...Healthcare Communication Methods Healthcare Communication Methods The first thing to understand when it comes to communicating with patients in nursing homes is that not everyone is the same. You will have patients that are hard of hearing, deaf, do not speak or understand the same language you do and that are blind; yes, being blind can affect how you communicate. If you have a patient that does not speak English it is not best to first bring in a family member. “You may be tempted to automatically use family members as interpreters, but this is legally risky except in case of emergencies.” ("When patients don't speak English, what is the risk?" 2007). If it comes down to the point where you have tried every other option and you are running out of time, yes, call a member of the family. The reason why this is risky is because you do not know if your patient does not want particular family members knowing where they are, these occasions are rare but they do happen. Sometimes people are embarrassed about the fact that they are in a nursing home and they do not want members of the family knowing that. Also, you may end up contacting a family member that is not in good standing with your patient and could possibly do more harm than good. Find a local interpreter and ask for information that is in the language your patient speaks. Most brochures for interpreters are printed with several different languages on them. Let the patient see the information that you have, that should...
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...the means to communicate. Through the advancement of technology and numerous improvements, new communication channels and methods have emerged and made it easier for people to deliver a message in timely and more effective method. The verbal method is one of the most traditional forms of communicating a message. Some advantages to verbal communication are having the ability to be more interactive. One can add the factor of emotion to add to the conversation. “Speech communication is interactive. Partners involved in a spoken conversation indeed build a complex communicative act together which involves linguistic, emotional, expressive, and more generally cognitive and social dimensions.”(Schwartz, 2010) Deciphering the message of the sender would be easier, one is able to better understand what they are trying to convey when face to face. There is no middle man or delivery man; one is face to face with the person. Verbal communication is one of the most direct channels of communication. Being face to face allows you to ask questions if the message is not completely understood correctly. “Face-to-face communication is situated: the true challenge of spoken communication is to take into account and integrate information not only from the speakers but also from the entire physical environment in which the interaction takes place.” (Dohen, 2010) Electronic and social media communication has changed the way people communicate vastly. Through the use of the internet and the ever growing...
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...Health Care Communication Methods Sophia Jones HCS/320 October 22, 2012 Paul Wing Health Care Communication Methods Companies do not like to recall one of its products however; when a safety problem makes a product recall necessary to prevent illnesses, injuries or save lives, it benefits everyone to communicate effectively. A communications coordinator tasked with addressing news reports and the public about negative effects of a drug product must follow several steps. These steps should include: * the firm’s legal and commonly known trade name and the city and state of its headquarters; significant retailers, by commonly known trade name, of the product. * whether the recalling company is the manufacturer (or importer), distributor, or retailer of the product; if the firm is not the manufacturer, the manufacturer, including importers, of the product and the country of manufacture. * if the product is manufactured outside the United States, the identity of the foreign manufacturer or United States importer must include the city and country of its headquarters. * number of product units covered by recall, including numbers manufactured, imported and distributed. * complete instructions for how to participate in the recall described in a manner that will motivate the consumer to take advantage of the remedy. A written or video report should be made confirming or denying the manufacturers position on their product. The report may also provide...
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...prompt unsettling influences and significant agitation amongst the people. Emergency, by and large, emerges without prior warning triggers a sentiment danger and dread in the representatives. In less complex words emergency prompts instability and causes significant damage to the association and its workers. It is fundamental for the representatives to sense the early indications of emergency and caution the workers against the negative results of the same. Emergency not just influences the smooth working of the association additionally to represent a danger to its image name (Ryan & Islam, 2014). Emergency communication is a sub-category within communications strategy of the advertising calling that is intended to secure and shield an individual, organization, or association confronting an immediate danger to its members, citizens or property. Crisis communication can also be characterized as emergency correspondence that facilitates basic needs of citizens and can truly affect an association's execution and produce negative outcomes. Significance can be socially constructed on account of this; the way that the partners of an association view an occasion (decidedly, impartially, or contrarily) is a significant contributing variable to whether the occasion will turn into a crisis. Additionally, it is critical to discrete a real emergency circumstance from an incident. The term emergency ought to be held for certain occasions that require careful consideration from management...
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...The communication process model is broken down into the basic elements of communication which include the sender, receiver, message, channel, and feedback. The communication process begins with the sender who has an idea or thought they would like to share with the receiver. The sender encodes the message and puts it into a desired form of communication. The form of communication could be verbal communication which includes written form or nonverbal communication which includes gestures, posture, tome, facial expressions, body language, and sound. Verbal communication allows for immediate feedback and the sender is able to read the nonverbal communication of the receiver. Written communication is the most common form of communication in the business setting and the advantages of this form is that the message can be revised as many times as necessary before it is sent and allows the sender to read it as many times as necessary to understand the message. The sender then has the ability to respond via written communication which gives them these same advantages. The idea or thought is the message and the channel is the way in which the message is delivered. The sender is responsible for the content and accuracy of the message. Differences in education levels, experience, and personal perceptions can all distort the message. The different communication channels are the vocal channel which includes talking and listening, visual which includes presentations, conferences...
