...What is Emotional Intelligence: Emotional Intelligence, or EI, is defined as the ability or capacity to perceive, assess, and manage the emotions of one's self, and of others.� Arriving at the Emotional Quotient is the standard means of measuring the Emotional Intelligence of an individual. | The importance of EQ in the workplace: In recent times behavioral scientists around the world have arrived at the conclusion that IQ alone is not the primary factor that leads to better performing managers and workers. The role of EQ in determining the performance of individual�s at the workplace is now widely recognized and well understood. People with more emotional intelligence have been found to be better leaders and workers, bettering their lower-EQ counterparts on important traits such as leadership, decision making skills, self control, empathy, teamwork, self-confidence and orientation to achieve higher goals. | In today�s fast paced business environment, a well balanced handling of relationships and emotions play a crucial role in achieving success. Emotions play an important role in decision making and strategy formulation, allowing people with higher EQ to handle work related situations more efficiently. | Your Overall EQ Score: This EQ test is based on the standard five personality traits related to EQ and which have been proposed by Reuven Bar-On, namely: 1.Interpersonal EQ (social responsibility / empathy) 2.Intrapersonal EQ (emotional self-awareness) 3.Adaptability...
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...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...SUMMIT GROUP Words- 3098 University of Chittagong Assignment on Organizational Behaviour Topics:Emotional Intelligence (EI) Submitted to: Md. Sahidur Rahman Associate Professor Dept. of Management Studies University of Chittagong. Submitted by: |S/L |Name |ID | |01 |Md. Tanvir Rahman (L) |08302067 | |02 |Md. Sazidul Karim |08302073 | |03 |Md. Arfatul Islam |08302116 | |04 |S.M. Almas Hossain |08302118 | |05 |Md. Abul Basar |08302140 | |06 |Jolakha Afrin |08302012 | |07 |Bristy Rani Banik |08302023 | |08 |Lipi Barua ...
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...Emotional Intelligence (EI) in Leadership 1. Introduction All of us can recall at least one situation when very technically skilled people performed poorly as leaders, despite their intellectual abilities and analytical skills. If we look closer at their behavior, we will see that they could hardly get along with people or stay calm in stressful situations. One of the reasons for poor performance of managers is that for a long time companies’ recruitment processes were based on the belief that one of the most general rule of thumb in the business world is the close link between staff technical skills and their performance. Moreover, employees’ technical skills have been one of the most important drivers of their promotion to leading positions. However, it turns out that in a surprisingly high number of cases, the promotion of highly skilled people to leadership positions did not work out as it was expected. Many companies reviewed their HR policies after Daniel Goleman introduced his new and innovative concept of Emotional Intelligence in 1995. Emotional Intelligence (EI) relates to the self-perceived ability to identify, assess, and control the emotions of oneself, of others, and of groups. Those abilities are as valid, or even more so, than one’s intellectual quotient when it comes to performing better as a manager and a leader (Goleman, 1998). Ever since then, companies have been assessing potential candidates’ emotional intelligence throughout their recruiting processes...
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...Emotional Intelligence Global Leadership Emotional Intelligence Introduction: Emotional intelligence refers to the ability to identify, assess, control and evaluate one’s emotions and that of others. Some researchers propose that emotional intelligence can be conditioned and strengthened, while others argue it is an intrinsic characteristic. Since 1990, Peter Salovey and John D. Mayer were the principle researchers on emotional intelligence. In their influential article "Emotional Intelligence" in the journal: Imagination, Cognition, and Personality. They defined emotional intelligence as: "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990). They introduce a model that determines the four branches of emotional intelligence: the perception of emotion, the ability to reason using emotions, the ability to understand emotion and the ability to manage emotions. After becoming aware of Salovey and Mayer’s work, Daniel Goleman wrote his famous book, Emotional Intelligence, in which he defines it as: "managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals." (1995). He states that emotional intelligence is made up of the following characteristics: Self-Awareness, Self -Regulation...
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...University The emotional intelligence is the combination of our emotions and intelligence. According to (Cherry, N.D., para2) is the ability of recognizing, managing and evaluating our emotions, we have four branches of emotional intelligence are the following: perceiving emotions, reasoning with emotions, understanding emotions and managing emotions. Perceiving emotions is the first of the emotions involved body language. Example: In school 6 kids are friends one day 5 of them are sitting together and the other 1 kid is sitting by his self and watching the others. We need to know why this kids is alone is he sad, mad, terrified. Reasoning emotions is the second of the emotions encourage our thoughts and mind, also help us for our attentions, reaction and our emotionally responses. (Recognizing emotions) Example: Why certain things got my attention? (Using emotions). Understanding emotions is the good or the bad emotionally reactions. Example: one day my mom acting mad I need to know or understand if she’s mad from me, or from something else. Managing emotions is the most important in emotional intelligence branch because managing emotions is how to manage our emotions, how can we control our emotions, and how can hurt or respect others emotions. Example: If I’m mad or angry I have to manage or control my reactions to not hurt anyone or to not get hurt emotionally. Emotional theory was arising...
