.2016
By 31.12.2016

• Phase-1: Tenders awarded & work started in
204 Blocks covering 6,839 GPs
• First 1000 GPs to be connected by Sept. 2014

BSNL:NOFN Phase-I
Dist – 12
GPs – 635
Dist – 22
GPs – 6145
Dist – 21
GPs –4227

Dist – 11
GPs – 1767

Dist – 33
GPs – 6816

Dist – 19
GPs – 1013

Dist – 72
GPs – 22036

Dist – 50
GPs – 10516

Dist – 38
GPs – 5202

Dist – 33
GPs –11520
Dist – 27
GPs – 1963

Dist – 30
GPs – 5631

Dist – 15
GPs – 987

Dist – 22
GPs – 2697

Dist – 3
GPs – 69

Railtel:NOFN Phase-I
Dist – 4
GPs – 447
Dist – 5
GPs – 589

Dist – 2
GPs – 246

Dist – 10
GPs – 5047
Dist – 4
GPs – 310
Dist – 8
GPs – 618
Dist – 1
GPs – 11

Dist – 2
GPs – 98

Dist – 1
GPs – 450

Dist – 8
GPs – 290

PGCIL:NOFN Phase-I
Dist – 5
GPs – 1302

Dist – 7
GPs – 1408
Dist – 16
GPs – 3291

Dist – 9
GPs – 8283

NOFN - Issues
• Implementation Issues
– Problems regarding RoW, Space at GPs & Power for NOFN equipment (250 W)
– Custodian to be nominated for NOFN node at GPs
– Strengthening Coordination – State level Committees to be set up to facilitate NOFN roll out & ensure timely oversight & troubleshooting for RoW & GP level coordination
– BBNL has posted officers at State level to function as nodal officers. • Utilisation Issues
– Readiness of state level services/apps & local content
– Availability of user devices at GP institutions
– Deployment of personnel & awareness programmes

Right of Way

Importance for future of communication

Broadband is the future of communication
• Faster Broadband speeds critically dependent on network of optical fibre (OF).
• OF transmission permits video, big data and cloud services. • Important to resolve Right-of-Way (RoW) issues to enable OF cable network.
• NOFN facilitated by free RoW permissions.

States/U.Ts requested to simplify and rationalise RoW for telecom OFC infrastructure

RoW clearances

Telecom cable infrastructure
Single window online RoW clearances
• Create standardised online mechanism for clearances

Time bound approvals
Rationalise RoW charges
• Section 12 of Indian Telegraph Act: Local authority charges to be limited to payment of any

expenses to which the authority would necessarily be put in consequence”

RoW charges
Principles

Demand for annual RoW charges not legally permissible Reasonable relationship between RoW charges and damage to road caused by laying of fibre
In practice, RoW charges levied range from free to Rs 1.27 crore per km.
NHAI has issued guidelines in August 2013 for free RoW with road berm to be restored to original condition by telecom service provider.

RoW

Other issues
Licensed
Urban Areas

• Provide for laying of optical fibre along with electricity, water and sewarage lines.
• Leave sites for mobile tower installation in planning.
• Consider provision of ducts for telecom cables during road construction Building byelaws

• Provide for internal telecom fittings in all buildings similar to electricity fittings. • National Building Code being amended to incorporate telecom infrastructure in buildings.

Data validation of uncovered villages
• Plan of Union Govt. to provide mobile connectivity to all villages which do not have mobile connectivity.
– Estimated 55,000 villages.

• Validation of data undertaken as per Census
2011.
• Names of uncovered villages would be sent to
States/UTs by September 10.
• Request to validate and revert by October 15.

Other issues
• Endeavour to facilitate provision of wi-fi services in public places in all cities with a population of more than 1 million and in tourist spots.
– States to identify public places.
– States through Urban Local Bodies to provide access points for provision of public wi-fi facilities.

• Village Public Telephones.
– VPTs have been installed in 5.82 lakh villages through BSNL.
– States/U.Ts to identify custodian for VPTs.

Thank You

e-Kranti: National e-Governance Plan
2.0
Next Wave in e-Governance
Transforming e-Governance for Transforming Governance
Dr. Rajendra Kumar, IAS
JS (e-Gov)
Department of Electronics and Information Technology
(DeitY)
26-08-2014

Agenda
 Overview of NeGP
 Status of DeitY’s Core Infrastructure Projects

 SWOT Analysis of NeGP
 Need for e-Kranti (NeGP 2.0)

 Principles of e-Kranti
 Way Forward

National e-Governance Plan (NeGP): Vision
“Make all Government services accessible to the COMMON MAN IN HIS LOCALITY,

through Common Service Delivery Outlets and ensure EFFICIENCY, TRANSPARENCY & RELIABILITY of such services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man”
May 2006

Core Infrastructure under NeGP
State Wide Area Network
40
35
30
25
20
15
10
5
0

30

36

33

31

25

State Data
Center
30
20

15

28
21
12

23

16

10

7

0
2010-11 2011-12 2012-13 2013-14 2014-15*
2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15*

SSDG and State Portal

Common Service Centers
No. of CSCs Rolled Out

Connectivity

1,60,000
1,35,598
1,20,651

1,40,000
1,20,000
95,710

1,00,000

80,669

80,000

69,574
57,482

60,000

43,464

40,000
20,000

99247
85,928

27,200
10,350
4,000

0
2007-08

2008-09

2009-10

2010-11

2011-12

Jun-2014

30
25
20
15
10
5
0

25
20
11

1

4

2010-11 2011-12 2012-13 2013-14 2014-15*

* Target

Strengths

Weaknesses

 General Awareness on eGovernance
 24 out of 31 MMPs gone live
 Basic IT Infrastructure available
 Significant increase in political support
 Catalyzed movement towards citizen right on time bound delivery of services
 Supplemented various eGov projects

 Lack of attainment in desired impact
 Significant time overruns
 Weak Standards and interoperability
 Low degree of process-reengineering
 Lack of mission approach on implementation  Weak monitoring & evaluation system
 Problem of last mile connectivity
 Sub optimal use of Core IT Infra

NeGP

Opportunities
 Huge advancements in the Technology
 Advent of the Cloud
 New business models
 Capacity Building
 Radical process re-engineering
 Strong international presence

Threats
 Losing appeal for Transformation
 Obsolete or inefficient eGov Projects
 A large number of islands of IT activity
 Competition from other countries
 India could lose the opportunity to leapfrog in the quality and nature of citizen services offered through eGov

Why NeGP 2.0?

(1/2)

o For enhancing portfolio of citizen centric services o Current Portfolio of MMPs does not cover all citizen centric services o Long gestation period of MMPs (Health, Education, e-Posts) o Desirability of optimum usage of core infrastructure o SDC – 23/33, SWAN – 33/36, SSDG – 20/36, CSCs –
135,598
o Fully established MSDG, NSDG and Payment Gateway o Current average utilization of assets is about 50 % o For rapid replication and integration of eGov applications o Lack of integrated services o Lack of end to end automation o Lack of interoperability among exiting eGov applications o Lack of replication of successful eGov applications across

Why NeGP 2.0?

(2/2)

o Need to exploit Emerging Technologies o Cloud o Mobile Platform- Smart phones, Tablets o In-Memory Database o Software Defined Network (SDN) o Big Data Analytics o Avoid risk of obsolescence o Need for introducing more agile implementation models

Need for Redefining NeGP o Incremental approach Vs. Transformational

approach o Consequence of SWOT Analysis o New Image o New Priorities o Global Leadership

NeGP 2.0 (e-Kranti)
Principles
o Transformation and not Translation o Integrated Services and not Individual

o o o o o o Services
GPR to be mandatory in every MMP
Infrastructure on Demand
Cloud by Default
Mobile First
Fast Tracking Approvals
Mandating Standards and Protocols

NeGP 2.0 (e-Kranti)
Institutions and Instruments o National e-Governance Academy

o e-Governance Knowledge Portal o Create e-Governance Impact Index o Effective use of Social Media

Implementation & Delivery o Transforming the Delivery Channels o Awareness and Communication o Introduce New Business Models o Exporting eGov

Status update on e-Kranti o Discussed in PM’s Committee on NeGP on 1st July, 2013 o Discussed in Apex Committee on NeGP on 5th November, 2013

o Concept paper circulated to all Central Ministries/Departments and all States/UTs for comments

o Discussed in Council of Mission Leaders on 14th March’ 2014 o Discussed in Apex Committee on NeGP on 18th March’ 2014

o 10 New MMPs approved in principle by the Apex Committee o Revised Cabinet Note to be circulated

New MMPs
Sl. No.
1

2
3

4

5

New MMPs

Owner Department

Key Components

Parliament of India, Bills, Gazette notifications, Budget,
Lok-Sabha Secretariat Parliamentary Questions database,
Parliamentary proceedings, Publications
Parliament of India, As above for State Legislatures e-Vidhaan
Lok-Sabha Secretariat
Strengthening Banking & Insurance
Financial Inclusion Financial Services services in the rural areas through strategic use of ICT
Roads
and M/o Road Transport & Integrated citizen centric services
Highways
related to roads and highways
Highways

e-Sansad

Information
System (RAHI)
Agriculture 2.0

D/o Agriculture

Sector specific services for Horticulture and Fisheries, Governance & citizencentric services for Co-operatives and
Fertilizer testing labs

New MMPs
Sl. No.

