...communicator? Communication is the sending and receiving of messages from one person to another professionally or personally, whether it is verbal or non-verbal communication. Communication is used to tell one person what the other person has to share with him or her, and sometimes it is through email, phone, verbally, or non-verbally through body gestures and body language. What is effective communication? Why is quality interpersonal communication important, particularly in the health care industry? Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (Brown, 2011). In the information age, we have to send, receive, and process huge numbers of messages every day and with effective communication it is more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. Why is the person sending the message? What is the reason behind the message? It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Trust is one thing that should not be broken due to the lack of communication skills...
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...Healthcare Communication As we all know communication has always been an integral part of human interaction. Communication was the basic idea which gave rise to many inventions used by the general population in their daily life. When it comes to communication and healthcare together, they have a very vast relationship between each other. There is more emphasis on communication in healthcare industry since last thirty years that it has become an important aspect of the healthcare professions. This is helping the healthcare industry to build more public relations and public advertisements. The following essay will cover some aspects of effective communication in relation to healthcare communication. The basic elements of communication can be practiced with family, friends, and co-workers and can help us build better relationships. All of this is covered when we discuss about effective communication which can build the skills of becoming committed, flexible, open to change, willing to adjust, forgiving (Cheesebro, Connor & Rios, 2010). Our style of communication is based on the relationship with other person. There are certain factors which can make relationship unstable such as: day-to-day stresses, psychological problems, substance abuse, or financial strains. All these factors require certain communication skills to become stable. Effective communication can come in handy when dealing with these factors. The basic rules of health care communication are based...
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...Effective communication is about transmitting messages to others plainly and explicitly. This practice usually entails a sender, a recipient, a message, and transactions. Those transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented, to name a few of their characteristics (Northouse & Northouse, 1998). The objective of this paper is to present information on health care communication and how the relevancy of effective personal and professional health care communication can affect other healthcare professionals, clients, and patients. Additionally, this paper will provide information on how the relevancy of effective professional health care communication is to health outcomes and how the lack of effective personal and professional communication contributes to poor health outcomes. Last, theories, and principles of therapeutic communication in the health care setting also will be clarified. Among many definitions, health care communication can be labeled as a method, which permits the health care provider and patient to articulate and provide data, opinions, and thoughts in an effort to build a mutual perceptive about a particular health concern. Moreover, in the health care setting, another definition of health communication consists of vital strategies to enlighten the public about health apprehensions and to maintain significant health issues on the public plan. The way one communicates affects everything...
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...DIRECT-TO-CONSUMER COMMUNICATION BY PHARMACUETICAL Abstract This research paper presents an overview of the direct-consumer communication issues by pharmaceutical organizations. In addition, this paper examines some of the sectors that are rampant to litigation within this pharmaceutical industry. It illustrates why effective communication is essential for pharmaceutical organizations, because it greatly affects various levels of productions, reputations, revenues, public awareness, services, products and trademarks. It also includes a comprehensive synopsis regarding the development issues related to applying communications as part of corporate ethics, marketing, publicizing and sales strategy. The example illustrated in this paper is in relation to one of the largest lucrative industry sectors, but applies to all industry sectors and organizations offering both products as well as services. Furthermore, this paper validates an overview of how Johnson and Johnson, one of the world’s philanthropic and ethical leader in the pharmaceutical industry, continues to develop complex organizational issues, such as communications regarding their pharmaceutical marketing practices. Direct-to-consumer communication by pharmaceutical organizations Running head: COMMUNICATION BETWEEN THE PHARMACUETICAL INDUSTRY Communication is defined as “the process by which information is transmitted and understood between two or more people”(McShane & Glinow, 2010, p. 270) Effective communication is currently...
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...Communication Theory Vicki L. Turner Health Care Communication Strategies/320 March 21, 2011 Kim Foster Communication Theory Communication is a vital function in the human life, and is a necessity in each life. One communicates on a personal level and one communicates on a professional or formal level. Whether one communicates formally or informally, communication is an intricate aspect of life. One may communicate verbally, nonverbally, through body language, facial expressions, and with different tones. How effective one communicates, sets the stage for many possibilities, negative as well as positive. Basic Communication Communication is ability that one spends a lifetime refining. At birth, one is capable of communicating and will begin communicating as an infant; not yet speaking as learning to speak words is a taught skill that one will learn in time. The fundamental communication skills are learned by one’s observation of others. However, it is more to communication than just speaking words. To communicate, one is not only speaking but is also listening, and uses the ability to comprehend what is communicated. Communication is the process of effectively and successfully sending a message verbally, written, or nonverbally in a clear and concise manner allowing the receiver of the message to comprehend exactly what is being transmitted, and can act on what that transmission. Because everyone who communicates a thought, and idea, or a concept, wants to be understood...
