...Health Care Communications Brandee Robinson HSC/320 January 19, 2015 Debra Hunt Healthcare Communications The delivery of Healthcare is a very high touch organization that requires the interaction of every stakeholder within the healthcare atmosphere. Communication, whether it’s interpersonal or intrapersonal, is a very important part of the healthcare process and may be transformed by the excessive and valuable use of every communication tools. Health information is the most valuable support of the healthcare industry. Therefore, use of the communication systems are the ground point of the entire healthcare system, as far as interacting and exchanging ideas and information from one another. The care of patients in the nursing homes, are very big concern especially when dealing with people of different backgrounds, cultures, ethnics, and treatment of care. Each person residing in a nursing home needs to be cared for, information is kept on each patient, and different healthcare professions are in the positions to transfer and discuss different matters that apply to each individual. As more people enter into these nursing homes and healthcare facilities, there is an e increase in attention of the information and communication technology being used in the healthcare field. As the nursing home administrator of Garden Manor, I will be discussing the different types of communication methods for my health care organization (Garden Manor), including the advantages...
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...Effective Communication Paper Good Communication is very important for a healthcare organization to have. Without good communication skills you might as well forget having a business. A good communication skill leads to success in any healthcare organization. It takes a life long process to learn how to communicate effectively. (Abbott, 2009) The organization has to have great communication skills if they want to make in today’s society. It is also important for the staff to be able to communicate well with the patients. Communication is the only way they get the medical advice and treatment they need. Lots of medical errors can occur and then if this happens we are dealing with the patient’s health. The most effective technique for sharing information and knowledge is organizational structure. (Graham, 2005) The organizational is the structure of having systems of task, reporting relationships and having communication that think everything together. If they have poor or outdated computer systems this would cause conflict between anyone. If you separate the organization into a functional structure it gives you good benefits. For example, it helps you with important knowledge between the different departments. Each group shares knowledge and works together with other departments and knows the skills to solve problems that may come about. Where I am employed if you have great teamwork you are always going to get feedback from people. We all think if new ideas and techniques...
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...Healthcare Communication HCS/350 June 2nd, 2014 Healthcare Communication “In general, health communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health related issues” (Northouse & Northouse, 1998, p. 3). Because most health care providers in a given setting share the same patients it is essential for better continuity of care to maintain and practice an open communication among all disciplines. With better multidisciplinary communication, there is better integration of all the aspects of the patient’s health care needs, which are achieved effectively and efficiently. Healthcare communication is fundamentally the pillar of a healthcare facility. It helps to coordinate and manage patient care. An absence of communication among health care providers will create an unsafe environment for all patients. Care would be sporadic and chaotic with no sense of direction and the outcome will be detrimental to the health of the patient and unnecessary financially stressful, thus placing great relevancy on both effective personal and professional healthcare communications. The importance of these issues will be discussed, as well, as the outcome of a lack of communication. Relevancy of Effective Personal Healthcare Communication with other health care professionals, clients, patients. Effective personal healthcare communication is vital between healthcare professionals, clients and patients...
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...of care than do those in other nations, even though only 45percent said they thought the United States had the world’s best health care system. The U.S. has the most expensive healthcare system in the entire world, and it’s just about twice as expensive as other countries. The administrative costs which are at 19-25% of the cost also 34% added for profit hospitals are the very reason why it’s so expensive. I will also add that South Africa as well as America is the only countries that will not provide healthcare for its citizens. “Despite ludicrous right-wing anecdotal claims of high dissatisfaction among those who live in countries with universal healthcare, the reality is that, with the exception of Italy, Americans are more dissatisfied with their healthcare than are the citizens of every other developed nation, including England, France, Germany, and Canada.”(Peter Hussey, 2004). Moreover, the quality of medical care will allow countries to do a comparison of performance to that of such with other countries. There is not a country that will really score consistently the best or worst overall to any other country. Each country has maybe one or two areas that need improving in and also learn from international experiences, in that area where its experiences could help teach others. Collaboration between countries to produce internationally comparable data permits benchmarking and...
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...someone to produce or create something. “Collaborative Care in healthcare occurs when multiple health providers from different professions provide comprehensive services by working with people, their families, care providers, and communities to deliver the highest quality of care across settings. Practice includes both clinical and non-clinical health-related work, such as diagnosis, treatment, surveillance, health communications, management, and support services” (Winnipeg Regional Health Authority, n.d.). Collaboration between interdisciplinary personnel is essential to excellence in patient care delivery. Currently there is a growing trend that “the basic education for all clinical professionals should include the knowledge, skills, and attitudes required to effectively participate in interdisciplinary teams, and that health care organizations should continue this education in the practice setting” (Ponte, Gross, Milliman-Richard,& Lacey, 2009). Although teamwork and interdisciplinary collaboration are ideal for healthcare, unfortunately these needs cannot or will not always be met by healthcare professionals. Collaboration and teamwork goals may not be met and for various reasons. There may be organizational barriers, barriers at the team level or within individual team members. A few of the most notable organizational barriers include lack of knowledge and/or appreciation of the roles of fellow healthcare professionals, lack of outcomes research on collaboration, legal...
