...dynamic world of business where various external and internal factors influence their performance. The One Minute Manager is good and powerful for anyone who has problems getting the most out of their staff. This book provides a useful model for opening up and stimulating the minds of everyone in the organization to accomplish more. The One Minute Manager provides a positive role model for the people managing his employees. The One Minute Manager is a remarkably simple system to learn and apply and will help you improve employee performance. It will make you feel that you are a better manager because you can be proactive rather than reactive by setting goals and providing quick feedback on performance whether good or bad. It will make your staff feel better about their work even those that receive a few ‘one minute reprimands’. They will finally know what is expected of them and through the reinforcement of praising and reprimands they begin to understand their role and the consequences. This book contains these three main ideas: One Minute Goal Setting, One Minute Praising and One Minute Reprimand which are the tools to develop an excellent manager. As we go on the story, the author started it with the young man searching an answer whose quest is to find managers who make both their organization and people with their managerial skills. The author talks about a continuum, where one end is occupied by tough or autocratic managers who make their organization win but their people...
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...Perspective on Customer Service To start, I feel that customer service is a very important asset to any business that wants to succeed. I know a business can succeed without great customer service, but it is important I think in helping to create a better relationship with the customers. Without any customers, there would really be no business. So when I first think of customer service, I’m thinking of what an employee is doing, or going to do, to make me want to buy their product. That’s not the only thing I think of then asked why I feel customer service is important though. If you have great customer service, then the customers will be happy and more reluctant to want to return to your company. They may also talk to people they know about your business and the word will get out as to how great of a company you are. A happy customer is a customer that will want to return. By having a customer return, and having them tell other people about your business that will in turn help generate more profits and help to create a better and more successful business. Every business wants to have more customers and will do what they can to obtain that customer. Every commercial I see for every business is trying to sell their product and seeing if they can find something to fill the customers’ needs. Whether it be for better cell phone coverage, to getting a better look with different styles of clothing, all businesses want to sell their product. One example I’ve noticed is...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...| How to Create an Ethical Workplace? Ethics in the workplace are vital, even to small business owners. No company wants to be known as unethical, and employees are more apt to display higher morale and more productivity when they know they are working for a morally sound company. It is important to create a conscientious workplace that is transparent, both to employees as well as the general public. Small business owners should never tolerate inappropriate behavior in an employee and employees should be properly trained on what is considered unethical and ethical. * Set an example for your workforce. In order for employees to behave in an ethical manner, they need to know that they are working for a moral boss. They will be much less likely to display signs of unethical behavior if they know that this type of behavior will not be tolerated or ignored. * Create a policy dealing with ethics. This company policy should state your expectations for your employees as well as outline what is and is not considered acceptable. Having a clearly written policy will help you take action should an employee act unethically. * Allow employees to report unethical behavior in a safe environment. No one enjoys ratting out a fellow employee, particularly if it will be made known who turned the person in. Give your employees a safe and anonymous way to air their complaints so that you can investigate the act and take action if necessary. * Provide ethics training to your...
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...job, and depending on the job that is being performed the job title differs. Tom Parker was a man that enjoyed working outdoors. He has had almost every job one can have when it comes to being outdoors. At the age of 43, he acquired a job with Artic Mining Consultants. With this new job he is responsible for hiring, training, and supervision field assistants for all of the programs. Many of the programs are operated by a project manager who then reports to Parker. On this specific job, himself and his field assistants had to stake a claim, the project team marks a line with flagging tape and blades along the perimeter of the claim, cutting the claim every 500 yards. The 15 claims would require almost 60 miles of line total. The men that were on the job were- John Talbot, Greg Boyce, and Brian Miller, all of which have previously worked with parker. Parker told the crew on the first night that if they got the job finished in a week they would all receive an additional 300 dollars. He told them that he knew that it would be hard work, but he knew they could do it. Each man would have to put up 7 and 1/2 lengths. To his surprise, some of the men could not hold up to that standard. They were only able to get up around 6 a day, if that. As many can probably tell, Parker was not a happy guy about all of that. So he screamed at them every night, telling them that they are pretty much useless and how one man can finish his work and the others can’t. The men were getting flustered and...
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...Employee Privacy Report, 1 Employee Privacy Report October 10, 2011 Com/285 University of Phoenix at Axia College Employee Privacy Report, 2 My employer gives every employee a copy of the employee handbook on the day of employment. The handbook is also available on the intranet for easy access and employee use. Included in the handbook is a section on the email use, internet use, and privacy policy that may be updated occasionally as policies and regulations change. Being employed by a financial institution these things are imperative to follow and can result into harsh consequences if they are not abided by. Our policy states that email is only to be used by the employee and should be password protected. Emails are only for work related purposes only. The policy also states that all member sensitive information that is emailed to any external recipient must be encrypted with a password for the members best interest. Internet usage according to policy should only be used for work related purpose as well. It does state in the policy that employees may use the internet for personal purpose when they are not clocked in which would be during breaks and before/after shifts. Gambling, pornography, and chat sites are unauthorized and should never accessed using the company’s internet. Any other sites that are not authorize will appear with a ACCESS DENIED message and it must be reported to your supervisor. The supervisor that...