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...Professional Healthcare Communication HCS/350 January 9, 2012 Personal and Professional Healthcare Communication Personal and professional health care communication is critical in a professional working environment rapidly changing. Communication collaboratively is more effective than individually. Relevancy of effective personal and professional healthcare communication with others benefit and contributes to a better health outcomes. The lack of personal and professional healthcare communication contributes to poor outcomes. Theories and principles of therapeutic communication greatly benefit the healthcare setting, patients, and the healthcare professionals. Define Healthcare Communication Healthcare communication is defined as a process that facilitates interdependence among members of a healthcare group or unit. Communication has multiple meaning and comes in many ways, and this process enhances the shared ideas within the healthcare setting. Healthcare communication is important, it is narrow in scope, and it concerns the individuals with healthcare related information. Healthcare interaction between individuals that communicate can be verbal, nonverbal, oral, or written. Communication can be personal or impersonal issues dealing within healthcare settings. “In health communication, the focus is on specific health-related transactions and factors that influence these transactions” (Northouse & Northouse, 1998, p. 3). Healthcare communication is not only just...
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...Personal and Professional Health Care Communication Linda Osayamwen HSC/350 November 9, 2011 Bachelors in Nursing Personal and Professional Health Care Communication Introduction Health care communication facilitates inter-dependence among healthcare members. It involves sharing ideas and thoughts with physicians, student nurses, nursing peers, patients, families and other inter-disciplinary healthcare members in a professional manner. Effective healthcare communication is important in care delivery because it enhances higher outcomes, patient safety, patient compliance to treatment, creates trust, utilization of healthcare and, satisfaction. Definition of Health Care communication Health care communication is defined as the process in which an individual is able to collect and process adequate or basic health information needed to make the right health care decisions. Communication is the process of sharing information using a set of common rules (Northouse & Northouse 1998. p.2). Relevance of effective personal health care communication with other health care professionals, clients and patients. Health care communication in intrapersonal context refers to our inner thoughts, beliefs, feelings, and, our self-talk about issues that influence our health directed behaviors (Northouse & Northouse 1998. p.4). Personal communication is vital in health care communication, starting from the first encounter with the patient throughout...
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...and Professional Health Communications Paper By wandacasby | Personal and Professional Healthcare Communication Wanda Casby University of Phoenix HCS 350 Health Care Communication September 20, 2010 Ana M. Cinco, MSN, RN, CNS In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained. “Healthcare communication is concerned with the application of communication concepts and theories...
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...INTERCULTURAL COMMUNICATION IN YOUR CHOSEN FIELD Intercultural Communication - Comm. 4002-E90 In the health care setting, medical interactions require effective communication between health care providers and patients. The achievement of having effective communication; is complicated by a variety of situational factors including cultural issues. Intercultural communication is an essential component in the healthcare field. It is very unknown if the health care professionals communicate effectively with the ethnic minority patients. Not only are there language difficulties, but also cultural differences such as beliefs and understanding of the disease may result in problems in intercultural communication. (Van, Harmsen and Bruijnzeels, 2002). Communicative misunderstandings between patient and provider can lead to simple dissatisfaction, misdiagnosis, lack of any medical care, or even death. Ineffective intercultural communication can also lead to stress for health care providers, causing anxiety, being puzzled, and job dissatisfaction. Our medical staff must be trained to become competent intercultural communicators so that they can provide better care to our increasingly diverse population, and so that they become less stressed about their jobs. I don’t know about you, but I certainly would want my surgeon to be relaxed and not anxious about their job. Some recommendations that were suggested to health care workers are, that the provider should have training...
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...Communication Between Different Healthcare Facilities Over the years its been proven that communication between different teams within an organization is very important in being successful. Patients often have to come in contact with many different members of the staff when they visit a healthcare facility, therefore each team has to make sure they are on the same page when its comes to the care of that patient. Effective communication prevents major mishaps and cuts down on risks of inaccurate information when the staff is handling critical patient care. Communication and collaboration within an organization is key to the thriving care of a facility. There can be several risks when organizational teams within an organization fails to communicate effectively and work together. Without the proper skills of communication and working together, critical information and changes in a patient’s care can go unnoticed, causing medical errors to transpire and leaving the patient and the facility in a tight spot. When it comes to communication, there are both strengths and weaknesses. Some of the strengths of communications is the ability to issue out useful information both verbally and written. Efficient communication is not just about sharing information verbally but its how the information is shared between the different teams. Daily healthcare personnel find themselves in situations that decisions made can affect all involved and not just the patients. Communication strengths also...