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...Healthcare Training and Development Measuring the employee competence is vital for healthcare organizations. This will show why training and education are important in the health care field. An organization will be able to track and evaluate how effective their training program is. Training and development programs will only make an organization and their employees stronger. Education Education is very important when it comes to working in the health care field. English and language skills are very important because it helps one to communicate their ideas clearly. Communication skill is vital in any job whether one is dealing with their coworkers, managers, or patients. Good communication skill will also allow employees effectively to state their ideas, plans, or goals. Science and math skills will allow employees and managers to do basic calculations in their minds or on paper. This can come in handy in healthcare when a nurse or doctor is calculating dosages or in counting medical supplies (Santiago, 2011). Most company’s when hiring employees are asking for the applicant to have certain levels of education. In health care employees go to schools that specialize in healthcare due to the technology, procedure, policies, and equipment that an employee will have to use in his or her job. Most companies, especially healthcare facilities do offer a development program that allows employees to continue or further their education. By healthcare facilities offering education...
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...the hospital structure from an IT network perspective. The Red outlined boxes are the areas related to clinics including Drs Personal Offices, ORs and ERs, Labs, Pharmacy, Radiology, Outpatient Examining Rooms, Wards, and ICUa. The Black outlined boxes represent functions related to administration, including Discharging and Admissions, Technology, HR, Facilities, Finance, and Hospital Senior Management. [pic] For all kinds of data transmission, the entire hospital has an overall network using 1000 BaseT using CAT 6 cable. Some of the individual departments have separate network structure, such as Radiology use different standards, such as 1000 BaseF using single mode fiber, as shown in the logical network diagram below. The Ethernet cable runs throughout the hospital, connecting all areas through a Network Bridge located between the network containing the clinical areas and administrative function areas of the hospital. The bus architecture of the networks is shown in the diagram below, with nodes connected to the Ethernet backbone. [pic] In all Radiology modalities the DICOM (Digital Imaging and Communication in Medicine) standard and...
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...Communication Methods “Communication, whether interpersonal or intrapersonal, is crucial part of these dealings and may be transformed by the methods of different use of communication tools” (Du Pre, 2005). Information is the means of supported measure in healthcare industry. Therefore, the different types of communication systems are the main backbone the makes up the idea in the whole organization. Care of patients in the nursing homes settings now are the support systems for many different types of different people and cultures. There is a need to share patient information and exchange communication within the same organization. As a result there is an increase in how information is communicated and technology is sustained within health services. There is a huge gap that exists in the understanding of the functions of communication services in health care. This paper will review and discuss the different types of communication methods for the health care communication. The review will then discuss effects of HIPAA and other regulations on the use of these media for health care communication. The significant role that communication plays among people in healthcare is often neglected. Information is basic and very important to all healthcare functions; communication is the method used in the passing of information and makes the individual or individuals what is needed or what is understood to target the audience. In this situation in which a nursing home is facing transition...
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...Communication Theory Tapake Brown HCS/320 February 13, 2012 Marlowe Williams University of Phoenix Communication Communication theory is the theory of the communication of information from point A to B. Communication comes in different forms verbal and nonverbal. Verbal communication can be spoken face to face, sound, and language. Nonverbal communication could be spoken by body language, touch, gesture, eye contact, and posture. Communication has its barriers when dealing with jobs, culture, and gender. Jobs have a way of communication in many ways; many jobs have a policy where a chain of command has to be followed. In many jobs there is an open door policy anything discuss is private. Communication in culture differs, depending on the job and the type of culture. In some culture communication has its barriers, some cultures do not want anyone to have a higher power over him or she and language also plays a role in how the job is completed. Americans use appearance as there nonverbal communication to show off personal attractiveness. Gender communication varies in the workplace men and women have verbal and nonverbal differences, for men verbal communication use more fillers, speak about activities, he may use more direct accusation and more slang. A woman uses more qualifiers, speak about people, feelings, more direct accusations, and use less slang. Nonverbal communication in the workplace for men they take up more space, have less eye contact, and have...
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...Communication Opinion Paper When people ask what makes the world work, there are many answers. In my opinion, what makes the world work is communication. From the moment people are born we start to communicate with our very first scream. The screams that babies let out communicates to the world that they are alive. Our first communication to the world; however, after that communication becomes a little more complicated. This paper will look at what communication is and how effective communication is important in the world. Communication is more than just a baby screaming to let the world know they are here. In fact, most often that baby’s scream is the first communication in the health care world at the hands of a doctor or nurse. First we much understand what communication is. “Effective communication is the shared understanding of the information. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators” (Cheesebro, O’Connor, & Rios, 2010, p. 5). Since we have the definition of communication, how we effectively communicate is a skilled that people must master. People communicate every day when interacting with other people. So let us look at the effective ways to communicate. A person comes up to you and starts to talk to you; you in turn need to listen to what they are saying. This is a form of communication. Effectively communication means you have to process what the person is saying. To process...