New MMPs

Owner
Department
M/o Earth Sciences

6

NGIS

7

Rural Development D/o Rural

Key Components
Integrated GIS Platform
A portfolio of rural development services including NREGA
Online Benefit Schemes,
Integrated eServices for NGOs

Development
M/o Social Justice and Empowerment as the leader and other welfare departments as coowners
M/o Women and Integrated Child Development Scheme,
Child Development Integration with Health MMP

8

Social Benefits

9

Women and Child
Development

10

MHA
Common IT
Roadmap for Para
Military Forces

Way Forward o DPR has been prepared, incorporating major

components like
 New Portfolio of Projects
 Mandating transformational BPR, Cloud by Default,

Mobile First and Standards
 National e-Governance Academy
 National Institute for e-Governance Standards
 e-Governance Impact Index
 NII
 Fast-track approval procedures o Revised Cabinet Note to be circulated

SDC Implementation Status Across India
J&K

HP

Punjab

Chandigarh

Arunachal
Pradesh

Uttarakhand
Delhi

Haryana

Sikkim

Nagaland

UP

Assam

Rajasthan

Manipur

Bihar
MP

Gujarat

JHD

CHH
Orissa

Dadra
Daman & Diu

Mizoram

WB
Tripura

Meghalaya

Maharashtra
M aharas htra

SDC - Go Live
AP

A n d a TN Pondicherry m a n Tamil

Kerala

Lakshadweep

Nadu

23

SDC Operational

1

Apr - May’14

1

Dec’14

4

Feb-Mar‘15

4

Jul-Aug’15

2

Goa

Opted Out

BACK

SWAN: Implementation Status across India –July 2014
J&K

Himachal
Pradesh

CHD

HP
Arunachal
Pradesh

Uttarakhand

Punjab
Punjab

Haryana
Haryana

Sikkim

Delhi

UttarUP
Pradesh

Assam

Rajasthan
Bihar
Bihar

Gujarat
Gujarat

JHD
Jharkhand

MP

MNP

MGH
WB
West Bengal

TRIPURA

NG

MZR

CHH

Daman and Diu

Orissa
Orissa

Dadar and Nagar Haveli

33

Maharashtra
Maharashtra

SWAN operational

1

LoI to be issued

Andman

Karnataka

Karnataka

Pondicherry
Lakshadweep

Re-bid Process in progress

1

AP

Goa*

Andhra
Pradesh

BACK

TN

Kerala
Kerala

Tamil
Nadu

* Implemented under State Scheme

SSDG Implementation Status across India (July, 2014)

BACK

CSC: Implementation Status (30th June, 2014)

BACK



Need
◦ To create a unified e-Governance infrastructure
 Integrate existing ICT infrastructure like SWAN, NICNET, NKN, NOFN/GUN, SDC, CLOUD, etc.

◦ Integrate existing state and dept. infrastructure like CCTNS, TAXNET, etc.


Rationale / Utility
◦ Optimize resources, cost effectiveness due to economies of scale
◦ Overcome challenges:
 fragmented structure, duplication of efforts, inadequacy of skilled manpower, increased cyber security threat and strategic control



Modality
◦ Enhancing bandwidth through integration of different networks
◦ Leveraging TSPs and MSOs to connect last mile
◦ Leveraging multiple technologies for last mile

National Information Infrastructure (NII) aims at convergence
Page 2



Connects all Government offices



Converged network providing data, voice and video



Secured Closed User Group (CUG)



Minimum 2 Mbps bandwidth up to block level



Infrastructure can support higher bandwidth



Appropriate Service Level Agreements (SLA)



Performance Monitoring by Third Party Auditor(TPA)



Connecting 7500+ PoP and over 50,000 offices

Page 3

State HQ

District HQs

Min 4Mbps

Minimum 2 Mbps bandwidth up to Block level

Min 4Mbps

Govt. Offices at all
Tiers
Block / Tehsil HQs

Funding support:
•

Min 2Mbps

Min 2Mbps

Upto 34 Mbps from SHQ to DHQ

• 8 Mbps from DHQ to BHQ

Capacity :
•

Upto 660 Mbps from SHQ to DHQ

• Upto 100 Mbps from DHQ to BHQ
Page 4



NICNET provides connectivity up to Districts



Connectivity to Central Government Ministries/Departments



SWAN & NICNET integrated at State HQs



Last mile redundancy extended with installation of new Internet

Gateways at selected locations

Page 5



Connectivity to major R&D educational institutions



1280 institutions out of 1500 connected



Multi- 10G Core Connecting all state capitals



Multi- 1G Links Connecting states to All Districts



Normally two points get connected in maximum 3 Hops



Internet & interstate connectivity to 26 SWANs & 23 SDCs

Page 6



Bridge connectivity gap between GPs and Blocks



Shall connect 2.5 Lakh GPs through incremental OFC



Laying 6 Lakh Km of OFC



100 Mbps bandwidth availability at each GP



State Govts. to provide through Free ROW

Page 7



Initiative of MoRD as anchor customer



Connects each Block PoP with District PoP at 500 Mbps link



Connects District IT infra to Service Provider PoP with 10 Gbps



CUG connectivity for G2G/G2C between District to Block



Dedicated 50 Mbps bandwidth at GP for MoRD





Community based Wifi at GP



10 Mbps connectivity for 2 institutions each at GP



Project Implementation Duration – 3 Years
Page 8

Key Features:
Creation of Network up to the block level.

Create Network Infrastructure for
E-Gov in the states. To connect all the offices in the state.

Key Stakeholder:
States

Funded by Centre and
Bandwidth from the states
Key Stakeholders:
Office of PSA to GoI,
DeitY, NIC

SWAN

Key Stakeholders:
BBNL, TSPs

NKN/
NICNET

NOFN /
GUN

Key Features:
Bridge connectivity b/w GP and blocks
Not a service provider.

Key Features:
Virtual Classrooms, Collaborative research, Data centric services,
Grid Computing, Remote Labs, etc,

To connect 250000
Gram Panchayats
(GP) in country

Provide Connectivity from District to GP.
- Slide 9 -

100% GoI funded
Multi 10G in the Core
Multi 1G at the District

To connect
1500+
institutes in country using high bandwidth & low latency network NKN

NICNET

Network
Backbones

SWAN

NOFN/
GUN

Page 10

OFC

Wireless

Lease Line and Coax

VSAT

Page 11

NKN Infrastructure connecting Sate Capitals, Districts and
SWANs at Capitals

Page 12

NOFN Infrastructure connecting Blocks with GPs

Page 13

GUN infrastructure connecting Districts with Blocks and reaching GP over NOFN, also provisioning connectivity at
GPs
Integrate NKN PoP at Districts

Page 14

Page 15

Page 16

Page 17

Page 18

Page 19

Proposal for CSC 2.0
Common Services Centers
The Way Forward

Lessons from CSC Scheme
Need for
Integrated Approach
Equitable access not yet achieved

Availability of access points & online services
Standardized services across CSCs:

CSC Scheme Portal
Involvement of local government officials (district/block) critical
• Support to VLE

Upgrade CSC infrastructure to offer greater range of services

Strengthening VLE capacity to deliver services

• Training and capacity building
• Grievance redressal
• Technical Support

Augment SDA’s capacity to implement CSC Scheme
• Implementation & monitoring
• Service enablement
• Flexible implementation framework Financial sustainability depends on service availability and not revenue support
• G2C Services critical
• Transaction based model
• Standardized commission sharing

