...Drexler’s World Famous Bar-B-Que is a family owned business and was established in 1940. The restaurant is family run with Mrs. Scott as the influence behind the strong culture of the organization with values of honesty, hard work, treating people with respect, and her belief in God. Drexler’s Bar-B-Que is located in an economically disadvantaged Texas neighborhood and is well known for giving back to the community. They have sponsored soft ball teams, camp outs for locals, amusement park admissions for locals, and sponsorship of local Boy Scout troops. In 1994, the restaurant was closed for 6 months to expand. When the business reopened, business doubled. Mrs. Scott’s values play a large role in how Drexler’s Bar-B-Que interacts with its neighbors and customers. The family dedication to the disadvantaged neighborhood was demonstrated by not moving away. Her friendliness towards restaurant patrons, her daily attendance, and their sponsorship of neighborhood ball teams, Boy Scout troops, and locals all contribute to the success of Drexler’s Bar-B-Que. This was further demonstrated by the ability to close for 6 months and double their business. Usually, a business that closes for 6 months loses a large percentage of customers upon reopening. This was not the case for Drexler’s Bar-B-Que since the commitment to community had been so strong. Drexler’s Bar-B-Que is an extremely effective organization. The quality of the business is reflected in their ability to treat...
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...Introduction Drexler’s World Famous Bar-B-Que is a family owned restaurant operated since the late 1940’s. Drexler’s is located not far from downtown in an area known as the Third ward in Houston, Texas. The city of Houston offers several large chain barbeque restaurants along with smaller neighborhood businesses serving barbeques. 12-year-old James Drexler began working with his uncle and learned the secrets of the old family recipes. After the death of his uncle, James and his mother Mrs. Scott took over the business. Mrs. Scott influences the culture of the organization. She reflects her values of customer service, hard work, treating people fair and with respect, and a strong faith. Committed to customer satisfaction, Mrs. Scott treated every customer like family. The Third Ward is an economically challenged area where contribution is needed by local business, the Drexler’s felt they have an obligation to aggressively seek out opportunities to help others and to thank the community for their loyalty by sponsoring a softball team and a local Boy Scout troop. 1. What role do values play in how the Drexler's Bar-B-Que interfaces with its neighbors and customers? To influence the culture of the organization and aligning the individual strengths and talents Mrs. Scott hard work, integrity, honesty, treating people fairly with respect, provided the best product and service to its customers. To convey allegiance to its customers and neighborhood, the Drexler's demonstrated...
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...Case 1.1 Drexler’s World Famous Bar-B-Que Drexler’s World Famous Bar-B-Que is located in Houston, Texas in an area known as the Third Ward. The Third Ward is one of the six historic wards of Houston, Texas and is located southeast of downtown Houston. Drexler’s is a family owned and operated establishment since the late 1940’s. They use unique family recipes that have been passed down generation after generation. One of the main operators is Mrs. Scott who has a major influence on Drexler’s business culture. Through the business she reflects her values of customer service, hard work, treating people fair and with respect, and a strong faith. She tries to add a personal touch to the business treating every customer like their one of the family. The Third Ward is an economically challenged are and Drexler’s feels they have an obligation to thank the community for their loyalty by reaching out to the community. 1. What role do values play in how the Drexler’s Bar-B-Que interfaces with its neighbors and customers? The reason Drexler's restaurant has been able to effectively operate for this long is because they use their family values as a part of their business approach. The business has always been family run and they use their strong family values to create a warm and friendly environment. They treat all customers as they are a part of the family and this in turn creates strong customer satisfaction. Just as the business has been handed down generation after generation...
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...Drexler’s World Famous Bar-B-Que Tanya Turner Organizational Behavior and Management Professor Steven Seay July 8, 2012 Abstract This paper focuses on Drexler’s Bar-B-Que, a family run business that has existed for over 60 years. The paper addresses how values play a role in the success of the business but also delves into how a family business’s values impact operations and success. The effectiveness of the organization is reviewed and discussed related to how a family run business can achieve success but yet not be effective. To drive this point the paper will have research topics from Internet based resources in business related to how family businesses succeed and what the pitfalls are. The paper will also address how Drexler’s business fits into the systems model illustrated in Organizational Behavior and Management, ninth edition. The use of Internet resources and text book elements will provide a picture of both the effectiveness and survivability of a company based on the environment it exists in. Summary Drexler’s World famous Bar-B-Que is located in an area of Houston called the Third Ward-an economically disadvantaged neighborhood not far from downtown. It has been in the area since the late 1940s. It was a small establishment around 1500 sq feet but relocated to a 13,000 square foot located in 2003. It features traditional fare and healthier menu items. Drexler’s continues to be a family business with strong underlying values. It is...
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...Case 1.1: Drexler’s World Famous Bar-B-Que Drexler’s World Famous Bar-B-Que is a family owned restaurant located in an area of Houston, Texas in an economically disadvantaged neighborhood. The restaurant started up in the late 1940s by a great uncle of James Drexler who currently owns the business along with his mother. James started working at the restaurant when he was 12-years old learning the business as well as the secrets of the old family recipes. Throughout its history, the restaurant has been through a couple name changes but now operates as Drexler’s World Famous Bar-B-Que and continues to be a “family affair.” The business has strong underlying values and continues to be successful as patronage increases, yet the Drexlers never really considered moving from their original location. They did however, close the restaurant in 1994 to expand and remodel, doubling business when they reopened. Mrs. Scott, head of the family and James’ mother, influences the values and culture of the organization along with her honesty, hard work, and treating people fairly. She is always moving through the restaurant inquiring about individual needs. The restaurant also gives back to the community through sponsorships for softball and Boy Scouts. While they are successful and business seems to be growing every year, their hours of operation do not seem to be too flexible or adaptable as they close at 6:00 p.m. and are closed on Sundays and Mondays. 1. What roles do values play in how...
