...Intercultural Communications SOC 315 Cultural Diversity March 16, 2005 Abstract This paper describes, explains and rectifies a situation that illustrates an intercultural communication issue within the work environment. A full description of the communication issue will be covered, along with the outcome of the situation. A diagnosis of the communication issue and the cultural norms involved will be discussed. Several recommendations that would have prevented the issue will also be discussed. Intercultural Communications The world today has a growing number of contacts resulting in communication between people with different linguistic and cultural backgrounds. The communication needs to be as constructive as possible, without misunderstandings and breakdowns. Sweden like many other areas is changing into a multicultural society. The health care industry in Sweden has been one of the most ethically and gender segregated work places compared to the rest of the industry. That is beginning to change rapidly, which has created some communication issues. Description of the Communication Issue Context "The chance of hearing Swedish with an accent in hospitals and other health care institutions is fairly high" (Allwood, et. al.). There is such a shortage of health care personnel that they are working abroad because they can work less hours, get higher pay and lower taxes outside of Sweden. Sweden has been recruiting health...
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...important. III. Scenarios 1. FV Hospital is facing a big problem. Though it considers itself one of the most diversified hospitals in HCMC, it had found that a number of patients are unhappy with their services due to cultural barriers. The hospital has doctors and nurses from many countries, including Germany, France, Australia, China, Japan, Korea, and US. It patients, are mostly of Vietnamese. Patients and providers are frustrated for several reasons, such as: * Language and ethnocentric barrier - Many patients speak little or no English. * Belief about illness – Patients have different beliefs about the cause of their illness. * Patients and providers have different understandings about the role of healthcare. * Some patients feel the doctors and nurses do not respect their beliefs about health and medicine. * The role of family and friends – Family member visit in groups, never a single person at a...
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...Communication Opinion Incorporating elements of communication into effective communication The basic elements of communication are the sender, the medium, the message, the receiver and the feedback. In order for information to pass from one person to the other, these elements are mandatory. The sender must encode the message in a manner that the receiver will understand the intended message. The language used should be clear and concise. In case non-verbal cues are used, they should be understood by both parties to avoid communication barriers. The message must be structured to suit the receiver. Different audiences tend to understand the same message differently. The third element is the receiver who must be able to receive the message, understand and give the necessary feedback (Calder, 2013). The receiver must listen keenly and give the sender ample room to pass the message. The medium used to communicate must be efficient such that there are no interruptions. Although technical problems may occur, they should be minimal in order to avoid distorting the message. The final element is the feedback. Without the feedback, it is impossible to establish whether the message fulfilled the purpose or not. Once the receiver sends the feedback to the sender, the communication process is considered successful. The difference between basic elements of effective communication and basic rules of healthcare communication In basic communication, the speaker aims at fulfilling his/her...
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...Health Care Communication Rosa Singleton HCS/320 11/10/2012 Kristin Thrun Health Care Communication When communicating in the healthcare field, is it important that what is actually being said is comprehended by all parties involved in the conversation. Or is it only necessary to just say what you think and feel is necessary and not worry about the outcome of situations? Effective communication is a very important and vital part of a health care professional’s career. Without the due diligence of a healthcare professional, someone’s health can be at risk and they may lose their life. How does effective communication incorporate the basic elements of communication? To use effective communication, one has to know what the basic elements are that goes along with communication, those elements are: the sender who sends the message, the message, the receiver who the message is going to, and the feedback, which is what is being relayed back or being done because of the message sent. Using the elements of communication will not only make one look great to an employer, but it will also boost business, it will help others to understand the conversations that go on between them, and it can also save lives whether it’s in the medical field, or somewhere else in a crisis situation. “The key to effective communication is shared understanding...
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...their views on health when intertwined with their culture. Family A is an interracial family the mother from Mexico and the father is African American. Family B is an intercultural family the mother is American and the father is from the United Kingdom. Family C is also an intercultural family the mother from the Philippines and the father from Hawaii. Cultures and traditions will change and advance; this paper will explain the differences and similarities of each family focusing on their views on health maintenance protection and restoration. Family A Family A is a family from Goodyear, Az. The mother is from Nogales Mexico, the father is of African American decent. Family A will enlighten the reader of how health is view in this household focusing on the mother tradition with some similarities to that of the father’s culture. The Mother grew up in Mexico until age 5 then migrated to the United States. Her mother is from Nogales, Sonora Mexico, Sonora being a state in Mexico. Nogales being a border town has a large number of tourist and tourist activities. Medical care in Nogales is a huge contributor to tourism in this city. Many American cross the border to receive dental care, prescriptions, to name a few of the many medical needs that individuals get done in Mexico at a cheaper cost (personal communication 12/2/2012). This town is filled with restaurants...
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...Leaders are found in all walks of life, not just in politics or big businesses. Preparing myself to be a better leader to those around me seems to me, to be another outlet to serve others. I believe this includes constantly learning how to be a better leader. Leadership includes many facets such as effective communication, appropriate motivation and visionary innovation. I am working to improve in each of these areas of leadership, but a college education will only help me sharpen these skills and help me to develop new ones. One of the many leaders I look up to in my life is my mom. My mom is prime example of selfless service. Before I was born my mom taught high school science for several years and was even teaching at the community college level but she quit work and sacrificed her career because she wanted to give me the best chance in life. My mom has homeschooled my brother and me since Day 1 and has taught us not just how to spell and add, but also what selfless service looks like. I would not be where I am today if it wasn’t for my mom. Someday...