Franchisee model advantages
• VLE is entrepreneur
• National branding
• Standard bouquet of services

CSC Scheme Progress (Jan 2012- Feb 2014)
140000

120000

100000

80000

60000

40000

20000

0

Operational CSCs

Connected CSCs

Transacting CSCs

Transactions by Type (Jan 2012-Feb 2014)
Education
0.04%
Ticketing
0.15%
Telecom
3.49%

B2C
1.27%
Financial Inclusion
3.75%

Utility
14.11%

G2C
77.19%

Annual Transaction Growth (2012 & 2013)
200000000

180000000

160000000

140000000

120000000

100000000

80000000

60000000

40000000

20000000

0
B2C

Education

Financial Inclusion
2012

G2C
2013

Telecom

Ticketing

Utility

Type of
Service

Avg Txn per CSC per month

Avg Tx Value per CSC per
Month

Avg Txn
Value

7

Rs. 183

Rs. 27

Rs.41

Rs. 6.02

22%

Education

0.25

Rs. 130

Rs. 527

Rs. 96

Rs. 390.49

74%

Financial
Inclusion

12

Rs. 10,737

Rs. 874

Rs. 381

Rs. 30.99

4%

G2C
Telecom
Ticketing

129
12
2

Rs. 8,612
Rs. 1,113
Rs. 498

Rs. 67
Rs. 91
Rs. 259

Rs. 1142
Rs. 2
Rs. 13

Rs. 8.82
Rs. 0.19
Rs. 6.97

13%
0%
3%

Utility

56

Rs. 42,565

Rs. 754

Rs. 117

Rs. 2.09

0%

B2C

Avg
Avg
Commissi Commissio on per n per Txn
CSC per month %
Commission
paid

CSC 2.0: The Proposal
• Objective:
– Non-discriminatory access services to rural citizens
– Operationalizing CSC Network
– Enablement of online services

to

• 250,000 CSCs- one per Gram
Panchayat:
– Integrate existing 100,000 CSCs
• Upgrade and relocate as needed

– Operationalise 150,000 additional
CSCs
– Located at:
• GP Office/ RGSK/ NOFN terminates/ any other public building

• Scheme to run over 5 years

“The Scheme for Common
Services Centers or eKiosks will be suitably repositioned to be a network of Panchayatlevel Bharat Nirman Common
Service Centers to provide government services to citizens in rural areas.”Hon’ble President to the Joint
Session of the Parliament on 4th
June 2009

Electronic Service
Delivery Bill
Ensure equitable citizen access to electronic services, especially in rural areas, through internet enabled kiosks

CSC 2.0: Key Scheme Components
• Evolved to DKC, assisted access • Multiple user setup
• Private VLE to operate
• Standardized services

CSC
Network

• State & District level technical support teams (FMS)
• Resolving connectivity & Power backup issues

State CSC
Services
Portal

Technical
Service
Provider

• Integrate G2C + B2C
Service provider portals
• QoS & SLA enforcement
• Cash Management &
Payment Settlement
• MIS reporting &
Transaction reconciliation
• Hosted at SDC

Help Desk
• VLE grievance redressal + support

CSC 2.0: Salient Features
• Ensures universal digital inclusion: non-discriminatory and equitable access to rural citizens of India
• CSC: Digital Knowledge Centers

Standardization of Services Across all CSCs
Assisted Access & Services focused on enhancing Governance, Social Welfare,
Education, Skilling, Health, Agriculture,
Access/Digital Literacy, BN, Utility
Government to Citizen Services: e-District,
DBT, Passport, UIDAI, Land records, etc

•

Government to Government Services:
Augment existing initiatives (RGPSA etc), e-literacy and capacity building for government staff and citizens, Data
Digitization, Field workforce support
E-learning & Skilling: Distance learning, skills studios, assessment and testing, virtual job interviews, etc

•

• 3 PC/laptop/ tablet + printer + scanner + web cam
• Solar power backup
• Connectivity through NOFN

•

•

– Infrastructure:

Digital Literacy: One person in every household – 1 in each GP
– Common national branding, state co-branding • Standardized Service Availability
– G2C & B2C

Integrated Approach: Availability of access point & online services

CSC 2.0: Implementation Framework & Program Management
NEGP Apex Committee
(Inter-ministerial Sub-committee for
CSCs)

DeitY

State

NPMU

National Service
Provider (CSC SPV)

(State Apex CommitteeCSC Task Force)
CSC
Academy

SDA

State
PMU

DeGS

CSC
Network

Implementation
Partner/s

State CSC
Portal

Technical
Service
Provider

Help Desk

2- Pronged Implementation Strategy
• Central level: Deity to implement under aegis of Apex Committee
National Project
Management Unit: Headed by DeitY’s Program Officer

National Service Provider
(NSP) : CSC SPV to be appointed • Administrative and financial management
• Service delivery
• Impact assessment
• Online Monitoring Tool
• Coordinating with States
& UTs
• Monitoring and managing the National Service
Provider and the CSC
Academy

• Standardized service delivery through Apna CSC
Portal
• Financially self sustaining; no government funding
• Service Monitoring
Committee may be setup to approve and monitor services enablement.
• Chaired by the
Additional SecretaryDeitY,
• Members: Dept representatives whose services will be availed through the CSC
Network
• Convener would be
DeitY’s Program Officer

CSC Academy:
• Mandate to build stakeholder capacity
• Virtual classrooms + select short classroom modules
• VLE certification
• Partner with existing training organizations like
NIELIT and IGNOU
• Empanel partners

2- Pronged Implementation Strategy
•

•

•

•

State DIT to appoint State Designated Agency (SDA)
– Work under aegis of State Apex Committee’s CSC Task Force
– Powers delegated to take operational decisions.
State Project Management Unit (SPMU)
– Flexible institutional framework- Society/ joint venture/ company / directorate
– Administrative and financial management
– Service delivery & impact assessment
– Coordinating with DeitY, DeGS & implementation partners
– Collaborating with the National Service Provider and the CSC Academy
District e-Governance Society (DeGS)
– Implement & manage the CSC Scheme
– Operationalise the CSC network- appoint VLEs
– Existing CSCs may be migrated into the new Scheme by DeGS
– Additional CSCs to be operationalised to cover all Gram Panchayats.
– DeGs will coordinate with the implementation partners to provide VLEs with the required support
Implementation Partners
– The SDA to implement 4 components directly or outsource to private implementation partners
– All implementation partners to work in collaboration with DeGS
– The SDA to decide implementation strategy- “bundling”
– SDA to decide to continue to entrust one or more of SCAs and/or select new partners for the implementation of CSC 2.0.
– The SDA to decide the geographic scope of the work.

Non-Exhaustive Examples of Bundling Scope of Work
• A single implementation partner to implement all components across the State
• A single private implementation partner at State level to operationalise
State CSC Services Portal, Help Desk and TSP, while DeGS to operationalise CSC Network at District level
• Single implementation partner at State level to operationalise State CSC
Services Portal and Help Desk and an implementation partner for each district/zone to operationalise CSC Network and TSP
• State to implement State CSC Services Portal directly, with private implementation partner(s) to operationalise the CSC Network. Also, a private implementation partner selected as TSP and another implementation partner to operationalise the Help Desk

• SDA to directly implement all components through SPMU.

CSC 2.0: Financial Model
Transaction based Sustainable Model
• Self-sustaining: Income through online service delivery
Commission Sharing
• Contract based sharing between VLE, DeGS, SDA, Implementation Partners etc
• Commission structure for services standardized by State
• Paid by the service provider or by the citizen
Financial strengthening of SDA and DeGS through income earned
• To implement and manage CSC Scheme
• Hiring requisite manpower
• Upgrading infrastructure
• Awareness and publicity
• Service enablement
• Training and capacity building
• Assessment and monitoring
• Other administrative expenses
Digital Inclusion Fund
• National level to support activities related to service enablement, capacity building and operational support for
CSCs.
• Contributors: USO Fund, Ministries & Departments, Ecosystem members
• Private sector may be allowed to leverage their CSR budgets to contribute to this fund.
• DeitY may be appointed as the fund administrator,
• National Inter-Ministerial Committee for CSCs will monitor the use of the Fund.
• Estimated Corpus of Rs 200 crores.