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...Running head: EMOTIONAL INTELLIGENCE Emotional Intelligence Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such training program that companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). Emotional intelligence is crucial to a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the...
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...Emotional work is the control of feelings and emotions to create an observable facial and bodily display (Hochschild 1983). This means that workers evokes or suppresses certain emotions to allow their visible behaviours to conform to social norms as required by the situation. Given the growth of the service sector (Lovelock et al. 2008), the importance of emotional work is critical in achieving service excellence and customer loyalty. The service sector, which includes sales jobs for the purpose of this essay, is defined as economic activities where customers expect to obtain value by accessing labour, professional skills and goods (Lovelock et al. 2008). This essay will examine the term emotional work and its relevance to the service sector. Arlie Hochschild (1983) first introduced the term emotional work in her book called “The Managed Heart”. She argues that emotional work is a gesture in everyday social exchanges that applies both socially and professionally. The term emotional work is further described in the book as the management of emotions with an underlying motive to make profit by organizations in a ‘service-producing society’ (Hochschild 1983). It can, therefore, play an important role in the delivery of service. Through their study of hospitality organizations, Johansson and Woods (2002) showed that emotions play a critical role in the delivery of service excellence and customer loyalty. The importance of emotional work in the service sector can also be understood...
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...Emotional Intelligence Students Name University Affiliation Course Details Emotional Intelligence Emotional intelligence is the possession of an ability one has to monitor and properly manage their emotions in an intelligent way such that they cannot take over you or even affect the process of decision making. The issue can also be expanded to mean the ability to understand others emotions that aids in knowing reasons for their behavior and ensuring effective communication with them. Examples of the concept can understand your emotions so that you might be able to manage them and become fully emotionally intelligent. Another example can be the application of rational thinking about emotions before execution of any action. An emotional decision is always wrong because anger or other emotions might make you do something regrettable hence thinking might help stop the bad action. Once you are emotionally intelligent, it is easier to understand other and if not you will be depressed and feel bad all the time. Individuals who lack emotional intelligence have challenges both in the workplace and at home (Goleman, 2002). Emotional quotient is an employee’s ability and the understanding of his or her emotions and those of the colleagues at the workplace that helps create the better working environment. Intelligence quotient is the level of intelligence that an employee uses to interpret, understand or implement his or her knowledge in situations that contribute to the company’s growth...
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...Emotional Intelligence is used by many people throughout the world, it means when a person has the ability to perceive, control and evaluate their own emotions as well as the emotions of others. Many researchers suggest that emotional intelligence is something that can be learned and strengthened with practice, while others believe it is an inborn characteristic. A person that has the ability to understand their emotions, and of others is able to benefit on some situations verses people that do not use their emotional intelligence. The characteristic of a person with emotional intelligence is self- aware, people that are self- aware can take an honest look at themselves; and they do not let their emotions rule over them. Self- regulation are characteristics that prevents the person from making impulsive decisions, a person who is self- regulate does not become too angry or jealous; this can benefit a person at home or in a professional setting, because a person will think before they act instead of being careless. Empathy is an important aspect of emotional intelligence, when a person has and show empathy are great in managing relationships which can benefit a person either at home or in a professional setting. A great benefit of empathy is people with emotional intelligence avoid stereotyping and judging others, they live in an honest way; this can help prevent problems in any kind of relationship; because stereotyping others can be a negative thing. An important characteristic...
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...enough to manage a team of employees? We will look at different ways to improve your emotional intelligence and why it is important in the workplace and at home. We will look at some ways to improve your own emotional intelligence. We will look at some reasons why this is important to have and utilize in our everyday lives. Do you have what it takes to work in a Human Resources department? Are you emotionally intelligent enough to manage a team of employees? After reading this paper you will be able to answer these questions about yourself. In the next few minutes we will look into an Emotional Intelligence (EI) test and results, we will look at different ways to improve your emotional intelligence and why it is important in the workplace and at home. I took an Emotional Intelligence test on discoveryheatlh.com. I scored a seventy two, which is defined as reasonably skilled when it comes to the core ability of identifying, perceiving, and expressing emotions in me and others. I feel this is pretty accurate. I do work in an environment where I have to sometimes take part in the hiring processes and evaluate the interviewee. I do have to determine if the person is emotionally intelligent. I do realize that I have room for growth, but I do not really get to practice this often at work as my office is kind of laid back and relaxed. Self-awareness is one way to improve your own emotional intelligence. Once you are able to recognize your own emotions, you can better understand...