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...Larceny November 27, 2013 Larceny is defined as the wrongful taking and carrying away of the personal goods of another from his or her possession with intent to convert them to the takers own use. To say it plainly, larceny is stealing someone else’s property. No matter what reasons there are behind stealing, it is still wrong. I imagine there are many reasons for a person to decide that it is worth the risk to steal something. There are certain people who do not think this is wrong to steal someone else’s property. A large part of this is because people do not understand who or what they are harming when they steal. Most people who commit larceny do not look at the big picture and realize what they are doing and how it affects other people. Even after being caught someone might only feel bad for himself or herself. This is a very serious issue that needs to be addressed both personally and in the masses. Theft has been a major issue since the beginning of interactions among different groups of people. Starting from simple items like food, clothes, and other necessary products, the act of stealing evolved on a vicious scale. In no time, people began to linger for more valuable merchandise. There are many different types of larceny people who shoplift are committing larceny then people who embezzle money from a company are also committing larceny. There are many types of larceny like stealing money from the till and writing IOUs against personal checks. Stealing from...
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... Contents Introduction 2 PESTEL Analysis 3 The argument 4 Technology 4 Talent management 5 Globalization 6 7’s Model 8 Is Human Resource Management a key part of the future? 10 Conclusions 11 Authors comment 11 Refrences 12 Introduction Human resource management has no future! At least, in the way it has been performing in the past. Human resource management nowadays is not limited with the boarders of their clerical role. Nowadays, human resource management has to deal with such responsibilities as recruitment, training and benefits administration. To make this job easier we use technology to carry these amounts of information and to process them. Furthermore, IT has changed the way we communicate with the employee, how we train them and expanded the possibilities. Nonetheless, it creates a framework for us to deal with them when working with similar issues. In such an easy way, technology has changed the way Human Resource Management is structured. Undoubtable, there are cons as well- it has become harder to keep up with these changes and undoubtedly, we are tied to certain tools. Companies are shaping their Human resources into new era- the era of information, technology and talent. Where no longer the training consists of actual practice taking in but also of your own personal yield and self-actualizing. The role of IT in it is to enhance effectiveness and form human resource manager’s administrative job in effective...
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...(3) coworkers considering ethics when making decisions, and (4) coworkers talking about ethics in the work they do.”1 I truly believe this to be the case. The question is how do we go about this? Once a code of conduct has been determined and needs to be implemented I would follow the following set of strategies to make it permeate the company culture. “Dissemination, training, continuous employee engagement, effectiveness monitoring and feedback solicitation”1 are the tools or strategies that I recommend. Dissemination is simply making sure that all employees are exposed to the code of conduct. The ideal way to implement this is to have classes focused on the different employee groups to be able to train the code of conduct at an appropriate level for each group, answer questions and get a sign off that the employees were indeed trained in the code of conduct. During the dissemination phase I would also recommend using flyers, handouts, emails and other documents to distribute to employees as a written form of the code of conduct. This will place the idea of a code of conduct in every employee’s mind by simple exposure. Training as the next strategy is making having classes or meetings focused on the difference aspects of the code of conduct for the company and...
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...Americans always talk about how free their country is and how they have freedom of speech. How much freedom do we really have? Computers and technology have advanced at a rapid pace over the past decade and you can find a computer virtually anywhere you go. You can find computers in schools, businesses, in most homes and even in the palm of your hand with smart phones. According to www.NPR.org (National Public Radio), “Virtually all Americans under age 60 say they have used a computer (92%), and most of them have used the Internet (75%) or sent an e-mail message (67%) at some point in their lives. In addition, more than 8 in 10 Americans under age 60 currently use a computer at home or work (81%).” Computers have become not just a luxury, but a necessity among American culture. We are living in a technological age where we need computers to function in our everyday lives. When a product is made there is always going to be some sort of byproduct that comes along with it. When computers were made the internet came along with it. The internet was originally developed for the military to be able to communicate in the event of a nuclear attack. It was also developed specifically to be used for research and education. Over time the internet became commercially available and it was no longer just for education. It was used for various other things such as entertainment, shopping, social networking or keeping up with news. As technology advanced the more the internet flourished...
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...Pregnant employees have legal rights on their employers in the English law. The law is strict and focuses clearly on the benefits a pregnant woman will get from the employer once she is expecting. The foremost important things to remember is to know your rights. Nadia is scared because she fears of losing her job once her line manager Gemma finds out about her pregnancy. The advice to Nadia is that the law is there to protect the employees from such scenarios that arise and make sure the employees reap the benefits from the laws. All women who get pregnant have certain basic legal rights which include; time off for antenatal care, leave for maternity and safeguard from dismissal,unjust treatment. Nadia’s employer is at breach with the law as she has declared that any person who wants to go for antenatal classes should go on their own time, further on she restricts the maternity leave to one month and that too without pay. Lastly, she is unfair and does not guarantee job security to the employee after her return. All this makes the employee apprehensive and wish to not get pregnant. The Employement Protection Act 1975 provides that no pregnant woman can be made redundant, dismissed from job or treated with unjust because of her pregnancy. Nadia can make a claim through employment tribunal for compensation if any of the above happens. A pregnant woman is entitled to many rights and benefits and it is the responsibility of the employer...