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...HealthCare Communication Opinion Paper Health communication is crucial to the success of health care encounters and it is the most import tool that health professionals have to provide effective health care to their clients. Communication is the transferring of information between people or places through verbal messages, effective communication begins with relaying messages in a clear, direct way where they can be easily interpreted and received, in order for the communication to be effective the sender has to relay or present their ideals by using the correct wording, sounds and even gestures in a way that the receiver can easily understand the message. Good medical care depends upon effective communication between providers and patients, without it caregivers cannot make accurate diagnoses, execute their recommendations or hear and understand their patients concerns (du Pré, 2005). According to "Impact of Communication in Healthcare" (2011), “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help.” Several studies that have been conducted over the last three decades have suggested that healthcare professional’s ability to empathize and reflective listening can have a profound effect on their patient’s perceptions of the quality of healthcare that they are receiving, from a patient point of view Reverend George Handzo a patient and also a hospital...
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...Business Communication Trends Melisa Sida University of Phoenix 12-4-2010 COMM 285 Florentino A. Lopez Business Communication Trends Communication in the home health work environment is very important. Effective communication is vital to the well being of a client. An effective communication system plays an important role in the management/employee relationship; employee/client relationships and the overall role of the agency within its own community. The home health business is particularly prone to growth and diversification. Communication plays a vital role in the day to day functions of the home health industry. Communication is used to relay information pertaining to a client’s care and needs. Employees use communication to express a problem within the work or home environment. Problems become resolved when there are no barriers in communication. None of this is possible without an effective business communication system. In previous years businesses communicated with clients and employees by means of the postal service or memorandums to inform of any new or upcoming information regarding the agency. Often face-to-face meetings were conducted and closed with handshakes. Memo pads or sticky notes were used to relay messages left for other individual staff members or to make notes on certain cases. A reminder list was utilized for tasks needing to be completed. Business communication entailed sending memos, writing business letters and so...
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...Effective Communication Paper Effective Communication In the past, I worked as a medical assistant in the cardiology department for a clinic. I am no longer employed there, so I cannot explain what is, at this time, being done at my former job. I can explain what forms of communication we used and what was done when I was employed in the clinic for effective communication. In this paper I will discuss what techniques were used for effective communication, what techniques I found to be ineffective, how they were applied in the health care work place, and how technology impacts effective communication. Effective techniques for sharing information and ideas While working in the health care industry an individual will be faced with constant change in the way they communicate with others, be it a patient, doctor, or an individual across the world. While working in the health care field, I found that the most used forms of communicating with people were emails and phone calls. In addition, I also faxed documents and records. Out of all these forms of communication, I found the most effective way was by phone. I found it more personable and much easier to explain what was going on with a patient. There was a less of a chance for miscommunication because all questions, answers, and concerns could be addressed at one time. An additional way that helps in effective communication is the adaptation of the Electronic Medical Record in the medical field. Using the record makes it...
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...Communication paper Venson Bonds HCS/490 Health Care Consumer-Trends and Marketing June 2, 2014 Eboni Green Communication paper Introduction The use of Email in the Health Care Industry Email is a form of communication that is provide through the use of internet, which allows a person to send and receive information from a different location. The use of email is very popular when people need to send a message to someone or someone needs to give them a message. Email messages can pertain to anything from send messages to and from family and friends to health care providers. In this paper we will briefly discuss the how email is used in the health care industry. The topics in discussion will focus on the following topics. • One benefit to the patient •One aspect relating to the values and importance of maintaining patient confidentiality when using this method of communication. •The reason why this mode is an effective means of communication between consumers and providers. • How does this form of communication differ from others. • How might media and social networking change communication in health care. • How is this type of communication used to market health care products or services, if applicable. Communications Paper One benefit to the patient Email can benefit patients in many ways; patients can use email to send messages to their medical providers and also receive messages from their providers such scheduled appointments, cancellation of appointments...
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...HCA/230 ARE YOU A GOOD COMMUNICATOR How do you know if you have effective communication? To have effective communication you have to have an understanding of ones ideas. Another good way to know if you have effective communication is observations among people. Communication is a two way exchange that must involve both a presenter and a audience. It is important to have good quality interpersonal relations particularly in the health care industry because when you are in health care, you are talking to multiple people. When you are in health care, you are always interacting with other departments, nurses, office personal and patients. So it is important to make sure that your communication skills are very effective when you are talking to your fellow co-workers and patients. When you think about supportive relationships in the health care industry, one can say that it's something that we all can agree on or disagree on. This can be true from time to time. When you are describing supportive and defensive relationships it can be where you either support ones decision or you are defensive by what one person either says or does that is not correct . A good example of defensive relationship would be where you are talking with medical personal and you tell them about a bill that was paid and they have zero records of the bill ever being paid. Now when this happens, you will get...