Monitoring & Assessment
• National Inter-Ministerial Committee for CSCs: sub-committee of the NeGP Apex Committee
• State CSC Task Force: A part of the State Apex Committee, the
Task Force
• Empowered Committee:

Thank-you

Capacity Building

Contents


Capacity Building Scheme



Virtual Cadre



Points for discussion

CB Scheme – Objective and
Components
Objective
“To provide technical support and specialized skills for e-

governance, to State level policy & decision-making bodies.”

Major Components




Institutional framework for State Level Strategic decision making
SeMTs for programme level support
Orientation of leadership, Specialized training for officers, SeMTs

Total Outlay approved in Cabinet approval of Jan 2008 - Rs
313 cr
 Cost components



60% GIA for SeMT Manpower Cost and training
40% ACA for operational expenditure

Virtual IT/e-Governance Cadre in State/UT Governments

Background
Recommendations of the HR Policy for eGovernance
“Committee not in favour of recommending the creation of a cadre unless it could be created as a virtual cadre with resources taken on deputation and through market hiring based on defined competencies. This will enable the following: 

Provide to the States/UTs resources with updated knowledge/skill-set at different levels and for different competencies. 

Provide flexibility to match demand based on the project lifecycle/requirement of Departments.”

Gap
Ownership

• Projects largely vendor driven

Continuity

• Transfers cause delays/change in process

Knowledge

• Lack of a pool for training and capacity building

Advantages of virtual cadre







Dedicated resources in Departments
Creates pool of knowledge in Govt
Enables :
 easier acceptance of e-Governance
 better prioritisation
 process re-engineering
 better management of SLAs etc.
No permanent liability; hence limited financial implications, cadre management issues
Targeted interventions for Training of officers

Initiatives by
Govt of Maharashtra
Govt of Madhya Pradesh

Maharashtra
Scheme










Drawn from existing officials in Secretariat
Strength – 5% to 10% of each category
Selection based on competencies
IT Dept to facilitate with line Dept
Additional charge
Financial incentive of 10% of basic pay
Provision for increasing incentive to 20% in the second year and 30% in the third year

Maharashtra (contd…)


Tenure – 3 years – one year at a time subject to review 

Cooling off period of 2 years



Appropriate trainings to build capacities



Dotted line relationship with IT department

Current Status


Approved by Cabinet, under implementation

Madhya Pradesh


Drawn from existing officers thru advertisement, identification 

Extended to Head office/Division/Distt. Level



Strength to be assessed by each Deptt.



Selection based on competencies through selection process. 

Appointments against vacant posts



Selected official may be transferred with post



No new posts to be created

Madhya Pradesh (contd…..)


Dedicated responsibility – not additional responsibility 

No financial incentives



Appointment for period of 3 years



Trainings to build capacities

Status- approved by Cabinet, under implementation

Suggested Scheme

Suggested scheme
Salient features :


Drawn from existing Govt. officials



To cover State Sectt. Initially, may be extended to
Directorates/ Distt.and sub-Distt. Level



Strength 2 – 5 per department to begin with



Options to be considered


Dedicated positions or additional responsibility



Selection based on competencies through a selection process 

Tenure –3 year period subject to annual review



One extension for 2 years and cooling off for 2 years

Suggested scheme


Role – Senior level to be e-Gov champions -provide direction and leadership, middle level and below for execution. 

Financial incentives of 10% of basic pay and grade pay.



For identified e-Governance functions – incentives upto
30%.



Training programmes to build capacities.



Funding of training either by State or under CB Scheme



Dotted line relationship with IT department

Points for discussion







CB Scheme Phase II
Utilization of ACA funds
Flexibility to spend funds on training
Leveraging SeMTs
Virtual IT Cadre

Thanks!

Institutional Framework
State Government
State Government
StateState Government eGov Council (CM)
State eGov Council (CM)

State Apex Committee (CS)
State Apex Committee (CS)

State DIT
DIT

DIT

SeMT

SeMT
Programme
Management

Departmental
Departmental
Departmental
Departmental
Committee
Committee

PeMT

PeMT
DeMT
PeMT
Project
Management

State e-Governance Mission
Teams
PC – SeMT
Legal

Program Management

Financial Management

Technology Management

Change Management

Program Management &
Monitoring

Financial Appraisal &
Viability Analysis

Design & Architecture

Business Process
Reengineering

Interagency Coordination

Contracts & Procurements

Technical Appraisal

Capacity Building

Funds Management &
Monitoring

E – Gov related Technical
Support

HR & Training

Target Audience
►

►

Political & Policy level

Program level

Political
/Policy/
Apex
Level

► e-Governance

Leadership

Meets

State DIT / Nodal
Agency
SeMT

►

►

Project level

Project &
Operational level

►

PeMT

State Department officials

Specialized
Training in eGovernance

Current Training Plan

Phase I e-Governance Leadership Meet
Induction/Orientation training
Phase II e-Governance Specialized
Training workshops

• Political and Sr. Policy level –
State/UT specific
• SeMT – across States/UTs
Policy level, SeMT, PeMT,
Department level officials to be associated with eGov initiatives

To create a talent pool of in-house resources within Departments and
Line Ministries to lead egovernance Programmes

20
18
16
14
12
10
8
6
4
2
0
Bihar

West Bengal

Tamilnadu

Haryana

Chandigarh

Arunachal…

Andhra Pradesh

Sikkim

Mizoram

Jharkhand

Himachal Pradesh

Puducherry

Jammu & Kashmir

Uttar Pradesh

Uttarakhand

Meghalaya

Delhi

Daman & Diu

Tripura

Nagaland

Lakshadweep

Bihar

West Bengal

Tamilnadu

Haryana

Chandigarh

Arunachal…

Andhra Pradesh

Sikkim

Mizoram

Jharkhand

Himachal Pradesh

Puducherry

Jammu & Kashmir

Uttar Pradesh

Uttarakhand

Meghalaya

Delhi

Daman & Diu

Tripura

Nagaland

Lakshadweep

Dadra Nagar…

Assam

Rajasthan

Chattisgarh

Maharashtra

Goa

Gujarat

Punjab

Kerala

Karnataka

Manipur

Madhya Pradesh

600
500
400
300
200
100
0

Dadra Nagar…

Assam

Rajasthan

Chattisgarh

Maharashtra

Goa

Gujarat

Punjab

Kerala

Karnataka

Manipur

Madhya Pradesh

Training- Current Status ( Till July 2014 –
STeP Programs)
Participants

Participants

Trainings

Trainings

Courses available
S.No.

Course Name

Duration

1

e-Governance Project Lifecycle (eGLC)

5-Days

2

Change Management & Capacity Building(CMCB)

3-Days

3

Government Process Reengineering (GPR)

5-Days

4

Regulatory Framework for e-Governance projects (RF)

3-Days

5

Information Security Management(ISM)

3-Days

6

Business Models & Public Private Partnerships (BMPPP)

4-Days

7

Project Management (PM)

5-Days

8

Communications, Assertiveness and Presentation Skills(CAPS)

5-Days

9

Detailed Project Report(DPR)

3-Days

10

Request for Proposal(RFP)

3-Days

In addition other customized coursed can be organized by NISG

Funds under CB Scheme

Total funds for 3 years- Rs 313 cr
Detailed guidelines for utilization of funds have been issued

Grant - In - Aid (GIA)

SeMT Manpower

Payment of compensation and other benefits to the SeMTs
Salary of office assistant for the purpose of assisting SeMTs
Miscellaneous expenses incurred in the process of appointing SeMTs

SeMT Training

Orientation programme for SeMTs organized centrally after their appointment PeMT Training

For Orientation programme for PeMTs is envisaged to be similar to the orientation programme for SeMTs

Training State Officials

For Training officials of State departments on areas such as eGovernance framework, best practices, PPP, Change Management and technology management etc.