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...host the Theodore Gibson Oratorical Project with the purpose to provide children the opportunity to refine their public speaking skills, self-esteem and confidence through a “comprehensive and challenging level of learning and competition.” Since then, every year, during spring, around 350 children compete in different categories. Twelve children emerge as winners and receive medallions and engraved trophies. The school’s district associate superintendent for curriculum and instruction said, “this competition is a valuable life learning experience for the participants.” The “Media Careers” is another joint venture that MDC has established with Discovery Communications with the purpose to help students with their careers exploration and job skills development through a series of “Career Exploration Panels.” Discovery communications is a media company that comprises 153 worldwide television networks, including Animal Planet, TLC, OWN (Oprah Winfrey’s network) 3net, The Hub, and Discovery Channel. The network reaches more than 1.8 billion subscribers around the world. This partnership focuses on teaching students the technical and soft-skills required to pursue a career in the media industry. Verde Gardens is the product of a joint venture with Miami Dade County Homeless Trust and affordable housing developer Carrfour Supportive Housing. This $20 million project was established to produce organic crops on a 22-acre farm. Earth learning, a non-profit organization,...
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...Crisis Management Plan for DCH Regional Medical Center in Tuscaloosa, Alabama Alishia Keef Healthcare Communication/HCS 350 April 13, 2015 Diane Rodriguez Time is short, and decisions must be made quickly in a crisis or disaster. Communication systems are often the first recovery area disabled during a crisis. For example, if a Category 5 tornado hit DCH Regional Medical Center, it would experience major disruption because it sits directly in the center of downtown Tuscaloosa, which is a major university city in Alabama. This situation was seen during the April 27, 2011 tornado in Tuscaloosa with many nurses and doctors even being stranded at their assigned posts. The landline phones and cell phone towers were inoperable when the power systems went down. The hospital would also experience added stress due to injured residents flocking to receive emergency treatment. Because physician orders are faxed to the pharmacy and outside specialists, the entire system would have severe delays in care delivery. It would also be difficult to call extra staff in because travel into the area and out of the area was impossible due to roads being covered with debris. As a result, the burden was they may also be injured at home or without telecommunication equipment. All communications would have to be face-to-face in person. This interpersonal contact has become so rare during our technological age that employees could be expected to experience very high levels of stress. During the immediate...
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...Vulnerable Population in the Workplace Jack Daniel NUR 440 Health Assessment and Promotion for Vulnerable Populations 20 December, 2010 Dawn Talbert MSN, RN, BC-FNP The purpose of this paper is to develop the awareness of the healthcare disparities for the Hispanic population. The aspects of why the Hispanic population is a vulnerable population will be shown. There are numerous barriers to healthcare for Hispanic patients and the healthcare provider; this paper will discuss only two of these barriers. Two interventions will be shown to aid the healthcare provider in bring down the barriers to efficacious healthcare for Hispanic patients. Three or more concepts from this course will be incorporated into this paper. Awareness of the healthcare disparities is critical to understanding when attempting to take down the barriers to equal healthcare for the vulnerable Hispanic population. The deficiencies are well researched and documented. In 2003, the Institute of Medicine of the National Academies issued Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care, which reported that minorities are less likely than whites to receive health services, including clinically necessary procedures, even when controlling for insurance status, patient income, and other access-related factors. Cultural bias can affect clinical decision-making. The authors found evidence that stereotyping, biases, and uncertainty on the part of health care providers...
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...Abstract It’s not only Western enterprises that expand globally, enterprises from emerging countries are doing the same more and more organizations are expanding from a local to a global market space. Especially India is establishing itself as economic center and is rapidly becoming the new global economic superpowers. An understanding of local culture and how it affect Western leadership practices and behavior is key in order to become a successful leader, as Western enterprises continues to establish themselves into these emerging markets. In the very same way as enterprises from emerging markets need to understand the local culture when they establish themselves in Western countries. The aim of this report is to investigate what cultural factors/dimension that affect leadership in the context of multi countries as well as to investigate behavioral styles and practices leaders operating in India and see how Western leadership theories are relevant to these set up. Introduction In today’s world we have emerged from the industrial age, into the information age where knowledge is our most valuable assets. The rapid technological development that have enabled this information age is also affecting the pace at which change is happening in the world. The pace of change is rapidly increasing and in order for organizations to be successful they need to keep up with this pace (Schwarz & Brock, 1998). In a recent business leader review with more than 400 senior executives...
