...1. Find out what customers value: Take a thorough look at consumers: What types of experiences do they expect? What companies do they believe deliver the best experiences? How do consumers prefer to learn about vehicles? In terms of information sources, the Internet, personal networks, and social media platforms rate highly, and much higher than traditional information sources such as television, radio, and direct mail. In fact, more than 70 percent of consumers use the Internet while shopping for new and used vehicles—more than double the usage of any other information source. This reflects consumers’ growing desire for an objective resource of trusted information. Increasingly, analysis shows that consumers are relying more and more on their social media networks and trusted connections for guidance on vehicle purchases. A primary conclusion to draw from these trends relates to control and influence: The most influential sources of information in the vehicle purchasing process exist beyond the traditional span of control of the OEM and dealer to include social influences. 2. Manage the customer experience: The challenge of managing a customer experience that lives beyond the boundaries of the OEM’s four walls is not new. After all, manufacturers have worked to manage customer relationships through independent dealerships. However, due to the ways in which consumer power and vehicle shopping influence are rapidly changing, consumer expectations about their experience...
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...India was amazing. People were always willing to help us any way that they could. Whether it was the hotel employees, the bus crew, restaurant staff, bystanders on the street, or even those living in absolute poverty, the people of India were always smiling at us and wanting to know where we were from. Most people would think that they were always looking for a rupee or two, but that was not the case. They were genuinely glad that we were in their country and wanted to make sure that we had the best experience possible. It was inspiring and amazing and I think we could all learn of a lot from them. India was an eye-opening experience and it absolutely gave me an appreciation for how fortunate I am and it really put life into perspective. It made me realize what’s important and what I really value in life. There were times when I found myself frustrated, dirty, exhausted and ready to throw in the towel, but then I would turn a corner and spot something spectacular or come across a child with a smile on their face and I would remember how fortunate I was to experience such a unique place. India is a beautiful place filled with incredible people whose pride in their country is unwavering, and rightfully...
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...CHANGING PERSPECTIVES PSY/220 KATRENA TAYLOR 7/24/11 WRITTEN BY GARY ELLIOTT The scenario that is in the text is something that we see all too often out in society. We as people think that we should have control over what is going on around us at all times. The way we view something is what we have seen in the past, or have experienced ourselves. I have been guilty of this very thing; everyone has a different perspective on the same situations. People that have religion see things different than people that don’t. Most people just see the situation from their perspective on the outside and they don’t take the time to ask questions or try to see the other side. After reading the following scenario, I would say that the first analogy of the situation fits well. You see that sort of situation all the time, whether you are at the grocery store or at Wal-Mart. I actually witnessed a situation like this once at a store called Game stops. These kids were so bad that they were running around knocking over the displays, the mother was patiently waiting in line to purchase the games that she bought. One of the guys that worked there had to stop the kids from destroying the store, while the mother paid no mind to what was going on. Where I live there are a lot of homeless people constantly walking around and asking for anything mainly money. These are the same people that are telling you that their car broke down and the just need a little gas to get home. Most of these homeless...
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...The five characteristics for human service professionals are: Self-awareness, Ability to communicate, Empathy, Responsibility/commitment, and Flexibility. Self-awareness is the deep understanding of one's own self, this includes comprehending self-knowledge about beliefs, attitudes, values, stereotypes, biases, cultural and gender differences, and behaviors. Self-awareness is beneficial in diminishing preconceptions and opinions, allowing one to modify or change their "self" toward a client's perspective. Empathy is the ability to see or feel what the client has experienced. Similar to self-awareness, empathy furthers the progression of understanding oneself and enables a provider to put their feet into the client's shoes. Providers who have experienced as well as relate to the client's situation have an easier time expressing empathy. Responsibility/Commitment are ideal promises to a client. The provider shall support the client in whichever possible way is needed through responsibility and will offer the highest quality of service through commitment. A provider displays a strong presence of professionalism and acts to the best of their abilities. They will adhere to a code of ethic or conduct and will remain honest with their client throughout their service. Flexibility provides versatility to a provider’s service. They may need to change, abandon, or revise plans if the program suddenly becomes difficult or unusual. Flexibility allows a provider to learn new alternatives...
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...The article, This Bud May Be for the Belgians, discusses InBev’s buyout of Budweiser. Discuss the value of the brand from a consumer perspective. Some of you may not be beer drinkers, or drink any alcohol, but you are still a part of a culture where beer drinking is an identifiable lifestyle component, so you should be able to provide some perspective. Some things to consider are Budweiser’s targeted blue-collar market segment, its country of origin, and our nationalistic “pride of ownership.” Switch perspectives a bit, and consider how international consumers might value the quintessential American beer. Do you think that coming from the US enhances the value to overseas customers? Why or why not? (Blenkinsop & Geller, 2014) In replying to other classmates, discuss the consumer perspective, thinking about your own exposure to Budweiser’s products and promotions. Include your thoughts on the value of any of the AB brands. Even though I am not a beer drinking but during socializing events majority of my friends and the people I have observed prefer international beer (i.e. Russian, German etc). During the initial stages of the InBev buyout of Budweiser the response was not that great Hence, the AB InBev buyout adopted to understand and address factors hindering Budweiser’s growth in the US as well as build or introduce the brand in other markets helped them achieve strong in-market performance globally. In addition, the brand is now successfully developing a universal...