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...Effective Communication HCS/325 Effective Communication Most of the organizations, including health care industry, require their employees to connect with their coworkers and employees within and outside their organization. According to "Effective Communication In Hospitals" (2013), “Good medical care depends upon effective communication between patients and providers; ineffective communication can lead to improper diagnosis and delayed or improper medical treatment” (para. 1). Even though it is critical to share any kind of sensitive knowledge for the success of any organization, it is always difficult for the employees to not share knowledge with their coworkers, consultants, off-site employees, and other types of workers and resources. It may seem and sound easy to not share any type of sensitive information with the coworkers, but it is difficult to acknowledge which information may or may not be sensitive for the organization’s success. There are many organizational structures for all types of industries. Several health care organizations use traditional structures such as functional, divisional, and matrix structures; and other use nontraditional ways that give emphasis to teams and set of connections (Lombardi, Schermerhorn, & Kramer, "Introduction," 2007). The functional model is one of the model structures that best describes the health care organization such as hospitals. According to Lombardi, Schermerhorn, and Kramer (2007), people who have same...
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...Communication Opinion Paper Introduction Effective communication in health care is crucial for health care professionals, the patients and the establishment providing the care. It can mean the difference between life and death. When there is not enough communication within the health care industry, medical care will not be given effectively due to mistakes that will be made when things are not clear. When lives are at stake, effective communication is a must in the health care industry. Effective Communication and its Elements Effective communication involves more than understanding information that is being conveyed. How a person understands and receives a message are two different things therefore understanding feelings, thoughts, wants, and needs are crucial in effective communication (Cheesebro, O’Connor, & Rios, 2010). The success of every relationship whether it’s personal or professional relies on a person’s ability to communicate effectively. Becoming a skilled communicator requires learning the elements necessary for effective public speaking, interpersonal relationships, and business relations. The four basic elements of effective communication are sender, receiver, message, and feedback. The first component is the sender/receiver which acts as a transceiver by speaking to someone and receiving nonverbal feedback simultaneously. “The message is the idea, thought, feeling, or opinion to be communicated” (Cheesebro, O’Connor, & Rios, 2010, chap 1). It is important...
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...Communication Opinion Lynn Mayer HCS/320 September 14, 2012 Dawn Robbins Communication Opinion Communication is crucial in every aspect of life; whether that is someone’s job, personal relationships, or every interaction a person makes each day. Communication is defined as “the act of process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else” (Merriam-Webster, 2013). Without effective forms of communication, considerable missteps and mistakes can occur. This rings true for communication in relation to the health care industry. Proper communication in the health care industry only helps to advance the quality of health care as a whole. One of the most important aspects of communication lies in the ability for each individual to be able to listen. This is the fundamental base that allows for positive or negative information and opinions to be relayed to the respective personnel and in turn improves their understanding of the situation. Enhancing communication strategies within any health care setting helps to aid the patient and provider relationship. There are some basic elements of communication that need to be considered by an individual working in the health care realm in order to have the greatest effective communication possible in most situations. At its most elementary level, five elements of communication are recognized and they are as follows: the sender...
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...Communication Paper Enquied Fields HCS/490 October 28, 2013 Makala Pollard Communication Paper In today’s society, there are a vast amount of communication methods available to and for health care consumers as well as health care providers. There are both benefits and challenges which may affect them both. In this paper, the specific communication mode used by consumers and health care providers in which will be addressed will be e-mail. With this being, the following information will be addressed as well: one benefit to the patient; one aspect relating to the to the values and importance of maintaining patient confidentiality when using email as communication; one reason the email mode is an effective means of communication between consumers and providers; how does email communication differ from others; how might media and social networking change communication in health care; and how might email be used to market health care products or services, if applicable? E-mail has been very popular for at least a decade. It has been and effective mode of communication while keeping in contact with loved ones across the country, communicating in the workplace, and now communicating between consumers and providers in the health care industry. Physicians...
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...Communication Opinion Paper In the health care field, effective communication is urgent for all health care professionals, the patients and the facility providing the care. This can be the difference between life and death. If communication is lacking in the health care industry, the medical care will not be adequate and mistakes are made. Mistakes cannot be made when it comes to human beings because their lives are at stake, effective communication is necessary in the health care industry. Effective communication between patients and health care providers is a crucial element to the quality of health care. Health care providers need to be aware of their patients' attitudes, beliefs, biases, and behaviors so that they can provide the best quality of care (Markova & Broome, 2007). The success of communication whether it be personal or professional depends on the ability of communication skill levels. Communication skills are not inherited they are learned and in order to be effective you must learn the five basic elements of effective communication which are sender, medium, receiver, message, and feedback. The sender creates a message and encodes it by using verbal and nonverbal cues that can be understood by the receiver. The output of the encoding is the message, which is received and interpreted by the receiver. The more effective the communication is the more the receiver will understand the message. Different senders will use different methods of encoding to crete similar...
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