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...I think that Goleman's thesis- that EI is more important than IQ AND that it can be taught- has rippling effects into how we might think about teaching and assessing students. That being said, this is only a summary of his ideas: Goleman states that while IQ gets you in the door, it is emotional intelligence, EI, that is the greatest factor for leadership. IQ and technical skills "are the entry level requirements for positions.... [whereas] EI is the sine qua non of leadership. "(p.1) He breaks down EI into 5 categories: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills. While EI is important for all levels, it becomes increasingly important at higher levels of management. Most importantly, Goleman believes that EI, through deliberate practice and feedback, can be learned. Being mindful, we can view "on-the-job interactions as opportunities to practice. (p.9)" 5 components: 1. SELF-AWARENESS. -You know your limits but challenge yourself -"The decisions of self-aware people mesh with their values; consequently, they often find work to be energizing." (p.10) -"frank in admitting to failure... [often possessing a] self-deprecating sense of humor." (p. 10) -because "they have a firm grasp of their capabilities... they know...when to ask for help. And the risks they take on the job are calculated." (p.11) 2. SELF-REGULATION -'People who are in control of their feelings and impulses- that is, people who are reasonable- are able to create an environment...
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...Emotional intelligence Wayman Washington SSCI206-1405B January 22, 2015 Colette, McGinnis “Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth” Mayer & Salovey, (1997). I think that it would be very important to have the understanding that emotional intelligence is not what we would call opposite of intelligence and it cannot be consider being the triumph of the heart over the head. It is believed to be a very unique intersection between both. When you refer to the definition of the words emotional intelligence there are three parts of the mind that come in to play here volition/motivation, affect/emotion, cognition/thinking which can be said that emotional intelligence is a combined Cognition affect , intelligence with emotions. So than you can say that Emotional intelligence is our ability to make use of our emotions to help us to solve problems as well as to live more effective lives. Being that if we did not have intelligence along with emotions we could only than half solve our problems, Due to the both head and heart needing to work together. A good example of emotional intelligence would be you being able to help a friend that is unhappy, you’re able to sit with that friend and understand just what it is that your friend is going through and help them to come...
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...Emotional Intelligence Emotional Intelligence is made up of four parts: (1) Emotional Self-Awareness--the ability to be aware of, to understand, and to express oneself (2) Emotional Social-Awareness--the ability to be aware of, to understand, and to relate to others (3) Emotional Self-Management--the ability to deal with strong emotions and control one's impulses (4) Emotional Relationship-Management--the ability to adapt to change and to solve personal or social problems Research indicates that tapping into the power of emotional intelligence when working with people supports the achievement of more powerful results than solely accessing technical knowledge and skills. Howard Gardner is attributed with recognizing the concept that has come to be called Emotional Intelligence (EI). Daniel Goleman has also conducted recent research and consolidated the findings of others in this area. Two Integrated Perspectives Interpersonal intelligence is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them. Successful salespeople, politicians, clinicians, and religious leaders are likely to be individuals with high degrees of interpersonal intelligence. Intrapersonal intelligence is a correlative ability, turned inward. It is a capacity to form an accurate model of oneself and to be able to use it to operate effectively. When these factors are missing, the results can damage both career...
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...Emotional intelligence means to be smart with feelings and examples of emotional intelligence are: * being able to recognize and manage your emotions appropriately * being able to recognize and effectively deal with others’ emotions * being able to motivate yourself and maintain successful relationships In short, emotional intelligence is the skill of perceiving, understanding, and effectively managing emotions like anger, happiness, anxiety, optimism, humor, sadness, fear, shame, love. Emotional intelligence example 1 Two people had a fight with their boss at work. One of them was emotionally intelligent and the other wasn't. On returning to their homes the first, who wasn't emotionally intelligent, started shouting at his children. This guy acted based on his emotions without thinking about them in an emotionally intelligent way. when the second person returned home and found that the kids were noisy he just told himself, “well, why should I shout at the kids, they are not the ones to blame for my feelings, they always make that loud noise while playing. The main reason i am feeling bad is because of my boss” Emotional intelligence example 2 One of the very simple examples that can be cited is that of a child and a parent. A child while looking at the sky with sparkling eyes wishes to have the moon and stars as other set of toys and the parent doesn’t reveal the truth rather assures that one day s/he would get the moon and stars for the child!!! That...
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