Apex / Policy Level Workshops

For orientation of senior bureaucrats and legislature on e-Governance

© 2013 NeGD | Public Services closer home

25

Additional Central Assistance (ACA)

Outsourcing
IT Infrastructure for SeMT
Operational cost

Office Maintenance

Strengthening State training
Institution
Ext Resources/Visiting Faculty
Other Training related /
Miscellaneous
Contingency

For bearing expenses incurred by SeMTs in seeking consultation from external agencies for project related activities such as preparation of
DPRs etc.
For expenses incurred in setting up of IT related systems to facilitate the working of SeMTs
For expenses incurred on travel (both local and domestic), boarding, lodging and other incidental expenses of SeMTs
Fund provided for covering consumables (both IT and other office consumables), procurement of telephone equipment and installation, communication expenses, network bandwidth expenses and other office maintenance related expenses
Fund for covering the costs incurred on up-gradation of State training institutions like ATIs so as to equip them better to support delivery of eGovernance training programmes
Fund to provide for costs incurred as fees paid to the external resources / visiting faculty brought in to train State Officials and trainers of State training institutions
Funds for covering operational expenses for training

Provided as contingency fund @ 5% of total expenses
© 2013 NeGD | Public Services closer home

26

State Data Centre (SDC) Scheme
&

MeghRaj – GOI Cloud initiative
Renu Budhiraja,
Senior Director, DeitY
27/08/2014

DeitY, GOI

1

State Data Centre (SDC) Scheme
 Objective
To enable State departments to host their services/applications on a common infrastructure leading to
– Consolidation of data, applications, services & infrastructure
– Ease of integration and efficient management
– Better security
– Ensuring adequate and optimal utilization of computing resources and the support connectivity infrastructure
 Scheme approved by Government of India in 24th January 2008

 Total approved outlay is Rs 1623 Crore. ( Implementation and O&M support for 5 years)
 Categorization of State in Large (4000 sq. ft), Medium (2500 sq. ft) and Small
(1500 sq. ft)
 33 States/UT DPR approved, 2 State/UT Opted out from the Scheme
27/08/2014

DeitY, GOI

2

SDC Implementation- Key activities & stakeholders Pre-Implementation

• DeitY shares model DPR &
RFP
• States prepare DPR for approval by DeitY
• RFP preparation by State
• Bid Process
• Selection of the DCO (Data
Center Operator)
• Composite Team (Team of Experts from NIC & State to manage State eInfrastructure)

Post-Implementation
• Operations and Management
(O&M) for 5 years
• Data Centre certifications
– ISO 27001(ISMS), ISO 20000

• Third Party Auditor (TPA)
– Infrastructure, Security, processes &
SLA

• Applications hosting

SIA

SIA
State
Consult ant 27/08/2014

TPA

DCO
DeitY, GOI

DCO
3

SDC Implementation Status Across India
J&K

HP

Punjab

Chandigarh

Arunachal
Pradesh

Uttarakhand
Delhi

Sikkim

Haryana
Nagaland
UP

Assam

Rajasthan

Manipur

Bihar
MP

Gujarat

JHD
CHH
Orissa

Dadra
Daman & Diu

Mizoram

WB
Tripura

Meghalaya

Maharashtra
Maharashtra

SDC - Go Live
AP
Goa

A n d a TN Pondicherry m a n

Tamil
Kerala

23

SDC Operational

1

Oct’14

2

Mar‘15

2

Jun’15

Nadu

Lakshadweep

Aug’15

4

DeitY, GOI
PwC

1

Oct’15

2

Opted Out
27/08/2014
4

SDC Infrastructure Utilization
S No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
PwC

State

Total RackCapacity

Sikkim
Andhra Pradesh
Karnataka
Rajasthan
Uttar Pradesh
Madhya Pradesh
Haryana
Maharashtra
A&N
Nagaland
West Bengal
Gujarat
Orissa
Tripura
Kerala
Tamil Nadu
Meghalaya
Manipur
Jammu & Kashmir
Puducherry
Chhattisgarh
Lakshadweep
Mizoram

10
35
40
43
44
43
28
39
13
12
37
78
38
24
55
40
26
25
32
20
34

Racks
Utilized

%age Utilization

10
100.0
35
100.0
40
100.0
41
95.3
41
93.2
39
90.7
25
89.3
34
87.2
11
84.6
10
83.3
29
78.4
60
76.9
28
73.7
17
70.8
37
67.3
25
62.5
14
53.8
13
52.0
13
40.6
8
40.0
10
29.4
Collocated with Kerala SDC
Recently Operationalized

SDC Implementation Challenges
•
•
•
•
•
•
•
•

Site Finalization / Handover
Bid Process Delays, Bid Evaluation Issues
Delayed internal approvals and Contract signing.
FAT Application Identification & implementation
Interpretation of SLAs and EMS configuration
Timely ISO27001 & ISO20000 certifications
TPA & STQC Audits and closures
Implementation of Policies and guidelines(eg Password, website updation etc)
• Optimum utilisation of the Infrastructure by Line
Departments
• Security Audit of applications (changes on VPN, audit at regular intervals…)
• Submission of UCs
PwC
DIT, GoI

6

Need of the Hour
(GI Cloud – MeghRaj)
•
•
•
•
•

Optimum utilization of Infrastructure
Speeding up the IT procurement cycle
Moving from Capex to Opex model
Infrastructure elasticity – scale up & scale down
Easy replicable productized applications at one place Paradigm shift in the way Government procures the infrastructure and deploys the e-Gov applications

MeghRaj (GI Cloud): Architecture
Vision
To accelerate delivery of e-services provided by the government and to optimise ICT spending of the government. Hence to support overall vision of
NeGP (improved government services to common man)

8/27/2014

MeghRaj – Governance Architecture
MeghRaj APEX
Committee
(Chaired by Secretary, DeitY)

8/27/2014

National Cloud by NIC https://cloud.gov.in No. of Department and Ministries shown
Interest: 140

Phone: 011-22181750/51 (Helpdesk)
Email: support@cloud.gov.in

Department (On-Board), utilizing NIC Cloud
Services: 27
Utilization of NIC National Cloud: Approx 50%

27/08/2014

DeitY, GOI

11

Progress and Way forward
•

Two Cloud reports published in June 2013 o o

•
•
•

National Cloud by NIC phase-I launched on 4th Feb’14
National eGov App Store (apps.gov.in) launched
Setup the Cloud Management Office (CMO)
–
–
–

•
•
•

‘GI Cloud Strategic Direction Paper’
‘GI Cloud Adoption and Implementation Roadmap’

AMG - to lay down Policies, guidelines, Standards,
E&A - Empanelment & accreditation of Pvt CSPs to setup other National Clouds
C&AG – Capacity building & Advisory services

Assess Demand for Cloud Services
Evolve Business models
MeghRaj (GI-Cloud) service Directory

• SDCs being Cloud enabled- Template RFP shared

•

Enlarge eGov App Store (apps.gov.in)
8/27/2014

12

THANK YOU

Renu Budhiraja renu@gov.in Conference of
IT Ministers & IT Secretaries of all States/UTs on
“Digital India”

26th August, 2014
© 2012 NeGD | Public Services closer home

1

State Wide Area Network
(SWAN)

© 2012 NeGD | Public Services closer home

2

SWAN Implementation Status
J&K

Himachal
Pradesh

CHD
Punjab
Punjab

HP

Arunachal
Pradesh

Uttarakhand

Haryana
Haryana

Sikkim

Delhi

Uttar Pradesh
UP

Assam

Rajasthan
Bihar
Bihar

Gujarat
Gujarat

JHD
Jharkhand

MP

MNP

MGH
WB

West Bengal

TRIPURA

NG

MZR

CHH

Daman and Diu

Orissa
Orissa

33

Re-bid Process in progress

1

AP

Goa*

Andhra
Pradesh

SWAN operational

1

Dadar and Nagar Haveli

Maharashtra
Maharashtra

LoI Issued

Andman

Karnataka

Karnataka
Pondicherry
Lakshadweep

TN

Kerala
Kerala

Tamil
Nadu

* Implemented under State Scheme

© 2012 NeGD | Public Services closer home

3

SWAN – Overall Status
S
No.