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...Personal and Professional Healthcare Communication Beatrice Williamson, RN University of Phoenix Health Care Communication HCS/350 Terrence A. Brown, PhD July 03, 2010 Personal and Professional Healthcare Communication Many professional leaders exclaim communication is the key to success in the areas of business, finance, health care, and personal relationships. Without effective communication, it is impossible to correctly convey what is expected from other health team members as well as information/education for the patient and family members. Basic communication situations are identified which include: interpersonal, organizational, public, small group, and mass communication. Health communication refers to “any type of human communication whose content is concerned with health…transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented…”(Northouse & Northouse, 1998). Groups The health care environment poses many challenges to effectively communicate to co-workers i.e. nurses, physicians, lab personnel, etc. as well as with patients. When educating patients in the group setting, we need to be cognizant of goals, cohesion, and leader behavior. Goals must be established for individuals and groups. Individual goals are based on the patient’s personal needs and desires and may or may not be associated with the goals of the group. Group...
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...issue of inter-professional communication is a critical aspect of contemporary healthcare to enhance team communication and collaboration; its unique principle is the ability of building mutual trust, understanding and support in healthcare environment (Portsmouth, Coyle & Trede, 2012). More importantly, it ensures patient’s intensive care and outcomes effectively. In this reflective essay, by approaching the 5Rs framework for reflection, I will be evaluating and analysing my personal characteristics, namely assertiveness and active listening skills compared to characteristics of two health professionals working in multidisciplinary team through a pregnancy related stroke handover. On the video vignette, James, a paramedic was conducting a clinical handover with Louise, an emergency department nurse about Sally, 35 - year - old woman in 28 - pregnancy - week. She was found to have vital signs of loss of consciousness and trouble of talking; moreover, she was noted that she had a family history of stroke and heart hypotension. The handover was entirely comprehensive and pertinent because both James and Louise possessed communicative competence skills in healthcare team. In my view, the two most meaningful characteristics were the paramedic’s assertive manner and the nurse’s active listening skill which are related to my personality traits. Therefore, I would like to achieve these skills that are key elements of inter-professional communication in order to be successful...
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...Communication is any exchange of information between a sender and a receiver. It is critical for teams to encourage open communication flow between team members to operate most effectively (Solas, 2008). Healthcare is complex and unpredictable. Professionals from different disciplines are involved in providing care and each provider have their own ideas about what the patient needs. Differences in education and culture between professionals result in different communication styles. Communication issues with physicians are a contributing factor in medical errors. During acute care stays, communication failures lead to medical errors and increase the length of hospital stays. Studies showed that 36 percent of procedures had errors, not because of inadequate skills but, due to lack of proper communication and teamwork (Manser, 2008). Effective communication and teamwork are essential for hospitals to be able to bring out the best treatments and health outcomes. Regardless of education, background, and culture, healthcare teams need to have effective communication skills, and be on the same page with each other. In healthcare, patients’ health outcomes depend on the team...
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...Personal and Professional Healthcare Communication Paper Health Care Communication Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities with in a health care unit if it encompasses health care administration and staff members. Health care communication is the degree to which individual have the capacity to obtain, process, and understand the basic health information and services needed to make appropriate health decisions. The health care communication is also considered as the health care literacy, which appears in different variety of ways. The health care communication can be in conversations with healthcare professionals, on prescription and over-the-counter medication bottles, health education or promotional materials, insurance or Medical applications and other forms of health information. Health communications examines the relationship of communication to desired patient care outcomes. The importance of communication providers and selected outcomes like the adherence to treatment, healthcare utilization, trust, and satisfaction with healthcare providers, and improvements in health statues are part of communication practice. The training of communication providers adheres to the professional values. The stated values are the foundation...
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...Health Care Communication Methods Communications Coordinator HCS/320 July 2014 As the communications coordinator for this national drug manufacturer, we need to figure out ways to how we are going to address the negative effects our medications has on the public. The news reports have alleged our governor was one of the people that were affected by this medication. “Effective communication can improve satisfaction, earn clients' and employees' loyalty, save money, and stimulate change and innovation—goals health care organizations cannot afford to ignore” (du Pre, 2005). Therefore, we have to make this our top priority task of the day as well as keeping our customers and their trust with us. We need to discuss how we are going to use traditional, electronic, and social media as a communication while going over the HIPAA and other regulations to make sure we are not breaking any laws. We can start by discussing the advantages and disadvantages of using traditional communication method. Traditional communications method means using television, magazines, and newspapers. The good thing about using television as a communication is that we are able to reach our audience worldwide and we are able to show emotions for the audience to see we are taking this unpleasant incident seriously. “TV ads use audio, visuals and actions to convey the message that easily catches the attention of consumers. When messages are conveyed successfully, the ad becomes more credible...
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