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...Drexlers Bar B Que. 05/08/2014 pdf text original [pic] 1.1: Drexler’s World Famous Bar-B-Que. Questions. 1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is avery important piece to being an effective organization. You must give back to your environment 2. Is Drexler’s an effective organization? Why?Drexler’s is an effective organization. They value their customers, provide superior service and a great product. Drexler’s also adapts to the outside environment.They expanded their restaurant in order to accommodate the growing client base. The organization also gives back to the community by sponsoring a softball team anda Boy Scout troop. 3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment. Beginning with the inputs the organization will input their values and supplies which they then process in order to generate a successful output -- their wonderful food.Their product is...
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...Drexler’s is a World Famous Bar- B- Que joint located in Houston. It started out in the late 1940’s when a great Uncle of the present owners operated the establishment as Burney’s BBQ. Once he passed away another Uncle took over the business and had to change the name (due to a leasing arrangement) to Green’s Barbeque. In 1982 James Drexler and his mother took over the business and in 1985 they changed the name to Drexler’s Bar-B-Que. James started to learn the business from the ground up from his Uncle since the age of 12. Drexler’s has always been family oriented and remains that way to this day. Values play a big role in how Drexler’s Bar-B-Que interacts with its neighbors and customers. As the text book states Drexler’s is a family business with strong underlying values. It is in the neighborhood and is of the neighborhood. Even though they expanded to a 13,000 square foot location and have had great success they still haven’t left the Third Ward. Mrs. Scott really pushes the values of Drexler’s on a daily basis when she moves through the restaurant inquiring each individual customer of their needs with a warm smile and greeting. Drexler’s gives back to its community by sponsoring a softball team and a local Boy Scout Troop. They also give African American youths the opportunity to go camping and visit a local amusement park, mainly because the family believes that a business is obligated to aggressively seek out opportunities to help others. These values...
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...Drexler’s World Famous Bar-B-Que is located in Houston’s Third Ward. It is a family owned business using secret family recipes dating back to the 1940’s. Mrs. Scott, head of the family, influences the culture of the organization. She is dedicated to the community and does not consider moving from its original location. She manages her business with her values throughout the organization. In 1994, the business was closed for six months to raze the building, and rebuild a new and modern restaurant. This was good decision as business doubled. Mrs. Scott has two sons who are active in the business. James is a co-owner and Clyde played college and professional basketball in Houston. What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers? Values play a tremendous role with its neighbors and customers. Mrs. Scott is constantly inquiring about individual needs not only with valued customers but also with new customers. She provides excellent customer service and is very responsive to the needs of the customer. They provide a great product at a good price with excellent service. The business could have moved from the Third Ward but decided to stay. Mrs. Scott values of hard work, honesty, and caring for the community has contributed to their success. This has made an impact on the economy of this struggling neighborhood. Drexler's gives back to the community. They have sponsored a softball team, Boy Scout troop, and giving youths an opportunity...
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...Drexler’s Case Study Florida Institute Of Technology Drexler’s Bar-B-Que was established in the 1940’s as Burney’s BBQ since then it has gone through several name, location, and ownership changes. Currently Drexler’s is located in the Third Ward of Houston and has been there since 2003. Drexler’s has remained a family operation over the years although it has gone through several different ownership changes. The current owners, James Drexler and his mother Eunice Scott have been the owners since 1982. The current staff includes, James, Eunice, James sister, Virginia and two or three other full time employees. Each member of the family is involved in a different operational aspect of the business. Eunice is the Patriarch of both the business and the family and has a great deal of influence in the community and the culture of the organization. The values of Drexler’s come from the Patriarch Eunice. Eunice works at the restaurant every day and thus a lot of her own personal values have become shared by the business. Eunice values a strong worth ethic, as indicated by her presence at the restaurant everyday. She also values treating people fairly and with respect. These values permeate not only to the staff but also to the customers. Eunice is always seen walking through the restaurant asking the customers how they are doing and checking to see if there is anything she can do to give them a better experience at Drexler’s. Eunice also believes in giving back...
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...Chapter One: Introduction to Organizational Behavior Chapter Synopsis This chapter launches the students' study of organizational behavior by providing an overview of management history and the OB field, and by identifying forces that promise to reshape the nature of management. It exposes the how, what, why, and when of organizational behavior, as viewed and practiced by managers. It also identifies the skills and competencies that leaders will need to create the ideal 21st century work atmosphere, such as intelligence, passion, a strong work ethic, a team orientation, and a genuine concern for people. Learning Objectives After completing this chapter, students should be able to: 1. Define in applied terms organizational behavior. 2. Describe the disciplines that have contributed to the field of organizational behavior. 3. Discuss the importance of understanding behavior in organizations. 4. Explain the time dimension model of measuring effectiveness. 5. Explain the relationship between quality and organizational effectiveness. Key Terms power of human resources—The ability to get things done in the way one wants them to be done. globalism—The interdependency of transportation, distribution, communication, and economic networks across international borders. cultural diversity—The vast array of differences created by cultural phenomena such as history, economic conditions, personality characteristics,...
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