Name of State / UT

Expected Month of Completion

Status

Andhra Pradesh, Arunachal Pradesh, Assam,
Bihar, Chandigarh, Chhattisgarh, Delhi,
Daman&Dui, Dadar & Nagar Haveli, Goa*,
Gujarat,
Haryana,
Himachal
Pradesh,
Jharkhand, Karnataka, Kerala, Lakshadweep, SWAN Operational
1
Madhya Pradesh, Maharashtra, Manipur, (33 States/UTs)
Meghalaya, Mizoram, Nagaland, Orissa,
Puducherry, Punjab, Rajasthan, Sikkim, Tamil
Nadu, Tripura, Uttar Pradesh, Uttarakhand,
West Bengal

--

2

Andaman & Nicobar

LOI issued

March 2015

3

Jammu & Kashmir

Bid under finalization

September 2015

* Implemented under State scheme
© 2012 NeGD | Public Services closer home

4

SWAN - Bandwidth Utilization

© 2012 NeGD | Public Services closer home

5

SWAN - Bandwidth Utilization
Bandwidth Utilisation

States/UTs

Above 60%
(24)

Andhra Pradesh, Bihar, Chandigarh, Chhattisgarh, Delhi, Gujarat,
Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala,
Lakshadweep, Madhya Pradesh, Maharashtra, Manipur, Meghalaya,
Punjab, Puducherry, Sikkim, Tamilnadu, Tripura, Uttrakhand, Uttar
Pradesh, West Bengal

30 %– 59%
(5)

Arunachal Pradesh, Assam, Nagaland, Odisha, Rajasthan

Upto 30 %
(3)

Daman Diu, Dadar Nagar Haveli, Mizoram

© 2012 NeGD | Public Services closer home

6

SWAN – Generic Issues
 More number of departments / horizontal offices to be connected to achieve stipulated minimum number of horizontal offices (14): Assam, Bihar, Daman Diu,
Dadar Nagar Haveli, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland,
Odisha, Punjab, Rajasthan, Sikkim and West Bengal
 No. of PoPs pending for operationalization in 10 States/UTs : 510 / 7590
Assam, Bihar, Madhya Pradesh, Maharashtra, Manipur, Rajasthan and West
Bengal

© 2012 NeGD | Public Services closer home

7

SWAN – Generic Issues
 NKN integration (4): Lakshadweep, Manipur, Mizoram, Nagaland
 Release of payments to Network Operators
 Assam, Bihar, Chhattisgarh, Maharashtra, Mizoram

 States/UTs to ensure back to back support of OEMs for all equipments, software as per agreement
 States to ensure compliance of contractual obligations - IPv4 to IPV6 migration
 STQC audit
 DeitY has engaged STQC for audit of TPA
 States/UTs to support for conducting the audits by STQC
 Karnataka SWAN has already completed
© 2012 NeGD | Public Services closer home

8

SWAN – Generic Issues
 QGR (1) : Kerala
 QGR Tracker not yet sent (4) :
Madhya Pradesh, Maharashtra, Mizoram, Rajasthan
 Legal issues with Network Operator
 Madhya Pradesh
 West Bengal

© 2012 NeGD | Public Services closer home

9

SWAN - Policy guidelines on Termination of
Network Operator Contract
Alternatives approved in 14th EC meeting held on 2nd July 2014 in case of termination of Network Operator
1) Nominating NICSI or State Implementation Agency / any other organisation under the state to takeover purely as an interim measure to ensure continuity in SWAN operation 2) Selecting new Network Operator through competitive bid process for the remaining period of contract

3) Nominating NICSI to take over the SWAN operations and management for the remaining period of contract

© 2012 NeGD | Public Services closer home

10

SWAN – State Specific Issues
Jammu & Kashmir:
 State went for re-bid

Arunachal Pradesh:
 State selected M/s Keonics as Network Operator on Nomination basis
 DeitY did not recognize selection procedure of Network Operator
 State went ahead towards operationalization of SWAN
 State was asked to select Network Operator through bid process, otherwise refund money provided by DeitY
 During the meeting held on 28th May, 2013 in DeitY, State to submit proposal for change of implementing option
 State decided for retender.

© 2012 NeGD | Public Services closer home

11

SWAN – State Specific Issues
Madhya Pradesh:
 M/s Tulip was terminated in May 2013 due to non-performance
 BSNL has been appointed as Network Operator; BSNL further has outsourced to
M/s DSM Infocom Pvt. Ltd – not as per SWAN scheme


Increase in manpower and allowances have been incorporated in BSNL payment



Salary, allowances of MPSEDC manpower are being paid from GIA funds



Administrative expenditure shown as Rs. 3.31 Cr – not as per with SWAN guidelines © 2012 NeGD | Public Services closer home

12

SWAN – State Specific Issues
Maharashtra:


Skilled Manpower not deployed at all levels



Asset Management not done correctly - Duplicate entries and missing assets



Wireless devices available but not made functional leading to non deployment of wireless network at DHQ and BHQ level



NMS for wireless devices is not configured properly to provide the correct and updated status. No elaborate details available



DG sets are not running/missing in over 40 locations



UPS not utilised effectively due to substandard battery issue. No backup time offered by UPS



AMC of critical equipment not there



Refurbished equipments supplied at PoPs
© 2012 NeGD | Public Services closer home

13

SWAN – State Specific Issues
West Bengal:


State has issued show cause notice for terminating contract with M/s Tulip due to: 

Only 15% DG sets are operational now



NMS not configured properly



Deployment of equipments / services not complete



AMC for most of equipments (CISCO products, UPS, IBM servers, modems) not renewed



License support/renewal not done for software products (call manager, Tivoli suite) © 2012 NeGD | Public Services closer home

14

Thank You

© 2012 NeGD | Public Services closer home

15

E-District Mission Mode Project: National Roll-Out

26th August 2014

eDistrict MMP aims at electronic delivery of identified high volume citizen centric services.
Key Objectives
• Efficient delivery of services with improved Service Levels
• Capacity Building of field functionaries
• Access to efficient, reliable, transparent and accountable Services

• Reducing service time & costs for the Government and Citizens
• Enhancing perception & image of the Government

e-District Project to be delivered by States / UTs leveraging the existing core infrastructure.

Efficiency, Transparency and Reliability of such services
Affordable costs to realize the basic needs of the common man
Government Services accessible to the common man in his locality
SDC – State Data Center, SWAN – State Wide Area Network; SSDG – State Service Delivery Gateway;
CSC – Common Service Centers

e-District National Rollout Project covers all districts (600+) across the country impacting >1bn. population….
• Project approved by Cabinet Committee on Infrastructure (CCI) on 20th Apr 2011
• Total Financial Outlay of Rs 1663.08 Crores
• Project to be implemented in all Districts (600+) of the country in 4 years from 2011-12
• Envisages automation of backend processes, development of applications at the State level as well as digitization of legacy data.
• Electronic delivery of public services at district / sub district level covering 10 categories of high volume citizen centric services
 5 Mandatory categories and 5 Optional categories (States to choose)

Categories of Services
#

Mandatory Categories of Services

1

Issue of Certificates

2

Revenue Court

3

Social Welfare Schemes

4

Ration Card

5

RTI Services

#

State Optional Categories of Services

1

Marriage Services

8

Education

2

Electoral Services

9

Health

3

Licenses

10

Employment

4

Utility Services

11

Police

5

Collection of Tax/Dues

12

Travel/Serai

6

Industries

13

Grants/Loans

7

Grievances

Integrated Framework for Delivery of Services ….
Key Principles

1.

Making e-District project “service oriented” and “transaction oriented”

2.

Minimizing the Time to Benefit

3.

Ensuring the optimal use of Infrastructure

4.

Leveraging the existing applications

5.

Attempting Rapid Replication

6.

Redesigning the e-District Architecture

7.

Providing flexibility in implementation

Transition Architecture

Architecture – with Single
Database in eDistrict for all
Departments

Move towards Architecture – with Department specific databases

Final Reference Architecture for e-District Project

Cloud Architecture – the future of Rapid Replication

Department

CSC

Department

CSC

Department

CSC

STATE PORTAL

STATE PORTAL

STATE PORTAL

SSDG

SSDG

SSDG

Common Applications

GoI Applications (PAN/

(e-payment, SMS, National
Service Directory, language, etc.) NSDG

BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

CLOUD
BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

AADHAAR/ Electoral DB/ others) BUSINESS SERVICE
LAYER
DATA ACCESS LAYER

RC

Cert

RC

Cert

RC

Cert

RTI

PDS

RTI

PDS

RTI

PDS

LR

SW

Lic

EMP

Any other

SW

State 1

State 2

Service Plus

Virtual Machine 1

Virtual Machine 2

Virtual Machine 3

Physical Compute Power in Data Center at Delhi

HTTPS
SOAP

Legends

eDistrict – Overall Progress
• DPRs of all 35 States / UTs approved by EC.
• SPMUs selected in 34 States / UTs.
• More than 600 DeGS formed across all States / UTs.
• 16 States / UTs have completed hiring of eDistrict Managers in all districts; 4 States / UTs yet to initiate the hiring process; process initiated in remaining States / UTs.
• Various Guidelines issued
•

Guidelines for National Rollout released (June, 2011)

•

Guidelines for hiring e-District Project Manager

•

“Integrated Framework for Delivery of Services” for implementation with outcome based approach released

•

Implementation Guidelines – 2012 released for providing flexibility to States / UTs for faster implementation of the project

•

Horizontal Connectivity Guidelines – May 2013 released to facilitate States /UTs to take appropriate decisions for connectivity related issues

•

Advisory issued for Operational Expenses of eDistrict Manager, Ration Card Services, Exchange Rate Variation

•

BPR Framework for High Volume G2C Services under eDistrict

• eDistrict Model SI RFP released to States / UTs.
• 20 States / UTs have selected their SIs; 6 States have bid evaluation in progress
• Till date, eDistrict services launched in 298 non-pilot districts under national roll-out.