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...Management Accounting & Control (ACCFIN5036) Coursework: Academic Essay Length and submission: This is a 2500-word (excluding references) academic essay, which must be submitted on 23rd November 2015 at 12noon. Aim: The aim of this assignment is to test your management accounting and control knowledge in relation to its social and organizational perspectives where you see management accounting not only as a set of technical tools such as performance measurement indicators or costing techniques and methods, but also as social and institutional practice by which technical tools are promoted, legitimised, used or even misused. Question: Bearing in mind this broader perspective, consider a recent management accounting change programme such as Activity-Based Costing or Balanced Scorecard: its origin, development, diffusion and managerial effects. Explore why and how this programme has come about as a global programme and evaluate whether it solves the problems it expected to solve or whether it produces some unintended consequences. Materials to be used: Use relevant journal articles, which you must refer to. Follow standard academic referencing practices when citing them. Use your own intuition to answer the question above rather than merely reproducing the reading materials. When you directly quote from your readings, you must acknowledge by properly citing references. You must be aware of university’s plagiarism policy in this regard. Marking...
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...probably fail once or twice but you’ll get there.” 2. I – Emotions are as reliable as reason. II – Areas of knowledge are not applied; they are organized clusters of knowledge. III – No area of knowledge is inferior to another, especially the arts and the religious knowledge systems. 3. - I know bits and pieces of knowledge as I am of the opinion that we can never know the whole story. - I can say I know myself pretty well. I believe my background and experiences shape the way I think. Therefore, my pursuit and interpretation of knowledge is often skewed to fit my preferences. - I know what I know mainly through evidence, experience and my intuition. I explore the nature of knowledge by looking at knowledge from different perspectives, examining biases and the ways of knowing used to interpret the knowledge at...
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...Reflective Practice Reflective practice is a process which enables you to achieve a better understanding of yourself, your skills, competencies, knowledge and professional practice. Although most of us engage in thinking about experiences either before, during or after an event, we need to document our understanding in order to clearly identify and demonstrate the components of our learning. Identifying what we have learnt requires us to think about our experiences, and consider the outcomes, in order to evaluate the experience, and identify our thoughts, feelings and understanding of the relevant issues. The objective is to identify what we have learnt in order to construct new or different approaches to our future practice, or to recognise and validate effective practice to utilise in the future. Learning comes from many different incidents and experiences that we have in life. We can learn much about ourselves, others, our job, our organisation, and professional practice, as well as our abilities and skills, if we consciously take the time to reflect on our learning. As a starting point, a pro-forma sheet for reflective practice, incorporating some ideas around the type of experiences we can utilise for learning, is provided. N.B. When reflecting on clinical incidents or professional practice involving patient care, patient confidentiality must never be breached Further guidance on different theories and methodologies for reflective practice is available on...
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...Anthony Doerr uses many different perspectives in his novel All the Light we Cannot See to convey how different people are affected by the current ongoing war, World War II. Doerr focuses on 2 characters perspectives in his novel; Werner, a intelligent boy enlisted into a nazi training camp and later sent onto the field and Marie-Laure, a blind girl with a passion for knowledge. Werner’s perspective is focused around survival and he does what he is told because he fears for his life. Contrary to this, Marie-Laure has a hopeful perspective because her hope creates her reality in her mind. Doerr uses different perspectives to show how focusing too much on one point of view can obscure reality and make a person blind to the reality of some situations. Werner has a very fearful perspective....
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...and growth allows the company to get detailed information from the employees that work for them. Finally there is customer perspective. This is customer insight about the project that was being evauled. Each of these perspectives comes together in one big report for the company but all of the perspectives are different. Financial Audit Audit is a way for the company to have insight to financial matters to help determine if the project is meeting goals. The audit will review budgets, status of the project, and future of project, sales receipts, maintence, and even pay roll information. The company then has an overview of how costly or beneficial the project is. An audit for a project uses no standard system and has no records; therefore the data needs to be started when engaging the audit. Learning and Growth The learning and growth perspective allows a company to understand the employees employed. This provides information based on employee satisfaction and even retention. Learning and growth even explores the different skills needed for each job. This allows the company to have full insight on what sort of skills are going to be needed if the project is going to be redone at a later time. This could ensure the outcome of the project to be better just by following and tweaking the project guidelines. Customer The customer perspective provides the company with insight from new and repeat customers. This...
