Drexler’s is a World Famous Bar- B- Que joint located in Houston. It started out in the late 1940’s when a great Uncle of the present owners operated the establishment as Burney’s BBQ. Once he passed away another Uncle took over the business and had to change the name (due to a leasing arrangement) to Green’s Barbeque. In 1982 James Drexler and his mother took over the business and in 1985 they changed the name to Drexler’s Bar-B-Que. James started to learn the business from the ground up from his Uncle since the age of 12. Drexler’s has always been family oriented and remains that way to this day.

Values play a big role in how Drexler’s Bar-B-Que interacts with its neighbors and customers. As the text book states Drexler’s is a family business with strong underlying values. It is in the neighborhood and is of the neighborhood. Even though they expanded to a 13,000 square foot location and have had great success they still haven’t left the Third Ward. Mrs. Scott really pushes the values of Drexler’s on a daily basis when she moves through the restaurant inquiring each individual customer of their needs with a warm smile and greeting. Drexler’s gives back to its community by sponsoring a softball team and a local Boy Scout Troop. They also give African American youths the opportunity to go camping and visit a local amusement park, mainly because the family believes that a business is obligated to aggressively seek out opportunities to help others.

These values make Drexler’s an effective organization. They have a great value for their customers and their needs while providing a great product with excellent service. They were able to expand their business while maintaining that personal touch the customers’ have always experienced. They are effective because they are successful and are able to give back to their community.

In order to be an effective organization Drexler’s has to operate with its environment. The systems model enables management to describe the behavior of their organization both internally and externally. Internally describes why and how and why people within organizations perform their individual and group tasks. Externally, you can relate to the transactions of organizations with other organizations and institutions. Internally Drexler’s organization is as follows: James Drexler does the meat preparation; his mother, Eunice Scott handles the other food preparation (the “standard fair” is potato salad, coleslaw, barbeque beans, and slices of white bread); and his sister, Virginia Scott, manages the “front operations”- customer orders and the cash register. There are only two or three other full-time, although sometimes during the summer a couple of nephews work part-time. Externally the business generates income that goes back into the community by attracting visitors to the Third Ward Houston area and sponsoring the local softball team and Boy Scout troop.

Drexler’s Bar-B-Que has been in the business of serving its community since 1940. The names have changes over time but the values have always been the same. They take pride in being able to make profit doing what they love best as well as turning around and helping the surrounding community. Drexler’s is a well-rounded organization that functions effectively internally as well as externally.