State-wise Status Summary (1/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15
3

Till Date
23

Cumulative Fund
Sanctioned**
[Provision I Released in FY 14-15]
(In Rs. lakhs)

1

Andaman &
Nicobar
[1,193.72]

03/03

N

N

N

2

Andhra Pradesh
[6,143.85]

23/23

Y
(M/s Trimax & other vendors)

Y

Y
(23/23)

-

3

Arunachal
Pradesh
[4,356.39]

16/16

Y

N

Y
(16/16)

16

625.75
[-- |--]

4

Assam*
[6,647.72]

16/27

Y
(M/s
Medhassu)

N

Y
(15/27)

25

1,726.60
[1667.00 | --]

5

Bihar*
[8,842.98]

25/38

N

N

N

34

506.00
[556.00 | 556.00]#

6

Chandigarh
[709.02]

01/01

N
(NIC + NICSI)

Y

Y
(1/1)

1

20.00
[171.00 | 120.70]#

7

Chhattisgarh
[6,154.33]

27/27

Y
(M/s CMC)

Y

Y
(12/27)

8

Daman and Diu
[736.05]

01/02

Y
(M/s HP)

N

Y

* Pilot States/UTs; # Fund Released under process
** Does not include interest accrued and amount refunded by the state.

10.00
[107.00 | 107.00]#
1,218.71
[1338.14 | 1338.14 ]#

27

2

682.28
[2222.00 | 442.10]#

-

132.88
[132.00 | 34.00]#

State-wise Status Summary (2/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Cumulative Fund
Sanctioned**
[Provision I Released in FY 14-15]
(In Rs. lakhs)

9

Dadra and Nagar
Haveli
[961.05]

1/1

Y
(M/s HP)

N

Y
(01/01)

1

Till Date
-

10

Delhi
[3,213.30]

9/11

N
(NIC + NICSI)

Y

Y
(11/11)

11

-

11

Goa
[988.02]

02/02

Y
(M/s Nelito)

N

Y
(02/02)

2

12

Gujarat
[8,671.28]

26/33

N
(NIC selected for ADA)

Y
(Signed
with NIC)

N

7

13

Haryana*
[5,239.09]

21/21

N
(eSDA)

NA

20

14

Himachal
Pradesh
[2,361.60]

12/12

Y
(M/s IL&FS)

Y

Y
(Application
under screening) Y
(Process
Initiated)

15

Jammu &
Kashmir
[6,037.57]

22/22

N

N

N

4

892.18
[-- | -- ]

16

Jharkhand*
[6,032.20}

24/24

N

N

Y
(16/23)

23

1,364.45
[367.00 | 367.00]

* Pilot States/UTs; # Fund Released under process
** Does not include interest accrued and amount refunded by the state.

-

158.21
[49.00 | 14.33]#
472.99
[367.00 | --]
190.42
[-- | -- ]

26

1,734.35
[2700.00 | 731.35]
1,047.82
[1070 .00| 962.82]

12

543.12
[556.00 | --]

State-wise Status Summary (3/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Till Date

Cumulative Fund
Sanctioned**
[Provision I Released in FY 14-15]
(In Rs. lakhs)

17

Karnataka
[7,960.82]

05/30

N

N

Y
(Process
Initiated)

30

18

Kerala*
[3,428.12]

14/14

N
(NIC + State
Agencies)

Y

Y
(Process
Initiated)

-

12

906.85
[889.00 | 889.00]#

19

Lakshadweep
[685.90]

00/01

N

N

1

-

122.85
[128.00 | --]

20

Maharashtra*
[7,113.34]

35/35

N
(M/s
MahaOnline)

Y

Y
(Employee of
LITSS to work as DPM)
Y
(35/35)

-

32

3,683.27
[3111.00 | 3111.00]

21

Manipur
[2,460.76]

09/09

Y
(M/s Nelito)

Y

Y
(09/09)

9

-

745.46
[143.00 | 143.00]

22

Meghalaya
[2,855.46]

7/11

Y

Y
(Signed
with NIC)

Y
(06/11)

11

226.64
[-- | --]

23

Mizoram*
[1,923.57]

8/8

Nominated
(M/s Interlace)

Y

Y
(07/07)

7

1,223.50
[-- | --]

24

Madhya
Pradesh*
[11,805.17]

51/51

N
(NIC + State
Agencies)

Y

Y
(PSM
Managers will be deployed)

-

* Pilot States/UTs; # Fund Released under process
** Does not include interest accrued and amount refunded by the state.

10.00
[1758.00 | 1649.16]#

46

3,106.58
[4000.00 | --]

State-wise Status Summary (4/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)
Target

Achievement

FY14-15

Till Date

Cumulative Fund
Sanctioned**
[Provision I Released in FY 14-15]
(In Rs. lakhs)

25

Nagaland
[3,303.12]

11/11

Y

N

Y
(11/11)

11

26

Odisha*
[7,154.82]

30/30

Y

N

Y
(28/28)

-

27

Puducherry*
[1,206.37]

04/04

Y

N

Y
(04/04)

4

229.94
[143.00 | 51.33]#

28

Punjab*
[5,367.64}

22/22

Y
(M/s HP)

Y

Y
(20/20)

20

731.98
[1667.00 | 341.55]#

29

Rajasthan*
[7,913.18}

33/33

Y

Sikkim
[1,153.98]

04/04

Y
(Part of the SI
RFP)
Y
(04/04)

-

30

Y
( M/s Aurion
Pro Solution)
N
(NIC selected for ADA)

31

Tamil Nadu*
[6,890.53]

32/32

Y
(NIC + ELCOT)

N

32

Tripura
[1,811.79]

08/08

Y
(NIC selected for ADA; H/w
RFP released)

Y
(Signed
with NIC)

Y
(Signed
with NIC)

* Pilot States/UTs; # Fund Released under process
** Does not include interest accrued and amount refunded by the state.

Y
(To be selected by
DCs)
Y
(Process
Initiated)

412.03
[277.00 | --]
28

31

4

-

8

1,596.97
[409.00 | 367.68]#

1,127.36
[492.00 | 455.27]
162.35
[444.00 | 444.00] #

26

675.49
[556.00 | 500.00]
285.99
[-- | --]

State-wise Status Summary (5/5)
Sr. No

State / UT
Total Approved
Outlay
(In Rs. lakhs)

DeGS
Status

SI RFP
Released
(Y / N)

SI
Contract
Signed

District
Manager
Hiring
Initiated
(Y/ N)

Launch of eDistrict
Services
(No. of Non-Pilot Districts)

Cumulative Fund
Sanctioned**
[Provision I Released in FY 14-15]
(In Rs. lakhs)

Uttar Pradesh*
[17,398.38]

69/69

34

Uttarakhand*
[3,245.06]

13/13

35

West Bengal*
[4,073.08]

18/18

TOTAL
[166,039.26]

Y
Y
(NIC + Trimax
(Signed
(Zone-I & SDC) with NIC,
+ SI Selection in Trimax Progress for
Zone I)
Zone2)
N
Y
(NIC selected
(Signed
for ADA with NIC)
Y
Y
(M/s CMC)

602/672

* Pilot States/UTs; # Fund Released under process
** Does not include interest accrued and amount refunded by the state.