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...Organizational Structure and Culture Organizational structure can be defined as the establishment of authority and the arrangement of the work group. Classical theorists developed the concept of departmentalization as a means to maintain command, reinforce authority, and provide a formal system for communication (Sullivan & Decker, 2009). Designs of an organization can either be structured vertically or horizontally; subdividing work, specifying tasks, and fitting people into a plan. St. Luke’s Hospital is one of the 18 facilities within the Iasis Healthcare Organization. Iasis Healthcare is a charitable organization that was founded in 1998 in an effort to provide healthcare services, supplies, and training to disadvantaged communities throughout the United States. St. Luke’s is a community-centered hospital located in Phoenix, Arizona. This paper will address organizational structure, environment of support, use of information systems, communication methods, organizational chart, community integrated care, and generational differences in regards to St. Luke’s Hospital. Organizational Structure The optimal organizational structure integrates organizational goals, size, technology, and environment. When structure is not aligned with organizational needs, the organization’s response to environmental change diminishes; decisions are delayed, overlooked, or poor; conflict results; and performance deteriorates (Porter-O’Grady, 1994). Organizational structure is important to...
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...Today’s healthcare institutions and providers strive to be safe places for patients to receive care, but past data indicates it has not always been so. The Institute of Medicine determined in the late 1990’s that 44,000 to 98,000 patients die from medical mistakes each year (Wachter, 2008). This tremendous number of deaths places medical care mishaps between the fifth and eighth leading causes of deaths in the United States (Kizer, 2001). In 2002, The Joint Commission established National Patient Safety Goals (NPSG) to help accredited organizations with patient safety in specific areas. An advisory group comprised of nurses, physicians, pharmacists, risk managers, clinical engineers, and others with appropriate experience advises The Joint Commission on how to address emerging patient safety issues. This group also periodically develops and updates the goals. The goals are grouped into broad categories and for 2011-2012, cover such categories as patient identification, health care-associated infections, improving communication, medication safety, reducing falls, and risk assessment. A discussion of selected elements underlying the current NPSG such as hand washing techniques, training, and lack of communication between healthcare personnel that can lead to medication errors, to falls, and even death, plus other related factors such as staffing shortages, problems with using outdated equipment, considerations in using the electronic medical records, and compliance with statutes...
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...Effective Communication Julie Skahan HCS/325 April 18, 2011awn Sienkiewicz Effective Communication Most healthcare organizations are not considered boundaryless because they are linked to outside agencies but they are adapting many traits of this kind of organization. Organizations are changing from the standard vertical structure to a more horizontal form, where managers of each department are responsible for designing how their department will function. This includes maintaining a budget and assigning individual duties. Outside needs of the organization can be contracted for services from laundry to sterilizing bio-hazardous materials. No matter what the task is, effective communication is essential when sharing information between agencies and staff. Teams are utilized to complete the workload, and Information Technology can be utilized for the purpose of sharing patient information between outside agencies including hospitals, physicians’ offices, and community clinics (Lombardi & Schermerhorn, 2007). The theory behind a boundaryless organization is that employees with specialized skills can be given specific duties matching their skills to complete the task in a timely fashion. Tasks are divided up according to types, and can be completed according to specific due dates. This type of organization sparks imagination, superior work, and can be designed according to a specific need because the restraints of a bureaucratic system no longer...
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...Assignment 1: Human Resource Management Overview Manuel Johnican HAS 320 Healthcare Human Resource Management November 1, 2015 HR managers in healthcare have several roles that are rather different and difficult. The main role for Human Resource Managers is constantly evolving based on the life stage of Healthcare facilities and the business. Human Resource managers in health care play a role of an important business partner. They have a significant impact on the facility performances. HR introduces company policies and practices focused on the increase of the performance of employees, maintain the high level of employees’ satisfaction, and designing the unique corporate culture. They are the ones who keep all policies up to date and in its appropriate place. Human Resource Managers lead and manage projects resulting in building the competitive advantage. They are the single point of contact for the management. In healthcare facilities, they share goals with business leaders and take ownership of the strategic HR agenda. Parallel to several other department managers in healthcare, a human resource manager has double uncomplicated functions: One of which is overseeing division occupations and the other one is supervising worker. To perform these task correctly, Human Resource Manager must be well experienced in each of the human resources areas. Areas such as punishments- payment and profits, preparation and progress, employee relations, recruitment, and central...
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...Communication Paper Jansen York University of Phoenix HCS 490 January 10, 2011 Communication Paper There are many different methods use in the health care world to help improve the communication between the healthcare providers and the patients they provide services to. There are different facility provided forums and health care information hotlines where patients can receive information with out seeing a provider but the most important new development in the health care related communication are the electronic medical record (EMR). Over the course of the paper I will discuss benefits to the patients, how important confidentiality is when using EMR’s, why EMR’s are an effective means of communication between the providers and patients, how this mode of communication differs from other methods, and how the media and social networking could change communication in health care. There are many benefits that the EMR bring to the table to help provider patient relationships. The most important one that comes to my mind is the fact with EMR providers that are having a hard time finding a possible diagnose to an issue is the ability to share patient history with other providers to find an answer. This is one of the greatest benefits to patient health the EMR can bring. One of the draw backs how ever with EMR is the availability of unrelated employees being able to access patient records. This is why it is extremely important to maintain the patient information in a chain...
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