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...schools - $10,000 to $20,000 a year There are many other living expenses that should be considered when living abroad such as food costs, transportation, etc. Based on each individual the amounts may differ. Here are the approximate prices: * Groceries and eating out - $80 to $200 per week * Gas, electricity - $60 to $100 per week * Phone and Internet - $20 to $50 per week * Public transport - $10 to $50 per week * Car (after purchase) - $150 to $250 per week * Entertainment - $50 to $100 per week As the Department of Immigration and Citizenship demands you to receive a student visa in order to study in Australia, for one individual it costs about $18,610 Australian dollars. Communication Generally you should stand about an arm’s-length away when speaking to someone face to face but the distance will likely be less when standing side by side. Eye contact is generally considered important when expressing sincerity, although Aboriginal Australians are less comfortable making eye contact, which may be seen as overly confrontational. Touching someone on the shoulder or the arm when speaking or to make a point is generally acceptable. Some people view Australians as less formal and less politically correct. They will use some swear words but should not be taken as harshly as it will seem. Australians are known for their laid back attitude and so will generally...
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...resulting from the devastating earthquake on March 11, 2011, Toyota has several obstacles in its way to remain competitive in the realm of American automobile suppliers. How can this company regain the “crown” and move Toyota back to a higher position not only on the Forbes list of America’s most admired companies yet in the motor vehicles industry as well? Management Function Involved: Leading, Controlling, Communication, Decision Making and Organizing. – Leading and Controlling - conincorporate customer feedback into development of emerging products. Develop “accountability systems for human rights and actions that address human rights issues.” Problem Solving Factors (BPSF): Economic, Technological, Socio/Cultural, Political, Legal/Regulatory, Ethical, Intercultural/International, Quality. Management, Marketing, Accounting/Financial Social Environment – continue to incorporate customer feedback into the development and innovation of new products. And “encourage stakeholder feedback as part of materiality process.” Intercultural/International - goals to develop and enhance education in competitive areas of math and science “Implement 13 newly initiated projects for grades K-8 in five additional countries, including Africa, Mali and Latin America.” “Announced expansion of the Africa Project to additional countries through cooperative partnership with Jeffrey Sachs and the Earth Institute at Columbia University.” Ethical...
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...schools - $10,000 to $20,000 a year There are many other living expenses that should be considered when living abroad such as food costs, transportation, etc. Based on each individual the amounts may differ. Here are the approximate prices: * Groceries and eating out - $80 to $200 per week * Gas, electricity - $60 to $100 per week * Phone and Internet - $20 to $50 per week * Public transport - $10 to $50 per week * Car (after purchase) - $150 to $250 per week * Entertainment - $50 to $100 per week As the Department of Immigration and Citizenship demands you to receive a student visa in order to study in Australia, for one individual it costs about $18,610 Australian dollars. Communication Generally you should stand about an arm’s-length away when speaking to someone face to face but the distance will likely be less when standing side by side. Eye contact is generally considered important when expressing sincerity, although Aboriginal Australians are less comfortable making eye contact, which may be seen as overly confrontational. Touching someone on the shoulder or the arm when speaking or to make a point is generally acceptable. Some people view Australians as less formal and less politically correct. They will use some swear words but should not be taken as harshly as it will seem. Australians are known for their laid back attitude and so will generally...
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...Comparison of Another Culture Ronna Cassady NURS 321 Japan is a very respectful country and honors their elders. They will do what they are told without a doubt. They have an honor system and respect each other in many ways, as I will explain to you. Their food base is mainly from the sea, being that they are a bunch of scattered islands surrounded by the sea. The sea is basically a lifeline for them that is why their most popular servings are fish and rice. In Japan a greeting is a very big deal, if not greeted in the correct manner there will be some issues. It is Japanese tradition that you bow to whom you are meeting. It shows respect and in some cases if you want to apologize it is an apologetic gesture. When greeting someone especially when someone is upholding a higher rank then you it is best if you don’t turn your back on him or her that is highly disrespectful. Also while walking in a highly populated area you Japan shouldn’t stare into someone’s eyes that is considered evading someone’s privacy. In addition, many couples in Japan don’t show their affection in public. For instance they don’t hold hands or kiss and hug in public. It is a sign of respect to the bystanders walking by doing their daily routine. It is considered unnecessary to do outside what you do with your loved ones inside your own homes. There is no need to show everyone else that you are dating because it isn’t any of their business. When invited to one’s house it is also in Japanese culture...
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...Interpersonal Communication [Writer Name] [Institution Name] Interpersonal Communication Introduction Interpersonal communication is the human activity by which a subject expresses promoter contents of consciousness through the senses perceivable form, to a recipient subject, in order that they have access to the same content of consciousness, Thus these contents become common both or intentionally. Interpersonal communication is the most important form of communication for humans. Since we started very small part of it, as one of the first relationships we build is affective (caregivers) and although at the beginning of our lives we have a structured nonverbal communication language allows us to establish these first relationships of type interpersonal, recounting our lives we may find that the most important moments of our existence, from the most important decisions of our life (even some that are not) revolve around dialogue, some personal influence. Analysis Communication is how people ideas, information, opinions and feelings. Health professionals, services (dietetics, nursing assistant, or the environment) necessary for effective communication skills. These skills are used in conjunction with patients, residents, staff and management. Communication skills include listening, hearing ( understanding the message), talk (verbal communication), body language (nonverbal communication ), writing, and showing professionalism with a professional approach...
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