...Rosetta Stone Report Plan Donavan Crews ENG315, Professional Communications Professor Adelia Cozant-Amos Strayer University August 12, 2012 The proposed report plan is a recommendation to introduce Rosetta Stone as a learning tool to hospital personnel that are unable to comprehend or converse with patients due to a language barrier. This will provide excellent customer service to the Spanish speaking patients that do not have the availability of a translator on their hospital visits. The client is the English speaking employees of the organization that need to brush up on their Spanish speaking or barely comprehend and would are interested in learning to improve the service of their organization’s customer service. The report will be directed at upper management, along with department managers who are aware of the language barriers between hospital personnel and the current patient population. These decision makers can budget for and plan accordingly for the targeted hospital personnel to take an active part in this necessary learning tool. The report will contain information on how the ability to speak another language is becoming a key determinant in individual and organizational success. Rosetta Stone equips employees with language skills to overcome communication and business challenges. To provide upper management and department managers within the organization, with detailed information, the report will include: * Description of the product for recommendation ...
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...Running Head: NOT KNOWING WHERE ONE WILL BE ASSIGNED 1 Not knowing where one will be assigned Justification Report Rhonda L. Evans ENG315 – Professional Communications Professor: Barry D. McCollough October 29, 2014 Not knowing where one will be assigned 2 Annette Shepherd, RN Director of Admission University of Chicago Medical Center Chicago, IL 60659 October 29, 2014 Rhonda L. Evans 12628 Grey Eagle Court Germantown, MD 20874 I am pleased to present the report you authorized on October 29, 2014, regarding the change in the scheduling of the admissions clerks at the University of Chicago Medical Center. Through interviewing employees and internet research the better scheduling method to use will be determined. The two methods that are being recommended are as follows a weekly schedule or seniority scheduling I thank you for allowing me the opportunity to research the potential choices for the change of the current scheduling process that is already in place. Sincerely, Rhonda L. Evans Enclosure: Justification Report Not knowing where one will be assigned 3 Table of Contents Executive Summary……………………………………………………………………………4 Problem Statement……………………………………………………………………………..5 Report Overview………………………………………………………………………………...
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