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...to reach this objective. While some argue that human resource management is best handled by the inner workings of the company’s staff, having an outsourced HRM team insures that every aspect of managing the company's largest asset is addressed. Human resource management is necessary in almost every aspect of a company’s organization, but to be effective, utmost importance should be given to ensure fair and equal treatment to its employees. A company's decision to utilize EEO and Affirmative Action is a wise investment in the future of the company. Effective employee relations are the backbone of a successful organization. When employees are treated with fairness and equality they are much more likely to back the company they are working for. EEO and Affirmative Action Equal Employment Opportunity (EEO) is the right of all persons to work and advance on the basis of merit, ability and potential. Affirmative action is essentially the opposite of negative discrimination. It is the action or policy favoring those who tend to suffer from discrimination such as minorities and women. The main issues companies face regarding EEO and affirmative action are providing the time, energy and money that is required (Yousseff, 2012, ch.1.5). I have learned that as an employee I need to be mindful of the rights that I have regarding fairness and equality. Previously, I use to think of unions as these rioting extremists that were in place only to express the job dissatisfaction of the...
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...dedicated to working with children, families, and their communities in Northern Idaho to reach their full potential by tackling the causes of domestic violence and family loss. (Creating a Mission Statement, 2013) We work in nearly 100 counties, serving all people, regardless of religion, race, ethnicity, or gender. We provide emergency assistance to children and families affected by domestic violence and family loss, work with communities to develop long-term solutions to home stability, and advocate for justice on behalf of the families. Motivated by our faith that every family deserves to be stable, we serve alongside the poor and oppressed as a demonstration of unconditional love for all people. Safe Wings is a place that people should feel safe, a place that anyone can come to get help. We provide many serves however if there is a serves that we do not provide our staff is dedicated to helping you find the right place to go. Safe wings will help families and child of domestic violence get to a safe place during all hours of the day. We have a staff member that will answer your call when you are in need. We are also there to help families that are stuck be family loss. We are there to provide counseling when you are ready. If you feel you need to talk call one...
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...and actions we practice in our work organization. Any successful organization has to create its own core values because those principles are going to sustain their success and determine it as a great place where employees enjoy working. It is not important if the Core Values are many or few in numbers, what really matters is their meaning and power that they have over every employee. This list of values is going to define the only path to follow by every member in the organization. Therefore, society is going to identify the company according its core values. Many times people say that the brand is an expression of the core values of any organization because each company develops a specific core values according to its necessities and goals. Some focus on the customer service, others on the profits. At Intercos for example, where I work, there are six values in the basic list. However the first and most important is the “value for the customer: Creation of new and value products for our customers” which displays the real importance that the customers should have to each employee in Intercos. Each employee should know perfectly the company’s core values and have the courage to act on them on behalf of the common good. Sometimes excellent workers have their own personal values, which is not necessarily bad, but simply misalignment the organization’s values. When this misalignment occurs, a hopeless situation is presented. The worker may keep having a regular performance. However, the...
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...“I recommend this ebook to anyone interested in engagement.” Benjamin Niaulin, Public Speaker 10 ESSENTIAL PILLARS OF EMPLOYEE ENGAGEMENT Jacob Shriar Director of Customer Happiness TABLE OF CONTENTS 1 About The Author 2 Preface 3 Introduction: The Importance of Emotional Metrics 7 Pillar One: Giving and Receiving Praise 13 Pillar Two: Giving and Receiving Feedback 19 Pillar Three: What Makes Us Happy 25 Pillar Four: Employee Wellness 36 Pillar Five: You and Your Boss 42 Pillar Six: You and Your Co-Workers 48 Pillar Seven: Personal Growth 54 Pillar Eight: Company Alignment 58 Pillar Nine: Career Satisfaction 63 Pillar Ten: Ambassadorship 66 Conclusion ABOUT THE AUTHOR Jacob Shriar Director of Customer Happiness Jacob is the Director of Customer Happiness at Officevibe, and is on a mission to make the world of work better. He believes that everyone deserves to love their job, and be happy, healthy, and productive at work. He's passionate about startups and company culture, and believes you should never stop learning. 1 PREFACE Why Did I Write This Guide? I wanted to emphasize the importance of emotional metrics, and how they affect engagement. The HR department has a real opportunity to engage workers on a deeper, more emotional level. I want managers to be able to tell how happy and healthy their employees are. I want managers to be able to measure, optimize...
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