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...Psychology Experiment Essay It is inevitable to stop people from creating their own perspectives, but is it possible to change those perspectives or not? The issue that we deiced to study tries to answer the question: Do you believe only what you want to believe? My group and I realized that during this time, especially with the presidential debates, it was important to find an answer to this question. We wanted to prove whether people react to new information in a biased manner, when it conflicts with their previous beliefs. In other words, are all people programmed to be narrow minded? To look further into this topic, we developed an experiment that will try to prove that people are prejudice towards new information. We believe that if people read something that contradicts their original beliefs on a topic, then they will defend their position regardless of the factual information presented because people develop personal biases towards what they want to believe in. In order to prove that people believe only what they want to believe, we have devised a survey which forces people to react in their biased manner. We decided that in order to receive strong reactions from people we needed to choose a controversial topic. During the course of our experiment we will interview 60 people. Of the 60 people 30 of them will be given the article that states marijuana is not a gate way drug. The other 30 people will be given the article that states marijuana is a gate way drug. Of...
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...Graphic Organizer - Steps in Business Writing Graphic Organizer - Steps in Business Writing KWL Table | Known Information | Want to Know Information | Learned Information | Pre-Writing | * Brainstorm facts, scenarios, strategies, options, and potential complications. * Organize groups by main topic. * Identify the primary focus and key points. * Consider how this information affects the audience, the best method of communication, and the best format. | * Create a list of information that requires research prior to writing. * Identify resources available to research information further. * What information is missing? | * Key points * Primary focus * Research areas * Research resources * Who the audience is * Desired outcome | Researching | * Use available resources to confirm the accuracy of information included in the initial brainstorm * Review the key points, data, and primary objective with individuals who will provide honest feedback. * Review key points and the main objective to consider any potential for biased. * Ask others to evaluate the information and identify any potential for biased. * Consider which key points pose least potential for complication. | * Is the information accurate? * Does factual data support the key points? * Can others understand the desired outcome? * Is any of the information biased? * How to avoid complications related to the primary focus. * Do the key points support the desired...
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...University of Phoenix Material Team Building Worksheet Complete the Team Building Worksheet by answering the following questions in 200 to 300 words each. 1. Describe team members’ results on the Discovery Wheel and Develop your multiple intelligences exercises. What similarities and differences exist within the team? We are Team Charlie, and our team consists of Robert Row, Scott Roush, and Tag Krogseng. Robert was quite shocked at his results on The Discovery Wheel. He was deficient in communicating and taking tests. The rest of his results were within 2 or 3 points. What he found most intriguing was with his career, it is imperative to communicate. As he pondered this, he realized that he has not been communicating, but just giving direction. Listening is extremely important to the communication process. His second deficiency was taking tests. In the past he has done well on test, but not all tests. As he thought about his previous school experiences, he realized that tests did give him some trouble. Robert will need to work on the studying aspect to ensure that tests are completed with the desired result. Motivation, memory, and thinking were the three highest categories on Scott’s Discovery Wheel. With the motivation portion being the highest, it shows that Scott is ready to take on any task. While all the other traits are somewhat balanced with each other, as time goes on those traits may become stronger or weaker...
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...Professional Judgment /Skepticism DUE DATE FOR THE FOLLOWING QUESTIONS- 9/24/2013 KPMG Chapters 4 & 5: Identify 5 judgment tendencies that might lead to biased judgments (Ch. 4). For each tendency identify a way to mitigate or overcome the biased judgment. (Ch. 5). Availability tendency- The tendency for decision makers to consider information that is easily retrievable from memory as being more likely, more relevant, and more important for a judgment. A way to mitigate bias to this tendency is by using awareness, consider why something comes to mind, make the opposing case, consult with others, and obtain and consider objective data. Confirmation tendency- The tendency for decision makers to seek for and put more weight on information that is consistent with their initial beliefs or preferences. To mitigate the bias caused by this tendency we must be aware of the tendency, make the opposing case, consider alternative explanations, and Consider disconfirming or conflicting information. Overconfidence tendency- The tendency for decision makers to overestimate their own abilities to perform tasks or to make accurate diagnoses or other judgments and decisions. The way we can mitigate bias of this this tendency is by being aware, challenging expert or advisors estimates, challenging extremely high or low estimates, and challenging underlying assumptions behind the estimates. Anchoring tendency- The tendency of decision makers to make assessments by starting from an...
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...make changes freely without being tied to the office allows for much more flexible work, and saves time and money. With a global economy, the ability to hire, and allows professionals to work in their home country without having to be tied to the office is a major benefit. It allows for companies to find the most experienced, and qualified individuals no matter where they are in the world. Java is amazing with the visuals that it provides a user. A business can use pictures to show products, zoom, rotate, and pan makes for a better user experience. It enhances the overall functionality of a program as well. It presents a professional look for a business. In this new global economy a business has to be able to keep the attention of a perspective customer, and that requires information to be displayed in a way that is clear, concise, and comprehensive all at the same time without being overwhelming. Java offers this to...
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