Achievement

FY14-15
33

Target

Till Date

Y
(52/69)

34

35

3,584.24
[2208.00 | -- ]

Y
(Process
Initiated)

12

-

487.00
[-- | --]

Y
(Selection
Completed,
Appointment
letter to be issued) 16

313.33
[556.00 | 501.28]#

298

30,958.19

Thank You

e-Forms and Service Delivery through State Portal & SSDG
26th Aug 2014

© 2012 NeGD | Public Services closer home

1

Project Overview
Scheme approved on 16-Dec-2008
Total outlay: Rs. 300 Cr [DeitY & State Share (ACA): Rs 150 Cr each]
 DeitY released: Rs. 110.78 Cr
 ACA released: Rs. 83.46 Cr
Centrally Empanelled Consultants - 5:
 PwC, E&Y, UTITSL, ILFS and KPMG
Centrally Empanelled Implementing Agencies - 6:
 Infosys, TCS, Accenture, HP, L&T Infotech & Wipro
Project Proposal Approved: 33 States/UTs
 Live: 20 States/UTs
Implementation in Progress: 11 States/UTs
 Yet to Start Implementation: 2 States/UTs

Objectives
 Easy, anywhere, anytime access to Government Services (both Information &
Transactional)

 Enable integrated service delivery by
 Online/offline e-filing of application available at CSCs through State
Portals
 Intelligent routing of forms to destination field office by Middleware
(SSDG)
 Enable assured electronic delivery, acknowledgement and status tracking of application  Facilitate online payments through Centralized Payment Gateway

 Facilitate status information/tracking through centralized Mobile Seva platform Strategy
• Leverage the common infrastructure of SWAN, SDC and CSCs

• State Portals (SP) and SSDG (State Service Delivery Gateway) hosted in SDC
• Service request routed through SSDG to the respective field office with unique Transaction ID
• Provide for a Standard interface of interactions between departments / external entities
• Adopt Standards that ensure future expansion and interoperability

SSDG Implementation Status
Milestones

No. of States

Go - Live

20

States

Implementation Timelines

Goa, Tamil Nadu, Manipur, Nagaland, Meghalaya, Himachal Pradesh,
Uttar Pradesh, Jammu & Kashmir, Puducherry, Sikkim, Mizoram,
Andhra Pradesh, Assam, Madhya Pradesh, Arunachal Pradesh, Rajasthan,
Chhattisgarh, Bihar, Tripura and Kerala

Implementation in
Advanced Stage

3

Implementation in
Progress

4

State to issue
LoI/Contract

4

D&D, DNH, *Odisha, Chandigarh

2

*Karnataka,
*Uttarakhand

2

*Lakshadweep,
*Delhi

Yet to float RFP

DPR Not Submitted
/ Approved yet

West Bengal, Punjab, Andaman & Nicobar

Jharkhand, Gujarat, Haryana,
*Maharashtra

Jul’14 – Oct‘14

Nov’14 – Mar‘15

* No Progress

SSDG Services Live
Sl No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

State
Andhra Pradesh
Arunachal Pradesh
Assam
Bihar
Chhattisgarh
Goa
Himachal Pradesh
Jammu & Kashmir
Madhya Pradesh
Manipur
Meghalaya
Mizoram
Nagaland
Puducherry
Rajasthan
Sikkim
Tamil Nadu
Tripura
Uttar Pradesh
Kerala

Go-Live Date
01-Jul-13
29-Aug-13
31-Mar-13
19-Feb-14
01-Oct-13
08-Jul-11
01-May-12
28-Aug-12
18-Sep-13
26-Jan-12
03-May-12
15-Mar-13
30-Mar-12
11-Feb-13
26-Sep-13
18-Mar-13
28-Feb-11
01-Mar-14
01-Aug-12
05-Jun-14

No. of Dept.
Operational
7
4
2
2
2
16
7
2
5
7
2
1
8
15
5
9
2
2
8
3
109

No. of Services
Operational
41
11
13
8
2
50
26
7
40
40
4
2
25
37
26
45
10
8
26
6
427

Thank You

Key Challenges
•

Prioritization of Services and buy-in from the departments

•

Awareness of department staff and all the other stakeholders
– Notification of Gazette order for making this only method of service

•

Delay in requirement finalization as well as documents sign off

•

Coordination between stakeholders (NIC, STQC, CDAC, IA, Consultants)

•

Integration of existing backend application
– Support from existing application owner

– e-District System Integrator
•

STQC audit
– Delay in on-boarding
– Mandatory before Go-Live

Enabling govt departments and agencies to deliver public services through mobiles

Policy directions
The Framework for Mobile
Governance
notified in
The Gazette of India,
February 2012
“Public services under all projects would be delivered through mobile devices as well”
-Prime Minister’s Committee on

NeGP, chaired by the PM,23.11.2011

 As an extn. of NeGP vision

 In cognizance of massive reach of mobile phones

MSDG: key element under notified framework

Mobile Seva
Provides an integrated, centrally-available platform to all Govt. Depts.:
 for integration with

Unique,1st nationwide m-initiative
1-stop shop for all mobile services

common e-Gov infrastructure in the country

Centrally hosted core infra on cloud

to deliver public services

Depts. need not invest in own m-platform

to citizens over mobile devices through SMS, USSD,
Depts. can onboard very quickly
Voice/ IVR, m-apps & other channels Mobile Seva architecture built around
Open stds.

Cloudbased solns.

Mobile Seva – Ready & Operational Channels
(11-Aug-2014)

SMS Gateway launched in Jul 2011
 PUSH SMS: 1090+ Depts.

Mobile AppStore launched in
Jan_2012

integrated; 120 cr+ SMSs sent

 300+ live m-apps hosted

 PULL SMS: Short codes 166 &

 http://apps.mgov.gov.in

51969; Long code 9223166166;
340+ services integrated!
IVRS : Live, 134210 Transactions

USSD : Live with 4 Services

M-payment solutions available through cards, net-banking & IMPS

Real-time status 24x7 on mgov portal ( www.mgov.gov.in )
Regular posts on social media
( www.facebook.com/DIT.MGOV ,
@mgovindia,
http://www.youtube.com/channel/
UCXJD3ciK4vBDklnn3O3pv4Q )

Fast Onboarding: Self-registration
PULL SMSes
(i) Provide API for MSDG to send messages
(ii) Define keywords, subkeywords, responses

Create account at http://services.mgov.gov.in e.g.: SMS “GOA RATIONC
XXXX” to 51969

(Expedited vetting follows)

PUSH SMSes:
(i) through dashboard from the account
(ii) through programmatic interface (msdgweb.mgov.gov.in)

24x7 portal (mgov.gov.in)

AppStore (apps.mgov.gov.in)

Massive and Growing Impact!
ECI maps polling stns;

tracks EVMs more effectively >2.1 cr notifications between UIDAI and citizens >30.7 cr crore notifications between depts in Andhra Pradesh and citizens

Keyboards in Indian languages: Boost to use of Indian languages on mobile devices

Andhra Pradesh,
Himachal Pradesh &
Maharashtra – States with maximum adoption m-enablement of eDistrict and SSDG services for true and widest impact

>47.6 cr notifications between M/o
Agriculture and farmers

>2 lakh downloads from m-app store

Unique partnership among all stakeholders: telcos, govt. depts., citizens, mobile industry
& civil society

RECOGNITION-1

United Nations Public Service (2014) Award for India’s Mobile Seva

The only winner from India in 2014
“Promoting whole of government approaches in the information age”
(2nd Prize)

RECOGNITION-2

m-Governance

Mobile Seva [India]

User Feedback
“…greatly helped us in the recent Assembly elections. We have been able to map and track valuable and critical equipment (EVM) and the voters have benefited from the accurate mapping of polling station locations made possible …" - IT Team, Election
Commission of India
"We have been able to reach a vast cross section of citizens using the PUSH SMS channel of MSDG, and also, citizens have been able to reach us quickly using the PULL
SMS channel of MSDG."

- IT Team, Himachal Pradesh
"This initiative is a futuristic initiative and needs no recommendation. All departments should fall in line automatically. They should not wait for anyone to recommend. ...Good initiative. - DIRECTORATE OF WHEAT
RESEARCH

“We are using DeitY Mobile Seva Services for sending advisories to farmers. We have started sending introductory and welcome messages to farmers and I must say their services are helping us to great extent in reaching farmers with the help of SMSs.
Thanks for your support.”

- Dept of Agriculture & Cooperation
"Great Work...Hats off to you all...Keep It up...." - Citizen on Facebook
"Revenue collection has improved as payments happen on time due to reminders we send. Also, number of complaints have reduced drastically because we are able to send information about shut downs in a timely fashion“
- MPMKVVCL Bhopal

Way forward
Develop ecosystem for smart m-governance
 Device and OS agnostic apps: HTML5
 Transactional and integrated services
 Mobile based payments for services
 Mobile based authentication
 Location based services
 Indian language based apps

Additional channels
 Cell broadcasting
 Sim Tool Kit

 MMS

mgov@negp.gov.in, msdp@cdac.in