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Emergency Department Scenarios

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Masha,

I can relate to you as I work within the emergency department at my hospital in psychiatric emergency services. Our patient population has what we call “frequent fliers”, people who are constantly readmitted for chronic illnesses; in our case they are chronic mental health illnesses. The majority of our patient population is homeless and unemployed, so unfortunately, so they do not have the resources a lot of times to follow through with their discharge instruction including obtaining their prescription medication and attending their outpatient follow-up appointments.
Our emergency department has 3 parts to it: medical ED, crisis intervention unit (CIU), which is for acute psychiatric patients and my unit, which is a psychiatric observation

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